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Need help regarding klaviyo custom event


Ammzish
Contributor I
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Hello, I need help regarding klaviyo custom event. I have a store on Shopify and use Klaviyo for my email marketing needs. Currently, I am facing an issue where I need to send an email to customers whenever an order is marked as paid on Shopify. Unfortunately, there doesn't seem to be an existing event for this activity in Klaviyo.

Could you please provide guidance or support on how to create a custom API event in Klaviyo for when an order is marked as paid in Shopify? Any detailed instructions, documentation, or examples would be highly appreciated.

Thank you for your assistance and looking forward to your response.
 

 

Best answer by saulblum

You could use a Shopify Flow to send a custom event to Klaviyo, and then have a flow triggered on that event in Klaviyo to send the profile an email.

I see there’s an Order Paid trigger in Shopify flows:

https://help.shopify.com/en/manual/shopify-flow/reference/triggers/order-paid

https://help.klaviyo.com/hc/en-us/articles/360014410811

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2 replies

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  • Partner
  • 252 replies
  • June 30, 2024

Hello @Ammzish  You can refer to this document on how to create a custom event via API
https://developers.klaviyo.com/en/reference/create_event

Here is an example of Reset password event:

https://developers.klaviyo.com/en/reference/events_api_overview


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  • Klaviyo Employee
  • 169 replies
  • Answer
  • July 1, 2024

You could use a Shopify Flow to send a custom event to Klaviyo, and then have a flow triggered on that event in Klaviyo to send the profile an email.

I see there’s an Order Paid trigger in Shopify flows:

https://help.shopify.com/en/manual/shopify-flow/reference/triggers/order-paid

https://help.klaviyo.com/hc/en-us/articles/360014410811