- Is it possible to reply to a customer query via sms?
- Is it possible to send sms using a local (not default toll-free) phone number?
- Is there any additional cost involved?
Solved
Can I Reply through sms and with local phone number?
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Best answer by Taylor Tarpley
Hi
Thanks for the additional clarification!
Upon further investigation, you can port a number to Klaviyo, you'll need to initiate the request in-app on your SMS Settings page, following these directions. Once requested, you'll be emailed a form to provide additional detail to our SMS Compliance team. Someone from that team will then follow up to carry out the application with you!
You can only use our two-way messaging services in our Klaviyo account on a desktop or tablet, you cannot do so on your phone. Check out this document to learn how to get started.
Hope this helps!
-Taylor
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