Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,395 Topics
  • 3,951 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 4
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1395 Topics

M
Active Contributor I
meetapapersandgemsActive Contributor I
asked in Lists, Segments, and Profiles

Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

26
C
Contributor I
7 months ago
L
Contributor I
LoonsContributor I
asked in Lists, Segments, and Profiles

How to get Shopify language Data to Segment List?

We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?

23
Drazdauskas
Contributor III
9 months ago
A
Contributor I
AdamMcAContributor I
asked in Lists, Segments, and Profiles

Default Country drop down list

I want to be able to let my site visitors choose their location/country from a drop-down list when they signup but at the minute I have to create a manual list and enter all 190+ countries as options. You have a drop-down list with country under “Phone”, couldn’t you just take that exact piece of code, remove the extension information, and use that as a drop-down list for “Country”? It would save a huge amount of time, especially as you cannot clone a Signup Form across different lists, meaning you have to enter the same 190+ countries every time you create a form for a new List.

22
E
Contributor I
4 months ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles

Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

540322
David To
Klaviyo Employee
1 year ago
A
Contributor I
AlastairofecwContributor I
asked in Lists, Segments, and Profiles

Whats the difference between accepts marketing and the Newsletter list?

Hi there, I’ve been looking at lists on our account and noticed that our Newsletters list is 5k under the amount of customer we have on a list where the definition is just ‘accepts marketing’ can anyone say why this is?  Also is there a way we can then add this extra 5k to our newsletter list?!Thanks in advance,Ali 

21
David To
Klaviyo Employee
11 months ago
J
Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles

How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

20
D
Contributor IV
1 year ago
D
Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

18
V
Active Contributor I
26 days ago
F
Problem Solver I
formanProblem Solver I
asked in Lists, Segments, and Profiles

How to collect customer existing birthday?

Hi there,I have a website and I want to collect my customer Birthday Date which customer already exists in my Klaviyo Account.Can anyone help me out from this?Thank You.

17
C
Contributor I
1 year ago
M
Contributor I
MichaelGContributor I
asked in Lists, Segments, and Profiles

How do you exclude people or groups from campaign analytics?

I’d like to include all of the internal people in our company on certain external emails, but not have their opens and clicks registered when we review campaign results. Is there a way to do this?

16
stephen.trumble
Community Manager
4 months ago
B
Contributor I
BartfishContributor I
asked in Lists, Segments, and Profiles

Bulk Upload Property Filters for a Segment

I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?

16
kaila.lawrence
Community Manager
6 hours ago
Platanomelóm
Contributor II
PlatanomelómContributor II
asked in Lists, Segments, and Profiles

Blacklist domains

First post :DI have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.Thanks in advance!

15
I
Contributor I
1 year ago
E
Contributor I
eaglepeakoutdoorsContributor I
asked in Lists, Segments, and Profiles

Create segment via API

Does anyone know of a way to create a segment via API? Im trying to automate creating a segment to contain all profiles in the account. There is an endpoint to create a list through the API, but I cant find an endpoint to create a segment.The reason I ask here is because I have noticed that there there are API endpoints that exist but are not included in the documentation. Possibly because they have been deprecated.If anyone has any input here it would be much appreciated! Thanks!

14
jimk
Active Contributor I
1 month ago
Nico01
Partner
Nico01Partner
asked in Lists, Segments, and Profiles

Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam. 

14
kaila.lawrence
Community Manager
20 days ago
S
Contributor I
shtlrsContributor I
asked in Lists, Segments, and Profiles

Is there a way to search for a profile by their email using the API ?

Hi, I’m using the API to search for profiles using their email but it appears to be not available.Why is that ? It doesn’t make sense that we don’t have CRUD operations on profiles….  

14
C
Contributor I
1 year ago
K
Contributor II
KristinaSchreinerContributor II
asked in Lists, Segments, and Profiles

Where do these fake profiles come from?

Hello all,Since January 12 2024 every day there are about 5-7 fake profiles being created in my Klaviyo database. They all have English / American names, e-mail addresses that don’t match the name and location is set to “Germany”. Klaviyo does not show any “Activities” for that user and also no source or reference is listed - and yet the profiles are created with full name and e-mail address.Where do those profiles come from? I do not have a sign up form, other than the checkout in Shopify, that collects Name and E-Mail Address together, but the profiles do not seem to come via Shopify checkout. Does anyone have any ideas where they could come from and what I can do to avoid this spam?Thank you. 

13
kaila.lawrence
Community Manager
2 months ago
B
Problem Solver I
brewcrewProblem Solver I
asked in Lists, Segments, and Profiles

Running a giveaway using a signup page on my website

Hi there,, I’m planning to run a giveaway using a unique signup page on website dedicated to the giveaway. How do I create a list from people who enter via this unique domain on my website?  Thanks a lot, Ben

13
alex.hong
2 years ago
A
Contributor III
alexoaneaContributor III
asked in Lists, Segments, and Profiles

403 errors on Get Profile endpoint

We have an integration between our platform (MentionMe) and Klaviyo and we’ve recently been seeing more and more 403 errors when calling the Get Profile endpoint (https://developers.klaviyo.com/en/reference/get-profile). Think we saw this first ones on 15 March, and last night we saw about 150 of these for various Klaviyo clients.I had a look at our logs and the response we’re getting from the API is the one bellow:[image removed]These seems to usually happen during the night. For example, last night we had errors between 06/04/2022 02:14:02 - 06/04/2022 04:08:31I’ve checked the Klaviyo status page but there is no incident reported there. Has anyone else seen something similar?

