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Calling all K:BOS 2026 attendees: Join the group chat!

16 days ago

Welcome to the Klaviyo Community!

15,124 Topics
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Advice from Champions

Strategies from expert customers and partners

Online Event

Thu, Sep 3, 2026, 18:00

Champion Coaching: Peak season calendar planning and campaign cadence

What I split test before BFCM instead of subject lines

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What Champions are doing differently with segmentation, send strategy, and list health

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2620

How we made our Klaviyo signup forms convert better (7 small changes, one big rethink)

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Featured topics from Klaviyo

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New Academy course: add direct mail to your Klaviyo strategy

We all love getting mail...including your customers! Our new course on direct mail strategy shows you how to complement your digital marketing with a...

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3 ways to use multi-branch splits in your Klaviyo flows

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What to expect at K:BOS 2026, and why past attendees say it's worth it

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Connect with Klaviyo through product updates, training, and community resources.

Getting started with the community

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356 topics

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L

LouieuContributor I

Marketing

Cannot permanently remove profiles

I can’t permanently delete profiles anymore. it’s silently fails so they can keep charging for dead profiles as your list grows. Even with a test list of 3 profiles it won’t delete them. Profile deletion has been silently disabled so you cannot dele

142

8 hours ago

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GabriellaB1515Contributor I

Marketing

Clickable discount codes that expire 7 days post receiving

I am setting up a new Welcome email series - within the email I am creating a link that adds 10% discount to their bag when they click through so they don't have to type a code out - is there a way for shopify to reset the session after 7 days post c

arely90Contributor I

Back in Stock flow - Can I send a second email only if the item is still in stock?

I'm running the standard Back in Stock flow (Shopify → Klaviyo, catalog synced). It currently sends one email when the item restocks.I want to add a second email 24 hours later, but only if the product that triggered the flow is still in stock at tha

IsabellaGContributor I

Strategic advice

How to use Shopify product tags for branching in a Fulfilled Order flow

Hi,I’m rebuilding a renewal flow for a Shopify supplement product. The flow needs to branch based on the daily capsule quantity (1–7 capsules), using Shopify product tags such as 1_capsuleDay, 2_capsuleDay, etc.The original flow was built in 2022 and

331

9 hours ago

BrandonLuxorContributor I

Strategic advice

Make Teaching Part of Your Email Strategy

Over the years running my agency, I've seen some of the best-performing emails have one thing in common... they teach something.Think recipes, how-tos, routines, guides, tips, or answers to questions people actually have. You build a stronger relatio

KSCTGEContributor I

Optimising Transaction Order Fulfilment Flow Based on Specific Products

Hi All, I would love some help / advice on how to optimise my current two post purchase Order fulfilment flows. Summary: I sell products that have different shipping times, one set of products 3days (A) , another set of products 5 days (B). I current

481

K

13 hours ago

danielle.garlandKlaviyo Employee

Product updates and announcements

New live training: Scale your strategy with Klaviyo’s AI Customer Agent

Deliver fast, personalized support at scale with AI.Join this live, expert-led training to learn how to set up and optimize Klaviyo’s AI Customer Agent to deliver 24/7 customer support, reduce support volume, and drive revenue. What You'll Learn:How

charlsmithxContributor II

Marketing

Job title - internal alerts

Hello :) I have set up a few forms with internal alerts that have all worked fine, except for this one needs to have job title included in the alert. I have tried all of these: job_title {{ person.job_title }} or {{ person|lookup:"job_title" }}. None

DgranditerContributor I

Marketing

How do I add the brand name above the product name in a campaign email

How do I add the brand of the product above the product name like the image attached. I am able to add it in the description box but it displays below the product name.

1284

E

1 day ago

GabbyEspositoCommunity Manager

Strategic advice

Join the conversation: What’s something you wish you knew earlier for campaign planning?

What’s something you wish you knew earlier when planning campaigns? Here's mine that goes for general planning: good enough and done beat a perfection spiral. I get too caught up in optimizing something and that can be my downfall. Let me know if you

90

2 days ago

G

GabriellaB1515Contributor I

Marketing

Clickable discount codes that expire 7 days post receiving

I am setting up a new Welcome email series - within the email I am creating a link that adds 10% discount to their bag when they click through so they don't have to type a code out - is there a way for shopify to reset the session after 7 days post c

51

8 hours ago

I

IsabellaGContributor I

Strategic advice

How to use Shopify product tags for branching in a Fulfilled Order flow

Hi,I’m rebuilding a renewal flow for a Shopify supplement product. The flow needs to branch based on the daily capsule quantity (1–7 capsules), using Shopify product tags such as 1_capsuleDay, 2_capsuleDay, etc.The original flow was built in 2022 and

331

9 hours ago

N

NatalieBarkerContributor I

Accounts and settings

Sender email randomly changed without me amending anything

Hi,Today I sent an email campaign and the sender email has randomly swapped to my login/profile email address - rather than the organisation email we use as the sender (and have done for 2 years plus with no problems). Has there been a glitch or some

331

2 days ago

S

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

juzihContributor I

The value of state is missing in the Klaivyo authorization callback address.

we've noticed that when a merchant isn't logged into the Klaviyo platform, the `state` value in the Klaviyo callback URL is lost after authorization. However, if the merchant logs into the Klaviyo platform first and then authorizes, the `state` value

1451

6 days ago

B

BlackTeethContributor I

Marketing

Help - subscribe on desktop not working

Basically my email flow works perfectly fine but my sms one works on my phone but not when i try & subscribe on desktop anyone else having this issue?

1731

20 days ago

D

danielmartinhqProblem Solver I

Marketing

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Marketing

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

6602

8 months ago

JDavisContributor II

Marketing

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

5436

2 years ago