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Welcome to the Klaviyo Community!

15,054 Topics
43,110 Replies
46,301 Members

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Lucia937Active Contributor IV

Marketing

Empty address fields showing as “None” in order confirmation email

Hi everyone,I’m having an issue with my Klaviyo order confirmation email. When a customer leaves one of the address fields empty, the email displays “None” instead of simply hiding the empty field.Has anyone experienced this before? Is there a way to

ksechContributor I

How to send Shopify order confirmation to additional email address

FYI, I have some experience with Shopify (tons of experience with other ecommerce) and almost no experience with Klaviyo.I have a Shopify Plus B2B store, and some companies have multiple people ordering, but they want all invoices (or order confirmat

312

3 hours ago

N

nico-mundoContributor I

Marketing

Help - Is it possible to remove the animation for a Form's "Teaser" on pageload?

I have two problems. -Problem 1 (Major issue): I am using a teaser on my form (popup), and on page load the teaser appears overflowing at the bottom of the screen (like half the teaser bubble is visible, cropped off since its at the bottom of screen…

121

8 hours ago

T

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which i

MypromiseContributor I

Marketing

How to get emails

how can i get more emails ?

kimaoContributor I

Shopify-branded events (Added to Cart, Checkout Started) not tracking for visitors identified via Klaviyo forms only logged-in customers tracked, despite profile syncing enabled

Hi everyone, I've hit a wall with Shopify pixel event tracking and I've exhausted everything in the docs, so I'd appreciate input from the community or Klaviyo staff. The issue: None of the Shopify-branded behavioral events (Added to Cart, Che

klmgr1Contributor I

Question about welcome flow timing best practices

Hi all, what delay do you recommend between the first and second welcome email? Thanks.

klsupt1Contributor I

Question about welcome flow timing best practices

Hi all, what delay do you recommend between the first and second welcome email? Thanks.

klanaly1Contributor I

Strategic advice

Question about welcome flow timing best practices

Hi all, what delay do you recommend between the first and second welcome email? Thanks.

PAZZIONContributor I

Klaviyo x Shopify Markets Concerns ?

Hi Klaviyo Team,We integrated Klaviyo with Shopify Markets (5 markets) a few months ago and have found it challenging to manage unique promo codes across different markets.We would appreciate your suggestions or any available workarounds for the foll

ksechContributor I

How to send Shopify order confirmation to additional email address

FYI, I have some experience with Shopify (tons of experience with other ecommerce) and almost no experience with Klaviyo.I have a Shopify Plus B2B store, and some companies have multiple people ordering, but they want all invoices (or order confirmat

312

3 hours ago

N

nico-mundoContributor I

Marketing

Help - Is it possible to remove the animation for a Form's "Teaser" on pageload?

I have two problems. -Problem 1 (Major issue): I am using a teaser on my form (popup), and on page load the teaser appears overflowing at the bottom of the screen (like half the teaser bubble is visible, cropped off since its at the bottom of screen…

121

8 hours ago

T

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which i

MypromiseContributor I

Marketing

How to get emails

how can i get more emails ?

ErinStudio336Contributor I

Accounts and settings

Sending Domain activation. not working

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was read

dazedandconfusedContributor I

Accounts and settings

SMS unsubscribe link showing wrong logo + no way to contact support or upgrade

Hey all,Hoping someone here has run into this or can point me in the right direction, because I'm going in circles trying to get help.The bug: The SMS unsubscribe link is displaying the wrong logo, it looks like one of our partners' logos scraped fro

cumesyContributor IV

Silent suppression of MMS

Hi,I have a database of approx 12k customers that we regulary text our specials to. Recently we have been getting less responses from our MMS campaigns, after much investigation I believe that this is due to “Silent Suppression” of our MMS, were text

adrq_Contributor I

Accounts and settings

Klaviyo "Replace" button

Just wanted to flag and raise concern regarding the way the “replace” button has been buried behind the 3 dots settings. This is NOT making our work easier and I understand you want to push the remix AI but this is not it. It just adds friction. Plea

1551

10 days ago

PaddyCumiskey_CCContributor I

Marketing

Klaviyo Rivo Integration

I am working in an account using Rivo loyalty solution. We would like to utilise a Klaviyo pop-up to collect new customer data and add them into the loyalty scheme as this will be the leading new customer offer. The rivo native integration is on-way

1711

10 days ago

S

suyogpActive Contributor I

Strategic advice

Exclude active subscribers from flows

How to exclude active subscribers from flows? Those who are the current subscribers of a product.What is the exact profile filter?I am using ‘Recharge’ to manage subscription. Any method to not send flow emails to the product subscribers?

1506