Skip to main content

Events
Help Center
Academy
Groups
Champions
My Account

Home
Meet the Champions
Got a Question?
Accounts and Settings

Accounts and Settings

Get help with managing your account and settings.

769 Topics
1,962 Replies

When you subscribe we will email you when there is a new topic in this category

AndriyBoychuk

solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...

0
2

sipcult

solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

0
42

Julie Hayes

started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...

6
9

769 Topics

Recently active

Most replies Most views Newest first

magalivegasContributor I

asked in Accounts and Settings

Why Can't I change my organization full address on my account portal?

Hi there, I can’t change my change my organization full address on my account portal. Do you have any idea why? Thanks Magali

DShepherdContributor I

asked in Accounts and Settings

Inventory tracking issue with Shopify (Assistance Required)

Hello,I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue. I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old. Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?Thank you!

AmyLFrazerContributor I

asked in Accounts and Settings

Can I connect 2 Separate Shopify Sites to my one Klaviyo Account

Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy

OliverjoeNew Member

asked in Accounts and Settings

Chat feature not working?

I am trying to use the chat feature but it doesn’t seem to be working. I input that I am having a billing issue. It says sorry you’re having a billing issue but nothing after that. I request an agent but there is no response at all.

danicarusoNew Member

asked in Accounts and Settings

Need help with new domain sender email.

Why is Klaviyo not recognizing my new domain sender email?My email is correct and is being received by email receivers .However, when I try to update in my Klaviyo contact/information page, it says it’s invalid. When I hover over it, it says that my @ symbol is missing.

CircleOfHopeContributor I

asked in Accounts and Settings

Recommended professionals

Are there recommended professionals who we can hire to help us get our new Klaviyo email, SMS and flows set up?

mysticaContributor I

asked in Accounts and Settings

Hello, Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone). Can someone from Klaviyo Support assist me.

Muhammad SulmanNew Member

asked in Accounts and Settings

Pricing for push notification ?

is Klaviyo providing unlimited push notification for paid plan? If we buy a plan of 100k contacts there will be unlimited Push notifications or we will have to pay a separate amount for push notifications? We have a clothing brand with 100k email contacts and 300k push notification tokens.. Can anyone please confirm?

DjinnlevisContributor I

asked in Accounts and Settings

Practicing klaviyo

Hello Team, I'm currently going through Klaviyo's product course in the Academy and i love it! I would like to practice what i'm learning , but i currently don't own a ecommerce store with data / subscribers. I'm curious to know what we could we do to make it work and use it without one? Would you have some advices / alternatives for people who doesn't have ecommerce stores yet? Thank you very much for your help Kind regards

msteinb23Contributor I

asked in Accounts and Settings

Unpublished, untracked inventory products

My company sells handmade art and furniture. The majority of our pieces are made-to-order, thus we do not have a tracked inventory. We have a collection of in-stock pieces in inventory that are tracked. Those pieces end up published in the Klaviyo catalog, but the untracked ones do not… is there a way around this so everything publishes? Thank you!

jmacmanProblem Solver II

asked in Accounts and Settings

Passkey (Passwordless) Authentication Coming Soon?

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account. I hope this is on the roadmap

SGXNew Member

asked in Accounts and Settings

Why is my account suspended?

MY account is suspended saying update billing method but it took money from the bank yesterday.

BenProblem Solver I

asked in Accounts and Settings

How to setup two-factor authentication using SMS?

Hi There,How do you setup two-factor authentication via SMS? Can’t find any info sorry.Cheers, Ben

CarbajosaContributor I

asked in Accounts and Settings

CORREOS FANTASMA

El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias

JamesOMNew Member

asked in Accounts and Settings

Trouble adding managed account

Hello,I am having trouble trying to add my client as a managed customer, below is a screenshot of the error I get when entering the correct API key, name and email address. Their klaviyo account is paid not free. I have reached out to partners@klaviyo.com and had have chased up, it’s been close to two weeks and I’ve not heard back… Any help would be appreciated.

Atlantic AnimalsNew Member

asked in Accounts and Settings

Tracking still shows on developer tools when I've disabled it

I’ve turned off onsite tracking so that it doesn’t slow down my site but in developer tools, I can still see klaviyo tracking. If I turn off the app in shopify, the tracking doesn’t appear at all. So, clearly, there is something inside the app that is still tracking after I’ve turned off onsite tracking.Does anyone know how to fix this?

