Skip to main content
Solved

Double opt in questions after issues with Gleam API


Forum|alt.badge.img+1

I have been running a sweepstakes with Gleam, and had it integrated with my private API key to a list in Klaviyo.

 

Something broke a few days ago, and new profiles stopped getting sent the double opt in emails. So now I have a list of 400 or so people, and about 900 profiles.  I am able to do an export via CSV from Gleam and can import.

 

I tested on various email addresses, various IP addresses, and I can’t get a double opt in to be sent. I did get around to setting up my email domain this morning.

 

Here are my questions:

  1. What could be happening?
  2. Where can I go and see the sending volume of double opt in emails?
  3. If I want to manually send a double opt in email, do I just send that as a flow?

Best answer by Brian Turcotte

Hi @BM EG!

I see you’ve opened a ticket with Support for this matter and they’ve responded, so I would recommend continuing to troubleshoot with them as they will be able to assist with account-level access.

 

Best,

Brian

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

Brian Turcotte
Forum|alt.badge.img+37
  • Klaviyo Alum
  • 1393 replies
  • Answer
  • December 26, 2023

Hi @BM EG!

I see you’ve opened a ticket with Support for this matter and they’ve responded, so I would recommend continuing to troubleshoot with them as they will be able to assist with account-level access.

 

Best,

Brian


  • Contributor I
  • 1 reply
  • May 26, 2024

Hi there, did you manage to solve this issue - I’m having lots of trouble integrating my Gleam competition and Klaviyo list using a private API key.