Welcome to the Klaviyo Community!

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Toke seoulContributor I

WhatsApp phone number connection stuck after completing Meta integration

We successfully completed the integration of our WhatsApp Business Account with Klaviyo through Meta. Meta confirms that the account is connected to Klaviyo, and WhatsApp Manager displays “Integration: Klaviyo.”However, the process is stuck at “Linki

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GabbyEspositoCommunity Manager

How to protect your Klaviyo account

A compromised Klaviyo login or exposed private API key can let someone view your customer data, send messages, or change your account settings. Here's a checklist straight from the Klaviyo security team for locking both down, including MFA, trusted d

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How to use Shopify product tags for branching in a Fulfilled Order flow

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IsabellaGContributor I

Strategic advice

Hi,I’m rebuilding a renewal flow for a Shopify supplement product. The flow needs to branch based on the daily capsule quantity (1–7 capsules), using Shopify product tags such as 1_capsuleDay, 2_capsuleDay, etc.The original flow was built in 2022 and

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savebeesContributor I

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

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2 days ago

GabbyEspositoCommunity Manager

Product updates and announcements

Calling all K:BOS 2026 attendees: Join the group chat!

Heading to K:BOS this September?Don’t just attend. Arrive connected.Join the K:BOS 2026 Attendees group on Klaviyo Community to meet the people you’ll be sharing the room with before, during, and after the event.Use the group to:Introduce yourself an

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2 days ago

danielle.garlandKlaviyo Employee

Product updates and announcements

New live training: Scale your strategy with Klaviyo’s AI Customer Agent

Deliver fast, personalized support at scale with AI.Join this live, expert-led training to learn how to set up and optimize Klaviyo’s AI Customer Agent to deliver 24/7 customer support, reduce support volume, and drive revenue. What You'll Learn:How

LouieuContributor I

Cannot permanently remove profiles

I can’t permanently delete profiles anymore. it’s silently fails so they can keep charging for dead profiles as your list grows. Even with a test list of 3 profiles it won’t delete them. Profile deletion has been silently disabled so you cannot dele

LozContributor I

Enable transactional email approval — free plan pathway?

Hi Klaviyo community. I want to enable transactional sending on my account so I can deliver quiz-result emails (Email #1 of my 4 quiz flows) to all quiz-takers regardless of marketing consent. My account is on the free plan so I can't reach live chat

savebeesContributor I

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

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2 days ago

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BlackTeethContributor I

Help - subscribe on desktop not working

Basically my email flow works perfectly fine but my sms one works on my phone but not when i try & subscribe on desktop anyone else having this issue?

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23 days ago

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danielmartinhqProblem Solver I

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

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8 months ago

JDavisContributor II