Skip to main content

Product roadmap
Events
Help Center
Academy
Groups
Champions

New product, new audience: inside Legendairy Milk’s strategic launch

(Tue, Jul 15, 4:00 PM)

Welcome to the Klaviyo Community!

13,903 Topics
40,046 Replies
22,625 Members

Featured topics

Ways to get involved

Categories
Most Recent
Help Others

Connect with Klaviyo

Learn more about how to get the most out of the Klaviyo Community. Stay up-to-date with product announcements and catch recaps of our live trainings.

Getting Started with Community

Getting Started with Community

5 topics

Product Updates & Announcements

Product Updates & Announcements

296 topics

Live training recordings

Live training recordings

264 topics

Join the conversation

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Marketing

11034 topics

Analytics

405 topics

Service

47 topics

Strategic advice

Strategic advice

152 topics

jen.paulContributor I

Never Subscribed Profiles

We have a large number of “Never Subscribed” profiles in our account, meaning they likely provided their email by creating an account on our website or making a purchase without opting in to email marketing. I am trying to lower our number of active profiles for budgeting purposes. Is there any harm to suppressing these profiles? Currently I am considering suppressing profiles who are “Never Subscribed” and have not been active on the site or placed any orders in the last 180 days. I just wanted to see if there were any reasons why this would be a poor idea or if there are other things I should consider. Thanks!

Nikita SchuitemakerPartner

Getting profiles back into welcome-flow after changing profile filters

I've made a mistake with the profile filters of a welcome flow. The flow is quite long, sending between 1500 to 2000 emails a day. After changing the filters almost all profiles that we're already in the flow skipped the next email because they failed the flow filter. I'm looking for a workaround, but the option that I'm thinking of is quite the work. Is there a way to do this more efficiently? This is wat I'm thinking:1. Built a segment per e-mail in the welcome flow: received email #1, did not receive email #2 (2nd segment: received email #2, dit not receive email #3, etc). No placed orders over all time. 2. Copy the flow and delete email #1. 3. Add all profiles who received email #1 but not email #2 to this flow.4. Repeat for all other emails.What am I not seeing? Any suggestions?

Tom WoodContributor I

Developer Group

Klaviyo to Trustpilot - Product information

Hi!We’re currently setting up product reviews in our Trustpilot account. We’re using our order confirmation email to send the product information to Trustpilot to create the review invitation. This is the snippet from Turstpilot we’re usingCurious to know how users have added this before? Or if there’s anything to watch out for….

dyzContributor I

Why are my Flows Sending 30-40 Minutes Late?

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

thatguycharlesContributor I

Creating Custom Metric for Track Shipment Status Update

I want to duplicate the metric "Track123 Shipment Status Update" to my another store "C'est La Vie" from Harper Manchester, can you help me step by step guide on how. I tried creating inside custom metric setting but it looks like it has to do with API from the store account. I'm not sure what to do next.

ZeMarkContributor I

Abandoned checkouts not showing up in Klaviyo (even though users are subscribed)

Hi Klaviyo Community,I’m having an issue with my Shopify + Klaviyo setup. Some users abandon their checkout (they reach the checkout page and don’t complete the purchase), but I don’t see them in Klaviyo at all — no profiles are created, and they don’t trigger the abandoned checkout flow.These users have subscribed to email marketing in Shopify during checkout, so they should be tracked.Everything seems connected properly between Klaviyo and Shopify.Has anyone experienced this issue? Any ideas on how to resolve it?Thanks so much!

royvanierselContributor I

I hope you're doing well.I’m reaching out to kindly request a refund for the recent charge on my Shopify store 0h17u4-t0.myshopify.com. I’ve decided to stop using the app/service and would appreciate it if you could review the charge and let me know if a refund is possible.I understand your terms, but I haven’t actively used the service and canceled it shortly after the billing period started.Please let me know if there’s anything you need from me to proceed with the refund.Thank you in advance for your support!Best regards,Roy van Iersel

fd2025Contributor I

Back in Stock Notification - Market Pricing

Hello crew, we just started using the Back In Stock Notification Feature from Klaviyo in Shopify.We saw that the price is shown in the email the customer gets. Is this price the actual price the customer saw when clicking on the Nofiy Me Button or is this price just the “standard” price from the shop. Our prices change from Market to Market and therefore it would be a negative experience if the customer would see a different price in the Back in Stock Email then on the actual product page when they want to buy the product.

