Accounts and Settings
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Hi,I’m trying to add dedicated domain. I added 4 dns settings (3x cname and 1x txt) and verification was ok. After clicking “Apply domain” it says it cannot be applied: Unable to apply domainThere was a problem and your dedicated sending domain was not applied. Please try again - if this issue continues to occur, check out our support resources for assistance.I’m doing this in my customers account. Is the reason that customer did not buy any plan yet?
Hello Klaviyo Community,I am reaching out to the Klaviyo community for insights and possible solutions regarding a payment issue we are currently facing at OrganicBazar. We've encountered challenges while trying to make payments on Klaviyo, which seem to stem from the recent regulatory changes imposed by the Reserve Bank of India (RBI) concerning automated recurring subscription payments.In our experience, we have been able to successfully complete payments to other US-based merchants like Datafeedwatch, WATI, and Sendgrid using the same Indian-issued cards. These transactions usually require an additional verification step, such as an OTP (One Time Password), which we manage without any issues. However, when attempting to make payments on Klaviyo, we face errors and are unable to proceed.Given that Klaviyo is working on adapting to these new RBI regulations, I am curious to know if anyone in the community has faced similar challenges and found effective solutions or workarounds. Speci
Dear team,I have recently opened a second webshop, with a separate domein and plan in Shopify, but which is connected to my main account in Shopify together with the other webshop, so I can easily switch between two stores.Klaviyo is installed in my first store, but I’d also like to use it for the second store. Can you tell me what the possibilities are to do this? Thank you very much!
It's been 6 business days since I emailed Klaviyo's support team, but I haven't received a response. I even sent a second email with case number for any updates. But STILL NOTHING!I've even listed my email priority as urgent. This is the worst customer service I've ever experienced. How long does it take for Klaviyo to respond to your emails, just wondering.
For a while now, Klaviyo has been randomly logging me out a few times daily. Usually, I’m in the middle of working on something. To make matters worse, each time I log back in, I’m presented with a captcha (I’ve lost count of the number of bridges and motorcycles I’ve selected!) even though I have 2FA enabled. Very frustrating when deadlines are looming...What is the rationale behind the session termination? Is it just me being picked on 😉 or are others experiencing this?RegardsAndy
We recently had to cancel our Klaviyo Payments because of some restructuring within the business and as a byproduct, were unable to utilize the email marketing channel in its entirety for the last 6 months.Prior to the service disruption we had a decently active list of about 20k users however, that engaged segment is now down to only 5000 people given the time of inactivity.Is there anything to be wary about when sending out emails again to these customers? Would it be in our best interest to just send a blast out to the entire list and segment based on that email’s performance and go from there? Any help is appreciated!
So I just set up an email flow and had to realize that my products do not show up. Learned that they were not published on Klaviyo and then that digital products have “no stock” in Klaviyo. Now I am on a free plan and would need to upgrade JUST to let support know that I need them to change a setting I myself can’t change? I’m sorry but that seems ridiculous. We’ve only just started collecting subscribers and I had Klaviyo installed right from the getgo so the 60day trial is over as well. So what can I do here without paying 20 bucks just to ask support to put a checkmark somewhere?
Hi, we are switching over from Woocommerce to Shopfiy and I can’t see how to disable our current integration to then set up the new integration. On the new Klaviyo dashboard, the integrations tab is not there. I don’t want to set up a new Klaviyo account for the new shopify store as I want to see the legacy data and use all our current campaigns and flows. When we switch over, we want all current campaigns, subscribers and flows to be available and working. Please can anyone advise what updates to these are needed to make this happen? I have read that some flows need triggers updating - please advise?I can’t get started until we find out how to disable the initial integration!Thanks,
Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn
Hello, I’ve been trying to login to Klaviyo for the past 2 days now. I thought the issue would be fixed by now. When I click the sign-in button online I get redirected to this 404 page _____________________________Page not foundIt’s pronouncedClay-vee–oh. Clay-vee-oh.Claaay-vee-oh. Also when I try to access the app through my bigcommerce site its just a blank page that seems to be loading forever. Can someone please tell me what appears to be the issue with Klaviyo? P.S it was working perfectly fine on my bigcommerce before, but even that shouldn’t affect why I get redirected to a 404 page on the Klaviyo website. RegardsKerisa
Hi everyone,I have been working on the partner certificates available on my portal. While I successfully passed all the exams, I am currently facing challenges when it comes to the Systems Integrator Certificate exam since I don't have any technical background. I am wondering whether it is necessary to pass all the exams to become a certified partner or if obtaining just the Klaviyo partner certificate is sufficient.Thank you,
I’ve a list of email addresses of different businesses, I obtained these emails from a friend of mine who works in the similar industry, am I eligible to send newsletters/emails to these businesses and individuals or do I need to consent from each business/individual to send them emails or newsletters in the USA.Want to know the legal aspect over this, would be great if anyone could guide, thanks.
I have set up and verified my sending domain. I elected for subdomain.rootdomain.com as my sending domain, however, I receive the email from rootdomain.com instead of subdomain.rootdomain.com as the from address.I am confused as in the past I have configured sending domains as subdomain.rootdomain.com and it would appear as such in the inbox.
El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias
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