Integrations and Reviews

Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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Brian Turcotte
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Brian Turcotte
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Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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1024 Topics

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Bill GNew Member
asked in Integrations and Reviews

Product Feed XML Schema or sample

Hello everyone,The documentation states that you can provide your product feed in an XML format but it does not specify a schema or provide a sample XML. Can someone steer me towards how to structure our data? Thanks,Bill

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Dov
3 years ago
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Contributor I
Sara ParkinsonContributor I
asked in Integrations and Reviews

Coupon Questions - Shopify

I am looking to create a series of Unique Coupons in Shopify codes that will give a 10% discount for that particular member. The code however needs to have the ability to be used a number of times, not just once. Is this possible?

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caroline
3 years ago
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mapetekNew Member
asked in Integrations and Reviews

Can't load klaviyo.js script file

Hello, I followed the required steps to embed a signup form, but klaviyo.js script doesn’t load because browser blocks it. I was able to see it on Safari but Chrome blocks it.I’ve integrated Klaviyo to Shopify, I didn’t add anything manually except the form.Currently I’m using mydomain.myshopify.com URL instead of www.mydomain.com. Is it the problem?Any ideas? Thanks!  

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M
3 years ago
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Contributor I
bullionmartContributor I
asked in Integrations and Reviews

New products from woocommerce

If I have added a new product woocommerce then how I can add that product to klavio product data feeds list so that I can make an email announcement of its availability. Even I added a product a few weeks ago, it still not showing up in the lists. Please help.

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Klaviyo Employee
3 years ago
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Contributor I
dennis1and1lifeContributor I
asked in Integrations and Reviews

How do I display full catalog in the product feed to insert into emails?

We create emails that include content related to products in our catalog. Sometimes these products do not appear as choices when selecting products from the feed to insert into the template. My assumption is that for some reason, our product feed filters only for products that people have viewed recently. Since our catalog doesn’t get a lot of traffic, we often have many products missing.So, how can I configure the product feed to include every single active product in our WooCommerce store, regardless of whether people have viewed those products?

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Contributor I
3 years ago
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bianca_chezNew Member
asked in Integrations and Reviews

No Double Opt In with Octane AI?

Hello!Hoping for some help with Octane AI, or maybe just general rules of thumb for third party providers. I integrated with Octane AI using a private key and set up a Quiz. Everything seems to be flowing correctly, I am getting the email and quiz answers populated in my Newsletter list, but…. my testers have not received the opt in email.I am assuming this is because they entered the email in Octane AI, and there is nothing that triggers the send in Klaviyo?Does this mean these users won’t receive email flows I have set up for Newsletter?Is there some way to force the double opt in email to send?  

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B
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

How do I set up Facebook Custom Audiences without setting up Lead Ads?

When integrating Facebook Advertising with Klaviyo, you must integrate either Custom Audiences, Lead Ads, or both to setup the integration and start syncing.  If you want to integrate your Custom Audiences but not set up any Lead Ads, you can do the following during the integration process:Connect to Facebook and choose your Advertising account and click Connect to Account:On the next page, choose your Custom Audience settings and click Continue to Lead Ad Settings:Then, you should be able to click Done without having to choose any Lead Ads settings:Then, your integration should start syncing and your settings page should look like this:For general information on how to setup the Facebook Advertising integration, see How to Integrate with Facebook Advertising. 

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Jessie Sigler
Klaviyo Employee
3 years ago
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Contributor I
riverrun007Contributor I
asked in Integrations and Reviews

Why are my WooCommerce products and product images not updating?

Hi, my woocommerce products are not updating.  When I add a new product or update the product image they are not populating in Klaviyo.  What am I doing wrong??

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Klaviyo Employee
3 years ago
E-commerceLifestyle
E-commerceLifestyleNew Member
asked in Integrations and Reviews

Email integrating is linking with my email account

I don’t know what is going on but can someone please help with this situation! This is what it is saying but for some strange reason my email won’t intergrate at all Before You SendAll new accounts go through an initial account verification check. For some accounts, this requires a manual review.To reduce the chance your account has to participate in the Manual Review, we recommend integrating Klaviyo with your ecommerce platform, as well as your previous email service provider (if applicable), prior to sending your first campaign.