Catarina SNew Member

asked in Accounts and Settings

How to add "Add to Cart" snippet with Shopify Colorblock theme

Hey! I am trying to add the “add to cart” snippet and have followed the instructions:https://help.klaviyo.com/hc/en-us/articles/115001396711-Create-a-Custom-Add-to-Cart-Event-for-ShopifyHowever, I am using Shopify Colorblock theme and every Add to Cart button has it’s own button ID. I tried both methods in the hyperlink above.None of these work and Klaviyo does not recognize that the snippet is installed.I really don't know what to do anymore, I have watched so many videos already and try everything. Something I have notice is that when people are pasting the snipped the tag they have before it is </script> but mine is </style> could that be the problem???? Help please,Thank you

BenProblem Solver I

asked in Accounts and Settings

REQUEST: SMS Two-factor Authentication

Hi There,The Klaviyo two-factor options are painful because they’re not the norm across the marketing and ecom industries - SMS is (sorry if there’s a way to enable it).Forcing team members to remember to log-in a different way on just one of the 20 (ish) services we use daily, only encourages people to turn-off two-factor.It’s like when payment services/banks block password managers from entering passwords, people just create easy-to-use passwords.Security that doesn’t account for humans is insecure.Considering the amount we pay for Klaviyo, and the sensitivity of the data, SMS should absolutely be an option.Cheers, Ben

Julie HayesKlaviyo Alum

published in Accounts and Settings

Multi-Account SetupTutorial

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need to create a separate Klaviyo account for each store using the same email address and password. This allows you to track each account without having to log out and log back in using a separate email address. Rather, you can toggle between accounts through the switch option on the upper right of their account.The multi-account feature also extends to your team. Any member on the team can be added as a new user to multiple accounts with their primary address. Once added, the team member will have the ability to toggle between each account on the upper right corner, similar to how the account owner would toggle.Learn more about Multi-Account User Privileges here.

aamirbashirContributor I

posted in Accounts and Settings

New Freelancer to start with klaviyo for email marketing

Hi there!Please guide as I am a new freelancer to start with klaviyo for email and sms marketing, I have very basic questions in my mind e.g.:1- What to ask my first client to start with?2- Do I have to use my klaviyo account or client account to upload client’s contact list and start accordingly?3- Please guide what else to ask first client to start working on klaviyo for email & sms marketing? I have explored klaviyo and confident to work with. I will appreciate your reply and guidelines. Thank you. Aamir Bashir

JeelsblogContributor I

posted in Accounts and Settings

What is the best way to pay for my Klaviyo account in India in light of RBI?

Hi everyone, Hope this message finds you well. I wanted to know that currently Klaviyo is facing payment issues in India due to new RBI policy. We can’t use Indian bank credit card.Anyone knows how to settle this?

LNLContributor I

asked in Accounts and Settings

Sending domain troubleshooting, need assistance

Hi there,I would like to seek assistance and advice on some domain issues. According to my IT team, the domain is connected properly and no issue, however it is not the same on Klaviyo (as per screenshot).Can anyone help me on this? thank you!

BDrawsbyContributor I

posted in Accounts and Settings

Freelancers / Agencies: How do you set-up client campaigns?

I am a freelance marketer/designer, and wondering how others set-up their clients email campaigns and/or accounts.Currently I have my account and I am setting up clients email campaigns through that. However I could see where this might get overwhelming at some point when I have multiple campaigns running for multiple clients. So I was wondering what would be the best way or best practice to set these up.Considerations:Currently I really only have my own companies campaigns AND a clients campaigns. Should I set up an account for every client (or have them do it), or am I ok as I’m doing currently? If I continue to use my own account to run clients campaigns, is it possible down the road to transfer campaigns to their own accounts should it come to that?

pttkProblem Solver I

asked in Accounts and Settings

PRESTASHOP integration

Where insert this code in prestashop?<script type="text/javascript" src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=" ></script>need work popupthank

gmartuPartner - Silver

asked in Accounts and Settings

Changing Account Name but Keeping It in Invoices

Hello everyone!I hope you're all doing well.Here in Italy, the weather is a bit unpredictable but nice at times. Back to serious matters…As an agency, we often pay the monthly fee on behalf of our clients (we have specific contractual agreements), and this is usually fine. The problem arises when we need to invoice under the agency's name: the organization name must be our agency's name.This means that in the account switch section, the same name always appears. Consequently, to understand which Brand I am working with, I have to enter the account, read the details, and switch if it's not the right one.This issue also arises when I want to duplicate content across different accounts. I have to remember the Public API Keys (I know them by heart at this point, unfortunately).Here are some screenshots to clarify the situation: Is there a way to distinguish between accounts in the account switch panel?If there is, please let me know because I can't find it ;(If not, can I suggest adding th

1
2
3
4
...
31

Page 1 / 31

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK