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Campaigns, Flows, and SMS

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maikelbloemenNew Member

Accounts and Settings

You will be prompted to configure onsite tracking after connecting to your Shopify store.

I would like to turn on onsite tracking, I used this link: https://help.klaviyo.com/hc/en-us/articles/4425956184731instead of the green response I get this in blue: You will be prompted to configure onsite tracking after connecting to your Shopify store. what can I do?

PieceCraftLoveNew Member

Campaigns, Flows, and SMS

Customer Getting Dropped from a Flow - HELP!

I set up a flow to send a series of emails when a customer purchases a specific product, seems simple enough. I even purchased the product MYSELF to test that the flow worked. It looked like it was working, so far the first two emails have gone out to the people who have purchased, but for some reason, the FIRST person who ordered the product did not get the third email in the series. Her account wasn’t skipped, there is NO way to force the email to go out to her, to resend it or anything. Her account just NEVER went to the next email in the flow. WHAT THE HECK? The only thing I can think of is that she was skipped at the beginning due to Smart Sending (the bane of my existence) but I fixed that and she got the SECOND email just not the third! Oh and for some reason, I’m not getting the emails either, plus there is no way to MANUALLY send the flow emails or push my account through the flow, I just don’t exist in there anymore, even though I DID purchase the item and so I should get t

LisaSMNew Member

Campaigns, Flows, and SMS

Linking a QR code to a SMS sign up form

Hi I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks

edwinvNew Member

Metrics and Analytics

Klaviyo Attributed Revenue Metrics

On the overview dashboard, the preset cards “Conversion by Channel” and “Conversion Summary” show Klaviyo Attributed Revenue. The numbers there do not match up with figures reported by metrics like Placed Order, Ordered Product, Fulfilled Order, etc. How is this calculated? Additionally, when I try to create a custom report for one of the metrics mentioned above and group them by Attributed Message/Flow (to get metrics for campaigns and flows respectively), I get a row with an empty Attributed Message/Flow, and the Attributed Message/Flow Name is “Unknown ()” What is this attributed to? I thought it was referring to the unselected grouping (e.g. Unknown refers to Message when grouped by Flow) but the numbers don’t add up.

SK101New Member

Metrics and Analytics

Added to cart metric will only happen when specifying ?utm_email=email@address.com

I set up so I can track added to cart metric in klaviyo however I can only see that in klaviyo when I specify ?utm_email=email@email.com. In the past it was working but after upgrading to OS2.0 I can’t track without specifying utm_email what do i need to do?

Erik-GilpaNew Member

Lists, Segments, and Profiles

Will a user go through my flow again if they sign up for another form that re-adds them to the List?

Hi there I have two signup forms on my website that are collecting emails to the same list. One of the signup forms has a Profile Property “Hvalpebog” attached. Is it possible that profiles that already is a member of the list, will receive another flow, when signing up again with the signup form with the Profile Property? Best Erik

Anna McCarthyKlaviyo Employee

Email Templates and Coupons

Creating vertically stacked abandoned cart tablesTutorial

Dynamic table blocks don’t always have to show a product and its description side by side in the traditional horizontal format. In fact, you can build a dynamic table block that stacks vertical where your product details are highlighted underneath your product image!The directions of this post are very similar to the last post - Building a dynamic table block using event data - showing how to create a dynamic event table from scratch. The only difference here, is the image will be added within the text portion of the table, through the image button. So, the directions will be the same until the last paragraph where I discuss how to add in an image to the text.Dynamic event data will only show when the email is inside of an event based flow (abandoned cart, etc). For this example, I will be talking about abandoned cart, but this process can be used with other event triggers as well. This data shows information on what the customer did when on your website. In a flow email, add in a tabl

Aram BeckerNew Member

Product Feed with multiple Categories that must be set (logical AND)

We would like to create a product feed / data feed, with products that have to include multiple categories. We can already create a feed, where one of the categories must be set (logical OR) through `Limit to specific categories`. As an example, we would like to create a feed with all consoles, games and accessories in our `Nintendo Wii`, `Nintendo Gamecube` and `Gameboy` and Category. As of now we have to set:Nintendo Wii - Games Nintendo Wii - Consoles Nintendo Wii - Accessories Nintendo Gamecube - Games Nintendo Gamecube - Consoles Nintendo Gamecube - Accessories Gameboy - Games Gameboy - Consoles Gameboy - AccessoriesIf we could `AND` categories like in Flows, this would shorten the list dramatically:Categories Games Consoles Accessories AND Nintendo Wii Nintendo Gamecube Gameboy We are planning to use 30-50 Categories in combination with 5 or more general Categories, so at the moment we would have to set 150-250 entries.

Aram BeckerNew Member

Campaigns, Flows, and SMS

Using a different event for back in stock flows

The documentation (https://developers.klaviyo.com/en/docs/how-to-enable-back-in-stock-for-custom-catalog-feeds) says, that the event for back in stock notifications has to be called Subscribed to Back in Stock.Would it be possible to create a back in stock flow from an event, which has a different name? More specifically, we want to use the event `Added to Wishlist` which has the same format as the back in stock subscription to also provide a back in stock notification. We could of course send the subscription together with the event, but we would like to have more control over the flow, separately from the normal back in stock flow.

Black PumaNew Member

Accounts and Settings

Can I add users of my Klaviyo account to Klaviyo Academy?

