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49 Topics

C
Contributor II
chanContributor II
asked in Lists, Segments, and Profiles

Is there any need to keep active profiles?

My question is - are there any good reasons to keep active profiles that are not opted in for marketing?As the monthly plans are based on the number of active profiles you have, it seems silly to be paying for these if they can't really be emailed. We do send an abandon cart email however that is sent a few hours after their visit so after a few weeks, are these active profiles of any use if we won't be emailing them?Do you recommend keeping these for a certain amount of time?If deleting them is the way to go, is there a way to automate it so that it deletes non opted in active profiles after a certain period?

4
DavidV
Partner - Gold
1 day ago
S
Contributor I
SwozzaContributor I
asked in Lists, Segments, and Profiles

Ask People if they want to continue getting our emails

Hello, We have a list of people who have not opened our emails for 90 days, I would like to email them asking if they want to continue getting our emails then click this button, and if they do not then remove them from our list. Is this possible? Thanks 

3
DavidV
Partner - Gold
3 days ago
B
Contributor I
bbjuweContributor I
asked in Accounts and Settings

How do I migrate to the new Public API key?

I am a noob in any coding. I received an email that Public API is retiring, and I am using my Public API for my domain (crazydomains.com.au). Can somebody help me please. The email about API retirement is just so confusing for me who has no coding knowledge.  What do I do???

6
DavidV
Partner - Gold
3 days ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

8
DavidV
Partner - Gold
13 days ago
U
Contributor I
Usman_abdullah71Contributor I
asked in Accounts and Settings

Multiple sites on woocpmmerce

My client has two domains/sites on woocommerce let’s say shop.com as the primary one for the canadian customers and us.shop.com for other international ones…We have integrated Klaviyo and created a signup form but it’s only showing on canadian websites.. There are alot of other issues as well with managing multiple domains.. Like do we need to create a seperate account for both stores and if yes how because the klaviyo plugin is only one on woocommerce or both websites will have their seperate plugins on woocommerce?? How does this work and is there any easy way around it??  and why is this simple thing so complex

2
DavidV
Partner - Gold
16 days ago
M
Contributor I
MatthewRContributor I
asked in Campaigns and Flows

How do I clear all Flow Filters so it displays every flow?

When wanting to view the flows I have built out, I am forced to selected a filter to display the list of flows. “1 filter selected” is shown and I am unable to clear this. How do I clear the filter so it displays every flow, no matter the type?

5
DavidV
Partner - Gold
17 days ago
B
Contributor I
btchuybuiContributor I
asked in Campaigns and Flows

how to restore flow in klaviyo

how to restore flow klaviyo

1
DavidV
Partner - Gold
18 days ago
L
Contributor I
lindawContributor I
asked in Sign-up Forms

How to install forms in Klaviyo

Thanks for the welcome. Great to be here.I’d like more information on installing forms on Klaviyo. Thank you.-lindaw

1
DavidV
Partner - Gold
18 days ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
22 days ago
J
Contributor IV
jessebContributor IV
asked in Lists, Segments, and Profiles

One profile in multiple flows

Hello,I’m looking to create an automated flow to follow up with new users that submit the signup waiver for our gym and take a trial class.I want all new user signups to be added to a welcome series flow. I want to create an additional flow for users that were referred by a specific channel such as Instagram or referred by a friend for example.What would be the best way to organize the profiles and flows to accomplish this?This is what I’m thinking:Waiver signup form has an option to select “referred by channel” Add custom property to profiles for “referred by channel” All signups are added as profiles to a master list “all waiver signups” Profiles are segmented/tagged by specific referral channel (eg. Instagram, referred by friend, etc.) Create “welcome series” for all signups Create a separate “welcome series” made for a specific channel Profiles added to the “all waiver signups” list enter “Welcome Series”  flow Profiles tagged with specific channel enter the flow designed for that

5
DavidV
Partner - Gold
22 days ago
M
Contributor I
mysticmalaContributor I
asked in Campaigns and Flows

Sign up form issues

Created a multi step sign up form. I can make it go live but does not how on website,.

