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How to change my infrastructure - Dedicated Sending Domain?


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Hello!

I left my account inactive for a while and I need to get back to work now. However, the 60 days have passed and I can't get in touch to make a necessary change. I need to change the Domain / Dedicated Sending Domain. It seems that this is only possible by contacting support. Any way to solve this, or just subscribing to a paid plan... and then being able to ask the support team to change it?

Can anybody help me? Tks!!

Best answer by David To

Hello @AlexandreBO,

Welcome to the Klaviyo Community and welcome back to Klaviyo!

You are correct, email support would be the best option to resolve this account-specific question.

Thanks for being a part of the Klaviyo Community!

David

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David To
Klaviyo Employee
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  • Klaviyo Employee
  • 2456 replies
  • Answer
  • March 3, 2023

Hello @AlexandreBO,

Welcome to the Klaviyo Community and welcome back to Klaviyo!

You are correct, email support would be the best option to resolve this account-specific question.

Thanks for being a part of the Klaviyo Community!

David


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  • Author
  • Contributor I
  • 1 reply
  • March 3, 2023

Hey @David To,

It's already solved! Anyway I will upgrade the account soon.

Thanks for the answer!

Alexandre