slagaNew Member

Developer Group

Help with connecting an api to Unity Game Engine

Hello everyone! im a game developer and i am making a game for a client that uses klaviyo for subscriptions. now i have handled api requests through unity before but i cannot link it to my account here to see if it works.Here is my code through Unity that calls a Post request private IEnumerator SendData() { WWWForm form = new WWWForm(); form.AddField("email", emailField.text); // this is the email entered in the UI of the game form.AddField("api_key", "my_api_key_here"); UnityWebRequest www = UnityWebRequest.Post("https://a.klaviyo.com/api/v2/list/{LIST_ID}/subscribe", form); yield return www.SendWebRequest(); if (www.isNetworkError || www.isHttpError) { Debug.Log(www.error); } else { Debug.Log("Registered"); } Debug.Log(emailField.text); }} like this i get a 404 and i dont know if im doing something wrong with the url. to be honest i have tried it with mailchimp since this

MelodyKlaviyo Employee

Live training recordings

Recap Diskussion: [Strategy session] Profile und Einstellungen in Klaviyo optimieren

Hallo zusammen!Ich habe Neuigkeiten für euch! Am 17. Juli ist es so weit: Wir veranstalten zum allerersten Mal das Live-Training „[Strategie-Session] Profile und Einwilligungen in Klaviyo optimieren".Wenn du wissen willst, wie du deine Kundendaten optimal managst, dann bist du hier genau richtig!Aufzeichnung der Session In dieser Session werden wir uns Folgendes anschauen: Was Marketing-Einwilligung überhaupt ist und warum sie so wichtig ist Die Vorteile des Double-Opt-ins Wie Zustimmungen in euren Klaviyo-Profilen gespeichert werden Wie ihr eure Kundendaten in Klaviyo managt Das Wichtigste in Kürze: Ganz wichtig: Wenn du sorgfältig Zustimmungen sammelst, Double-Opt-in nutzt, Abmelde-Regeln beachtest und Anfragen zur Datenlöschung bearbeitest, dann schaffst du eine super Basis für das Vertrauen eurer Kunden in deine Marke.Das hilft dir auch dabei, dass deine Nachrichten im Posteingang landen (Stichwort: Zustellbarkeit), deine Spam-Rate sinkt und du eine tolle Community mit enga

jen.paulContributor I

Never Subscribed Profiles

We have a large number of “Never Subscribed” profiles in our account, meaning they likely provided their email by creating an account on our website or making a purchase without opting in to email marketing. I am trying to lower our number of active profiles for budgeting purposes. Is there any harm to suppressing these profiles? Currently I am considering suppressing profiles who are “Never Subscribed” and have not been active on the site or placed any orders in the last 180 days. I just wanted to see if there were any reasons why this would be a poor idea or if there are other things I should consider. Thanks!

Tom WoodContributor I

Developer Group

Klaviyo to Trustpilot - Product information

Hi!We’re currently setting up product reviews in our Trustpilot account. We’re using our order confirmation email to send the product information to Trustpilot to create the review invitation. This is the snippet from Turstpilot we’re usingCurious to know how users have added this before? Or if there’s anything to watch out for….

ZeMarkContributor I

Abandoned checkouts not showing up in Klaviyo (even though users are subscribed)

Hi Klaviyo Community,I’m having an issue with my Shopify + Klaviyo setup. Some users abandon their checkout (they reach the checkout page and don’t complete the purchase), but I don’t see them in Klaviyo at all — no profiles are created, and they don’t trigger the abandoned checkout flow.These users have subscribed to email marketing in Shopify during checkout, so they should be tracked.Everything seems connected properly between Klaviyo and Shopify.Has anyone experienced this issue? Any ideas on how to resolve it?Thanks so much!

royvanierselContributor I

I hope you're doing well.I’m reaching out to kindly request a refund for the recent charge on my Shopify store 0h17u4-t0.myshopify.com. I’ve decided to stop using the app/service and would appreciate it if you could review the charge and let me know if a refund is possible.I understand your terms, but I haven’t actively used the service and canceled it shortly after the billing period started.Please let me know if there’s anything you need from me to proceed with the refund.Thank you in advance for your support!Best regards,Roy van Iersel

fd2025Contributor I

Back in Stock Notification - Market Pricing

Hello crew, we just started using the Back In Stock Notification Feature from Klaviyo in Shopify.We saw that the price is shown in the email the customer gets. Is this price the actual price the customer saw when clicking on the Nofiy Me Button or is this price just the “standard” price from the shop. Our prices change from Market to Market and therefore it would be a negative experience if the customer would see a different price in the Back in Stock Email then on the actual product page when they want to buy the product.