4
M
Contributor I
23 days ago
L
Contributor II
lucntimereContributor II
asked in Campaigns and Flows

New to the Klaviyo Community! Seeking Tips and Support

I'm excited to become a part of this community of marketers and enthusiasts. As a newcomer, I'm eager to dive into the world of email marketing with Klaviyo and learn from the collective wisdom shared here.I'm particularly interested in understanding how to optimize email campaigns, utilize Klaviyo's features effectively, and explore best practices for driving engagement and conversions.If you have any tips, advice, or resources to share with someone just starting their journey with Klaviyo, I would greatly appreciate it!

2
L
Contributor II
25 days ago
B
Contributor I
belwalshubhamContributor I
asked in Campaigns and Flows

OS not supporting a typeface

we were not able to solve one issue: being able to display our custom fonts due to an OS not supporting a typeface. Is there a way to use custom code to embed typefaces/ our host typefaces on a server and override the fallback font necessity on an OS? or any possible solution through code to help us rectify this issue?

3
Ashley I.
Partner - Gold
28 days ago
G
Contributor I
giang_y42Contributor I
asked in Developer Group

v1 API - Retrieving "unsubscribe" metric results in 404 error

Hello,we are an ETL tool and our application so far, has been retrieving data from various endpoints of the v1 API. However, on 1st April the the imports requesting from the endpoints'https://a.klaviyo.com/api/v1/metrics'and  'https://a.klaviyo.com/api/v1/metric/'have started to fail for the metric “unsubscribe” / “Unsubscribed. The response is a 404 error.As far we can read from docs, the v1 API will only be deprecated by June 30, 2024. Hence, we don’t have any idea why this endpoint is resulting in a 404 error for all our customers? Thank you!

6
DavidV
Partner - Gold
29 days ago
S
Contributor I
shubham773Contributor I
asked in Lists, Segments, and Profiles

How can I limit the number of results in API response?

I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default. Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size). Looking forward to hear back on this.Thanks.

3
DavidV
Partner - Gold
1 month ago
C
Contributor I
CookieChrisContributor I
asked in Lists, Segments, and Profiles

Collecting emails at live event.

What is an easy electronic method to add names to an email list at a live event? Did not find a “Text to join” option within Klaviyo.  

2
bluesnapper
Partner
1 month ago
T
The Lilley LineNew Member
asked in Integrations and Reviews

Matching image color to background color

Hi Klaviyo --I would like to know if I can choose a background color to match a color in my image.  I don’t have any color codes.  I am hoping that I can hover over the image, and your software will read and mimic a color from the image that I have uploaded to Klaviyo email draft.Thanks, Stephanie  

1
DavidV
Partner - Gold
1 month ago
N
Contributor II
NanetteContributor II
asked in Lists, Segments, and Profiles

Notification when subscriber updates preferences

Hi! I revised my preferences page to allow subscribers to choose what they would like to receive (email and/or SMS), as well as a custom property field for any notes they would like to submit.Two things:I tested this with one of my personal accounts by adding my phone number and subscribing to SMS...but that change wasn’t made in the profile - the phone number was not added to the profile nor was the profile added to my SMS list. Any thoughts as to why (or is this functionality something that isn’t possible from the preferences page? Is there a way to receive a notification when a subscriber updates his or her preferences?Thanks!Nan

1
DavidV
Partner - Gold
1 month ago
P
Contributor I
PiraniLifeContributor I
asked in Developer Group

Hosted Page

I have a bit of an issue… We have been hosting our Klaviyo Embeded Webforms on our website.  We have a shopify site.  It looks like this www.pirani.life/pages/tortuga - It works but we want these subscribers to be added to a list that is different than the Shopify/Klaviyo integration.  I know I can signup for a webhosting like Godaddy (or anything like this) and just embed the widgets there, but since we don’t use them all year, it seemed like a waste.  We only use them 4-5 times per year for 2-3 days at a time.  I thought I could use the Hosted Page.  If this is not the best method, can someone help me. The issue is we don’t want them on the “Direct to Consumer” list which is the Shopify Integration ad we don’t want to turn of the Shopify Integration for the 2-3 days because that would mean we are losing customers from our website. Any thoughts would be AMAZING

