Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,094 Topics
  • 8,695 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3094 Topics

Rossana
Contributor I
RossanaContributor I
asked in Campaigns and Flows

How to separate landing page and pop up form flow emails (both have different type of discount)

Hello, I hope my question will help to many Klaviyo users who encounter similar case :)  Regarding to landing page and pop up page in Klaviyo, I have both of them in different type of discount, pop up is 15% off and landing page $10 off. Since both are different, I created 2 flows of welcome series (newsletter). I am afraid that either subscribers will get into the wrong flow emails. How do you keep them separate? I will really appreciate for your help. Best regards.,Rossana

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Rossana
Contributor I
3 hours ago
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Contributor I
bunnybContributor I
asked in Campaigns and Flows

Setting Up Email Flows for "Added to Cart" That Load All Items

Hello everyone,I'm reaching out to the community to understand a recent issue we've encountered with our "Added to Cart" email flows in Klaviyo using Shopify. In the past, our flows were set up similarly to "Started Checkout" flows where each email would iterate over every item added to the cart, creating a detailed table of all products the customer showed interest in.However, we've hit a snag. Currently, when the "Added to Cart" event triggers an email, it only pulls one item, despite multiple items being added to the cart. This is in contrast to the "Started Checkout" trigger, where the iteration works flawlessly, listing all items in the checkout table.We've contacted Klaviyo support, and they're now indicating that the "Added to Cart" trigger will only ever show one item. This is puzzling because we have a history of "Added to Cart" flows that did exactly what we're trying to achieve now. How could we have multiple flows set up in the past that worked this way if it was never supp

2
B
Contributor I
3 hours ago
M
Contributor I
MatthewRContributor I
asked in Campaigns and Flows

How do I clear all Flow Filters so it displays every flow?

When wanting to view the flows I have built out, I am forced to selected a filter to display the list of flows. “1 filter selected” is shown and I am unable to clear this. How do I clear the filter so it displays every flow, no matter the type?

5
DavidV
Partner - Gold
5 hours ago
J
Contributor I
JuleeFContributor I
asked in Campaigns and Flows

Shopify product tag not available for conditional trigger split in flow

Hello! I’m trying to add a conditional trigger split in an abandoned checkout flow based on a new Shopify product tag I created, but the specific tag I’m looking to use is not available when I am setting up the trigger split. (also not available when I try to create a segment for the tag) I did set up this new tag today, and I also refreshed my product data sync with Shopify. Hoping someone can help!Example: A customer starts checkout with a particular product that is tagged ‘smart creamer’ in Shopify. That customer event is added to the abandoned checkout flow, but I am unable to filter on the ‘smart creamer’ tag because it’s not available as a filter. There are other tags available but not that one. I tested this myself by starting checkout with this product and confirmed that the event data does inlcude the ‘smart creamer’ tag -- but for some reason, it is not available as a filter in the conditional trigger split criteria.

1
retention
Partner - Platinum
8 hours ago
C
Contributor I
cmasContributor I
asked in Campaigns and Flows

API Endpoint that Returns a list of profiles in a Flow filtered via Recipient Activity

I tried finding an answer to this question but I wasn’t able to find one. I could have missed it too so I apologize ahead of time if the answer is available somewhere.  When you view a Flow, you can view Recipient Activity which contain profiles filtered by Waiting, Needs Review, Recipients, Opened, etc. Is there an API endpoint that would do something similar? For example, can I make an API request to a Flow, and respond back with a JSON of all the profiles along with the scheduled send date/time that are in the Waiting status? The JSON would contain data that looks like:{     “email”: “johndoe@acme.com”,     “schedule”:”2024-05-10T08:30:00” } Any help or suggestions would be greatly appreciated. 

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C
Contributor I
10 hours ago
A
Contributor I
Ameera CreationsContributor I
asked in Campaigns and Flows

unverified sender

Hi, When someone sign up to my pop up form they are added to a flow . They get emails from me . But in the emails they receive under the subject line it’s written “unverified sender” . What’s that and how to fix that issue. I was migrated my list from systeme.io . But the list that i am using now is new . And the list that i migrated from systeme.io is deleted.  i saw article in this topic but i am nothing getting clear answer 

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A
Contributor I
1 day ago
I
Active Contributor II
IztokActive Contributor II
asked in Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you. 

