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Calling all K:BOS 2026 attendees: Join the group chat!

18 days ago

Welcome to the Klaviyo Community!

15,129 Topics
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Advice from Champions

Strategies from expert customers and partners

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Thu, Sep 3, 2026, 18:00

Champion Coaching: Peak season calendar planning and campaign cadence

What I split test before BFCM instead of subject lines

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What Champions are doing differently with segmentation, send strategy, and list health

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How we made our Klaviyo signup forms convert better (7 small changes, one big rethink)

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Featured topics from Klaviyo

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New Academy course: add direct mail to your Klaviyo strategy

We all love getting mail...including your customers! Our new course on direct mail strategy shows you how to complement your digital marketing with a...

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3 ways to use multi-branch splits in your Klaviyo flows

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What to expect at K:BOS 2026, and why past attendees say it's worth it

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Connect with Klaviyo through product updates, training, and community resources.

Getting started with the community

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L

LozContributor I

Strategic advice

Enable transactional email approval — free plan pathway?

Hi Klaviyo community. I want to enable transactional sending on my account so I can deliver quiz-result emails (Email #1 of my 4 quiz flows) to all quiz-takers regardless of marketing consent. My account is on the free plan so I can't reach live chat

arely90Contributor I

Back in Stock flow - Can I send a second email only if the item is still in stock?

I'm running the standard Back in Stock flow (Shopify → Klaviyo, catalog synced). It currently sends one email when the item restocks.I want to add a second email 24 hours later, but only if the product that triggered the flow is still in stock at tha

432

13 hours ago

T

Toke seoulContributor I

Accounts and settings

WhatsApp phone number connection stuck after completing Meta integration

We successfully completed the integration of our WhatsApp Business Account with Klaviyo through Meta. Meta confirms that the account is connected to Klaviyo, and WhatsApp Manager displays “Integration: Klaviyo.”However, the process is stuck at “Linki

101

14 hours ago

GabbyEspositoCommunity Manager

Accounts and settings

How to protect your Klaviyo account

A compromised Klaviyo login or exposed private API key can let someone view your customer data, send messages, or change your account settings. Here's a checklist straight from the Klaviyo security team for locking both down, including MFA, trusted d

50

14 hours ago

I

IsabellaGContributor I

Strategic advice

How to use Shopify product tags for branching in a Fulfilled Order flow

Hi,I’m rebuilding a renewal flow for a Shopify supplement product. The flow needs to branch based on the daily capsule quantity (1–7 capsules), using Shopify product tags such as 1_capsuleDay, 2_capsuleDay, etc.The original flow was built in 2022 and

582

14 hours ago

S

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

361

1 day ago

GabbyEspositoCommunity Manager

Product updates and announcements

Calling all K:BOS 2026 attendees: Join the group chat!

Heading to K:BOS this September?Don’t just attend. Arrive connected.Join the K:BOS 2026 Attendees group on Klaviyo Community to meet the people you’ll be sharing the room with before, during, and after the event.Use the group to:Introduce yourself an

1701

Q

1 day ago

danielle.garlandKlaviyo Employee

Product updates and announcements

New live training: Scale your strategy with Klaviyo’s AI Customer Agent

Deliver fast, personalized support at scale with AI.Join this live, expert-led training to learn how to set up and optimize Klaviyo’s AI Customer Agent to deliver 24/7 customer support, reduce support volume, and drive revenue. What You'll Learn:How

LouieuContributor I

Cannot permanently remove profiles

I can’t permanently delete profiles anymore. it’s silently fails so they can keep charging for dead profiles as your list grows. Even with a test list of 3 profiles it won’t delete them. Profile deletion has been silently disabled so you cannot dele

572

2 days ago

G

GabriellaB1515Contributor I

Marketing

Clickable discount codes that expire 7 days post receiving

I am setting up a new Welcome email series - within the email I am creating a link that adds 10% discount to their bag when they click through so they don't have to type a code out - is there a way for shopify to reset the session after 7 days post c

LozContributor I

Enable transactional email approval — free plan pathway?

Hi Klaviyo community. I want to enable transactional sending on my account so I can deliver quiz-result emails (Email #1 of my 4 quiz flows) to all quiz-takers regardless of marketing consent. My account is on the free plan so I can't reach live chat

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

361

1 day ago

B

BlackTeethContributor I

Marketing

Help - subscribe on desktop not working

Basically my email flow works perfectly fine but my sms one works on my phone but not when i try & subscribe on desktop anyone else having this issue?

1871

22 days ago

D

danielmartinhqProblem Solver I

Marketing

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Marketing

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

6792

8 months ago

JDavisContributor II

Marketing

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

5556

2 years ago