Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,395 Topics
  • 3,952 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 4
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1395 Topics

Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Lists, Segments, and Profiles

How to manually suppress a profile in Klaviyo?

Manually suppressing a profile in Klaviyo is pretty simple. To manually unsubscribe someone from all emails sent by Klaviyo, navigate to Profiles > Suppressed Profiles > Add Email Address. Enter the email address and select Add Email Address. This method is what we’d recommend for suppressing a single profile at a time if, for example, a customer requested that you remove them from your list. If you are looking for more information on how to suppress multiple profiles at once for list cleaning, check out our article on how to identify and suppress unengaged profiles.If you have any questions about this process, post below and let’s discuss!

5
B
Contributor I
2 years ago
C
Contributor II
cyclist-jzContributor II
asked in Lists, Segments, and Profiles

How to link button to your Update Preference page

So far we’ve been sending out one email to all our subscribers. We’d like to better understand our customers, their needs and preference to better serve them emails that are relevant. I’m planning to send them an email to update their email preference. I’ve updated the default preference page with additional questions using the checkboxes option. What I’m struggling with is actually linking it to a button in the email. When I used {% manage_preferences %} in place of the button URL, it displays as:  

12
stephen.trumble
Community Manager
5 months ago
F
Problem Solver I
formanProblem Solver I
asked in Lists, Segments, and Profiles

How to collect customer existing birthday?

Hi there,I have a website and I want to collect my customer Birthday Date which customer already exists in my Klaviyo Account.Can anyone help me out from this?Thank You.

17
C
Contributor I
1 year ago
A
Contributor I
AlastairofecwContributor I
asked in Lists, Segments, and Profiles

Whats the difference between accepts marketing and the Newsletter list?

Hi there, I’ve been looking at lists on our account and noticed that our Newsletters list is 5k under the amount of customer we have on a list where the definition is just ‘accepts marketing’ can anyone say why this is?  Also is there a way we can then add this extra 5k to our newsletter list?!Thanks in advance,Ali 

21
David To
Klaviyo Employee
11 months ago
aliciasyro
Contributor I
aliciasyroContributor I
asked in Lists, Segments, and Profiles

Custom manage preferences set up

Hello, I have a large existing list and would like to add a manage preference option to my campaign email footer that allows customers to decide what email content they want to receive from us. There are three categories of emails we are sending, which are sales & promotions, new product releases and blog posts.I have not put a manage preferences link in the emails yet, or segmented anything yet. I do have a custom page set up with radio buttons that they can check off for each segment of emails they are interested in,  but I find this strategy backwards as my current list is technically already subscribed to all 3 (as we only segment based on engagement so far). I need some guidance on the best strategy for executing this project and best set up for the custom manage preferences page. Thanks,Alicia

9
P
Contributor I
3 months ago
S
Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

6
T
Contributor I
9 months ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles

Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

540422
David To
Klaviyo Employee
1 year ago
J
Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles

How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

20
D
Contributor IV
1 year ago
A
Anonymous
asked in Lists, Segments, and Profiles

How to manually add a profile?

I’m trying to manually add a customer’s information / profile and there is no “add email” like there is on the suppression list.  How would I go about doing this?  I should be able to manually go in and enter the name and email address of the person who wants to receive our emails.  Help?

2
P
Klaviyo Employee
3 years ago
S
Contributor II
smpContributor II
asked in Lists, Segments, and Profiles

Using the API to Subscribe a Contact to a List

Hi there, below is the code we use to add a new email to our Klaviyo account. What do we need to change to get them added to a certain list? The API docs are a little over our heads.<script>var _learnq = _learnq || [];  _learnq.push(['identify', {    ‘$email’ : kyle@smp.com,    ‘$source’: footer  }]);</script> <script type="application/javascript" async src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=APIKEY"></script>

7
Dov
1 year ago
H
Contributor I
HibaContributor I
asked in Lists, Segments, and Profiles

Trying to upload a list (CSV) and keep getting error message: "Duplicate Headers"

Hi all, Strange because I have done this many times before, but I am attempting to upload a list and it keeps saying “duplicate headers” when there are no duplicate headers. I have tried with different files and I keep getting the same message. Has anyone had this happen before? I only have three columns (First Name, Last Name and Email. When I try to copy and paste, I get the same message and when I try to remove the header altogether, I still get the same message. Any help appreciated. 

3
Dov
2 years ago
A
Contributor I
abielskiContributor I
asked in Lists, Segments, and Profiles

Adding existing profiles to a list

Hi - I have a group of existing email customers from shopify that were added to klaviyo, but were not added to the “newsletter” list. I can see them in klaviyo and can see that they are marked as consented to marketing, but I can’t find a way to add them to the newsletter list. Any ideas?Thanks

4
David To
Klaviyo Employee
2 years ago
L
Contributor I
LoonsContributor I
asked in Lists, Segments, and Profiles

How to get Shopify language Data to Segment List?

We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?

23
Drazdauskas
Contributor III
9 months ago
T
Contributor I
TomsonContributor I
asked in Lists, Segments, and Profiles

Remove Duplicate Emails

Hi, I have imported a few lists from Mailchimp and I also have many of these same emails auto imported from Shopify when I connected Klaviyo for Win Back Opportunities. Since Klaviyo charges based on Email counts, I am looking to remove any duplicates from all of my lists combined. There are probably 1,000 duplicates between my imported Mail Chimp list and Current Customers list. As one list was from coupon requests and many of those are now customers.Need to save $ where I can you know.

