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Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

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PezContributor II

Updating font/colour text styles in a Form

I’m having trouble updating the font colour style for a numbered list within a form. Does anyone know which section within the ‘Styles’ I need to update?Thank you!

TwoPointZeroContributor III

Integrations and Reviews

Product Feed & Catalog Sources - Nothing is syncing

So I have seemed to run into something weird, where both my product feed and catalog sources aren’t syncing anything, I’ve tried deleting and re-creating to no avail. A few months ago, all products on my site were deleted. I decided to overlook my klaviyo settings and familiarize myself with recent changes, and came across every product/category was as if I never deleted anything off my shop. At this point I am really confused. Even re-creating API does not fix this. I have a bunch (hundreds...) of products and whatnot still showing up when they shouldn’t (https://www.klaviyo.com/catalog/items and https://www.klaviyo.com/catalog/categories) - Every time I try to recreate a feed or source, it just tells me sync failed with no specification. Both products showing up as published and not published, though absolutely none of the products that are in these feeds are no longer available on my site. I’m at the point, I need to ask for help. It worked before, nothing changed but the amount o

Sarah75Contributor I

Campaigns and Flows

Mobile and and computer setting

I would like to optimize the computer version and the mobile version on my new email campaign but each time I set it well from one side it disrupts from the other one , someone can help me please ?

Victor BustosContributor I

Campaigns and Flows

Discount Code Configuration in Flows: Automatic or Manual Creation ?

The question is about the titles of the discounts I have within the flows, which say "INSERT-CODE". My question is whether the system will automatically create those discount codes, or if I need to enter them manually, or how should I set them up. What seems strange to me is that I don't know where to configure those discounts. What methods are used to test these flows in real life?

WillisContributor I

Tracking Form Submit to the Facebook Pixel

Does anyone know how to track Facebook lead events when a Klaviyo form us successfully submitted? I have a Shopify store and I’m running lead campaigns. I’d like to track and optimise for leads. I’ve added the following code however when using the event testing tool on Facebook it’s not showing. I know I can set it up with the Facebook tool but this only fires when they click the button and not the successful submission! <script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { /// FACEBOOK PIXEL ID }});</script>Thank you!!

jimkActive Contributor I

Lists, Segments, and Profiles

3rd party lists

Good day all,I’m working with a very credible, but not well known ESP. They will be supplying email lists that have been through a permission pass - meaning they are opt-in and CAN SPAM compliant. They quietly supply various services to many of the Fortune 500, so they would not compromise their and their client’s reputation by spamming or selling lists that are not 100% opt-in.This page suggests that Klaviyo does not allow third party lists. Can anyone shed some light on this? There must be a some exceptions. Thanks in advance…..Jim

NDAPartner - Silver

Campaigns and Flows

Campaigns Missing from List View, Only showing up in Calendar View

Have had this issue for months….various, usually new-ish campaigns (sometimes drafts, sometimes campaigns that have been sent) do not show up in the “Campaigns” list view. When you go to “Calendar” view they are there and you can access that way. But for lots of reasons….I need them all to show up in list view. I talked to chat support back when it started and they said it’s a Chrome issue but that seems unlikely. This is happening across clients and there doesn’t seem to be any rhyme or reason to what campaigns it applies to. To add to the issues….in the last couple of weeks….occasionally my campaigns list will only show a single campaign. I have checked all filters, changed time windows, etc but nothing fixes it, aside from signing out and then back in.Anyone else have this issue and successfully solve it?

christianhelioContributor I

Email Templates and Coupons

Can you show/hide block based on the date an email is sent?

Hello,As Xmas is approaching I wanted to customize some of my flows to include Xmas based alerts (i.e. Order by December 15th for delivery before Christmas).I am wondering if it’s possible to set up a show/hide block where the conditional logic is tied to the date the email is received (or even the date an order is placed which triggers the flow)? I have an metric-based flow right now and the only variables I see are event variables and none of them seem to relate to the actual time/date/place of the orders. Any help would be much appreciated.

ehala75Contributor I

Accounts and Settings

Birthdate Range on Input Form

On my sign up form I ask for a birthday. It will not let me enter a birthdate later than 1/1/2023. For example if I try to enter 3/5/2023, it says the range is 1/1/2020 to 1/1/2023. How do I extend this date so that users may enter a birthday for this year?

Send That EmailContributor II

Lists, Segments, and Profiles

Feature Request: adding rules to filter MPP opens

While creating segments, I want to identify those who REALLY opened emails where Apple MPP as “true”Since many machine opens occur shortly after an email/SMS send, wouldn’t it seem like a good way of identifying real opens would be using something like the following rule?Opened Email is at least 2 over all time, where any Message is the same, where Apple Privacy Open equals true Unless there is already a way around this, I think many Klaviyo users can benefit from this.😊Currently, Klaviyo’s How to identify iOS15 Mail Privacy Protection opens doesn’t address this issue.

