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Issues setting up a dedicated sending domain

L
Contributor I
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Hi, please help me understand where the problem is in the way I’m pointing the DNS records for a dedicated email server. The root domain name is: babycharm.store and the subdomain I am hoping to use is send.babycharm.store. 

Two images below show the records Klaviyo is giving me to update DNS records with. Second image shows domain DNS control panel with records entered. Yet when verifying records on Klaviyo side I get an error.

Please help,
Lukas
 

 

 

Best answer by KeviSunshine

Hi @Lukas Valiauga,

I think there’s a few syntax errors:

  1. try `kl._domainkey` instead of `kl.domainkey` (add underscore)
  2. try `kl2._domainkey` instead of `kl2.domainkey` (add underscore)
  3. try removing the quotes “” around the TXT record so it’s just klaviyo-site-verification=…

Let us know.

Cheers,

Kevin.

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    KeviSunshine
    Expert Problem Solver III
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    • KeviSunshine
    • Expert Problem Solver III
    • 159 replies
    • Answer
    • November 8, 2023

    Hi @Lukas Valiauga,

    I think there’s a few syntax errors:

    1. try `kl._domainkey` instead of `kl.domainkey` (add underscore)
    2. try `kl2._domainkey` instead of `kl2.domainkey` (add underscore)
    3. try removing the quotes “” around the TXT record so it’s just klaviyo-site-verification=…

    Let us know.

    Cheers,

    Kevin.

    anejako
    L
    2 people like this
    • anejako
      anejako
    • L
      Lukas Valiauga
    L
    Contributor I
    Forum|alt.badge.img+1

    Thanks for spotting the syntax errors! That was indeed the problem. 

    KeviSunshine
    1 person likes this
    • KeviSunshine
      KeviSunshine

    Reply


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