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sadoniganContributor I

How to Stop Receiving Automatic Replies from Platforms Like Stripe, ShipBob, Amazon After Sending Campaigns

Hi Klaviyo Community,When we send out email campaigns, we consistently receive automatic reply emails from addresses tied to platforms like Stripe (no-reply@stripe.com), ShipBob (hello@shipbob.com), Amazon (various do-not-reply addresses), Walmart, and eBay.To manage this, I’ve already taken the following steps: Suppressed individual profiles as they come in. Created a segment to detect specific texts in email addresses (like "amazon.com" and "stripe.com") and automatically suppress them. Despite this, we are still receiving these automatic replies after each campaign.Can anyone explain why this is happening?Is there a better way to prevent these types of email addresses from being added to our Klaviyo account or stop them from replying automatically?Thank you so much for any insights!

MufadziContributor I

Live training recordings

Issue with my first welcome email

I have single opt-in on my klaviyo flow but it isn’t working as hoped. When people subscribe, I see it in my lists but their experience isn’t as simple. They get a message saying “Thank you for subscribing” but it also says “ Check you email for a confirmation message” which never comes through anyway.

pratik-choudhariContributor I

Developer Group

Flow Reporting API and UI discrepancy

I am trying to use reporting API to get the same values as the dashboard.I am getting 100% match for campaigns but not for flows.API: https://a.klaviyo.com/api/flow-values-reports{"data": {"type": "flow-values-report","attributes": {"timeframe": {"start": "2025-03-01T00:00:00-04:00","end": "2025-03-31T23:59:59-04:00"},"statistics": ["conversion_value"],"conversion_metric_id": "VYi3ed",}}} I have tried lots of trial and error, it never matched 100%

obviyoProblem Solver I

Developer Group

Why is the flow updated time that comes back from api different from ux

When I do a flow api query against a site I notice that the updated time differs from what I see in the flows dashboard. How can I ensure that the updated time I show matches what is shown in the flows dashboard. Am I using the wrong field or something else there?

David_LContributor I

Developer Group

Embedded forms on Wordpress - still a major issue!!!

I have just tried to embed a form on my Wordpress / Woocommerce site - nothing weird about that, after all Klaviyo keeps telling me to build my list.So, why does the embed code not work? Not just for me, but scrolling through countless posts in this forum, it seems that this has been an issue for years. And yet still there is no fix, and no one from Klaviyo ever seems to respond with a definitive answer. I pay over £1000 a year for Klaviyo, yet it fails the simplest of tasks. With no help from the Klaviyo support team.Anyone got any suggestions on how to get a form to apear on a landing page, or a recommendation for replacing Klaviyo?

audreybmarketingContributor I

Conditional Split in Thank You Flow

I am setting up a conditional split in my Thank You Email flow, where first time purchasers receive a different email than those who have ever purchased before (Has placed orders = 1 over all time). However, upon testing, the first time purchaser email was sent erroneously to my account which has purchased many times. What could the issue be?

Ashley I.2025 Champion

Out-Of-The-Box Email Campaign Strategies

Hello Community!I’d love to hear from you: what’s the most out-of-the-box email marketing strategy you’ve used or come across that actually delivered results? Not just your standard promo or subject line test, but something a little unexpected: creative timing, unusual content, bold personalization, a unique format. Anything that made you think, “This might just be crazy enough to work.”Feel free to share examples, ideas, or even experiments that surprised you.Let’s get the inspiration flowing! 🔥👇

zacfromson2025 Champion

Strategic advice

How to use Klaviyo analytics to identify and fix funnel breaks in your email marketing strategy

When it comes to building high-converting marketing strategies, everything hinges on one thing: the customer journey. Whether it's a well-timed welcome series or a compelling abandoned cart email, every touchpoint plays a role in leading a prospect to purchase.Yet, no matter how perfectly you think your funnel is built, there's always one universal truth: funnels leak.Funnel breaks are drop-offs or friction points that cause potential customers to disengage before converting. They show up as unopened emails, ignored CTAs, or bounced sessions, silently dragging down your ROI. They're often easy to miss but can cost you thousands in lost revenue.As someone who obsesses over performance metrics and optimization, I use Klaviyo analytics to uncover these breaks and course-correct fast. Whether you’re managing one ecommerce store or a portfolio of brands, Klaviyo gives you the tools to make data-driven decisions that directly improve results.Here, I’ll walk you through how I identify and fix

theianjohnsonContributor I

Preview email not being received

I’m not receiving the preview email. It appears to send, but I never receive anything in my gmail account -Yes I’m on the free plan No it’s not in spam or promotions I’ve only sent maybe four preview emails this month I successfully sent out an email campaign to ~100 people a few days ago that delivered successfully so I’m pretty sure the account is setup correctlyFYI forcing me to post here and not offering actual support email or chat is super frustrating, if I can’t get help with your product I can’t imagine why I’d pay to upgrade

DipeshContributor II

How can i create a segment of invalid emails?