PezContributor II

Updating font/colour text styles in a Form

I’m having trouble updating the font colour style for a numbered list within a form. Does anyone know which section within the ‘Styles’ I need to update?Thank you!

TwoPointZeroContributor III

Integrations and Reviews

Product Feed & Catalog Sources - Nothing is syncing

So I have seemed to run into something weird, where both my product feed and catalog sources aren’t syncing anything, I’ve tried deleting and re-creating to no avail. A few months ago, all products on my site were deleted. I decided to overlook my klaviyo settings and familiarize myself with recent changes, and came across every product/category was as if I never deleted anything off my shop. At this point I am really confused. Even re-creating API does not fix this. I have a bunch (hundreds...) of products and whatnot still showing up when they shouldn’t (https://www.klaviyo.com/catalog/items and https://www.klaviyo.com/catalog/categories) - Every time I try to recreate a feed or source, it just tells me sync failed with no specification. Both products showing up as published and not published, though absolutely none of the products that are in these feeds are no longer available on my site. I’m at the point, I need to ask for help. It worked before, nothing changed but the amount o

WillisContributor I

Tracking Form Submit to the Facebook Pixel

Does anyone know how to track Facebook lead events when a Klaviyo form us successfully submitted? I have a Shopify store and I’m running lead campaigns. I’d like to track and optimise for leads. I’ve added the following code however when using the event testing tool on Facebook it’s not showing. I know I can set it up with the Facebook tool but this only fires when they click the button and not the successful submission! <script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { /// FACEBOOK PIXEL ID }});</script>Thank you!!

jimkActive Contributor I

Lists, Segments, and Profiles

3rd party lists

Good day all,I’m working with a very credible, but not well known ESP. They will be supplying email lists that have been through a permission pass - meaning they are opt-in and CAN SPAM compliant. They quietly supply various services to many of the Fortune 500, so they would not compromise their and their client’s reputation by spamming or selling lists that are not 100% opt-in.This page suggests that Klaviyo does not allow third party lists. Can anyone shed some light on this? There must be a some exceptions. Thanks in advance…..Jim

NDAPartner - Silver

Campaigns and Flows

Campaigns Missing from List View, Only showing up in Calendar View

Have had this issue for months….various, usually new-ish campaigns (sometimes drafts, sometimes campaigns that have been sent) do not show up in the “Campaigns” list view. When you go to “Calendar” view they are there and you can access that way. But for lots of reasons….I need them all to show up in list view. I talked to chat support back when it started and they said it’s a Chrome issue but that seems unlikely. This is happening across clients and there doesn’t seem to be any rhyme or reason to what campaigns it applies to. To add to the issues….in the last couple of weeks….occasionally my campaigns list will only show a single campaign. I have checked all filters, changed time windows, etc but nothing fixes it, aside from signing out and then back in.Anyone else have this issue and successfully solve it?

christianhelioContributor I

Email Templates and Coupons

Can you show/hide block based on the date an email is sent?

Hello,As Xmas is approaching I wanted to customize some of my flows to include Xmas based alerts (i.e. Order by December 15th for delivery before Christmas).I am wondering if it’s possible to set up a show/hide block where the conditional logic is tied to the date the email is received (or even the date an order is placed which triggers the flow)? I have an metric-based flow right now and the only variables I see are event variables and none of them seem to relate to the actual time/date/place of the orders. Any help would be much appreciated.

ehala75Contributor I

Accounts and Settings

Birthdate Range on Input Form

On my sign up form I ask for a birthday. It will not let me enter a birthdate later than 1/1/2023. For example if I try to enter 3/5/2023, it says the range is 1/1/2020 to 1/1/2023. How do I extend this date so that users may enter a birthday for this year?

Send That EmailContributor II

Lists, Segments, and Profiles

Feature Request: adding rules to filter MPP opens

While creating segments, I want to identify those who REALLY opened emails where Apple MPP as “true”Since many machine opens occur shortly after an email/SMS send, wouldn’t it seem like a good way of identifying real opens would be using something like the following rule?Opened Email is at least 2 over all time, where any Message is the same, where Apple Privacy Open equals true Unless there is already a way around this, I think many Klaviyo users can benefit from this.😊Currently, Klaviyo’s How to identify iOS15 Mail Privacy Protection opens doesn’t address this issue.

PHuetContributor I

Integrations and Reviews

New Integration

Hello there, I’m setting up my new site with my new Klaviyo. The drop down for “Advertising Account” is only showing my personal FB page. The drop down for “Lead Ad Settings” is only showing my business page. I want to only link my business page. Is it correct to select my personal FB page on “Advertising Account”? Pam

MTITContributor I

PopUp Form doesn't display

I have set up a subscription form using a popup form. I have configured it to show to all users who are not on my list (new subscribers), and to appear when the user scrolls to 40% of the page.I have also set it to only display on pages containing a certain string.However, this doesn't work, the popup never appears.Do I have to configure something special to make it appear?

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