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caroline
3 years ago
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ktaschlerNew Member
asked in Integrations and Reviews

Triggering a flow when status changes in BigCommerce

My store has recently opened a brick-and-mortar shop, so in addition to shipping goods to customers, customers also have the option of picking their items up at the shop. When customers choose the pickup option, we manually change the order status in BigCommerce to “Awaiting Pickup” when the order is ready. Ideally, we want this status change to trigger a flow in Klaviyo to send an “order is ready for pickup” email. Because this is a manual change on BigCommerce’s back end, there isn’t a part of our website that I can add Track code to -- at least, not that I’m aware of. Does anyone know of a way to get Klaviyo to see this as an event? Or have other ideas how to trigger this flow?

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caroline
3 years ago
M
Contributor III
mantrasanContributor III
asked in Integrations and Reviews

Signing up a user to a given list using front end method

Hi,I’m working on a custom integration and I’m unable to access site backend. The integration works fine and I was able to get it working accept for adding a user to a list. I’m not using a Klaviyo form as this is a part of the checkout process where a user can sign up for newsletter.Is it doable from the front-end? Could you share a method for it? Thanks in advance.

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caroline
3 years ago
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coff001New Member
asked in Integrations and Reviews

"Your shopify integration's periodic sync has failed" - fix?

 I get the above and have no idea how to make it not fail after searching on google, please give advice, thanks.Background if it matters: I didn’t pay for my shopify store once my 14day free trial was over and waited 20+ days before reactivating my store, maybe this triggered it, nonetheless need a solution.  

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cassy.lee
3 years ago
C
Contributor I
chaitraContributor I
asked in Integrations and Reviews

Why are Shopify newsletter subscribers not automatically syncing with Klaviyo newsletter list?

I have read and followed some other threads on this here in the community but can’t seem to work out why the customer signup from shopify is not syncing to klaviyo. I have followed this https://help.klaviyo.com/hc/en-us/articles/115005080407-Integrate-with-Shopify#sync-your-shopify-newsletter-subscribers-to-a-klaviyo-list2So my settings and code looks fine to me. The emails get synced when under shopify integration i do re-import historical data at the bottom but not automatically as it should. What am I missing? Please help!

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Contributor I
3 years ago
C
Contributor I
chaefnerContributor I
asked in Integrations and Reviews

ReCharge: How do I display products in flow from upcoming subscription event?

Hi there,I am using Recharge´s new Quick Actions with a Klaviyo flow that notifies customers about an upcoming subscription. I am now trying to add the product items (title + variant title) that are scheduled in the upcoming order, so the customer actually sees the products where he can apply the quick actions to.  What is the correct way to display those products from the event in the email? Tried this one, but didn't work.Thanks for your help!

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Klaviyo Employee
3 years ago
S
Contributor I
stuedmaContributor I
asked in Integrations and Reviews

"Viewed Product" Tracking with Shopify / Impulse Theme

Does anyone have experience integrating Klaviyo into the Shopify Impulse theme?   I’m struggling with it mightily.  I’ve got almost everything up and running but I’m finding it impossible to get the “Viewed Product” tracking to work.  I’ve been following the Kalviyo instructions to the letter (adding the Viewed Product snippet to the Product.liquid file), and also experimenting with adding the snippet to other areas of the product layout, all without luck.  Has anyone got the Viewed Product tracking to work on Impulse and can provide instruction on how exactly you did it?  Thanks!

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caroline
3 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Integrations and Reviews

Magento 1 to 2: coupons

If I set up coupons w/ Magento.1, what happens when we upgrade to Magento.2? Will things break? Will they work normally?

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caroline
3 years ago
M
Contributor I
mhrjeffContributor I
asked in Integrations and Reviews

Why are my WooCommerce metrics not updating?

 

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caroline
3 years ago
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la-ecommNew Member
asked in Integrations and Reviews

"Active on site" triggered but not "viewed product" for some profiles

HiQUESTION(s):1a. Is it normal for “active on site” to trigger without triggering “viewed product”? If yes, then; 1b. Is there a way to extract product category information from active profiles that only have “Active on site” activity? Or is there a way to install a code for “active on site” to return to klaviyo the product category (or any product info) or page url.PLATFORM: BigcommerceCONTEXT:I’m working on creating profile segments based on product categories and my current approach is creating filters within “viewed products”, “started checkout” and “placed order”, where the respective product category is present.However, I noticed there’re lots active profiles that visited product pages but only triggered “active on site” and not “viewed product”, even though the “active on site” URL clearly shows a product page visit.It's a little frustrating because there's no way to dynamically get information on which product/product category the profile visited. I can only get that informatio