Hi, I sent a campaign yesterday, and when i went to check the analytics there were a lot of profiles skipped because of invalid emails. My question is how can i create a segment of invalid emails so that i can exclude them for my future campaigns.

sadoniganContributor I

How to Stop Receiving Automatic Replies from Platforms Like Stripe, ShipBob, Amazon After Sending Campaigns

Hi Klaviyo Community,When we send out email campaigns, we consistently receive automatic reply emails from addresses tied to platforms like Stripe (no-reply@stripe.com), ShipBob (hello@shipbob.com), Amazon (various do-not-reply addresses), Walmart, and eBay.To manage this, I’ve already taken the following steps: Suppressed individual profiles as they come in. Created a segment to detect specific texts in email addresses (like "amazon.com" and "stripe.com") and automatically suppress them. Despite this, we are still receiving these automatic replies after each campaign.Can anyone explain why this is happening?Is there a better way to prevent these types of email addresses from being added to our Klaviyo account or stop them from replying automatically?Thank you so much for any insights!

MufadziContributor I

Live training recordings

Issue with my first welcome email

I have single opt-in on my klaviyo flow but it isn’t working as hoped. When people subscribe, I see it in my lists but their experience isn’t as simple. They get a message saying “Thank you for subscribing” but it also says “ Check you email for a confirmation message” which never comes through anyway.

pratik-choudhariContributor I

Developer Group

Flow Reporting API and UI discrepancy

I am trying to use reporting API to get the same values as the dashboard.I am getting 100% match for campaigns but not for flows.API: https://a.klaviyo.com/api/flow-values-reports{"data": {"type": "flow-values-report","attributes": {"timeframe": {"start": "2025-03-01T00:00:00-04:00","end": "2025-03-31T23:59:59-04:00"},"statistics": ["conversion_value"],"conversion_metric_id": "VYi3ed",}}} I have tried lots of trial and error, it never matched 100%

obviyoProblem Solver I

Developer Group

Why is the flow updated time that comes back from api different from ux

When I do a flow api query against a site I notice that the updated time differs from what I see in the flows dashboard. How can I ensure that the updated time I show matches what is shown in the flows dashboard. Am I using the wrong field or something else there?

David_LContributor I

Developer Group

Embedded forms on Wordpress - still a major issue!!!

I have just tried to embed a form on my Wordpress / Woocommerce site - nothing weird about that, after all Klaviyo keeps telling me to build my list.So, why does the embed code not work? Not just for me, but scrolling through countless posts in this forum, it seems that this has been an issue for years. And yet still there is no fix, and no one from Klaviyo ever seems to respond with a definitive answer. I pay over £1000 a year for Klaviyo, yet it fails the simplest of tasks. With no help from the Klaviyo support team.Anyone got any suggestions on how to get a form to apear on a landing page, or a recommendation for replacing Klaviyo?

audreybmarketingContributor I

Conditional Split in Thank You Flow

I am setting up a conditional split in my Thank You Email flow, where first time purchasers receive a different email than those who have ever purchased before (Has placed orders = 1 over all time). However, upon testing, the first time purchaser email was sent erroneously to my account which has purchased many times. What could the issue be?

BLKDGContributor I

How can I dynamically link to a customer's recent orders (Shopify)?

I’d like to add a dynamic link to an image that goes to a customer’s recent purchase history in Shopify so they can review recent items. I tried using the {{ event.review_link }} tag but it did absolutely nothing (I suspect because the flow trigger is Placed Order). Is it possible to do this? If so, what are the necessary parameters? I don’t need instructions on setting up the flow, just generating the URL for the image.I’ve already reviewed the Message Personalization Reference article, but adding the examples as shown did not result in a clickable link in the image. I also attempted to use the dynamic variable {{ organization.url }}products/{{ item.product.handle }} but it did not work.

B BActive Contributor III

Strategic advice

Tiktok shop users being added to newsletter

Hi, Has anyone ever had anything like this:Profiles for tiktok shop customers have always been added to our Klaviyo profiles because of the sync with shopify, but they were added only as profiles, not to any list. Just this week, tiktok profiles are now being added to the newsletter list. It makes no sense as there is no way for them to sign up when going through tiktok shop. This is very not good as the emails bounce and affect our deliverability. Does anyone have any insights as to why this is happening and what I can do about it? Thanks,BB

WillowContributor III

Strategic advice

Conditional Split issue

I have set up conditional split on Post Purchase Email Flow.The condition is ‘when someone has ordered product’ where ‘tags’ contain’ Vintage Tops’ at least once in the last 10 days.11 people bought the vintage tops - all products in shopify had the correct tag. 3 people were sent correctly down the yes path and 8 people were sent incorrectly down the no path. All had the exact same tag.What do i need to do to make the conditional split work consistently?Thanks,Willow

JaydenContributor I

Live training recordings

Hi Klaviyo Community,I have a question about canceling scheduled events. My app integrates with Klaviyo and works like this: When a customer leaves a product review on our store, my app immediately sends a trigger to Klaviyo to start an email campaign sequence. In this campaign, I've set up a delayed email that sends 3 days after the review is submitted. My issue: If a customer deletes their review on day 2 (before the email is sent), is there a way to cancel the previously triggered email event in Klaviyo? I'd like to prevent emails from being sent when the original review has been removed. Is there a method to cancel or withdraw a triggered event that's already in Klaviyo's queue?Thanks for your help!

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