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Stopped receiving emails while using subscribe API


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Dear Klaviyo Support Team,

I am reaching out to report an issue I have encountered while subscribing to a list via the Subscribe API /api/profile-subscription-bulk-create-jobs/ (v2023-02-22).

Despite receiving an "Accepted" response with a status code of 202 from the API, I have stopped receiving confirmation emails when attempting to subscribe to a list with double opt-in enabled. While the initial attempts were successful and confirmation emails were received.

However, I have noticed that the Subscribe API is functioning correctly when single opt-in is enabled, and both emails and SMS are being successfully subscribed to the lists.

I kindly request that you investigate this issue and provide a resolution as soon as possible.

Thank you for your attention to this matter.

Best regards,

Best answer by David To

Hey @hafiza,

Sorry to hear about your experience!

In addition to the Understanding list bombing Help Center article @Brian Turcotte linked, I would suggest taking a look at some past Community posts that touch upon this subject. I’ve included some below that I know others have found helpful:

Were you trying to add users to a list? If so, I would recommend importing them as a .CSV until our list bombing security protocol has gone through its process. 

David

 

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3 replies

Brian Turcotte
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Hi @hafiza!

 

This is likely due to our protocol that prevents list bombing, which may have halted the confirmation emails. 

 

Support will be able to assist you with this, so I am going to get you in touch with them so they can clarify.

 

Best,

Brian


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  • Author
  • Contributor I
  • 2 replies
  • May 7, 2023

Hii @Brian Turcotte ,

I haven’t  received a response from the support team and would appreciate any assistance in expediting this matter.I understand that the support team may be experiencing a high volume of inquiries, but I would greatly appreciate any assistance in resolving this matter.

Thank you for your time and assistance.


Best regards,

Hafiza

 


David To
Klaviyo Employee
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  • Klaviyo Employee
  • 2456 replies
  • Answer
  • May 8, 2023

Hey @hafiza,

Sorry to hear about your experience!

In addition to the Understanding list bombing Help Center article @Brian Turcotte linked, I would suggest taking a look at some past Community posts that touch upon this subject. I’ve included some below that I know others have found helpful:

Were you trying to add users to a list? If so, I would recommend importing them as a .CSV until our list bombing security protocol has gone through its process. 

David