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440 topics
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Lists, Segments, and Profiles

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Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

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99 topics
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simonwr1976Contributor I

Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

b1212Contributor I

Accounts and Settings

Does Klaviyo have Chat Support?

I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response

LibiContributor I

Developer Group

Exclude out of stock products from browse abandonment flow - Woocommerce

Hello I tested this snipped you provided in your forum but it doesn’t work.When previewing the email it says “Unable to find item with code: . It may have been deleted.” for all products no matter if they are in stock or not. We are using Woocommerce + New editorIs there an updated version of the code or different one for woocommerce or what could be the issue? Thank you for your time. {% catalog event.ProductID unpublished="cancel" %} <a href="{{ catalog_item.url }}"><img src="{{ catalog_item.featured_image.full.src }}" style="width: 200px;" width="200px" /></a> {% endcatalog %}

MilenaCandleContributor II

How do I upload my coupons to the success message of my form?

I am trying to connect coupon code with my email subscribers. I am having the problem connecting. I put 1000 codes. Not sure why like that. Should be automatically for each subscribers. Second page call SUCCESS suppose to be for the text OR COUPON.

NhaPhamContributor I

Developer Group

Why is the List and Segment information not shown as an example in the API reference?

Hello!I’m using the ‘get profiles’ API ‘https://a.klaviyo.com/api/profiles/’ (v2023-02-22) and trying to get the lists and segments information which belong to each profile without making another API call.As shown in the example on the API reference page(https://developers.klaviyo.com/en/reference/get_profiles), the list and segment information will be displayed below."relationships": { "lists": { "data": [ { "type": "list", "id": "string" } ] }, "segments": { "data": [ { "type": "segment", "id": "string" } ] } },But when I called the ‘get profiles’ API, I received a link instead of detailed list and segment data as shown in the example."relationships": { "lists": { "links": { "self": "https://a.klaviyo.com/api/profiles/01GW3TF35QXF3KCFBX970XYFHY/relationships/lists/"

marionbrtnContributor I

Developer Group

Webhook to send info to shopify

Hi I am reaching out because I need to set up a data flow from a flow TO our shopify system.We are currently sending digital products which are e-books of receipes. Once a use buys one, he receives a flow of email giving the final link to be able to get it. However, today the order of this user is not marked as fullfilled in our shopify system so it does not detect the user has fullfilled the order. Is there a way to get it done trough a webhook ? If yes do you know how to ?

tmarieContributor I

I have spend countless hours trying to integrate, and customer support isnt helping me at all

I’m having a hard time integrating my woo commerce with my new klaviyo account. I have downloaded the plug in, clicked connect and when I click approve nothing happens. It remains on the application authorization screen and when It loads It loads the same screen. I have 1 log in to klaviyo with two businesses, the established business I integrated absolutely no problem, but for this one it's been a struggle. I have even created a completely separate account thinking maybe its cause It can't be using the same email,, nothing, Its very frustrating when I’ve reached out to support and have yet to hear back from them, If someone can please help me!! I left my other CRM for Klaviyo and right now, I’m starting to regret It...

Steevo02Contributor I

Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you

Active EliteContributor I

Lists, Segments, and Profiles

Re-subscribe link

Is it possible to create a link that allows people on the current subscriber list to confirm their subscription? ThanksAmanda

SceamContributor I

Analytics and Deliverability

Why is there a discrepency in btw my opened email metric & number of downloads?

Hello everyone,I am somewhat new to Klaviyo, after hiring an agency and having them really drop the ball I’ve realized it’s just better to learn everything and run it in house haha.I am still warming up my account and I’m at around 50% complete. I sent an email blast to a segmented part of our list who is highly engaged. Around 2000 people.We released a free digital product exclusively to our email list. We didn’t send the link or post it ANYWHERE else. Since sending the blast out We’ve had around 30 downloads of the product and around 10 responses to the email. (We asked people to respond for a discount code)Yet Kaviyo is saying only 10% of people opened, only 2 people active on the site, and 0 people clicked the link which isn’t possible.Why might this be happening? Events are tracking from my wordpress fine. I enabled tracking links for the campaign. Seen this with a few other campaigns as well.Any help is appreciated! I definitely need accurate data during this important period of

simonwr1976Contributor I

Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

LibiContributor I

Developer Group

Exclude out of stock products from browse abandonment flow - Woocommerce

Hello I tested this snipped you provided in your forum but it doesn’t work.When previewing the email it says “Unable to find item with code: . It may have been deleted.” for all products no matter if they are in stock or not. We are using Woocommerce + New editorIs there an updated version of the code or different one for woocommerce or what could be the issue? Thank you for your time. {% catalog event.ProductID unpublished="cancel" %} <a href="{{ catalog_item.url }}"><img src="{{ catalog_item.featured_image.full.src }}" style="width: 200px;" width="200px" /></a> {% endcatalog %}

NhaPhamContributor I

Developer Group

Why is the List and Segment information not shown as an example in the API reference?

