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Real Stories, Real Success with Lighthouse Keeper's Pantry

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GitanoKitNew Member

Assistance Needed to Restrict Sign-Up Discount Codes to One Per Email

Hello.I hope you're all doing well. I’m currently using Klaviyo for sign-up discounts on my Shopify store. However, I’ve encountered an issue where customers can enter the same email address multiple times and still receive additional discount codes.I would like to configure the sign-up discount feature so that only one discount code is issued per email address, even if the customer attempts to sign up again with the same email. Here are the key points I need assistance with:How can I ensure that Klaviyo prevents duplicate emails from being used for sign-up discounts? Is there a way to block additional discount codes from being sent if the same email address is re-entered? Are there specific settings I should review in both Klaviyo and Shopify to achieve this?I’ve already set up usage limits in Shopify for the discount codes, but the issue persists on Klaviyo's side. Any guidance or recommendations on how to implement this properly would be greatly appreciated! Thank you for your time

CDBK2022Contributor I

Developer Group

How to resolve this notification

I received the following notification when updating an email template… [ACTION Required] Your account is calling a soon to be retired revision You are calling at least one API revision that will be retired in less than 6 months.What does this mean?Key account features like profile creation, flow and segment enrollment, consent management, and more are at risk of disruption if you fail to update your revisions to a supported version. In many cases, this is a one line code change, but could require more work in the case of breaking changes between revisions.To understand the scope of work needed to update your revisions, please go to your account’s Developer Dashboard and review the API Revisions tool for more information.The following accounts require revision updates:Retiring in less than 6 months:Creative Designs By Kari (UifCTC) 9/4/2024 ...when I use the Developer Dashboard link , in the API Revisions area, it shows 0 for each and Stable Revisions shows as good. I just need, in pla

DaweeNew Member

Campaigns and Flows

Abandoned checkout flow not showing items

Hello, I would like to ask for help with the fact that the abandoned checkout series is set up and when I set it up it showed the abandoned products, but now it doesn't show it at all, klaviyo and shopify are well connected, it tracks the data, I can also see that there are abandoned checkouts, but the product does not appear in the email, can you please help me with this? Dynamic variable or dynamic URL:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Link address:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Text:{{ item.product.title }}EditPreview Thank you in advance for your help.

CicelyContributor I

Integrations and Reviews

Is the WooCommerce Review Code slowing site speed?

I have noticed slower site speed since installing the Review Code on our WooCommerce platform. I know this is a newer feature to the Klaviyo Platform, and was wondering if anyone else was experiencing this.

mdr24New Member

Analytics and Deliverability

Reporting from multiple accounts connected to one portfolio account

Hey, I'm looking for a way or tool to report 9 klaviyo accounts connected to one portfolio account. Unfortunately, the custom reports available in Klaviyo are not sufficient because they do not show the sum of statistics, you have to generate a separate report for the campaign and a separate one for flow and most importantly you can't generate such a report for all our accounts, you have to log in from account to account and generate such a report again. Is there any way to generate a report that will contain information about campaign statistics, flows and the number of subs divided into 9 different klaviyo accounts?

cassy.leeKlaviyo Alum

Getting Started with Community

Welcome and Nice to Meet You!

Hi Community friends!Welcome to the beta of our Klaviyo Community Forum. We can't wait to learn more about you and your business. To kick things off, let’s share some proper introductions. What's your name? What are you most passionate about? Where do you work and what is your role? What’s one thing you love most about your company?We’re stoked to have you here with us, and we’re looking forward to building an incredible community with you.

msteinb23Contributor I

Accounts and Settings

Unpublished, untracked inventory products

My company sells handmade art and furniture. The majority of our pieces are made-to-order, thus we do not have a tracked inventory. We have a collection of in-stock pieces in inventory that are tracked. Those pieces end up published in the Klaviyo catalog, but the untracked ones do not… is there a way around this so everything publishes? Thank you!

chloe.strangeCommunity Manager

Groupe français

Bienvenue dans la communauté Klaviyo

Bonjour, et bienvenue dans la communauté Klaviyo !En tant que membre de la communauté, vous pourrez collaborer avec vos pairs, avec le staff de Klaviyo et avec les partenaires, pour apprendre, développer vos connaissances et partager des conseils afin de booster votre activité d'e-commerce. Lancez-vous ! Voici 5 étapes pour bien démarrer : 1. Complétez les informations de votre profilAjoutez une photo de profil pour vous aider à entrer en relation avec les autres membres. En remplissant votre profil, vous avez plus de chances d’établir un réseau, et de recevoir des réponses plus rapides et plus pertinentes de la part des autres utilisateurs.Pour compléter les informations de votre profil, rendez-vous sur la page Mon profil (en cliquant sur votre avatar). Cliquez sur votre avatar à côté de « + Nouveau post » pour accéder à la page de votre profil.Veillez à inclure :Une photo de profil (vous pouvez ajouter une photo de vous ou le logo de votre entreprise) Une signature Elle apparaîtra a

asenouciContributor I

Integrations and Reviews

Klavio Reviews App Section: Does not appear on product pages anymore

Hey Team, I hope this letter find you well.I have noticed that the section where to submit a review has disappeared from most of the product pages that does not have any reviews submited by a customer (Knowingly that it used to appear before). Yet the product pages that have reviews submited on, the section appears on them. As a solution attempt, I have tried to uninstall the app and reinstall it, and I still have the same issue.Could you please provide your kind support please.