9
I
Active Contributor II
1 day ago
S
SunshineHappyNew Member
asked in Campaigns and Flows

Black Background - White Socials Icons Missing 🥲

Why is it that my test email looks like this on desktop for socials BUT comes though to my mobile email like this? 

1
bluesnapper
Partner
2 days ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
asked in Campaigns and Flows

Issue with sunset flow

Hello Klaviyo Friends!I have a sunset flow asking subscribers if they still want to be on our list. If so, they click a button that takes them to a specific URL on our site. When they click that link, they are added to a segment that triggers another flow that sends them a coupon. Today I noticed something odd, 2 subscribers clicked the link more than 2 months ago (one in January, one in February), but JUST got added to the segment that triggers the coupon this morning. Also, even though they are now part of the segment, they were not sent an email. (I don’t have any flow filters or profile filters on the coupon flow.) See screenshots below. The coupon flow *seemed* to be working fine before and after they clicked. So I have 2 questions: 1 – Why were they not added to the segment until today?2 – Why were they not sent an email?Segment that triggers the coupon to be sent Profile received and clicked link in January  Profile added to trigger segment April 24 Profile qualifies for flow tr

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JessFosnough
Expert Problem Solver II
3 days ago
M
Contributor I
mayavalentinContributor I
asked in Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help! 

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ryan-salesflow
Partner - Silver
3 days ago
D
Contributor I
danika.ft.artContributor I
asked in Campaigns and Flows

Welcome flow test email sends twice

Hi all! Last night I added the first email in my welcome flow, when I sent the test emails (I manually entered the emails, sending just to myself and my partner) they went to both email addresses twice.I don’t think it can be a double contact issue, because I wasn’t using my list, just entered the two email addresses. Any idea how to solve this?(The emails also went to spam for both of us, but I think that’s a later problem 😂) 

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ryan-salesflow
Partner - Silver
3 days ago
K
Contributor I
KirsSempleContributor I
asked in Campaigns and Flows

Post-Purchase Pre-order Flow with Tags

Hi, I’m trying to figure out how to set up an email flow for customers that purchased one of our pre-order items. The issue I have is that we only have certain sizes/colours of two products up for pre-order, some that are still in stock, so was running into the issue of the Placed Order pre-order tag not registering in Klaviyo to trigger the flow or add people to a pre-order segment.  Any tips on a workaround or something I have missed? Thx!

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K
Contributor I
4 days ago
A
Contributor I
AlingaContributor I
asked in Campaigns and Flows

Triggers Filters doesn't work

I’ve created a kind of up-sell flow in Klaviyo with some triggers filters that looks like that:When Someone Placed an Order → then these profile filtersthen → triggers filters but it didn’t seems to work because I saw no contant/profile entering the flow. I checked the website platform analytics and it looks like people ordered one of these products but didn’t enter the flow. Any idea why be happening?

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A
Contributor I
4 days ago
U
Contributor I
UdayContributor I
asked in Campaigns and Flows

how to limit our campaign to be sent to specific number of the users.

how to limit our campaign to be sent to specific number of the users?I want to run an email campaign to announce our new chocolate bar product. Emails are being sent to a list of our past paying customers. I want to do 3 emails and trickle them out around 100/day (I can only handle small sales volume) each with a same coupon code to apply for a discount. a)Benefits of psilocybin/magic mushroom chocolate email b)How to use/take product for best results email c) Success story email Enigma | 3000 MG Magic Mushroom Chocolate Bar ENIGMA Magic Mushroom Chocolate Bar 3000mg I have a Klaviyo account already, you just need to setup the campaigns and set to 100/day

2
N
Partner
4 days ago
P
Contributor III
piotrekwContributor III
asked in Campaigns and Flows

When creating a campaign based on a segment, what state of the segment will be used?

If I create a campaign based on a segment and schedule it for the next day, will the campaign use the state of the segment at the moment of campaign creation, or at the moment of sending the campaign? Based on the segment definition, some users might be added into the segment, some might leave it in the meantime, so how does it work?And what if I change the definition of the segment after scheduling the campaign but before it was sent?

