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heysandesh9Contributor I

Is it a good idea to change SMS disclosure text?

Hi , CEO of the brand I work for wants to change the SMS consent disclosure text shown on the sign up forms.Klaviyo's SMS disclosure:By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Warriors of the Divine at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.What the client wants to use:By submitting, you consent to receive marketing text messages at the provided number. Msg & data rates may apply. Unsubscribe anytime by replying STOP.Can someone please tell me is this good idea? Does this break any rules?

Campaigns and Flows

Automations outperforming campaigns

I recently took over an account and I am seeing something I have never seen before. In terms of email-attributed revenue, automations (flows) are outperforming campaigns. The breakdown is 60/40 in favour of automations. This is obviously not best practice and am wondering if anyone else has encountered something similar and successfully made some changes that moved this percentage in favour of campaigns. Anyone advice or feedback would be greatly welcomed.

EmilContributor I

Campaigns and Flows

Mail with comment option

Hi!My idea is to let customers vote on different topics in my brand by email with the hope to create greater engagement. My question is whether it is possible to attach a sort of comment box in the mail where this can be done. I have already understood that this can be a little bit difficult but is thankful for ideas or other helpful inputs.Sincerely,E.

valgeislerContributor I

Lists, Segments, and Profiles

Strange profile changes happening - but why?

Need some detective work assistance here:For some reason, at some point through a customer engagement, the customer profile on Klaviyo changes their First Name to "Whole" and Last Name to "Nutrition Infant Formula". (Our product descriptor is “Whole Nutrition Infant Formula”). We do not know when this change is happening and have spent a lot of time looking at events from the website and have not been able to identify a clear culprit. Every other system has the correct profile info: Segment, Amplitude, Shopify, Recharge, etc. It is only Klaviyo that has the wrong information. Is there a way to look at a log of changes to a profile? If we could see when a profile changed we could easily track it to an event. Alternatively, it is unclear which events update the profile vs just adding properties - maybe that could help?

tracingrobotsProblem Solver I

Developer Group

_learnq function

Hi, we are having issues with learnq not showing up in certain product pages when those pages are visited. In certain product pages, I see learnq in developer mode within chrome, but in others, it’s missing so we’re not getting viewed product nor add to cart metrics for those items that are missing learnq.We are hosted with bigcommerce and they use product.html for snippets which covers all product pages.Any suggestions on how to fix this issue?Thanks so much!!! :)Jay

dgibbsActive Contributor II

Analytics and Deliverability

Is there a way to create custom views?

I would like to create some views/exports where I can select the specific profile fields that are being displayed while segmenting the group based on either behaviors or profile attributes of the audience. The current List & Segments does not seem to be editable or exportable. I’m also having issues with the Custom Reports tab in getting the fields I want to have a quick stats view on. Is anyone else using Klaviyo for reporting and is there other ways of doing this beyond the functions listed above? Thanks

DeveloperXContributor I

Campaigns and Flows

Custom Catalog Feeds Categories

In a Custom Catalog Feed, when there are 2 categories or more with the same name under a category tree, only one should be displayed or all of them?

dcrobertshawContributor I

Campaigns and Flows

Can I remove profiles from a list during a flow?

Hi,We are giving our users some reward points 3 weeks after their first purchase to encourage a repeat purchase. When we deposit the points we add the profile to a specific list in Klaviyo so we know who has been recently given points. We use Loyalty Lion and I want to use the ‘Reward available’ trigger to send our own emails notifying customers they have enough points for a reward. I want to build a filter into this flow that sends people who have just been given the rewards a different email to people who have earned the rewards organically. So I want to use a conditional split to send people who are on the list we created a different email to people who are not on the list. But for this to work we need to remove them them from the list once they have that email so next time they enter the flow organically they get the normal rewards available email. I hope that makes sense!

Abrar22Contributor I

Lists, Segments, and Profiles

query regarding create list api

Hii guys I have created list using the create list api successfully but the list gets created with double opting enabled by default but I want the list created via api to have single optin enabled so that profiles gets subscribed without the need of confirmation anything would by really appreciated

HannahBudContributor I

Analytics and Deliverability

Insights on about WHERE customers are clicking on an email?

How can we get a top-line a report showing WHERE customers are clicking on email campaigns?Goal is to understand the most valuable links across our templated blocks (eg menu banner, footer, 3 x stack CTA etc) alongside understanding if varied content options are gaining clicks (eg is a CTA linking to a blog more likely to get clicks than a CTA to product?) Eg are they clicking on the menu banner 'SHOP NOW' link or another link, or the first header block, or even a specific link in the footer? I am used to creating this through UTM tagging the blocks individually and tracking through GA, but surely there is a system within the Klaviyo tagging that tracks this?

