I’m not sure what happened but my tracking isn’t working properly. It has been about 45-50 days since Klaviyo has tracked placed orders. I have updated Shopify integration, added codes manually, checked this forum with no avail. Please help me figure this out.
Shopify integration isn't working. Not tracking Placed Orders. Product catalog isn't updating.
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Best answer by alex.hong
Hi
Thanks for the update.
Can you confirm that your account had received data for woocommerce and you could pull that data in before?
Assuming everything you did was correct and you correctly installed Shopify’s tracking and there is no other issue with your integration, we would have to take a deeper dive into the account.
This can be done by reaching out to support (which I have seen you did) and I also would advise to reach out to Shopify’s support to see what the integration issue is. The data should have been going through if everything was correctly done so we would need to take a deeper look into your account but we cannot do that in the Community.
Thank you for your patience,
Alex
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