Accounts and settings

My Shopify integration shows Enabled, and historical syncing shows Complete, but the latest event in Klaviyo’s Shopify Placed Order feed is dated January 7, 2023. Shopify has current paid orders that aren’t appearing in Klaviyo.Here’s what I’ve tried:Selected Update Settings → Update Integration. The first attempt timed out. Tried again and received a green confirmation, but recent orders are still missing. Asked Kira for help but couldn’t identify a recovery procedure.What is the supported next step to restore ongoing syncing and import the missing orders? Are there specific checks I should perform, or does this require an account-level investigation by Klaviyo Support? 

My marketing branded sending domain send.interruptedfitness.com has been configured since July 20, 2026. It shows Verified and all required DNS records show green in Klaviyo.However, Activate remains greyed out. Hovering over it says, “Your domain records are still being set up. Please wait a few minutes and try again.”This is now causing a deliverability problem. Microsoft 365 quarantined my Welcome Flow email as phishing because it could not verify the sender. I then tested with an unrelated Gmail account. Gmail placed the message directly in Spam and displayed: “This message isn't authenticated and the sender can't be verified.” Gmail also shows the message being sent via ksdn.klaviyomail.com.The Klaviyo Virtual Assistant confirmed that normal DNS propagation is unlikely given that the domain has been configured since July, but it could not identify what is preventing activation.This appears very similar to the issue reported here with a Verified branded sending domain and disabled

Help! I completed the Deliverability Certificate and passed the exam several hours ago, however, until now, I haven’t received my certificate. 

Hi all,I'm on a Free plan account that hasn't sent a real campaign yet (still building out an email template). Whenever I use the template's Preview & test send feature, the UI shows "Your test message sent successfully" and the underlying request returns a 204 (success). But the email never actually arrives — not in the inbox, not in spam.What I've already checked:Tested with two different recipients: our company domain (Google Workspace) and a personal Gmail address. Neither received anything. Audience > Profiles: no profile or suppression record exists for either test recipient, so it's not a list-suppression issue. Settings > Domains: our custom sending domain shows "Verified" with all DNS records green (NS, TXT verification, DMARC), but the "Activate" button next to it is greyed out/disabled. Routing type is listed as "Dynamic." Campaigns: this account has 0 campaigns ever actually sent (only 1 draft exists). Billing overview: Email usage shows 0 of 500 sends used this b

Hi, I’m trying to find a plan that works but can’t reach human support. When i tried paying for the basic one just to be able to talk to a human, the payment failed.Again, i want to be become a paying customer but doing that seems like a herculean task tight now. Can a human being from the team pls help me here?

Flow = click support - “Your access to email support and live chat has expired. Check out plans for pricing and upgrade options.” I click on plans the options for support indicate that my free plan should have email support.  If this is not the case, then is my only option to select a $300 professional plan?  If so, then WTF, the basic of basics isn’t functioning on the site My issue is that ALL flows I have aren’t working correctly. No matter what I do, my edits to email messages do not update.

Hello Hope someone can help, still in the early stages of using my first form which everything seems set up As I cannot get support as my startup has expired and dont want to subscribe yet as it doesnt work :) I come here When submitting a formit adds to my list, but then after adding other emails it just stops. they add to the profiles so 100% form is working but they just decided to not add to the list. Which it worked before without touching anything so it is very strange Then of course I dont get a welcome email but that is linked to it not adding to list An extra problem I have is if I have a unique code with no fallback, it sometimes comes with an error and the customer wont see the code Lastly with my submissions that worked YAY!!!!!! they dont get a fallback email. I even set it to 10mins if they never bought anything so I dont wait days to see if it worked and not email goes to them.Just seems everything is stop start and nothing works 100% all the time If Support just on here

Por error habilite la cuenta de prueba y ahora quiero quitarla y que vuelva todo a un estado anterior a este pero no se como hacerlo si alguien me puede ayudar me dicen que contacte con soporte pero al tener un plan gratuito no me atienden

We successfully completed the integration of our WhatsApp Business Account with Klaviyo through Meta. Meta confirms that the account is connected to Klaviyo, and WhatsApp Manager displays “Integration: Klaviyo.”However, the process is stuck at “Linking phone number with Klaviyo.” Meta specifically instructs us to contact Klaviyo to resolve the phone number connection issue.In Klaviyo, under Settings → WhatsApp, we only see “Try WhatsApp for free.” We cannot access Sender Information, check the phone number status, or resume the existing connection.We do not want to restart the onboarding process or create another WhatsApp Business Account because the existing account and phone number are already associated with Klaviyo in Meta.Could a Klaviyo moderator please escalate this issue to the technical team so they can reset or complete the existing phone number connection?

