Hi there! I am slowly getting my SMS stuff together, and I published my first SMS Welcome Flow yesterday. Hooray! I updated the embed Sign Up form on my website to include a spot to collect phone numbers and birthdays, and I’ve had a few people sign up. But I see that the folks who have signed up are not showing up on my SMS Subscribers List.
I am not sure how to get the sign up form and the SMS list to talk to each other, and I haven’t found the answer scouring the help forums. Any guidance is welcome!
Thanks, and have a great week.
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SMS Sign ups from sign up form not going into my SMS list
Best answer by Kylie W
Thank you for your question in the Klaviyo Community 😊
As
2 things I’ll suggest while we pend the screenshots - I would recommend ensuring that your SMS signups are to be assigned to your SMS list:
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I would also test this in incognito yourself to ensure that when you get SMS signups and the number is entered, that it is working. It could be that these customers have simply chosen to not provide their mobile number to you at this time.
Thanks,
Kylie
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