Campaigns and Flows

Automations outperforming campaigns

I recently took over an account and I am seeing something I have never seen before. In terms of email-attributed revenue, automations (flows) are outperforming campaigns. The breakdown is 60/40 in favour of automations. This is obviously not best practice and am wondering if anyone else has encountered something similar and successfully made some changes that moved this percentage in favour of campaigns. Anyone advice or feedback would be greatly welcomed.

EmilContributor I

Campaigns and Flows

Mail with comment option

Hi!My idea is to let customers vote on different topics in my brand by email with the hope to create greater engagement. My question is whether it is possible to attach a sort of comment box in the mail where this can be done. I have already understood that this can be a little bit difficult but is thankful for ideas or other helpful inputs.Sincerely,E.

valgeislerContributor I

Lists, Segments, and Profiles

Strange profile changes happening - but why?

Need some detective work assistance here:For some reason, at some point through a customer engagement, the customer profile on Klaviyo changes their First Name to "Whole" and Last Name to "Nutrition Infant Formula". (Our product descriptor is “Whole Nutrition Infant Formula”). We do not know when this change is happening and have spent a lot of time looking at events from the website and have not been able to identify a clear culprit. Every other system has the correct profile info: Segment, Amplitude, Shopify, Recharge, etc. It is only Klaviyo that has the wrong information. Is there a way to look at a log of changes to a profile? If we could see when a profile changed we could easily track it to an event. Alternatively, it is unclear which events update the profile vs just adding properties - maybe that could help?

tracingrobotsProblem Solver I

Developer Group

_learnq function

Hi, we are having issues with learnq not showing up in certain product pages when those pages are visited. In certain product pages, I see learnq in developer mode within chrome, but in others, it’s missing so we’re not getting viewed product nor add to cart metrics for those items that are missing learnq.We are hosted with bigcommerce and they use product.html for snippets which covers all product pages.Any suggestions on how to fix this issue?Thanks so much!!! :)Jay

dgibbsActive Contributor II

Analytics and Deliverability

Is there a way to create custom views?

I would like to create some views/exports where I can select the specific profile fields that are being displayed while segmenting the group based on either behaviors or profile attributes of the audience. The current List & Segments does not seem to be editable or exportable. I’m also having issues with the Custom Reports tab in getting the fields I want to have a quick stats view on. Is anyone else using Klaviyo for reporting and is there other ways of doing this beyond the functions listed above? Thanks

DeveloperXContributor I

Campaigns and Flows

Custom Catalog Feeds Categories

In a Custom Catalog Feed, when there are 2 categories or more with the same name under a category tree, only one should be displayed or all of them?

Abrar22Contributor I

Lists, Segments, and Profiles

query regarding create list api

Hii guys I have created list using the create list api successfully but the list gets created with double opting enabled by default but I want the list created via api to have single optin enabled so that profiles gets subscribed without the need of confirmation anything would by really appreciated

HannahBudContributor I

Analytics and Deliverability

Insights on about WHERE customers are clicking on an email?

How can we get a top-line a report showing WHERE customers are clicking on email campaigns?Goal is to understand the most valuable links across our templated blocks (eg menu banner, footer, 3 x stack CTA etc) alongside understanding if varied content options are gaining clicks (eg is a CTA linking to a blog more likely to get clicks than a CTA to product?) Eg are they clicking on the menu banner 'SHOP NOW' link or another link, or the first header block, or even a specific link in the footer? I am used to creating this through UTM tagging the blocks individually and tracking through GA, but surely there is a system within the Klaviyo tagging that tracks this?

jballo919Contributor I

Developer Group

Why is sending only the $id when creating an Event not documented?

Hello! I’m working on a Klaviyo integration for a client, and I was testing the Events API to try out some structure for the structure (which Klaviyo recommends against) of sending some events anonymously, prior to having an $email for the user. https://developers.klaviyo.com/en/reference/create_event The API says that the Profile must contain an identifier of $email or $phone_number: I tested out just sending the external ID in the `$id` field in the profile part of the request, and found that the API does accept that as an identifier as well, and creates a profile that doesn’t have an email (which is the feature that I was looking for). Is this a known feature of this endpoint? Can this be added to the documentation?

PAC1996Contributor I

Campaigns and Flows

How to Get Existing Subscribers into a New Flow?

Hi everyone,I recently started a new flow that's tied to a list that already had subscribers. It seems that only the new subscribers who join the list are going through the flow. I need a way to ensure that all subscribers on the list, including those who were already there, receive these flow emails.Here's what I've considered so far:Creating a Segment: One possibility is to create a segment of subscribers who were on the list before the flow started. I could then manually send them the same flow of emails via a campaign. However, I'd prefer to keep things automated if at all possible.Reimporting the List: I'm also thinking about exporting the list of people who joined before the flow started and then reimporting them to the list. This might let them go through the flow again, but I'm not even sure if this can be done. I also have concerns that this could interfere with my metrics. Usually, flow emails perform better than campaign emails since they're trigger-based. If the flow statis

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