4
D
Contributor IV
1 year ago
S
Contributor I
shtlrsContributor I
asked in Lists, Segments, and Profiles

Is there a way to search for a profile by their email using the API ?

Hi, I’m using the API to search for profiles using their email but it appears to be not available.Why is that ? It doesn’t make sense that we don’t have CRUD operations on profiles….  

14
C
Contributor I
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Lists, Segments, and Profiles

Does deleting a list or segment delete the profiles from my Klaviyo?

The short answer is: Depends on where you delete the lists.I want to delete the list or segment, NOT the profilesIf you are browsing your Lists & Segments tab and decide to delete a list or segment from there, rest assured you will not be deleting the profiles on those lists! You will only be deleting that specific grouping of people. To delete a list or segment, select the three dots to the right of the list and select delete.I want to delete a specific group of profiles from my Klaviyo accountIf however you do want to remove the profiles in a list or segment, go to Account > Settings > Profile Maintence and select the list or segment of profiles you wish to permanently remove from your Klaviyo account. It’s important to note that when you delete a profile, you delete all of the data associated with the profile from Klaviyo, and you will be unable to include any past purchases in Klaviyos analytics. Depending on your needs, you may want to suppress those profiles instead. Ha

0
Julia.LiMarzi
Klaviyo Employee
3 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

How can I delete a custom property?

Can’t seem to find any information related to this; how do I delete a custom property? I don’t mean removing the property from someone’s profile; I’m talking about deleting the property itself. I thought removing it from all the profiles that show it would automatically delete it, but apparently that’s not the case.Thanks, -oo

9
M
Contributor I
1 year ago
S
Contributor I
sbhaiwalaContributor I
asked in Lists, Segments, and Profiles

Can I bulk update subscribers' properties?

Hi! I’m trying to update a single Custom Property for all my subscribers in a particular list. There are a lot of subscribers so I don’t want to have to do this one-by-one by clicking into each subscriber and updating the Custom Property. Is there a way to upload a CSV file that would override or update the Custom Properties of the subscribers?

4
Dov
2 years ago
J
Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles

How do I add a custom field in the profile of each customer that makes a purchase?

Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus. 

5
David To
Klaviyo Employee
9 months ago
L
Contributor I
Lois AnqContributor I
asked in Lists, Segments, and Profiles

Email Never Subscribed but Accept Marketing True

Hello, For a bit of background: I'm in the process of setting up / creating my Newsletter to send weekly emails to my customers.And I'm running into a problem.In the details of my customers' profiles: Some of them have the status "Email Never Subscribed" (Provided an email without opting for email marketing) but also the Custom property "Accepts Marketing" set to true.So I have two questions: What parameter should I rely on to send my newsletter to the right people?  And how can I define a segment that includes these customers?Thanks in advance for your help,Best regards,Loïs.

1
bluesnapper
Partner
10 months ago
P
Contributor I
pinupgirlContributor I
asked in Lists, Segments, and Profiles

Bulk Delete Profiles? (Deleted all from lists, but profiles still exist)

I am looking to delete all of the profiles in my account. I used the profile maintenance tool (https://www.klaviyo.com/account#maintenance-tab) to delete subscribers from my existing Lists, but I still have hundreds of profiles listed under https://www.klaviyo.com/people. All of my lists and segments show 0 in the columns, but my account shows me over the profile limit. I’d like to delete them to go back under the limit. 

4
David To
Klaviyo Employee
9 months ago
L
Contributor I
letter-poetryContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not syncing to Klaviyo List

Hi there, I fully integrated my shopify store to my klaviyo account via the klaviyo app. I also managed to add customers emails via the landing page. Until here everything works fine.  BUT, those customers who accept email marketing via the checkout are not syncing up to my email list eventhough I have it set up like this. I assume that it has something to do with this code snippet that I have to implement into my code:<input type="hidden" name="contact[tags]" value="newsletter">Which is no problem normally but I have no idea where to implemented exactly. Is there a tutorial or something similar to follow? Thank you!

6
F
Contributor IV
3 years ago
M
Active Contributor I
meetapapersandgemsActive Contributor I
asked in Lists, Segments, and Profiles

Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

26
C
Contributor I
7 months ago
H
Contributor I
HFJoelContributor I
asked in Lists, Segments, and Profiles

All my emails are tagged "Email Never subscribed"

I’m having a problem where every email in my system says “Email - Never subscribed”, but they have subscribed and opted in. Does anybody know why it does this? How do I fix this?  Also, why is it allowing me to send emails and still have this tag on it? I’m just not understanding what happened. This wasn’t an issue a week ago.

6
S
Contributor I
8 months ago
L
Contributor I
LIsaMContributor I
asked in Lists, Segments, and Profiles

How Can I Use "Update_Property_Link" tag to Add a Profile Property?

Hi there!I’m trying to create a profile property and running into a problem.  Hoping you can help.I have a list set up triggered by an email opt in on a landing page.At the 3rd email in the flow I want to give the customer a button to sign up for a waitlist.  I have built this out and used the code provided here is what I have:{% update_property_link 'waitlist' 'true' 'https://waitlist.glampingoutsidethebox.com/p/survey_results' %}When I preview and test, it I get a place holder message one one computer.  I also tested it on another computer and it tells me the site is not secure.  Can you take a look and tell me if I have the code incorrect?What I’m trying to do is once they click on the waitlist button it will separate them from that list and put them into a new list.  What is the best way to do this?Thank you! 

6
S
Contributor I
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.