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P
Contributor III
4 days ago
K
Contributor II
Konic GroupContributor II
asked in Campaigns and Flows

How Placed Order Metric Is Defined?

Hi guys,As our business is doing well lately. My team is reviewing performance by some metrics, and the placed order metric (in campaign performance) is among the top priorities. But somehow the numbers in Klaviyo and in Shopify don't match each other. For example, we assume the number of orders and the sales would be equal when it comes to the 2 platforms' analytics. But they all turn out to be different. Sometimes, the gap is huge 😱 (to be clearer, we get data from Shopify Marketing tab). Can you guys help us with some insights here, we would appreciate all of the answers 😋!Best regards,Danny Nguyen

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Bobi N.
Partner - Platinum
4 days ago
D
Contributor I
dleon33Contributor I
asked in Campaigns and Flows

Feature Request: Delay in Flows to be able to set to a specific date

We are trying to create a flow where the delay isn’t so many days out from when a person enters the flow but set to a specific date.

2
D
Contributor I
5 days ago
R
Contributor I
rayhanahmed0121Contributor I
asked in Campaigns and Flows

Archive a sent Campaign using API

Hi all, I’m building an automated software which will end up sending quite a few campaigns however I do not want to cloud the campaigns tab. Is there anyway to archive a sent campaign? I’ve tried using the “update campaign” endpoint with “archived”:true in the attributes section but to no avail. Any help would be much appreciated!Thanks,

1
Brian Turcotte
Community Manager
5 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

klaviyo Postcard flows

The customer from us uses klaviyo for his shopwar shop. So he has all delivery adresses. Now he want to setup different workflows where his customers are getting a postcard instead of an email. Could please give me suggestions?

5
ebusiness pros
Partner - Silver
5 days ago
C
Contributor II
chambanContributor II
asked in Campaigns and Flows

Teext box is gone

Hi.I am trying to edit a campaign but the text box to edit a section is not there anymore. It was replaced with source code. Please help.

10
JessFosnough
Expert Problem Solver II
5 days ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

7
A
Contributor I
5 days ago
S
Contributor I
Sergey KostenkoContributor I
posted in Campaigns and Flows

Differentiating between repeat customers buying new products and customers buying the same product in flows

I am creating a post-purchase flow, and I need to send 3 types of thank you emails:For brand new customers For repeat customers buying the same product For Repeat customers buying a new product.The way I am thinking of structuring it is this:Conditional split - Placed order equals 1 over all time.YES - Email 1, for brand new customers.NO: Trigger Split - Items contains product A - checking if the order has Product A        YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductA - checking if the product A has been ordered more than 2 times              YES - Email for repeat customers buying the same product              NO - Email for repeat customers buying a new product.        NO - Trigger Split - Items contains productB                                       YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductB                              YES - Email for repeat customers buying the same product

0
S
Contributor I
5 days ago
B
Contributor I
Blessing JoyContributor I
asked in Campaigns and Flows

Creating more than two trigger splits based on product purchased.

Pls, How do i create this type of Flow on Klaviyo?

2
bluesnapper
Partner
5 days ago
R
RikNew Member
posted in Campaigns and Flows

Ways of retriggering a profile for a flow when it has failed in the past

I would like to retrigger a profile that was filtered out in the past by the first trigger of the flow. See the example in the image provided. We have a flow which is triggered by a subscription to a list. This profile was added to the list this week, but wasn't entering the flow.Upon investigation I found out that this profile has failed this trigger in the past because it was added to another list. I now see that this trigger isn't checking the status for this profile again with the new addition. Is there a way for me to let this flow retrigger for this specific profile? So it can pass the trigger and go into the flow?  

0
R
5 days ago
M
Contributor II
Madelena VContributor II
asked in Campaigns and Flows

Linking a CTA to automatically log a customer into their Shopify account

Hello! Is it possible to link a CTA “SEE MY ACCOUNT” so that a customer is directly logged into their Shopify customer account? 

3
DavidV
Partner - Gold
6 days ago

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