Hello!I’m using the ‘get profiles’ API ‘https://a.klaviyo.com/api/profiles/’ (v2023-02-22) and trying to get the lists and segments information which belong to each profile without making another API call.As shown in the example on the API reference page(https://developers.klaviyo.com/en/reference/get_profiles), the list and segment information will be displayed below."relationships": { "lists": { "data": [ { "type": "list", "id": "string" } ] }, "segments": { "data": [ { "type": "segment", "id": "string" } ] } },But when I called the ‘get profiles’ API, I received a link instead of detailed list and segment data as shown in the example."relationships": { "lists": { "links": { "self": "https://a.klaviyo.com/api/profiles/01GW3TF35QXF3KCFBX970XYFHY/relationships/lists/"

marionbrtnContributor I

Developer Group

Webhook to send info to shopify

Hi I am reaching out because I need to set up a data flow from a flow TO our shopify system.We are currently sending digital products which are e-books of receipes. Once a use buys one, he receives a flow of email giving the final link to be able to get it. However, today the order of this user is not marked as fullfilled in our shopify system so it does not detect the user has fullfilled the order. Is there a way to get it done trough a webhook ? If yes do you know how to ?

tmarieContributor I

I have spend countless hours trying to integrate, and customer support isnt helping me at all

I’m having a hard time integrating my woo commerce with my new klaviyo account. I have downloaded the plug in, clicked connect and when I click approve nothing happens. It remains on the application authorization screen and when It loads It loads the same screen. I have 1 log in to klaviyo with two businesses, the established business I integrated absolutely no problem, but for this one it's been a struggle. I have even created a completely separate account thinking maybe its cause It can't be using the same email,, nothing, Its very frustrating when I’ve reached out to support and have yet to hear back from them, If someone can please help me!! I left my other CRM for Klaviyo and right now, I’m starting to regret It...

Steevo02Contributor I

Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you

Active EliteContributor I

Lists, Segments, and Profiles

Re-subscribe link

Is it possible to create a link that allows people on the current subscriber list to confirm their subscription? ThanksAmanda

SceamContributor I

Analytics and Deliverability

Why is there a discrepency in btw my opened email metric & number of downloads?

Hello everyone,I am somewhat new to Klaviyo, after hiring an agency and having them really drop the ball I’ve realized it’s just better to learn everything and run it in house haha.I am still warming up my account and I’m at around 50% complete. I sent an email blast to a segmented part of our list who is highly engaged. Around 2000 people.We released a free digital product exclusively to our email list. We didn’t send the link or post it ANYWHERE else. Since sending the blast out We’ve had around 30 downloads of the product and around 10 responses to the email. (We asked people to respond for a discount code)Yet Kaviyo is saying only 10% of people opened, only 2 people active on the site, and 0 people clicked the link which isn’t possible.Why might this be happening? Events are tracking from my wordpress fine. I enabled tracking links for the campaign. Seen this with a few other campaigns as well.Any help is appreciated! I definitely need accurate data during this important period of

lyonmContributor I

Campaigns and Flows

Return to cart button on abandoned cart not working?

Installed my return to cart button with code: {{ event.extra.checkout_url}} and I’m getting linked back to the homepage every time I preview the emails? The trigger on the flow is “checkout started” and Shopify seems to be fully integrated as I can see customer data on checkout started in the dashboard. Can anyone advise?

peterbruntonContributor II

Developer Group

Dev tutorials/ resources for Klaviyo

Hi,I’m a developer using the Shopify platform and I’m interested in seeing if moving our installation from an integrated installation to an api based installation would be beneficial to us and give us more flexibility.I can flesh out a Shopify app for the api key but there is a gap in my knowledge with how the whole process works.I am wondering if someone can provide me with some tutorials or resources available online. Thanks

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