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Flows page is stuck on loading screen

I’ve tried:Restarting my laptop Clearing cache Checking for updates on Google Chrome Incognito mode Logging in/out of our Klaviyo accountAll did not work. I previously had a content creator permission and has been updated to marketing agent. My clien

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2 hours ago

GabbyEspositoCommunity Manager

Strategic advice

What’s one thing you’ve handed off to AI that you’d never want to go back to doing manually?

Has anyone else seen the OpenAI commercial with the generation of farmers? I saw it for the first time recently and actually thought it was pretty good at showing how a career that has lasted centuries can live on with the help of AI. Also a career t

InvertedIntrovert456Contributor I

Why is my Klaviyo abandoned checkout sending me to shop app instead of my Shopify checkout or cart?

Hi, I have sent myself a test Abandoned Cart message and when I click on Return to Cart, it takes me to the Shop app instead of my Shopify store’s cart or checkout screen. I am using the {{ event.extra.checkout_url}} code. I don’t want it to take

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11 hours ago

Email PulseActive Contributor II

How do I work with templates that have universal content blocks for system draggable templates in latest api: 4-15-2026

Hi,I’m excited to try out the new functionality to create/update system draggable templates but I’m running into a few issues. It seems like whenever I try to do anything with a template that has a universal content block in it I get errors such as f

hiennguyen.consultinghnlContributor I

500 Internal Server Error when activating draft object schema via Update Object Schema API

We already have an active schema for the object type and are trying to create and activate a new schema version.Steps:Existing active schema is in use Created a new draft schema (POST /api/object-schemas) Configured properties and source mapping succ

Home in StyleContributor I

Link to pop form

Hi to all, I need to make a link to open the pop up form. This will be terms and conditions of my offer in store. I saw the details for the button but I need just to link to the pop up and not click a button. Any help will be much appreciated.

ethfergusonContributor I

Cannot add sections to Hybrid Emails

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not

samanthacContributor I

Issue with future date formatting

Hey all,I’m having an issue with date formatting for future dates. Our business is Australian, so we’re after the DD-MM-YYYY format.A bit of background: We have a birthday flow that includes a special offer, valid for 30 days. At the bottom of the em

CBCHUSERContributor I

Klaviyo MCP needs "edit template" ability sooo bad

I’ve been using the MCP server with Claude and it's been a big help. One thing that's been tripping me up though is that there's no way to update existing email templates. You can get them and create new ones, but there's no PATCH / update tool in th

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Product Updates & Announcements

GabbyEspositoCommunity Manager

The Canva to Klaviyo workflow just got a lot less annoying

Your Canva emails can now live in Klaviyo with the new and improved integration.If you've ever built an email in Canva and then spent 20 minutes trying to recreate it in your sending platform, you know the frustration. Export, import, something break

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kia-cruzContributor I

Flows page is stuck on loading screen

I’ve tried:Restarting my laptop Clearing cache Checking for updates on Google Chrome Incognito mode Logging in/out of our Klaviyo accountAll did not work. I previously had a content creator permission and has been updated to marketing agent. My clien

InvertedIntrovert456Contributor I

Why is my Klaviyo abandoned checkout sending me to shop app instead of my Shopify checkout or cart?

Hi, I have sent myself a test Abandoned Cart message and when I click on Return to Cart, it takes me to the Shop app instead of my Shopify store’s cart or checkout screen. I am using the {{ event.extra.checkout_url}} code. I don’t want it to take

151

11 hours ago

Email PulseActive Contributor II

How do I work with templates that have universal content blocks for system draggable templates in latest api: 4-15-2026

Hi,I’m excited to try out the new functionality to create/update system draggable templates but I’m running into a few issues. It seems like whenever I try to do anything with a template that has a universal content block in it I get errors such as f

hiennguyen.consultinghnlContributor I

500 Internal Server Error when activating draft object schema via Update Object Schema API

We already have an active schema for the object type and are trying to create and activate a new schema version.Steps:Existing active schema is in use Created a new draft schema (POST /api/object-schemas) Configured properties and source mapping succ

CraigRRContributor II

"Social Auto-Replies" is Working for DMs But Not for Comments

This feature is in “beta” and Klaviyo admits there may be bugs...but this would be a pretty big bug. I set up the “social auto-replies" Instagram integration and set the trigger word to be "launch" (with and without quotes). The automation trigger

MissyContributor I

Klaviyo deleted everything I've created!

I got an email from them about “Marketing Agent”. I clicked to learn more. It opened a flow like I was creating a new account and at the same time DELETED LITERALLY EVERYTHING I’VE DONE! It set me back to a free account, all of my contacts and flows

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3lgohariContributor I

API Feature Request - Millisecond Timestamp Precision for Event Attribution

Hi Klaviyo Team, We're building analytics that replicate Klaviyo's attribution model. We've identified cases where multiple email interactions (opens/clicks) occur within the same second for different flows. Current Issue:- API returns timestamps wit

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B BActive Contributor IV

Replenishment Flow NOT based on last order

Hello, I am building a product specific replenishment flow. I’m using the Placed Order trigger, with a flow filter of the specific item. Within Klaviyo’s pre-built email in the flow, the dynamic table pulls the data from the most recent order. I want

Guru JoshContributor I

Klaviyo overwrite site styles

Hi recently we found that Klaviyo have a variable --swiper-pagination-bottom which is overwritting our default slider settings/styles. Can you please use your own namespace instead of using Swiper slider variable directly? Thank you.

Lee KocherContributor I