Hi,Today I sent an email campaign and the sender email has randomly swapped to my login/profile email address - rather than the organisation email we use as the sender (and have done for 2 years plus with no problems). Has there been a glitch or something happen in Klaviyo? Or have I done something unknowingly, that changes this somehow?It’s a real shock and worry that this has happened, and I have no idea how when I’ve sent 2 x per week emails in the same way for years, and this hasn’t ever happened.Thank youNatalie

Hi,My marketing branded sending domain send.orivaro.com shows as Verified, and all required DNS records show green/verified in Klaviyo.However, the Activate button remains greyed out, including in the three-dot menu. I have refreshed the page and verified the DNS records successfully.My emails are therefore still being sent using Klaviyo's shared sending domain, and Gmail is placing my double-opt-in confirmation email in Spam with an authentication warning.Could a Klaviyo team member please check the domain/account state and advise why activation is unavailable?Thanks.

Hi Klaviyo Community,I'm facing two issues with my Klaviyo pop-up sign-up form and hoping someone can help.Issue 1: Profiles are merging automaticallyEvery time a new profile is created from my pop-up form, it gets merged into an existing profile. I don't have any deduplication rules set up, so I'm not sure what's causing this. I also can't find a merge history to see which profiles have been merged.My setup:Pop-up form created in Klaviyo Integrated with Shopify store No manual deduplication rules configuredHas anyone experienced this? What could be causing automatic merges?Issue 2: New profiles showing "Never Subscribed"New profiles are being created and added to my list after form submission, but their subscription status shows as "Never Subscribed." This means I can't send them marketing emails even though they signed up.I'm not sure if I'm missing a consent checkbox setting on the form or if there's something else going on.Questions:What causes profiles to merge automatically witho

Hello, My Klaviyo-hosted landing page URL is still using my old brand name: https://sirena-swimwear.myklpages.com/l/T6ze3w I have rebranded and need to update the hosted landing page subdomain from sirena-swimwear to my current brand name, Ban-dia. I’m unable to access ticket or chat support from my account, so I’d appreciate guidance on:whether this subdomain can be changed how to request the change whether existing landing page links will redirect or need to be replaced manuallyThank you.

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was ready to activate. When I click the notification it takes me to the page where it shows my sending domains and their verified status but the botton to activate is greyed out. When I over it says it’s not ready yet to try again later. It’s been a month now. It shows that my DNS records are not found when I look up on MXtoolbox. but I have verified that everything is correct on both sides. I’ve also cleared cache and used an incognito browser. What am I missing?

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which is why we moved away from Klaviyo at that time with more than 60 Klaviyo customer accounts and switched to another service. Unfortunately, your Klaviyo help article regarding Klaviyo and T-Online has been unclear from the very beginning, and there is also significant uncertainty in the forum. The topic of CSA certification has also been officially addressed by you in numerous forum posts, with the promise that you would implement soon it, apply for it, and obtain it. Years later - no solution, nothing happend, no results. No feedback.  To date, neither of these points has been fulfilled nor clearly communicated:1. Does Klaviyo have a valid CSA certificate, or is a valid CSA certificate expected in the foreseeable future?Please do not respond

