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RSS Instagram Feed: Images not showing

  • December 22, 2023
  • 6 replies
  • 181 views

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  • Active Contributor I
  • 10 replies

Hi,

I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360004384031 and integrated Instagram feed into Klaviyo. I am 100% sure that I’ve done everything correctly. I can preview my feed in Klaviyo. However, images in the template are not showing, there are just small thumbnail boxes. I’ve sent test to my different emails. I’ve tested in both in Gmail and Outlook but outcome is still same. They don’t show at all!

People also say once they are successfully done with the integration, images don’t look properly and aligned. They also say captions and dates don’t appear. I am attaching the screenshots below in order for you to understand the situation clearly.

 

Could you please help me with the issues?

Best,

 

Best answer by Brian Turcotte

Hi @enes!

If you’ve exhausted all of the solutions in the above threads, I would recommend reaching out to Support for this matter as it could be an account-specific issue.

 

Best,

Brain

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6 replies

Brian Turcotte
Forum|alt.badge.img+37

Hi @enes!

 

There are a couple of Community threads here that may help you format the images:

 

If you need further assistance, I might recommend reaching out to Support for this matter as they will be able to troubleshoot with more account-level access.

 

Best,

Brian


Forum|alt.badge.img+4
  • Author
  • Active Contributor I
  • 10 replies
  • December 25, 2023

Hi,

I’ve already checked all the topics however the answer is still not there for me. Because image previews don’t appear in the template as I mentioned. I don’t know where the problem is. Can anyone help me regarding this?

Best,


Brian Turcotte
Forum|alt.badge.img+37
  • Klaviyo Alum
  • 1393 replies
  • Answer
  • January 4, 2024

Hi @enes!

If you’ve exhausted all of the solutions in the above threads, I would recommend reaching out to Support for this matter as it could be an account-specific issue.

 

Best,

Brain


Forum|alt.badge.img
  • Contributor I
  • 1 reply
  • February 13, 2024

Hi Enes.

Did you ever find a solution to this? I am having the exact same problem and can’t solve it.

Thanks in advance.

Best regards

Lukas 


  • Contributor I
  • 2 replies
  • September 12, 2024
enes wrote:

Hi,

I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360004384031 and integrated Instagram feed into Klaviyo. I am 100% sure that I’ve done everything correctly. I can preview my feed in Klaviyo. However, images in the template are not showing, there are just small thumbnail boxes. I’ve sent test to my different emails. I’ve tested in both in Gmail and Outlook but outcome is still same. They don’t show at all!

People also say once they are successfully done with the integration, images don’t look properly and aligned. They also say captions and dates don’t appear. I am attaching the screenshots below in order for you to understand the situation clearly.

 

Could you please help me with the issues?

Best,

 

Marketing digital ion stan 


  • Contributor I
  • 2 replies
  • September 12, 2024

Marketing digital ion stan