PesatiNew Member

Integrations and Reviews

Duplicated Product Reviews

Hello everyone!For some reason, my “Product Review” is showing duplicated reviews.Did this happen to anybody else?It seems that it repeats according to the nº of pictures it has uploaded…..Thanks.

GitanoKitNew Member

Assistance Needed to Restrict Sign-Up Discount Codes to One Per Email

Hello.I hope you're all doing well. I’m currently using Klaviyo for sign-up discounts on my Shopify store. However, I’ve encountered an issue where customers can enter the same email address multiple times and still receive additional discount codes.I would like to configure the sign-up discount feature so that only one discount code is issued per email address, even if the customer attempts to sign up again with the same email. Here are the key points I need assistance with:How can I ensure that Klaviyo prevents duplicate emails from being used for sign-up discounts? Is there a way to block additional discount codes from being sent if the same email address is re-entered? Are there specific settings I should review in both Klaviyo and Shopify to achieve this?I’ve already set up usage limits in Shopify for the discount codes, but the issue persists on Klaviyo's side. Any guidance or recommendations on how to implement this properly would be greatly appreciated! Thank you for your time

CDBK2022Contributor I

Developer Group

How to resolve this notification

I received the following notification when updating an email template… [ACTION Required] Your account is calling a soon to be retired revision You are calling at least one API revision that will be retired in less than 6 months.What does this mean?Key account features like profile creation, flow and segment enrollment, consent management, and more are at risk of disruption if you fail to update your revisions to a supported version. In many cases, this is a one line code change, but could require more work in the case of breaking changes between revisions.To understand the scope of work needed to update your revisions, please go to your account’s Developer Dashboard and review the API Revisions tool for more information.The following accounts require revision updates:Retiring in less than 6 months:Creative Designs By Kari (UifCTC) 9/4/2024 ...when I use the Developer Dashboard link , in the API Revisions area, it shows 0 for each and Stable Revisions shows as good. I just need, in pla

DaweeNew Member

Campaigns and Flows

Abandoned checkout flow not showing items

Hello, I would like to ask for help with the fact that the abandoned checkout series is set up and when I set it up it showed the abandoned products, but now it doesn't show it at all, klaviyo and shopify are well connected, it tracks the data, I can also see that there are abandoned checkouts, but the product does not appear in the email, can you please help me with this? Dynamic variable or dynamic URL:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Link address:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Text:{{ item.product.title }}EditPreview Thank you in advance for your help.

mdr24New Member

Analytics and Deliverability

Reporting from multiple accounts connected to one portfolio account

Hey, I'm looking for a way or tool to report 9 klaviyo accounts connected to one portfolio account. Unfortunately, the custom reports available in Klaviyo are not sufficient because they do not show the sum of statistics, you have to generate a separate report for the campaign and a separate one for flow and most importantly you can't generate such a report for all our accounts, you have to log in from account to account and generate such a report again. Is there any way to generate a report that will contain information about campaign statistics, flows and the number of subs divided into 9 different klaviyo accounts?

PesatiNew Member

Integrations and Reviews

Duplicated Product Reviews

Hello everyone!For some reason, my “Product Review” is showing duplicated reviews.Did this happen to anybody else?It seems that it repeats according to the nº of pictures it has uploaded…..Thanks.

IvoContributor I

Lists, Segments, and Profiles

My clients do not receive confirmation mail.

Hello,For weeks now some of my customers are not receiving the confirmation email. It is strange because some receive it and others do not. To test, I have subscribed from different emails from my company and I have not received the confirmation email.

PminichContributor I

Integrations and Reviews

Are all custom properties entered by API lists/array?

If I add a custom property through website it is entered as I like it. In this case as a date.If I enter it via the API is comes in as a list/array. I need this field to come in through the API as a date that I can use in flows/segments. How do I fix this?

Betty FerreiraContributor I

Analytics and Deliverability

Need help with enabling AMP templates for Zaymo integration

I need some help with enabling AMP templates. I have just recently registered with Zaymo and I would like to start using this integration. Thanks in advance for your assistance!

yellarootContributor III

Lists, Segments, and Profiles

Opt-in checkbox on Woocommernce/Wordpress registration

I’m looking to add an email opt-in checkbox to my user registration form. I can’t seem to find anything in the docs. Has anyone found a way?

jmacmanProblem Solver II

Accounts and Settings

Passkey (Passwordless) Authentication Coming Soon?

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account. I hope this is on the roadmap

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