Klaviyo Community Forum | Klaviyo Community

Eric YoonContributor I

Test send shows "success" but email never arrives (not inbox, not spam) — Free plan, account has never sent a real campaign

Hi all,I'm on a Free plan account that hasn't sent a real campaign yet (still building out an email template). Whenever I use the template's Preview & test send feature, the UI shows "Your test message sent successfully" and the underlying reques

71

Email, SMS, WhatsApp, or RCS: where does a message belong?

AlontuContributor I

Strategic advice

My framework for building a smarter messaging calendar across email, SMS, RCS, and WhatsApp TL;DREmail carries anything that needs depth or story for us, and the real job there is segmentation and content, not more sending. SMS is for speed, like aba

320

7 hours ago

Baseline RetentionContributor I

How do you approach win back timing?

I’ve been working on a win back flow recently and built it around time since last purchase rather than sending the same message repeatedly.The first email goes out at 75 days and focuses on new arrivals and brand updates.At 90 days the messaging shif

151

7 hours ago

J

JQBContributor I

Deliverability Certificate

Help! I completed the Deliverability Certificate and passed the exam several hours ago, however, until now, I haven’t received my certificate.

221

7 hours ago

G

GodFirst2017Contributor I

HELP! Spam profiles being added to account

There have been about 900 fake profiles added to my account. They are starting a checkout on a product that isn’t available for purchase. There is no information on most of the profiles other than the email and it shows that they started a checkout

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V

11 hours ago

michael_lifecycleProblem Solver I

When is a customer actually worth a win-back offer?

One distinction I'm exploring is the difference between being overdue and being worth a win-back investment.For a repeat-purchase product, I would check:1. Expected product-level reorder timing2. Previous order frequency3. Customer value and contribu

50

12 hours ago

michael_lifecycleProblem Solver I

I'm looking for 3 Shopify/Klaviyo operators for a real-data blind test

I'm looking for 3 Shopify/Klaviyo operators for a real-data blind test.The question is very specific:Once customers are already past the expected reorder window, which ones are actually worth prioritizing for a win-back?I'm NOT looking for hypothetic

40

14 hours ago

michael_lifecycleProblem Solver I

How do you prioritize win-back customers once they are already overdue?

I’m pressure-testing a retention assumption with real Shopify/Klaviyo operators.Suppose a product normally has a ~45-day reorder cycle.You now have four customers who are all past or near that window.Do you treat them similarly, or do you prioritize

30

15 hours ago

chanel.phelpsKlaviyo Employee

Live training recordings

Recap discussion: [Strategy session] Act on your Klaviyo data with Shopify Sidekick

This post contains resources related to our live training [Strategy Session] Act on your Klaviyo data with Shopify Sidekick. You can watch the recording of the last session below: Want to learn more? Check these resources:Help Center articlesHow to u

110

Help with Bot Attack & billing

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o.meisterContributor I

Service

I got hit with a bot attack on my Shopify checkout and now I'm stuck with a billing mess. My active profile count spiked hard mid-cycle because of it, and even though I've already suppressed (and then deleted) the fake profiles, my bill is apparently

191

Eric YoonContributor I

Test send shows "success" but email never arrives (not inbox, not spam) — Free plan, account has never sent a real campaign

Hi all,I'm on a Free plan account that hasn't sent a real campaign yet (still building out an email template). Whenever I use the template's Preview & test send feature, the UI shows "Your test message sent successfully" and the underlying reques

71

michael_lifecycleProblem Solver I

When is a customer actually worth a win-back offer?

One distinction I'm exploring is the difference between being overdue and being worth a win-back investment.For a repeat-purchase product, I would check:1. Expected product-level reorder timing2. Previous order frequency3. Customer value and contribu

50

12 hours ago

michael_lifecycleProblem Solver I

I'm looking for 3 Shopify/Klaviyo operators for a real-data blind test

I'm looking for 3 Shopify/Klaviyo operators for a real-data blind test.The question is very specific:Once customers are already past the expected reorder window, which ones are actually worth prioritizing for a win-back?I'm NOT looking for hypothetic

40

14 hours ago

michael_lifecycleProblem Solver I

How do you prioritize win-back customers once they are already overdue?

I’m pressure-testing a retention assumption with real Shopify/Klaviyo operators.Suppose a product normally has a ~45-day reorder cycle.You now have four customers who are all past or near that window.Do you treat them similarly, or do you prioritize

30

15 hours ago

emilywilsonContributor I

Email Editor > Image Selection Window

Finally the lists and segments view takes up the whole page instead of 10 per page without the option to view more. PLEASE implement this for the image selector in the email editor. It’s a nightmare browsing/searching for images, at the bare minimum

80

MahimaKukrejaContributor I

Unable to reach support

Hi, I’m trying to find a plan that works but can’t reach human support. When i tried paying for the basic one just to be able to talk to a human, the payment failed.Again, i want to be become a paying customer but doing that seems like a herculean ta

201

235/423 Shopify products showing “Not Published” in Klaviyo despite being live

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ProGymEssentialsContributor I

Service

Hi,We’ve identified what appears to be a Shopify catalogue sync issue in our Klaviyo account.235 of our 423 catalogue products (56%) are showing as “Not Published” in Klaviyo, despite the affected products being ACTIVE, published to the Online Store

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michael_lifecycleProblem Solver I

Klaviyo merchants: how do you decide the actual reorder window for win-back?

Question for merchants or in-house retention teams using Klaviyo with real store data:Klaviyo can already do a lot of the segmentation work for one-time buyers.What I'm trying to understand is the decision that comes before the segment:How do you dec

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B

BenProblem Solver II