3
DavidV
Partner - Gold
1 month ago
S
Contributor I
simpliPetsContributor I
asked in Lists, Segments, and Profiles

Best Practices for Single vs. Multiple Lists and Property-Based Segmentation in Klaviyo

Hi everyone,I’m venturing into email marketing as I prepare to launch my e-commerce business. Initially, I'll have a Coming Soon page with a sign-up form to "Get Notified & Enjoy an Exclusive Launch Discount!" This form includes a checkbox to subscribe to our newsletter for an extra discount.Post-launch, our main site will feature a footer newsletter sign-up offering a 15% discount, and we’ll use Klaviyo’s WooCommerce integration for newsletter opt-in at checkout.I’m planning to direct all sign-ups into a single list called 'Newsletter Subscribers' and use profile properties (e.g., NewsletterConsent, SignupSource, PreLaunchSignup) to distinguish between various subscriptions and manage email flows accordingly.I’ve received guidance to avoid creating multiple lists for different sign-ups (pre-launch, footer, checkout) and instead utilize properties for segmentation and targeted flows.Could you share your thoughts on this approach? Are there any pitfalls I should be aware of, or best

2
S
Contributor I
1 month ago
L
Contributor III
LunaFr11Contributor III
asked in Campaigns and Flows

Text Only and links

Can I add 1 or more links to my text only emails? what are the best practices here? Thx!

3
DavidV
Partner - Gold
1 month ago
H
Contributor I
haisuezjwContributor I
asked in Lists, Segments, and Profiles

Seeking Advice on Managing WooCommerce and Mailchimp Subscribers

My website is integrated with WooCommerce, and we have a large number of profiles from WooCommerce. However, these profiles have never subscribed to us because our website didn't previously ask for subscription consent.We also have subscriptions through Mailchimp. combining WooCommerce profiles with MailChimp profiles, the total would be over eight thousand individuals. However, the number of subscribers in Mailchimp is only four thousand. This means we can only perform email marketing for these four thousand subscribers.Before we pay for all eight thousand profiles, I'd like to know if there's any way to avoid paying for the additional four thousand subscribers. (I've searched, but couldn't find the right article for this...)

1
DavidV
Partner - Gold
1 month ago
C
Contributor I
curiouscalamansiContributor I
asked in Campaigns and Flows

A/B Test Post-Purchase Flow in Shopify

I have created a post-purchase flow in Klaviyo with three emails, which include: Order confirmation  While you wait  Reminder to get started to use product For each email I am A/B testing. I want to understand the following: How do I integrate this flow and A/B testing into Shopify? From what I have read the only option right now is to copy/paste the HTML for the email template from Klaviyo to Shopify but this means there is no A/B testing available for the order conf? If I want to A/B test is my only option to use a standard order confirmation (no A/B test) and then have the remaining triggered in Klaviyo for the user to receive (this I can A/B test)?Any suggestions or input would be helpful thank you! 

5
DavidV
Partner - Gold
1 month ago
A
Contributor I
AH2024Contributor I
asked in SMS

Branded Sender ID - GMAIL FORM

Hi all,I need to register a branded sender ID to be able to use the SMS service here in Australia.When trying to access the form it directs me to google but we don’t have a google account.Is there any way around it?Thanks for any help!

1
DavidV
Partner - Gold
1 month ago
Y
Contributor I
yiqiwContributor I
asked in Accounts and Settings

End Recipient acknowledgement form 

Hi,We developed a Shopify connector app.  During the review we required to get someone from Klaviyo to sign-off on this document: An End Recipient acknowledgement form must be signed by each end recipient that gains access to Shopify merchant data via your Application. Who’s the best person that can sign off on this?  -Yiqi

1
DavidV
Partner - Gold
1 month ago

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