Hello,
I am trying to use the Klaviyo API in order to access a customer profile by using this endpoint https://developers.klaviyo.com/en/reference/get_profiles
I want to filter out all the profiles by phone_number to get a specific profile.
Right now, when I filter out by the email, I can find the profile with the associated phone number. However, when I take that same phone number and filter with that number, no records are found. I have tried this with 2 different profiles.
This is the endpoint: https://a.klaviyo.com/api/profiles/?filter=equals(phone_number,"+19876543210")
I am using a mock phone number, but the real one is taken from the same profile I find when I call https://a.klaviyo.com/api/profiles/?filter=equals(email,"customer@email.com")
The customer has 'Accepts SMS': True
Please help?