Accounts and Settings
Get help with managing your account and settings.
- 530 Topics
- 1,394 Replies
Hi - I've just set up with Klaviyo but I don't currently have a database of profiles. How do I warm up my account without it? as I don't have any engagement data to create warm up segments. Ive created all my data capture should I just turn everything on and start building my list? but then what happens to my welcome email if the account isn't warm?
Hi, am posting here in the community to ask if someone may be able to help me!l have 2 stores, I used 2 different accounts to join kalaviyo for both stores. I set up a flow for a store and activated it successfully. Account (1) runs normally.There's nothing worth mentioning. When I create a flow for the 2nd account and press activate it (live), I'm informed that my 1st account is Disabled and the 2nd account is inactive, I can't log in. There's no reason at all.Thank you in advance!
Hi, I am consolodating an international store into a domestic store and closing my international shopify store. I’d like to merge my international klaviyo account into my domestic klaviyo account. What tools and processes are available to do this? i cannot find a similar situation anywhere on the forums. thank you.
Hello, It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.
Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I missed some sort of setting in my account or something.
I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help!
Hi! I have a client who currently has two brands, two separate websites and two Klaviyo accounts for these brands. However, they plan on having only one website for both their brand, and even add a third one. Every brand will keep it’s identity, name and visual assets, but they will be on the same website.Our preference would be to keep different Klaviyo accounts so that every brand has his own sender name, sender address, assets and everything. We could however hop from an account to the other like we do in our agency, from one client account to another. However, is it possible to have multiple accounts with only one website? I’ve seen topics with the opposite question, like having multiple shops for only one Klaviyo account, but nothing exactly like my question. Thank you so much!
I have an urgent concern so I stayed up late specifically for the live chat but 4 hours have passed and it is still offline. I also sent an email but still no response. My concern is needed in the next 2 days. Is it a holiday today for Klaviyo staff hence the live chat and email support is not available?
Hi, I’ve never been aware that Klaviyo email support it’s available only for 60 days if you’re not on a paid plan. This is definitely one of the biggest cons I’ve seen, but anyway, hopefully you guys can help! I want to add one of my clients accounts inside my Klaviyo account, so I can easily switch between accounts. Would something like that be possible? I read about a Multi-Login feature, but I am not able to understand how to add more stores. Thanks!
I signed up for K the same day I signed up for Shopify not knowing about the limit of support for free accounts. It took me longer than 60 days to set up my shop, so I am now in the wilderness. My default sender email address is set as firstname.lastname@example.org . However, emails are bouncing because the address is coming through as email@example.com which does not exist. What am I to do if the very basics don’t work. I am really fed up with the total lack of access to support. What is the point of the Rolls Royce of system if the ignition key doesn’t work?
I subscribed to Klaviyo again about 2 days ago which is not being considered a month‘s use. I got a notice stating my monthly paid for subscription will end August 31st. That is not a monthly subscription. Also Purchased the subscription that will allow me to send 5,000 emails in total to 251-500 persons, and I’ve sent that with one email. Now I’m being notified that I’ve reached my limit by just sending 3 emails. Make it make sense please. I’m trying to reach out to a customer rep and you have to pay for that as well. What a rip-off. I need HELP.
Hi Guys,We have a setup with only a few email subscribers, but a whole lot of active profiles within our klaviyo / Shopify setup.recent dialog with a friend, got me thoinking about our billing setup.As we all know, the amount of active profiles affect the totalt amount of people you are allowed to send campaign mails to at once. But how does it affect the flows?We are on a billing plan with only the amount of active profiles, that is within our newsletter list.We do tho have 100.000 active profiles backend, that have been collected from shopify, before we got klaviyo.Simple question:Are 1/10 of our customers not entering our flows?
As you can see I can't access few of the buttons on the right side of the website through mobile. I tried to swipe but it won't move. It's only happens when I'm in the settings page. In homepage you can easily swipe to the right and see everything.
How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo
Hey there.I’d like to create a process when I start working on a brand new Klaviyo accounts for clients.What’s the first step, the second step, the third, etc. please ?To me, first step : Integrate your Shopify/Woocommerce, etc.Second step : xxxxThird step : xxxFourth step : xxxThank you for your help.
Hi, I´m having some issues adding a user to my Klaviyo account. I send the invite, i´ve already re-send and the user says that didn´t receive any email. I´ve already send invite to my self to a different email and i receive the invite. How to fix or check this situation?Is there any restriction that a domain account can´t have access to differents Klaviyo account?
For the past few hours I’ve been unable to log into Klaviyo to work on my clients’ accounts. Using Klaviyo.com/login takes me to this page: https://www.klaviyo.com/conversations/smsI’ve used Incognito pages, separate computers, different browsers, etc. and have the same result. Going through the ‘login’ link on Klaviyo.com (or the Account button on the same page), after entering user name and password, plus going through the 2-step authentication method as usual, leads me to this page: https://www.klaviyo.com/dashboard but the content of the page is a 404 Page not found page on Klaviyo.com.I would normally try support from within the app, but I can’t get in there to use it, and the options for the support form access don’t cover this situation (my account is not disabled, since Klaviyo still thinks I am logged in!) and none of the other options apply. Anyone here have suggestions on what I can do next?
Hey all I’ve recently been accepted as a Klaviyo partner however am confused on how it all works so would love some answers to my below questions please!~ How do I tell if I’m an advisor or a master?~ How often does the Managed Agency MRR & Attributed Agency MRR get updated in the ‘Managed Accounts’ tab?~ If i’ve only just been accepted last month (July), will my first payout (if applicable) be for the Jul - Sep quarter? Thanks in advance 😊
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