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Klaviyo's Q2 release: Composer public beta, Customer Agent updates, and Social Marketing GA

5 days ago

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Klaviyo's Q2 release: Composer public beta, Customer Agent updates, and Social Marketing GA

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rebecca.KURUContributor I

Filtering Ordered Product Metric by Order Tags

Hi! I am trying to create a custom metric for Ordered Product that excludes orders where someone was making an exchange or warranty request. We have a high rate of product exchanges based on size, so when using Marketing Analytics it looks like we ha

GabbyEspositoCommunity Manager

Why your Klaviyo flow isn't sending to people already in your segment and what to do instead

TL;DR: The next time you build a flow and find that your existing segment members aren't entering, the short version is: that's expected, and Add Past Profiles is your first stop. The slightly longer version is that flows and campaigns are doing diff

Happy Trails Pet ShopContributor I

Strategic advice

Domain Verifsction/DNS Records

Hello,I had previously verified my domain or at least I thought I did. I had Ionos customer service manually add 4 NS email DNS records. I have just had a theme transfer done and I'm not sure why but when I went to check I was not seeing my domain ve

daddyshomemadesyrupsContributor III

Best way to handle event signups (paper list) + flows + double opt-in?

Hi everyone! I’d love some guidance on best practices for managing event signups in Klaviyo.Here’s my current setup:I have a signup form for a giveaway that uses double opt-in That feeds into an “Event Signups — Confirm Subscription” list I created a

MW2024Contributor II

Managing active profiles and billing under the new pricing model

Hi,I’m curious how others are handling subscription plan management now that billing is based on active profiles.From what I see, an active profile is anyone whose email is collected on the site and can be part of an automation.But I have a few quest

nathan_pluetraContributor II

Update preferences page heading and text color

Hey there,I am trying to update the color of the heading and text but it seems that it always displays in turqioise-ish color.I’ve tried to add an inline style color in html as well but without success.I cam across this post: Apparently 2 years ago,

GabbyEspositoCommunity Manager

Product updates and announcements

klaviyo Q2 product launch

Klaviyo's Q2 release: Composer public beta, Customer Agent updates, and Social Marketing GA

Hey everyone,Klaviyo's Q2 release dropped on June 30 at K:LDN and there's a lot here. Three major product announcements headlined the event: Composer is now in public beta, Customer Agent got a significant capability expansion, and Klaviyo Social Mar

tmzContributor I

Segment Created & Flow created but the emails are not being sent

My flow is still not starting. I just need to get the flow started.I have Verified Segment Membership:2. Check Flow Filters and Scheduling: There are no filters and the first email is scheduled to send immediately 3. Manually Trigger the Flow: I ha

talhahussain484Contributor I

How do I show content only to EU customers (and hide it from UK customers) in a post-purchase flow?

My store is UK based, but I need to add a section to my post-purchase flow about the EU right to cancel an order (the 14-day withdrawal right that applies to EU customers).The problem is I only want EU customers to see this content. UK customers shou

suyogpActive Contributor I

Strategic advice

Exclude active subscribers from flows

How to exclude active subscribers from flows? Those who are the current subscribers of a product.What is the exact profile filter?I am using ‘Recharge’ to manage subscription. Any method to not send flow emails to the product subscribers?

rebecca.KURUContributor I

Filtering Ordered Product Metric by Order Tags

Hi! I am trying to create a custom metric for Ordered Product that excludes orders where someone was making an exchange or warranty request. We have a high rate of product exchanges based on size, so when using Marketing Analytics it looks like we ha

suyogpActive Contributor I

Strategic advice

Exclude active subscribers from flows

How to exclude active subscribers from flows? Those who are the current subscribers of a product.What is the exact profile filter?I am using ‘Recharge’ to manage subscription. Any method to not send flow emails to the product subscribers?

adrq_Contributor I

Accounts and settings

Klaviyo "Replace" button

Just wanted to flag and raise concern regarding the way the “replace” button has been buried behind the 3 dots settings. This is NOT making our work easier and I understand you want to push the remix AI but this is not it. It just adds friction. Plea

PaddyCumiskey_CCContributor I

Klaviyo Rivo Integration

I am working in an account using Rivo loyalty solution. We would like to utilise a Klaviyo pop-up to collect new customer data and add them into the loyalty scheme as this will be the leading new customer offer. The rivo native integration is on-way

cumesyContributor IV

Silent suppression of MMS

Hi,I have a database of approx 12k customers that we regulary text our specials to. Recently we have been getting less responses from our MMS campaigns, after much investigation I believe that this is due to “Silent Suppression” of our MMS, were text

danielmartinhqProblem Solver I

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

CP-NicoActive Contributor I

Developer Group

Shopware 6 Integration: Scheduled_Tasks stuck | data not synced from and to Klaviyo

Hi, since upgrading our Shopware store to 6.6.x and the Klaviyo Plugin from Overdose Digital to version 3.3.x (recommended for SW6.6), we’re facing issues.I opened up a ticket via the Google Forms link provided on the Shopware Integration docs here:

JDavisContributor II

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

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