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open and click data for MailChimp campaigns not appearing in Klaviyo

  • December 13, 2022
  • 4 replies
  • 128 views

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I’ve recebntly migrated from mailchimp to klaviyo. I use shopify as my ecom platform if that is helpful information. I am not seeing historical data for mailchimp such as what emails they have received before when in mailchimp etc. I thought this would pull over? Did I do something wrong or mis a step?

Best answer by Spark Bridge Digital LLC

Hey there!

In your integration settings, was the open/click option selected?
It can also take quite awhile to fully pull over all that data! 

 

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4 replies

Spark Bridge Digital LLC
Partner - Gold
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Hey there!

In your integration settings, was the open/click option selected?
It can also take quite awhile to fully pull over all that data! 

 


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  • Author
  • Contributor I
  • 2 replies
  • December 13, 2022

Yes that was option was clicked. It has been several days now.


stephen.trumble
Community Manager
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Hey @littlesage 

@Spark Bridge Digital LLC is 100% correct. It can take some time for the Historic Sync to complete. However it should be completed within 24-48 hours. If it has been longer than that, I would suggest removing the integration completely from your Klaviyo account and reinstalling it. This usually takes care of the failed sync. If you have done this already, your best option would be to reach out to Klaviyo Support for them to investigate why the historic sync is not completing. 

Hope this helps!


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  • Author
  • Contributor I
  • 2 replies
  • December 13, 2022

I just noticed there is a “Re-Import Historic data” button on the bottom of the integration page, I’m not sure that was there before or I clearly I missed it before, lol. Anyway I clciked that and it worked great after less than an hour my info pulled over so I did not need to remove and reinstall but that would have been my next step.Thank you for the tips!