Hi there everybody ! Can I add users from my Klaviyo account to my Klaviyo Partner Academy? If so, How can I do it? Thanks in advanced!! Rafa

maikelbloemenNew Member

Accounts and Settings

You will be prompted to configure onsite tracking after connecting to your Shopify store.

I would like to turn on onsite tracking, I used this link: https://help.klaviyo.com/hc/en-us/articles/4425956184731instead of the green response I get this in blue: You will be prompted to configure onsite tracking after connecting to your Shopify store. what can I do?

PieceCraftLoveNew Member

Campaigns, Flows, and SMS

Customer Getting Dropped from a Flow - HELP!

I set up a flow to send a series of emails when a customer purchases a specific product, seems simple enough. I even purchased the product MYSELF to test that the flow worked. It looked like it was working, so far the first two emails have gone out to the people who have purchased, but for some reason, the FIRST person who ordered the product did not get the third email in the series. Her account wasn’t skipped, there is NO way to force the email to go out to her, to resend it or anything. Her account just NEVER went to the next email in the flow. WHAT THE HECK? The only thing I can think of is that she was skipped at the beginning due to Smart Sending (the bane of my existence) but I fixed that and she got the SECOND email just not the third! Oh and for some reason, I’m not getting the emails either, plus there is no way to MANUALLY send the flow emails or push my account through the flow, I just don’t exist in there anymore, even though I DID purchase the item and so I should get t

LisaSMNew Member

Campaigns, Flows, and SMS

Linking a QR code to a SMS sign up form

Hi I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks

SK101New Member

Metrics and Analytics

Added to cart metric will only happen when specifying ?utm_email=email@address.com

I set up so I can track added to cart metric in klaviyo however I can only see that in klaviyo when I specify ?utm_email=email@email.com. In the past it was working but after upgrading to OS2.0 I can’t track without specifying utm_email what do i need to do?

Aram BeckerNew Member

Product Feed with multiple Categories that must be set (logical AND)

We would like to create a product feed / data feed, with products that have to include multiple categories. We can already create a feed, where one of the categories must be set (logical OR) through `Limit to specific categories`. As an example, we would like to create a feed with all consoles, games and accessories in our `Nintendo Wii`, `Nintendo Gamecube` and `Gameboy` and Category. As of now we have to set:Nintendo Wii - Games Nintendo Wii - Consoles Nintendo Wii - Accessories Nintendo Gamecube - Games Nintendo Gamecube - Consoles Nintendo Gamecube - Accessories Gameboy - Games Gameboy - Consoles Gameboy - AccessoriesIf we could `AND` categories like in Flows, this would shorten the list dramatically:Categories Games Consoles Accessories AND Nintendo Wii Nintendo Gamecube Gameboy We are planning to use 30-50 Categories in combination with 5 or more general Categories, so at the moment we would have to set 150-250 entries.

Aram BeckerNew Member

Campaigns, Flows, and SMS

Using a different event for back in stock flows

The documentation (https://developers.klaviyo.com/en/docs/how-to-enable-back-in-stock-for-custom-catalog-feeds) says, that the event for back in stock notifications has to be called Subscribed to Back in Stock.Would it be possible to create a back in stock flow from an event, which has a different name? More specifically, we want to use the event `Added to Wishlist` which has the same format as the back in stock subscription to also provide a back in stock notification. We could of course send the subscription together with the event, but we would like to have more control over the flow, separately from the normal back in stock flow.

Black PumaNew Member

Accounts and Settings

Can I add users of my Klaviyo account to Klaviyo Academy?

Hi there everybody ! Can I add users from my Klaviyo account to my Klaviyo Partner Academy? If so, How can I do it? Thanks in advanced!! Rafa

KeviSunshineNew Participant

Developer Group

Is there a list of bad emails and phone numbers that Klaviyo rejects?

Hi all,We have some loads that send subscribers in bulk to Klaviyo using the Subscribe Profiles to List endpoint.The problem is, if there is one bad email or phone number in the bulk load, Klaviyo will reject the full request.For example, if there’s a phone number like 999-999-9999, Klaviyo responds with an HTTP 400 and the error {"detail":"+19999999999 is not a valid phone number."}.In order to prevent a single bad phone/email from breaking our bulk loads, we’d like to filter out bad emails/phones. Is there a list of emails/phones that Klaviyo rejects?Thank you!

CCSkaggsCreativeNew Member

Campaigns, Flows, and SMS

How can I choose the new editor in flow emails so I can access my saved content int he new editor?

Hi all, I’m new to learning Klayvio, and I am currently trying to add some saved sections to my clients flows but the flows are still using the older style editer. Is there a way to do this?? Do we know when the flows are getting the new editer? Thanks!CC

Lorena JaquelineNew Member

Campaigns, Flows, and SMS

Issue with "viewed product" tracking in browse abandonment flow

Hi Community! Hope you can help me again. I’ve set the flow above, and ran a test to see if it will put me on queue for the email, and it did! The thing is… today when I received the email it wasn’t the product that originally put me in the flow, but the last product I saw in the eCommerce today. :/ So, I’m thinking I didn’t get right how the flow is supposed to work or even the viewed product snippet. This is the tag configured in the email: {{ person.ViewedItems.0.Title }}. My guess is that the tag only recover the last product a browser viewed, so I’m thinking about having to delete or replace the 1-day delay, but I’m all confused here. Or maybe there is a different tag that I should be using?It is important to me to have a time delay to avoid spamming my browsers. Thanks in advance!

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