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L
3 years ago
I
Contributor I
IQRAContributor I
asked in Integrations and Reviews

Problème de d'intégration Klaviyo

Hi,J’arrive pas à intégrer klaviyo sur mon prestashop.J’ai un prestashop payant, 75 euros/mois.Quand je mets le URL du site et la clé de service.Ca me dit de vérifier si Klaviyo est installé.Il est installé sur mon prestashop, je le vois.Ca fait 3seamine que je paye mais j’arrive toujours pas à trouver de solution.Pouvez vous m’aider ?  

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Jessie Sigler
Klaviyo Employee
3 years ago
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Contributor IV
brendonbrownContributor IV
asked in Integrations and Reviews

Referral integration or strategy recommendations

Hello Community, I’d like to incentivize and reward my subscribers for referring friends, coworkers, followers or family. I would love to offer tiered rewards based on volume of successful subscriptions. My plan is to add a referral block at the bottom of my emails. Is there an integration or a built-in feature that would allow me to track subscriber referrals that result in a new subscriber and reward customers accordingly? Rewards would be digital downloads, coupons and merch. Thank you, 

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B
Contributor IV
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why isn't my Facebook integration working?

If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try: 

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why aren't onsite tracking and signup forms working (WooCommerce)?

If you use WooCommerce and Klaviyo’s onsite tracking and signup forms aren’t working, it could be due to the WordPress plugin WP Rocket blocking certain features of Klaviyo. If you are using WP Rocket and encounter this problem, there are two ways to solve it. What is WP Rocket?WP Rocket is a caching and page speed optimization plugin for WordPress which speeds up WordPress sites.What’s causing the problem?One feature of WP Rocket is File Concatenation (an option that can be toggled on and off) which combines external JavaScript sources. This unfortunately breaks Klaviyo’s onsite JavaScript and, as a result, signup forms and onsite tracking will not work.How do I fix it?WP Rocket has two different options to fix the problem by allowing Klaviyo’s plugin to properly load our onsite JavaScript, and thus enable onsite tracking and signup forms: Exclude external JavaScript from concatentation: This option excludes Klaviyo’s JavaScript from concatenation on your site by adding it to your WP

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

How do I add a user as an admin to my Facebook Page?

If you’re wondering how to add a user as an admin to your Facebook page, you can follow the steps below to find out how. Also, if you're having trouble viewing your Facebook Page in Klaviyo or its associated Lead Ad forms, you should check that you are an admin on that Facebook page. If not, follow these steps to add yourself as an admin. After following these steps, make sure to remove and then re-add your Facebook integration to make sure it’s working correctly. Using Facebook Business ManagerFrom your Business Settings click Accounts > Pages, click on your page, and find your user on the list. Click into the user you want to modify. Toggle on Manage Page and click Save to give them Admin Access. Using Personal Facebook AccountFrom your Personal Facebook Account, navigate to your Facebook page and click the Settings > Page Roles tab. Under Assign a New Page Role, type the name or email of the user you want to add as an admin into the search box. Set the role to Admin and click

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why don't I see all of my Facebook Custom Audiences on the list when prompted to select one to sync?

If you don't see all of your Facebook Custom Audiences on the list when prompted to select one to sync in Klaviyo, you might be using an unsupported audience subtype (which won’t show up on the list). There are different Custom Audience data sources that Facebook accepts. Klaviyo only supports the following subtypes when syncing with Facebook: HASHES: Email hashes or phone hashes HASHES_OR_USER_IDS: Email/phone hashes or user ids MULTI_HASHES: Created from multiple types of hashes at the same time COPY_PASTE_EMAIL_HASHES: Emails entered manually via Facebook's Ads Manager DATA_FILE: Data filesSince we aren't able to sync with other audience subtypes, we won't show them on the list of available audiences when you attempt to sync a list or segment in Klaviyo.

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?

Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?When you remove the Facebook integration, the connection between your Klaviyo lists and segments and your Facebook custom audiences is also removed. We recommend that you take note of the custom audience syncs you have set up, either via screenshot or by writing down the details of each sync, so that it is easier to reestablish the connections when you reintegrate.

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Jessie Sigler
Klaviyo Employee
3 years ago

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