Groups
Events
Job Board
Champions
Academy
Help Center

New Post
Log in

Calling all K:BOS 2026 attendees: Join the group chat!

23 days ago

Welcome to the Klaviyo Community!

15,139 Topics
43,313 Replies
46,954 Members

Advice from Champions

Strategies from expert customers and partners

Online Event

Fri, Sep 18, 2026, 16:00

Champion Coaching: Using AI, MCP, and customer data to prepare for BFCM

How to use Klaviyo to build a brand voice people actually trust

Forum|Forum|2 days ago

350

What I split test before BFCM instead of subject lines

Forum|Forum|15 days ago

2551

How we made our Klaviyo signup forms convert better (7 small changes, one big rethink)

E

Forum|Forum|1 month ago

5460

Featured topics from Klaviyo

Product updates and announcements

New Academy course: add direct mail to your Klaviyo strategy

We all love getting mail...including your customers! Our new course on direct mail strategy shows you how to complement your digital marketing with a...

M

Forum|Forum|19 days ago

960

3 ways to use multi-branch splits in your Klaviyo flows

Forum|Forum|28 days ago

1790

What to expect at K:BOS 2026, and why past attendees say it's worth it

Forum|Forum|1 month ago

5090

Community bulletin

Local to community.klaviyo.com

Calling all K:BOS 2026 attendees: Join the group chat!

Forum|Forum|23 days ago

2351

Community member spotlight: Andy Dawson

Forum|Forum|1 month ago

1700

Introducing the Composer Community group – join to share product feedback and more

Forum|Forum|1 month ago

2090

Categories
Most Recent
Help Others

Join the conversation

Search for answers, explore topics, ask or answer questions, and crowdsource ideas.

Connect with Klaviyo

Connect with Klaviyo through product updates, training, and community resources.

Getting started with the community

6 topics

Product updates and announcements

356 topics

Live training recordings

293 topics

M

MathewNContributor I

Analytics

Events API accepts writes (202) but no events, metrics, or profiles ever appear — even via bulk-create with no Location header

I need help with I wanvt Klaviyo to recognize my metric payment failed and surface it so I can create a flow all effort has failed here is a summary: Every write returns HTTP 202 Accepted with valid Klaviyo response headers — but nothing is ever inge

50

M

10 hours ago

I

IceRelief64Contributor I

Service

Le compteur de facturation ne baisse pas après la suppression de profils

Bonjour,J’ai supprimé plusieurs profils de mon compte Klaviyo. La page Profils affiche maintenant 148 profils e-mail actifs sur 250, mais la page Facturation affiche toujours 211 profils utilisés, soit 84 %.J’ai actualisé les pages plusieurs fois et

71

13 hours ago

S

stevestwbContributor I

Marketing

How to add Klaviyo subscriber pop up to a GoDaddy website

Hi, I have a GoDaddy website and I am sending my subscriber emails from Klaviyo. I want to know how to integrate my Klaviyo subscriber pop up to my GoDaddy website. Thanks!

271

1 day ago

GabbyEspositoCommunity Manager

Strategic advice

How to use Klaviyo to build a brand voice people actually trust

7 ideas for using segmentation, AI, reviews, and SMS in Klaviyo to build up your brand voice, not lose it.Quick answer: As AI-generated marketing gets cheaper and more common, brands that stand out are the ones deciding on purpose where a human voice

350

2 days ago

Y

yskiinContributor I

Accounts and settings

cuenta de prueba

Por error habilite la cuenta de prueba y ahora quiero quitarla y que vuelva todo a un estado anterior a este pero no se como hacerlo si alguien me puede ayudar me dicen que contacte con soporte pero al tener un plan gratuito no me atienden

441

2 days ago

L

LozContributor I

Strategic advice

Enable transactional email approval — free plan pathway?

Hi Klaviyo community. I want to enable transactional sending on my account so I can deliver quiz-result emails (Email #1 of my 4 quiz flows) to all quiz-takers regardless of marketing consent. My account is on the free plan so I can't reach live chat

201

2 days ago

I

IsabellaGContributor I

Strategic advice

How to use Shopify product tags for branching in a Fulfilled Order flow

Hi,I’m rebuilding a renewal flow for a Shopify supplement product. The flow needs to branch based on the daily capsule quantity (1–7 capsules), using Shopify product tags such as 1_capsuleDay, 2_capsuleDay, etc.The original flow was built in 2022 and

953

I

2 days ago

A

AnouskaRalphKlaviyo Employee

Live training recordings

[Strategy Session] Grow your list before 11/11

Whether you attended the live session or not, in this post you’ll find the session replay and all of the additional resources mentioned during the training.In this session, we covered how to grow a high-quality subscriber list ahead of 11.11, includi

130

A

2 days ago

R

rueller001Contributor I

Strategic advice

Impacted by spam bot attacks

Hi Everyone,I wanted to have a conversation about spam attacks on one of our stores which has been happening more frequently in the last 2 months. We’ve had our deliverability rates impacted and even our active profile count has increased which has i

4105

3 days ago

GabbyEspositoCommunity Manager

Strategic advice

K:BOS 2025 customer insights for smarter growth this BFCM and beyond

At K:BOS 2025, Klaviyo customers shared how they’re using data, creativity, and connection to grow smarter, not just bigger. From retail and beauty to food and wellness, brands revealed the tactics fueling stronger personalization, loyalty, and perfo

3042

MathewNContributor I

Events API accepts writes (202) but no events, metrics, or profiles ever appear — even via bulk-create with no Location header

I need help with I wanvt Klaviyo to recognize my metric payment failed and surface it so I can create a flow all effort has failed here is a summary: Every write returns HTTP 202 Accepted with valid Klaviyo response headers — but nothing is ever inge

50

M

10 hours ago

I

IceRelief64Contributor I

Service

Le compteur de facturation ne baisse pas après la suppression de profils

Bonjour,J’ai supprimé plusieurs profils de mon compte Klaviyo. La page Profils affiche maintenant 148 profils e-mail actifs sur 250, mais la page Facturation affiche toujours 211 profils utilisés, soit 84 %.J’ai actualisé les pages plusieurs fois et

71

13 hours ago

Y

yskiinContributor I

Accounts and settings

cuenta de prueba

Por error habilite la cuenta de prueba y ahora quiero quitarla y que vuelva todo a un estado anterior a este pero no se como hacerlo si alguien me puede ayudar me dicen que contacte con soporte pero al tener un plan gratuito no me atienden

441

2 days ago

L

LozContributor I

Strategic advice

Enable transactional email approval — free plan pathway?

Hi Klaviyo community. I want to enable transactional sending on my account so I can deliver quiz-result emails (Email #1 of my 4 quiz flows) to all quiz-takers regardless of marketing consent. My account is on the free plan so I can't reach live chat

201

2 days ago

S

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

571

6 days ago

B

BlackTeethContributor I

Marketing

Help - subscribe on desktop not working

Basically my email flow works perfectly fine but my sms one works on my phone but not when i try & subscribe on desktop anyone else having this issue?

2061

27 days ago

D

danielmartinhqProblem Solver I

Marketing

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

4262

D

7 months ago

K

Kelsey19Contributor I

Marketing

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

6922

8 months ago

JDavisContributor II

Marketing

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

5696

2 years ago