Hey all,Hoping someone here has run into this or can point me in the right direction, because I'm going in circles trying to get help.The bug: The SMS unsubscribe link is displaying the wrong logo, it looks like one of our partners' logos scraped from out website rather than ours. I've already updated our logo on the Sender Information settings page, but the change isn't showing up on the live unsubscribe link, and i cant start sending SMS with this mistake.The circles: I tried going through /support, but it says my access to email support and live chat has expired, with a link to upgrade plans. When I check the billing page though, it shows I'm on the Standard plan with the "Success and Support" package included at $0, so I'm not sure how i can even upgrade to get support on this bug. I also tried the virtual assistant, but it couldn't answer basic questions about this.Has anyone else seen the wrong-logo issue on SMS unsubscribe links, or knows a workaround? And if anyone knows the ri

Hi All,I have successfully added all required DNS records for my domain cabilion.com and the status shows as 'Verified' in my Klaviyo account. However, the 'Activate' button remains greyed out and I am unable to click it.I have already tried the following:- Refreshing the page (including hard refresh)- Using a different browser- Using an incognito window- Clearing my browser cacheCould somebody please help me activate my sending domain?Domain: cabilion.comThank you!

Just wanted to flag and raise concern regarding the way the “replace” button has been buried behind the 3 dots settings. This is NOT making our work easier and I understand you want to push the remix AI but this is not it. It just adds friction. Please bring the old buttons back   

Whoever's idea that was, it definitely wasn't a designer's. My guess is that it was the AI team pushing AI features, and they thought, "We don't really need the ‘Replace Image’ button."It was an incredibly poor decision.Klavio, when you're making changes to the editor, which is primarily used by designers, why not consult the people who actually use it before making those changes?

Hi there. We’ve just started working with a client who has a highly seasonal business, so for several months of the year reverts their Klaviyo account to a free plan, until they need to start emailing profiles (likely to be August).They’re getting traffic to their website all year round so we’re trying to capture users who might want to sign up out of season, but as the account is still on the free plan, and they’re over the 250 free profiles, we can’t launch a popup or embed form until the account goes paid. We’re therefore trying to use the default subscribe page, but any time we add test submissions, they don’t enter the database. Can anyone please advise? From what I can see from Klaviyo’s billing information, it’s possible to capture additional profiles while on a free plan, but I’m wondering if this is the blocker? We’ve tested from various platforms, IP addresses, email addresses etc etc. Any suggestions very welcome please. Thanks!

Hi everyone,I’m stuck and really need some help from the experts here. I am trying to resolve an urgent data and billing issue before a team meeting tomorrow morning.My Situation: The Goal: I recently cleaned our database and migrated our 1,617 true, active subscribers via a CSV export from Omnisend. The Problem: Today, we turned on the Shopify integration. The automatic sync instantly pulled in thousands of historical checkout records. Current Dashboard Metrics: Total Profiles: 8,110 Active/Email Profiles: 6,500+ Klaviyo is now reading our account at the 6,500+ billing tier, but our actual marketing list is only 1,617 profiles. The rest are historical Shopify transaction logs that we do not want to mail to or be billed for.I tried building a segment using Properties about someone $\rightarrow$ How they joined/Initial Source to isolate the Omnisend import, but the rules are returning errors/unavailable labels.My Questions for the Community: What is the fastest, cleanest wa

Hi there, I am trying to create a popup signup form for my WordPress website. We don’t have WooCommerce installed; it’s just a generic WordPress website. We have already integrated it with Klaviyo, and I am not sure how to create an embedded signup form that pops up at certain conditions. Thank you. 

Hi Klaviyo Community,I'm having an issue with my welcome flow ("Collectors Club — Welcome", flow ID: XZ5Cv3) where all flow emails show as Skipped despite Smart Sending being turned off and no profiles appearing in the suppression list.After investigating, I found that the profile info@timpearsonholdings.com (profile ID: 01KSSR3C5PQCXYXKBPCHMF3GHA) was suppressed via BOT_PROTECTION on 29 May 2026. All of my test signups have come from the same IP address (84.9.68.125), which appears to have been flagged as a result. When I tested a signup from a different IP, the welcome email delivered immediately — confirming the IP flag is the cause.All activity from this IP is me (the account owner) testing my own setup. Could someone advise how to get this flag cleared, or can a Klaviyo team member assist?Account: Print of the Day — account ID: Rru5rCThanks, Tim Pearson

Found an email to email my issue to, thanks!