Welcome to the Klaviyo Community!

madeoneatatimeContributor I

Subscribers not added to list despite sync

I have "Sync your Shopify email subscribers to Klaviyo" enabled, with "Email List" selected as the destination list. Single opt-in is set (not double).When I check an affected profile, I see:Under Details/Channel consent, it correctly shows subscribe

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10 hours ago

Zee_mailContributor I

Issue with Klaviyo Partner Registration?

Hi Everyone,Sent this following email to patner-portal@klaviyo.com and its about a week with no response!Hey Partner Portal team,Our agency application was accepted and we received the K:Partners welcome email in our personal email id alam9763@gmail.

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thomas.delacruzContributor I

"machine_open: true" Filtering

This is not regarding Apple Privacy Opens. I would like to be able to segment opens while filtering by machine_open: true to isolate all machine opens, not just MPP. This is not achievable through the segment builder. For the purposes of this engagem

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GabriellaB1515Contributor I

Clickable discount codes that expire 7 days post receiving

I am setting up a new Welcome email series - within the email I am creating a link that adds 10% discount to their bag when they click through so they don't have to type a code out - is there a way for shopify to reset the session after 7 days post c

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How are you measuring the incremental impact of Klaviyo email when paid ads, social, and organic are all running?

GabriellaB1515Contributor I

Analytics

Since improving our popup form, our signup rate has increased from roughly 1% to 8%, which is great. We’re also seeing a noticeable uplift in Klaviyo-attributed revenue.However, I’m trying to explain this accurately internally. Our Klaviyo uses an at

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michael_lifecycleContributor I

Which lifecycle transition is hardest to diagnose for Shopify brands?

I’m researching where Shopify brands lose the most visibility in their customer lifecycle.Which transition is hardest to diagnose reliably?1. Subscriber → first purchase2. First purchase → second purchase3. Active customer → inactive4. Failed payment

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Why an omnichannel strategy (Email + SMS) makes your Klaviyo pricing plan more efficient

TJ Mapes2025 Champion

Strategic advice

Does an omnichannel strategy improve your Klaviyo pricing? Quick answer: Combining email and SMS into one Klaviyo omnichannel strategy makes your pricing plan more efficient because unified automations let you target sends by subscriber intent, cut w

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Product updates and announcements

GabbyEspositoCommunity Manager

K:BOS 2026: What Klaviyo going headless means for you

Hey community! I watched the K:BOS 2026 keynote live so you didn't have to, and honestly, there's a lot to unpack. I've put together everything you actually need to know below, with my honest takes on what matters, what to try first, and what to watc

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madeoneatatimeContributor I

Subscribers not added to list despite sync

I have "Sync your Shopify email subscribers to Klaviyo" enabled, with "Email List" selected as the destination list. Single opt-in is set (not double).When I check an affected profile, I see:Under Details/Channel consent, it correctly shows subscribe

30

10 hours ago

Zee_mailContributor I

Issue with Klaviyo Partner Registration?

Hi Everyone,Sent this following email to patner-portal@klaviyo.com and its about a week with no response!Hey Partner Portal team,Our agency application was accepted and we received the K:Partners welcome email in our personal email id alam9763@gmail.

191

How are you measuring the incremental impact of Klaviyo email when paid ads, social, and organic are all running?

GabriellaB1515Contributor I

Analytics

Since improving our popup form, our signup rate has increased from roughly 1% to 8%, which is great. We’re also seeing a noticeable uplift in Klaviyo-attributed revenue.However, I’m trying to explain this accurately internally. Our Klaviyo uses an at

70

michael_lifecycleContributor I

Which lifecycle transition is hardest to diagnose for Shopify brands?

I’m researching where Shopify brands lose the most visibility in their customer lifecycle.Which transition is hardest to diagnose reliably?1. Subscriber → first purchase2. First purchase → second purchase3. Active customer → inactive4. Failed payment

80

How would you measure Klaviyo performance after changing attribution settings?

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Jeremy122Contributor I

Analytics

For context, before I started managing the account, Klaviyo was consistently showing around 40%+ of total revenue attributed to Email + SMS each month.The attribution settings were set to 5-day email open attribution and 1-day click attribution, and

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matchandlerContributor I

is there an iOS app for Klaviyo?

Hello, pretty simple question and yet I’m surprised I only found one post about it from 2 years ago. I am wondering if there is an app (I don’t see one anywhere, so I imagine the answer is naturally, no.) I can’t imagine that one of the biggest email

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AmabelasContributor I

remove properties

Hi all,I've got a few custom profile properties that are no longer in use and I'd like to clean them up.I saw in an older thread that bulk deletion has to be done by Klaviyo staff, is that still the process? I'm on a free plan, so I don't have access

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6 days ago

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CRAFTED DECORContributor I

IMAGE SELECTOR FOR PRODUCTS

WHY is it not easy to CHOOSE an image for a product tile, in most cases there are 3 or 4 images with each product, and in some cases I have variants (so there are more images to choose from), however the only option is the FIRST image. Constant Cont

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8 days ago

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danielmartinhqProblem Solver I

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

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7 months ago

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Kelsey19Contributor I