Account disabled permanently

  • 24 September 2021
  • 1 reply

Badge +2

Hello Team,


May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled.


With this, may I request to reactivate our account. Please advise.


Thank you!


Best answer by alex.hong 25 September 2021, 11:26

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Userlevel 7
Badge +58



Thanks for posting to the Community. It appears there has been something that may have flagged our Compliance to disable your account. To resolve this issue, you would have to go through support as we at the Community cannot go into your account to resolve these types of issues. If you ever have any questions surrounding your account or it’s manual review process, I suggest following-up in the email thread sent to you by our Compliance team. Our colleagues on that team are best suited to help working with you and provide you further details in the steps needed to reactivating your account.

We also have documentation on why your account might be disabled - here.