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David ToCommunity Manager

Health & Beauty Industry Group

Increasing revenue through abandoned cart by personalizing the customer journey

I loved hearing the time and care that CurrentBody took in curating their abandoned cart flow! It’s really interesting to read in the CurrentBody increases abandoned cart revenue by nearly 50% since implementing personalised customer journeys case study how fine tuning just a small part of an account can have such dramatic impact. Has anyone tried a similar strategy used by CurrentBody? How did it it work out? What other strategies have you used to create a successful abandoned cart journey?

David ToCommunity Manager

Food & Beverage Industry Group

What pushed you to start a business?

I really loved hearing the inspirational story of how Ibraheem Basir, founder and CEO of A Dozen Cousins built up his business from his time at General Mills to launching a national brand in Whole Foods.On the latest installment of the And Then This Happened: The risk-averse approach to A Dozen Cousins podcast, Ibraheem shared that he wanted to make food that was good for people and that also evoked the same feelings he associated with his childhood. He goes into details of how he started off bringing in just enough to cover rent to what spurred him to get into retail. A line that Ibraheem said in the podcast that struck with me was: “I had always said to myself, once you have an idea that you believe in and you think you have the skillset to really bring it to life then you should do it.” I want to throw some of these questions back at you:What pushed you to start your business or drove you to be an entrepreneur? How did you get into the Food & Beverage industry? Was it a childho

andydamatoNew Participant

Accounts and Settings

Removing user from my account

Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.

MettemNew Member

Lists, Segments, and Profiles

List cleaning via export and import - honestly?

Hi thereWould you please add to ypur to-do list; enabling suppression of a whole segment without having to export the profiles’ data and importing them under Suppress profiles? It’s time consuming and GDPR-wise just foolish ;) Let me know, if you’d like to see how it’s done in Mailchimp (I still have an account there). Thanks,Mette

JocelynkPNew Member

Campaigns, Flows, and SMS

Flows for first 100 customers

I would like to create a flow that is triggered by Facebook Ads, but only for the first 100 customers who click on the ad and sign up to our newsletter. I would like to create a second flow that is triggered by the same Facebook ads, but only for the 101st customer onwards. Is there a way to do this? Much appreciated! :)

SadiqNew Member

Campaigns, Flows, and SMS

Why are my abandon checkout and abandon cart emails going to SPAM?

Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam. and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.

noobmarketNew Member

Campaigns, Flows, and SMS

manually trigger checkout started, placed order, ordered product event

Hi, there was a problem with Klaviyo tracking on my Shopify site so that checkout started, placed order, ordered product events were not fired for a month.I’ve got it fixed now.How can I manually trigger these events and sent them to Klaviyo so that my abandoned cart recovery flow can process these OLD abandoned carts that occurred in the past month ?

kajo13New Member

Campaigns, Flows, and SMS

I can't believe there is no way to cancel a campaign in mid-send.

I have a campaign with an error and there’s no way to stop it. So frustrating.

Manymany12New Member

Email Templates and Coupons

How to add two lines text in CTA Button Block

Hi, I just wanna ask how to add cta text in twi lines Instead in one line. This is exactly I want screen shot: https://postimg.cc/XrM6hWnB.

NerijuszNew Member

Create/get profile consent using beta API

Hello,Can you explain (maybe JSON samples) how to create/get consent using the beta API profile endpoint?https://developers.klaviyo.com/en/v2022-09-07.pre/reference/get_profileshttps://developers.klaviyo.com/en/v2022-09-07.pre/reference/create_profile

MettemNew Member

Lists, Segments, and Profiles

List cleaning via export and import - honestly?

Hi thereWould you please add to ypur to-do list; enabling suppression of a whole segment without having to export the profiles’ data and importing them under Suppress profiles? It’s time consuming and GDPR-wise just foolish ;) Let me know, if you’d like to see how it’s done in Mailchimp (I still have an account there). Thanks,Mette

JocelynkPNew Member

Campaigns, Flows, and SMS

Flows for first 100 customers

I would like to create a flow that is triggered by Facebook Ads, but only for the first 100 customers who click on the ad and sign up to our newsletter. I would like to create a second flow that is triggered by the same Facebook ads, but only for the 101st customer onwards. Is there a way to do this? Much appreciated! :)

SadiqNew Member

Campaigns, Flows, and SMS

Why are my abandon checkout and abandon cart emails going to SPAM?

Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam. and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.

noobmarketNew Member

Campaigns, Flows, and SMS

manually trigger checkout started, placed order, ordered product event

Hi, there was a problem with Klaviyo tracking on my Shopify site so that checkout started, placed order, ordered product events were not fired for a month.I’ve got it fixed now.How can I manually trigger these events and sent them to Klaviyo so that my abandoned cart recovery flow can process these OLD abandoned carts that occurred in the past month ?

getlikemindedNew Participant

Displaying a customer s dynamic code in a follow up flow

Hi Team, I have set up dynamic codes from a welcome pop up and want to send a reminder to the customer in a flow. Everything I have researched says that this cannot be done but that was from a year ago (at least). You can now use dynamic codes on sign up forms as this was an option when setting up the pop up. I just need to figure out if you can send the dynamic code in a flow and if yes how to do this? Thanks

Danielle BuckettNew Member

Accounts and Settings

Switching from woocommerce to Shopify

Hi, we are switching over from Woocommerce to Shopfiy and I can’t see how to disable our current integration to then set up the new integration. On the new Klaviyo dashboard, the integrations tab is not there. I don’t want to set up a new Klaviyo account for the new shopify store as I want to see the legacy data and use all our current campaigns and flows. When we switch over, we want all current campaigns, subscribers and flows to be available and working. Please can anyone advise what updates to these are needed to make this happen? I have read that some flows need triggers updating - please advise?I can’t get started until we find out how to disable the initial integration!Thanks,

zedirkNew Member

Campaigns, Flows, and SMS

List, Segment or Flow?

Hi, I can't figure out what is best practice in this case: We have aShopify website that needs all standard emails like abandoned cart etc A newsletter signup on that Shopify site, triggering a welcome-series. An external landing-page hosted on Unbounce that triggers a waitlist-email. A lead-form on Facebook that also should trigger the waitlist-email.If I sign everyone up to the main newsletter list, then I need to exclude the landing-page and Facebook subscribers from the welcome-series (as well as any other potential future sources).Should I then trigger the welcome-series not by joining the newsletter list, but by filling in a form?Or should I create a new list for the waitlist that holds Facebook and landing-page subscribers and sends the waitlist-email when someone joins that list?Or should I create a segment "waitlist" and exclude that segment from the welcome series?Thanks for any adviceDirk

COFIDENCENew Member

Lists, Segments, and Profiles

How to create list based on customers birthday information

I have a signup form for emails and birthdays (for babies) in the format DD/MM/YY.I tried to create a list so that subscribers can go into the list of related DOB.For example, if a child is born on 02/10/2022, I want them to go into a list of 0-3 months. if a child is born on 02/07/2022, I want them to go into a list of 3-5 months. and so on.Is this possible or is there a better way I can do this?Please I need solution.Thank you.

andre199017New Member

Campaigns, Flows, and SMS

Does Checkout Email Sign Up Trigger a "Thank You for Signing Up"?

Hi all, We are new to Klaviyo and are in the process of setting up automated email flows. We have set up an automated email so that if someone either subscribes to our newsletter either via the footer or via a pop-up that appears, they receive an x% discount code to email. We are just wondering - as part of checkout, we have selected for Klaviyo to collect customer emails. Does this in effect also register them for the newsletter? The scenario we are concerned about is that someone does not sign up for our newsletter either via the footer or pop-up, but registers as part of the checkout process, then a few mins after check out, receives a x% discount code - which wouldn’t be an ideal customer experience. Is our understanding correct? Is there a way to not trigger the “Thank you for signing up” email if it is done via the checkout page? Many thanks

rosinaNew Member

Lists, Segments, and Profiles

why can't gmail users sign up for my newsletter?

Hi!We are new to klaviyo and i’ve just set up my first newsletter which is linked to a segment list. the newsletter is meant for new subscribers so we can build a customer base. We’ve linked our klaviyo newsletter with our shopify shop. We’ve noticed when testing the link, only non-gmail users can succesfully sign-up. If we try to sign up with a gmail account, we do not get a success message and the user is not subscribed.. how can we fix this?

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