I switched from mailchimp to klaviyo to get the better email marketing experience.
But as I read in many post and as I experienced myself, klaviyo seems to have a huge problem to deliver emails to t-online adresses in germany. as you know, t-online is very popular in germany, so this is a big issue to all german customers.
I would like to do the advice you have given in all the posts so far about setting up a dedicated ip address, but I can't get it because my account doesn't seem to be big enough. So what to do.
As your customer, it can't be my job to deal with T-Online, a very popular email provider in DACH, to do your job. I am very disappointed in klaviyo that these problems have been known for well over a year and have not yet been fixed. And just as a hint: Mailchimp gets it right too. Is there any news on this issue, or are you still advising me to set up a dedicated IP that I can't get? I have already implemented all the other points.
I like klaviyo very much otherwise, but as a German customer this is a no-go.
I’m Chirag a member of our Deliverability and Compliance team and would be happy to help you out here.
I first want to extend an apology for the frustration that the requirements instituted by T-Online to ensure inbox placement has caused. We are still actively working with T-Online to establish a better solution for senders using our shared IPs from having their emails being blocked.
For the time being, for accounts that do not meet all of T-Online’s requirements, we recommend creating a segment using a condition like the one below and excluding the said segments from your campaign sends.
This will prevent profiles having a series of bounces on their timeline which in turn will make sure that they are not suppressed for email sending in the future.
I’m Chirag a member of our Deliverability and Compliance team and would be happy to help you out here.
I first want to extend an apology for the frustration that the requirements instituted by T-Online to ensure inbox placement has caused. We are still actively working with T-Online to establish a better solution for senders using our shared IPs from having their emails being blocked.
For the time being, for accounts that do not meet all of T-Online’s requirements, we recommend creating a segment using a condition like the one below and excluding the said segments from your campaign sends.
This will prevent profiles having a series of bounces on their timeline which in turn will make sure that they are not suppressed for email sending in the future.