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iOS FCM Push token Invalid


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I have pushed the FCM token generated by the iOS app to Klaviyo. But when I see in my profile in Klaviyo and copy that token and try to send preview it says invalid token. although if I try to send and use the same token on FCM to works fine and notifications shows up in iPhone. what could be the reason that Klaviyo is not able to recognise the push token sent from iOS app

Best answer by Brian Turcotte

Hi @Richa Gupta!

My sincere apologies for the delay here!

I see the issue was resolved in a support ticket, but please feel free to create a new thread for any future issues.

 

Best,

Brian

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4 replies

Brian Turcotte
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Hi @Richa Gupta!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,
Brian


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  • Author
  • Contributor II
  • 3 replies
  • October 27, 2023

Hi @Brian Turcotte - I am waiting for the update from your side. 


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  • Author
  • Contributor II
  • 3 replies
  • November 1, 2023
Brian Turcotte wrote:

Hi @Richa Gupta!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,
Brian

@Brian Turcotte Please share the updates on this


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • January 24, 2024

Hi @Richa Gupta!

My sincere apologies for the delay here!

I see the issue was resolved in a support ticket, but please feel free to create a new thread for any future issues.

 

Best,

Brian