MelodyKlaviyo Employee

Live training recordings

Recap Diskussion: [Strategy session] Profile und Einstellungen in Klaviyo optimieren

Hallo zusammen!Ich habe Neuigkeiten für euch! Am 17. Juli ist es so weit: Wir veranstalten zum allerersten Mal das Live-Training „[Strategie-Session] Profile und Einwilligungen in Klaviyo optimieren".Wenn du wissen willst, wie du deine Kundendaten optimal managst, dann bist du hier genau richtig!Aufzeichnung der Session In dieser Session werden wir uns Folgendes anschauen: Was Marketing-Einwilligung überhaupt ist und warum sie so wichtig ist Die Vorteile des Double-Opt-ins Wie Zustimmungen in euren Klaviyo-Profilen gespeichert werden Wie ihr eure Kundendaten in Klaviyo managt Das Wichtigste in Kürze: Ganz wichtig: Wenn du sorgfältig Zustimmungen sammelst, Double-Opt-in nutzt, Abmelde-Regeln beachtest und Anfragen zur Datenlöschung bearbeitest, dann schaffst du eine super Basis für das Vertrauen eurer Kunden in deine Marke.Das hilft dir auch dabei, dass deine Nachrichten im Posteingang landen (Stichwort: Zustellbarkeit), deine Spam-Rate sinkt und du eine tolle Community mit enga

FlosenContributor I

Developer Group

Why is my Double Opt-In not going through 90% of the time?

I tried everything. On some mails it goes through, on 90% it doesn’t. Even 2 different gmail addresses produce different results. On one it goes through, on the other one it doesn’t. Yes, I checked Junk / Spam… I don’t know what else to do. We get subsccriptions daily, and most of them just never subscribe, because the DOI mail doesnt deliver (they contact us!)

clgeoioContributor I

Receiving 500 error when creating flow with ab test

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

CP-NicoActive Contributor I

Developer Group

Shopware 6 Integration: Scheduled_Tasks stuck | data not synced from and to Klaviyo

Hi, since upgrading our Shopware store to 6.6.x and the Klaviyo Plugin from Overdose Digital to version 3.3.x (recommended for SW6.6), we’re facing issues.I opened up a ticket via the Google Forms link provided on the Shopware Integration docs here: https://help.klaviyo.com/hc/en-us/articles/13001662470939#h_01HBC3PT82ESVQCM2KR7GGVC80. That was about a week ago. I haven’t heard anything since - not even a confirmation for posting my request. It is a bit of an odd support experience so far, with the forms and all.Now I’m wondering if this is still the correct way to request support on the plugin as I’m kind of in the dark on if anything is happening or not. The issue:All the scheduled_tasks related to Klaviyo get stuck in status queued. We’re using a systemd-service to trigger the scheduled_tasks as well as multiple instances of the messenger-consumers. This works for all other plugins and shop-processes so far.Scheduling the Klaviyo jobs manually it works once. Then they get stuck agai

nomanaslam1696Contributor I

Developer Group

Building a Custom Segmentation Engine

Hey Developers!I'm currently building a custom segmentation engine for Shopify-based e-commerce customers — something similar to what Klaviyo offers with its rule-based dynamic segments. I’ve gone through the Segment API Guide and understood how flexible and powerful Klaviyo’s segmentation is.Right now, I'm trying to design a backend structure that can support conditions across multiple models (like customers, orders, products, etc.) with operators like within_last_days, contains, gte, and more.Before I go too deep into implementation, I’d love to know from you:🔹 How does Klaviyo optimize segment recalculations for large datasets?🔹 Any recommendations on caching strategies or batch evaluations vs real-time evaluations?🔹 If you’ve built something similar, how did you manage parsing user-created conditions into efficient queries?Would love to hear your thoughts or any best practices. Thanks in advance!

New here?

Get to know your new community and complete our onboarding checklist.

Upcoming Events

Most Active Users

Show full leaderboard

Show full leaderboard

Badges Earned

Orenuga Olusesihas earned the badge Anniversary - 1 year
notjoemartinezhas earned the badge Anniversary - 1 year
CreatingStacihas earned the badge Anniversary - 1 year
Raelenelizabethhas earned the badge Anniversary - 1 year
teddyfernandez18has earned the badge [Academy] Deliverability Certificate

Show all badges

Helpful Resources

Developer Portal

Gain the knowledge you need to successfully integrate Klaviyo

Help Center

See the most asked questions

Partner Directory

Get connected with an Agency Partner today to achieve your growth goals

Powered by Gainsight

Terms & Conditions

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy |
© 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK