Groups
Events
Job Board
Champions
Academy
Help Center

New Post
Log in

Calling all K:BOS 2026 attendees: Join the group chat!

15 days ago

Welcome to the Klaviyo Community!

15,119 Topics
43,250 Replies
46,920 Members

Advice from Champions

Strategies from expert customers and partners

Online Event

Thu, Sep 3, 2026, 18:00

Champion Coaching: Peak season calendar planning and campaign cadence

What I split test before BFCM instead of subject lines

Forum|Forum|7 days ago

1071

What Champions are doing differently with segmentation, send strategy, and list health

Forum|Forum|20 days ago

2540

How we made our Klaviyo signup forms convert better (7 small changes, one big rethink)

E

Forum|Forum|27 days ago

5260

Featured topics from Klaviyo

Product updates and announcements

New Academy course: add direct mail to your Klaviyo strategy

We all love getting mail...including your customers! Our new course on direct mail strategy shows you how to complement your digital marketing with a...

M

Forum|Forum|11 days ago

790

3 ways to use multi-branch splits in your Klaviyo flows

Forum|Forum|20 days ago

1560

What to expect at K:BOS 2026, and why past attendees say it's worth it

Forum|Forum|27 days ago

4790

Categories
Most Recent
Help Others

Join the conversation

Search for answers, explore topics, ask or answer questions, and crowdsource ideas.

Connect with Klaviyo

Connect with Klaviyo through product updates, training, and community resources.

Getting started with the community

6 topics

Product updates and announcements

356 topics

Live training recordings

292 topics

C

charlsmithxContributor II

Marketing

Job title - internal alerts

Hello :) I have set up a few forms with internal alerts that have all worked fine, except for this one needs to have job title included in the alert. I have tried all of these: job_title {{ person.job_title }} or {{ person|lookup:"job_title" }}. None

DgranditerContributor I

Marketing

How do I add the brand name above the product name in a campaign email

How do I add the brand of the product above the product name like the image attached. I am able to add it in the description box but it displays below the product name.

1274

E

22 hours ago

GabbyEspositoCommunity Manager

Strategic advice

Join the conversation: What’s something you wish you knew earlier for campaign planning?

What’s something you wish you knew earlier when planning campaigns? Here's mine that goes for general planning: good enough and done beat a perfection spiral. I get too caught up in optimizing something and that can be my downfall. Let me know if you

WohpeContributor I

Pop up form Issue - customer can go to next step when submitting form stuck on loading

i phase this issue, when i try to submit the form (klick the subscribe button) there’s a loading and stuck there. can anyone help me with this?

NatalieBarkerContributor I

Accounts and settings

Sender email randomly changed without me amending anything

Hi,Today I sent an email campaign and the sender email has randomly swapped to my login/profile email address - rather than the organisation email we use as the sender (and have done for 2 years plus with no problems). Has there been a glitch or some

hahaContributor I

Super Bear Adventure: Praktik terbaik untuk segmentasi email audiens gamer?

Halo semua,Saya baru di sini dan sedang mencari beberapa saran strategis.Saat ini saya menjalankan toko Shopify kecil yang menjual merchandise untuk sebuah game bernama Super Bear Adventure. Kami menggunakan Klaviyo untuk email marketing dan sejauh i

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

140

S

3 days ago

GabbyEspositoCommunity Manager

Strategic advice

Klaviyo pricing on a tight budget – how do you make it work as you grow? (share your tips)

Klaviyo’s price is one of the first hurdles a lot of people mention.For this question of the week, I want to open the floor up to addressing these concerns as a community. I would love to hear how you’re making Klaviyo work on a smaller budget.What t

3183

4 days ago

T

thomas.delacruzContributor I

Marketing

"machine_open: true" Filtering

This is not regarding Apple Privacy Opens. I would like to be able to segment opens while filtering by machine_open: true to isolate all machine opens, not just MPP. This is not achievable through the segment builder. For the purposes of this engagem

1982

5 days ago

S

sydney.milhavenContributor I

Marketing

Converting Repeat Buyers Into Subscribers - Segment Building

I am looking to build a segment for customers who have purchased the same product repeatedly across our entire product line but are not subscribed to our subscription program. I am struggling with the "purchased the same item repeatedly" part. Is the

531

5 days ago

N

NatalieBarkerContributor I

Accounts and settings

Sender email randomly changed without me amending anything

Hi,Today I sent an email campaign and the sender email has randomly swapped to my login/profile email address - rather than the organisation email we use as the sender (and have done for 2 years plus with no problems). Has there been a glitch or some

231

1 day ago

S

savebeesContributor I

Accounts and settings

Can't reach email support

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support. If this is not the case,

sydney.milhavenContributor I

Marketing

Converting Repeat Buyers Into Subscribers - Segment Building

I am looking to build a segment for customers who have purchased the same product repeatedly across our entire product line but are not subscribed to our subscription program. I am struggling with the "purchased the same item repeatedly" part. Is the

juzihContributor I

The value of state is missing in the Klaivyo authorization callback address.

we've noticed that when a merchant isn't logged into the Klaviyo platform, the `state` value in the Klaviyo callback URL is lost after authorization. However, if the merchant logs into the Klaviyo platform first and then authorizes, the `state` value

KSCTGEContributor I

Optimising Transaction Order Fulfilment Flow Based on Specific Products

Hi All, I would love some help / advice on how to optimise my current two post purchase Order fulfilment flows. Summary: I sell products that have different shipping times, one set of products 3days (A) , another set of products 5 days (B). I current

BlackTeethContributor I

Marketing

Help

Basically my email flow works perfectly fine but my sms one works on my phone but not when i try & subscribe on desktop anyone else having this issue?

1681

19 days ago

D

danielmartinhqProblem Solver I

Marketing

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Marketing

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

6562

8 months ago

JDavisContributor II

Marketing

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

5436

2 years ago