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539 topics
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The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

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Black Friday Cyber Monday 2023

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GaneshContributor I

Campaigns and Flows

How can i send Email in Flow?

Hi All,Hope you are having a good day!How can i send Emails in a Flow.How to create Sign Up Forms and Thank you pages:Is there any Scripting language for importing data from sign-up forms into Klaviyo and displaying customer attribute values in email templates. And here, only standard forms available and is there any way to create Customized Sign-Up Forms and Thank you page.Where i can set up the sender profile and delivery profileCan you please address.Thanks a million,Ganesh

loubibluContributor II

Analytics and Deliverability

Warming up a new account with a monthly news letter

Hi I have just signed up to Klaviyo and I. need to warm up my account.I have. previous account with Mailerlite. I haven't imported anything yet because im confused, the examples given suggest 2K plus accounts sending weekly emails. I only have 350 and send a mail monthly. I have date on these profiles on open/click etc but its not clear how I go about warming these up?

agoringContributor I

Campaigns and Flows

My Campaigns aren't sending. Reads that all my messages are in the "skipped" column even with my smart sending turned off.

I’ve integrated my Shopify subscribers list to my klaviyo a couple weeks ago & my first initial email campaign sent out just fine. I’ve been trying to launch another campaign today but for some reason none of my attempts are sending and are just reading that all of the emails are scheduled but that they are also all “skipped” I don’t have smart sending on & prior to trying to launch the campaign I made sure all of the requirements were meant. I did try adding a segment for “Inactive Subscribers” to target the audience that hasn’t purchased from my website, but I’m not sure why my emails haven’t been sending after that. Not too sure what to do.

mycrodropsContributor I

Accounts and Settings

Klaviyo's LIVE CHAT has not been manned for weeks. HELP

The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking.

dani-peter22Contributor I

Developer Group

Retrieving and Updating Customer List Presence and Properties in Klaviyo

Hello Klaviyo Community,I'm currently working on a system where I aim to synchronize and manage customers from Klaviyo lists. My question is: Is it possible to retrieve information regarding whether a customer is included in a list and when they unsubscribe? I've already tried subscribing to metrics, but there have been instances where the metrics weren't triggered and the customer wasn't updated. Also tried fetching all customers from a list but then my customers in DB have still status that they are in the lists, because i don't receive the ones who unsubscribed. Additionally, I would like to update consents (including profile properties) for customers. I was thinking about sorting profiles by the "updated" timestamp and updating subscriptions and properties based on that. Can I rely on this method of sorting by updated timestamp, or is there a better approach that I might be missing?Thank you

friendsupstudioContributor II

Campaigns and Flows

Why all my emails from my flow being skipped?

Hello Everyone,I set up all my flows and emails. I noticed that ALL my emails are being skipped. Like every single one.Abandoned cart, welcome series… All them. My welcome series send the first email, but after that all the other emails are being skipped. Why is this happening?Thank you,

NewGuy11Contributor I

Developer Group

New API - Bulk creation and updates of profiles?

It seems like the new APIs are a major step backwards in certain regards and I’m hoping that I'm just misunderstanding their usage. For instance, if I have an array containing, say, two hundred profiles that I want to insert into a list, some of which are existing profiles with updated information and some of which are new profiles, previously I could use the https://a.klaviyo.com/api/v2/list/[listid]/members endpoint, which accepts an array of profiles and would update/create the profiles and ensure they were in the referenced list.With the new API it seems like I have cycle through the list one-by-one and use a POST call for new users, and PATCH call for existing users, even though the POST call knows which profile is being referenced as the existing ID is returned in the error message. After doing that I use the Subscribe or Add profiles endpoint to add them to the list via Klaviyo ID (as opposed to a key field like email address that we don’t have to get back from Klaviyo).While I

acavdevContributor I

Developer Group

Subscribe Profile and add custom properties using latest Klaviyo API

Using this endpoint:https://developers.klaviyo.com/en/reference/subscribe_profiles Is it possible to subscribe a profile to a list and also add custom properties to that profile in one request? This was possible with the previous API version but now I’m not sure. My request works without adding custom properties, but when I tried adding ‘newKey’ => ‘value’ to the Profile’s object and I got this error:newKey' is not a valid field for the resource 'profile' Thank you

AKwaterbodyContributor I

Developer Group

Django - need help refining if/else logic when if condition is true more than once

Hello, I am working on an if/else logic statement to display targeted text to a customer who has purchased an item within a specific collection. We are identifying items in this collection with the product tag ‘klaviyo wedding’. Below is the statement I created, which is working correctly - displaying the text and pulling in the item name when a product tagged ‘klaviyo wedding’ is purchased: {% if 'klaviyo wedding' in item.product.tags %}<div style="text-align: center;"><span style="font-size: 22px;"><strong>Share The Love With The Whole Wedding Party!</strong></span></div><div style="text-align: center;"><span style="font-size: 22px;"><br />We're working on your {{ item.product.title }}! Before we wrap and ship them, is there anyone else we can help you cross off your gift list?</span></div>{% endif %} However, my problem is that when more than one item with that tag are purchased in the same order, the text displays m

MathiasWContributor I

Campaigns and Flows

Conditional Split in Back in Stock flow based on SKU or Product Name

I would like to add a conditional split to my Back in Stock flow based on the SKU or Product Name. The goal is to write different messages depending on the product to increase the emotional appeal. Since Klaviyo already knows the SKU/product name a potential customer has subscribed to, it should be easy to do so. But I cannot find the property for it. Thanks for helping me with a solution :-)

GaneshContributor I

Campaigns and Flows

How can i send Email in Flow?

Hi All,Hope you are having a good day!How can i send Emails in a Flow.How to create Sign Up Forms and Thank you pages:Is there any Scripting language for importing data from sign-up forms into Klaviyo and displaying customer attribute values in email templates. And here, only standard forms available and is there any way to create Customized Sign-Up Forms and Thank you page.Where i can set up the sender profile and delivery profileCan you please address.Thanks a million,Ganesh

loubibluContributor II

Analytics and Deliverability

Warming up a new account with a monthly news letter

Hi I have just signed up to Klaviyo and I. need to warm up my account.I have. previous account with Mailerlite. I haven't imported anything yet because im confused, the examples given suggest 2K plus accounts sending weekly emails. I only have 350 and send a mail monthly. I have date on these profiles on open/click etc but its not clear how I go about warming these up?

mycrodropsContributor I

Accounts and Settings

Klaviyo's LIVE CHAT has not been manned for weeks. HELP

The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking.

dani-peter22Contributor I

Developer Group

Retrieving and Updating Customer List Presence and Properties in Klaviyo

Hello Klaviyo Community,I'm currently working on a system where I aim to synchronize and manage customers from Klaviyo lists. My question is: Is it possible to retrieve information regarding whether a customer is included in a list and when they unsubscribe? I've already tried subscribing to metrics, but there have been instances where the metrics weren't triggered and the customer wasn't updated. Also tried fetching all customers from a list but then my customers in DB have still status that they are in the lists, because i don't receive the ones who unsubscribed. Additionally, I would like to update consents (including profile properties) for customers. I was thinking about sorting profiles by the "updated" timestamp and updating subscriptions and properties based on that. Can I rely on this method of sorting by updated timestamp, or is there a better approach that I might be missing?Thank you

acavdevContributor I

Developer Group

Subscribe Profile and add custom properties using latest Klaviyo API

Using this endpoint:https://developers.klaviyo.com/en/reference/subscribe_profiles Is it possible to subscribe a profile to a list and also add custom properties to that profile in one request? This was possible with the previous API version but now I’m not sure. My request works without adding custom properties, but when I tried adding ‘newKey’ => ‘value’ to the Profile’s object and I got this error:newKey' is not a valid field for the resource 'profile' Thank you

AKwaterbodyContributor I

Developer Group

Django - need help refining if/else logic when if condition is true more than once

Hello, I am working on an if/else logic statement to display targeted text to a customer who has purchased an item within a specific collection. We are identifying items in this collection with the product tag ‘klaviyo wedding’. Below is the statement I created, which is working correctly - displaying the text and pulling in the item name when a product tagged ‘klaviyo wedding’ is purchased: {% if 'klaviyo wedding' in item.product.tags %}<div style="text-align: center;"><span style="font-size: 22px;"><strong>Share The Love With The Whole Wedding Party!</strong></span></div><div style="text-align: center;"><span style="font-size: 22px;"><br />We're working on your {{ item.product.title }}! Before we wrap and ship them, is there anyone else we can help you cross off your gift list?</span></div>{% endif %} However, my problem is that when more than one item with that tag are purchased in the same order, the text displays m

MathiasWContributor I

Campaigns and Flows

Conditional Split in Back in Stock flow based on SKU or Product Name

I would like to add a conditional split to my Back in Stock flow based on the SKU or Product Name. The goal is to write different messages depending on the product to increase the emotional appeal. Since Klaviyo already knows the SKU/product name a potential customer has subscribed to, it should be easy to do so. But I cannot find the property for it. Thanks for helping me with a solution :-)

PezContributor I

Campaigns and Flows

Adding customers to a list within a flow

Is it possible to add customers to an existing list within a flow based on action or just part of the flow? Scenario: We have multiple points where we obtain newsletter sign-ups/opt-ins for example, through events, collaborations, API integrations and competitions. I have setup personalised welcome emails to ensure customers are reminded on how/where they have opted-in. I have been manually adding these customers into our standard welcome flow via a list upload but was hoping there might be an easier integrations e.g. being able to ‘add to a list’ node?

masaContributor I

Accounts and Settings

how to use "active on site" with shopify / impulse theme &Dawn

hi i tried all means on troubleshooting, but it doesn’t work at all on Impulse and Dawn theme.Integrations is OK.Active on Site is NOProduct view is NO.I don’t know what to do. Please give me any ideas or settings I should check.

HOTMINUTEContributor I

HOW DO YOU TURN OFF EMAILS ON EMAIL SIGN UP

HI ALL,Need help! Just made a sign up form for our prelaunch. It is sending out an email from Hotminute - but with my personal email. Asking if the subscriber wants to “confirm your subscription” with a button “ Yes i want to subscribe”. I don’t want any emails for now, CAN WE TURN IT OFF ( i have a shopify acc linked) WHERE do i find where to turn it off?If I can’t turn it off, how do I change the emails to look better and the email address. IT SHOULD not be my personal email.

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