13
R
Active Contributor II
1 year ago
B
Problem Solver I
BenProblem Solver I
asked in Lists, Segments, and Profiles

How to you search a sent campaign for a profile?

Hi There, Since migrating from CM we’ve had people complaining on a fairly consistent basis that they’re receiving emails despite unsubscribing.The latest person has ‘Accepts Marketing’ set to false and Klaviyo states ‘never subscribed’ - can we search a sent campaign for a specific recipient and if so, how?Also, this aspect to the Shopify integration is frankly baffling for something so important. We HATE finding out that we’re disrespecting our customer’s wishes like this.If an account in Shopify has marketing turned-off, why doesn’t Klaviyo honour this?Any help would be much appreciated.Cheers, BenP.S. Sorry, I tried to change the title to make it more relevant but it’s locked.

13
David To
Klaviyo Employee
10 months ago
C
Contributor II
cyclist-jzContributor II
asked in Lists, Segments, and Profiles

How to link button to your Update Preference page

So far we’ve been sending out one email to all our subscribers. We’d like to better understand our customers, their needs and preference to better serve them emails that are relevant. I’m planning to send them an email to update their email preference. I’ve updated the default preference page with additional questions using the checkboxes option. What I’m struggling with is actually linking it to a button in the email. When I used {% manage_preferences %} in place of the button URL, it displays as:  

12
stephen.trumble
Community Manager
5 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Lists, Segments, and Profiles

How to bulk update profile properties , & without wiping out existing data?

We sell a STEM product and have different kits depending on whether you’re a grandparent buying it as a gift for a grandchild, or a teacher purchasing a kit suited to their kindergarten.We’re wanting 1 master list, and to segment that by different verticals that use our products. Our list size is around 5k contacts.We want segments such as “gift buyers,” “kindergarten teachers,” “primary school teachers,” etc.I’m lost as to where to start, have tried to look into tags, segments, properties...So far I suspect it’s best to create custom properties?But I can’t see how to bulk add properties to existing profiles.Do I need to export our list, add the new column/property, then re-upload? I’m so worried it will override the existing profile of each email address!!! But am OK with manually going thru the exported spreadsheet and updating each contact if that’s the best way to do it and it won’t affect other existing profile data when we re-upload.And do I understand right that once we’ve uploa

12
David To
Klaviyo Employee
8 months ago
M
Contributor II
MollyContributor II
asked in Lists, Segments, and Profiles

Can I block certain names (spam) from ending up on my profile list?

Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

12
G
Problem Solver I
1 year ago
A
Contributor IV
Abrar22Contributor IV
asked in Lists, Segments, and Profiles

Regarding klaviyo client subscription api of v2023

Hello I am using 2023 api that is this one https://a.klaviyo.com/client/subscriptions/?company_id=my company id to subscribe profiles in list I m able to that with postman but with node api I am getting 202 accepted but the data is not getting stored and also my list have single opt in enabled kindly help me with this I m not getting error but data not getting stored except data sent with postman.Any help would be appreciated. I have verified my body databy consoling there is no error in json format

12
David To
Klaviyo Employee
11 months ago
A
AcornsAndTwigsNew Member
asked in Lists, Segments, and Profiles

Recover Deleted List/Segment?

I just accidentally deleted an important list or segment (not sure which type it was) and now my flow isn’t going to work. I created the list/segment a while back and don’t remember how to set it up.It’s for people that opt in to my store footer and or are coming from Etsy for a coupon code. Is there a way to recover it or recreate it? Thanks!

12
Dov
2 years ago
E
Contributor I
eternal esthetics beautyContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter subscribers are not going into klaviyo newsletter list

Hello, I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. I have set up Klaviyo.js and it says it’s successfully installed on the site In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I don’t have “double opt in” selectedI would appreciate any suggestions! Thanks  

11
B
Contributor II
2 years ago
Tim
Contributor II
TimContributor II
asked in Lists, Segments, and Profiles

Can I Automatically Remove Someone from a List and Add Them to a Flow?

Hi all,Would it be possible to remove someone from a list automatically? I mean through a flow or 3th party integration?I have the following use case:I have build a yogaselector in ManyChat that puts someone on a list in Klaviyo (and updates custom properties). Klaviyo kicks off a flow that sends the results of the selector in an Email.If someone fills out the yogaselector in ManyChat again the custom fields might be updated and the Email with the updates scores would be sent.I thought that maybe removing someone from the list just after the first mail is sent and put them back on the list would be the way to go. But I don't see any possiblities to automatically remove someone. Not with a flow, not directly with the ManyChat integration nor via Zapier.Do you think it's (im)possible and/or would there be another way to accomplish what I'd like?Thanks in advance for your thoughts!Tim

11
David To
Klaviyo Employee
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.