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Active on site takes viewed product

  • 18 March 2024
  • 4 replies
  • 95 views

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Hey there!

I’m having a weird behavior.

I’m using the Klaviyo object on my site; when the user gets in the page, just in case, I do a push with “identify”.

window?.klaviyo?.push([
"identify",
{
email,
},
]);

Also, when i get into a PDP/Product Detail Page, I do a push to the “Viewed Product” metric.

 

   window?.klaviyo?.push([
"track",
"Viewed Product",
{
propA, propB, propC
},
]);

By some reason, sometimes, Active on Site shows the Viewed Product information/payload instead of its usual payload, and that should not happen?

Is there any way to avoid that?

Am I doing something wrong?

Thanks!

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Best answer by Brian Turcotte 2 April 2024, 18:19

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4 replies

Userlevel 7
Badge +36

Hi @ph3344!

I’m going to check on this internally and I’ll update the thread ASAP!

Best,
Brian

Userlevel 7
Badge +36

Hi @ph3344!

I created a support ticket on your behalf, as this could be an account-specific issue.

 

Best,

Brian

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Hi @ph3344!

I’m going to check on this internally and I’ll update the thread ASAP!

Best,
Brian

Thanks! Please, let me know!

 

And please PM me if there is anything else I can provide to make things easier!

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Still having this behavior.

 

Writing this message to bump and see if anyone has encountered the same issue.

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