Welcome to the Klaviyo Community!

Feature Request: Content Area Class Creation

Whatsapp marketing

Hello, I started WhatsApp marketing for the first time today. I prepared my first campaign and sent it to myself for testing, but I didn't receive a message. When I click on the campaign, it says "delivered." I have no idea why it wasn't delivered. C

marksgnContributor I

Similar to reusing Universal Content, I would love to see a function in the email editor to give specific css styling to class names and have a section to add a said class name like tagging a content block. It would be easier to making edits to multi

291

iamhuynqContributor I

Signup popup views dropped ~80% suddenly — submit rate still normal

Hi community,We're experiencing a sudden and significant drop in our Klaviyo signup popup views (~80% decrease) and hoping to get some insights.Symptoms:- Popup views dropped ~80% over the last 60 days- Submit rate remains high — meaning the popup st

511

Product Updates & Announcements

GabbyEspositoCommunity Manager

Klaviyo is now in Claude: how to connect your data and what you can build with it

Hey Community!Most of us have been in this situation: you know your Klaviyo data holds the answer, but getting from data to something you can actually act on like a report, a campaign brief, or a prioritized fix-it list still takes more manual work t

1062

I can't access to my old account, because I don't have access to my old email

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Zaria atelierContributor I

Service

I've submitted multiple support requests but received no response. I need help deactivating a Shopify integration on an old account I can't access. Please help!

101

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rickyaldeaContributor I

[Magento][Integration] - Events not syncing

This started to happen a month ago. All related Magento Integration events (Started Checkout, Order Place, Fulfilled Order, etc) seems to not execute its 30m sync but when I manually re-sync historical data, the events are populated. After resync, it

454

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Simon.Karim_Contributor I

RSS Data Feed not rendering in Campaign – Web Feed option missing from Campaign Settings

Hi everyone,I’m struggling with an RSS integration from Substack and could use some expert eyes. I have successfully set up my Data Feed under Settings > Data Feeds, and the preview there shows the correct XML/JSON data from my Substack URL.Howeve

251

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MarcDProblem Solver I

Back in stock custom fields

We got the back in stock flow working in our Shopware 6 shop.But we run into an issue where we want to know the language/store/storefront on which the customer subscribed to the back in stock list. This so we can communicate in their language.Just go

Evo GymsContributor I

How to enable "View in Browser" and share email as a web page?

Where is the setting to enable the “View in Browser” feature?I would like to use a link to share with certain individuals through a messaging app like WhatsApp.

RachelF2025 Champion

How to personalize Klaviyo Customer Hub for different segments

Learn how Happy Wax curates on-site experiences that drive loyalty, retention, and repeat purchases through Klaviyo Customer Hub.Why onsite personalization matters for retention and customer loyalty How to personalize Klaviyo Customer Hub for VIP cus

FatihContributor I

Hello, I started WhatsApp marketing for the first time today. I prepared my first campaign and sent it to myself for testing, but I didn't receive a message. When I click on the campaign, it says "delivered." I have no idea why it wasn't delivered. C

marksgnContributor I

Feature Request: Content Area Class Creation

Similar to reusing Universal Content, I would love to see a function in the email editor to give specific css styling to class names and have a section to add a said class name like tagging a content block. It would be easier to making edits to multi

291

iamhuynqContributor I

Signup popup views dropped ~80% suddenly — submit rate still normal

Hi community,We're experiencing a sudden and significant drop in our Klaviyo signup popup views (~80% decrease) and hoping to get some insights.Symptoms:- Popup views dropped ~80% over the last 60 days- Submit rate remains high — meaning the popup st

511

I can't access to my old account, because I don't have access to my old email

Z

Zaria atelierContributor I

Service

I've submitted multiple support requests but received no response. I need help deactivating a Shopify integration on an old account I can't access. Please help!

101

R

rickyaldeaContributor I

[Magento][Integration] - Events not syncing

This started to happen a month ago. All related Magento Integration events (Started Checkout, Order Place, Fulfilled Order, etc) seems to not execute its 30m sync but when I manually re-sync historical data, the events are populated. After resync, it

454

S

Simon.Karim_Contributor I

RSS Data Feed not rendering in Campaign – Web Feed option missing from Campaign Settings

Hi everyone,I’m struggling with an RSS integration from Substack and could use some expert eyes. I have successfully set up my Data Feed under Settings > Data Feeds, and the preview there shows the correct XML/JSON data from my Substack URL.Howeve

251

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nikolay_pContributor I

OAuth tokens issued by /oauth/token immediately rejected by /api/templates/ with 401 authentication_failed

Our public OAuth app (client_id: 7eb2e247-bd24-4ed4-a44d-0e178afdd474, revision 2025-01-15):Step 1: We call POST https://a.klaviyo.com/oauth/token with grant_type=refresh_token. HTTP 200, response includes a fresh access_token (JWT, 536 chars, starts

basehvContributor II

Abandoned cart rebuild link results in empty cart (WooCommerce + Klaviyo)

We're using the Klaviyo WooCommerce plugin and have set up an abandoned checkout flow. Our cart rebuild URL is built as follows:{{ organization.url|trim_slash }}/winkelmand?wck_rebuild_cart={{ event.extra.CartRebuildKey }}Note: we use /winkelmand ins

674

3 days ago

valkovdigitalContributor I

A/B Test: Does using fameviso to buy followers and likes actually improve Klaviyo form conversions?

We are having a massive debate at the agency right now over the empty profile conversion killer. Normally when cold paid traffic hits a brand new ecommerce site and spots a blank IG profile, people instantly assume the brand is a scam and completely

660

5 days ago

MissionSquadContributor II