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Accounts and Settings

Get help with managing your account and settings.

  • 772 Topics
  • 1,967 Replies
AndriyBoychuk
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AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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772 Topics
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Contributor I
dberonio22Contributor I
asked in Accounts and Settings
Could not send preview emails

Been receiving this error message a few times now, last time I checked on Sunday and I am still unable to test emails to my client. For reference, please see the attached image.   

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Contributor I
8 hours ago
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Contributor I
Digital_HPContributor I
asked in Accounts and Settings
How to handle two accounts but same brand. (B2B and DTC)

Hello!  We recently launched a new Shopify B2B store and opened a Klaviyo account for it. We want to set up a new sending domain to keep these separate. Our URLs are company.com and b2b.company.com. We are curious if anyone has insight into the easiest way to set up a new sending domain that will not share with the DTC at all for deliverability purposes. Can anyone help outline what exactly we need to do for this? We are by no means experts in this technical setup for email and greatly appreciate any help we can get!  Thank you! 

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Contributor I
14 hours ago
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Contributor I
LorenaJaquelineContributor I
asked in Accounts and Settings
Unsubscribe tag breaking

Hi there!  Hope someone can help me. I’m creating an email and trying to add the unsubscribe but it keeps breaking and honestly I don’t know the reason. I’m just inserting the tag and it’s not working.  I even tried to insert a saved section with the tag that workied for all my previous emails, but here is not working :(  I followed these instructions, but the solutions there aren’t working either: https://help.klaviyo.com/hc/en-us/articles/115006054267

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Contributor I
1 day ago
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Contributor I
magalivegasContributor I
asked in Accounts and Settings
Why Can't I change my organization full address on my account portal?

Hi there, I can’t change my change my organization full address on my account portal. Do you have any idea why? Thanks Magali   

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Contributor I
12 days ago
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Contributor I
DShepherdContributor I
asked in Accounts and Settings
Inventory tracking issue with Shopify (Assistance Required)

Hello,I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue.  I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old. Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?Thank you!

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Contributor I
13 days ago
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Contributor I
AmyLFrazerContributor I
asked in Accounts and Settings
Can I connect 2 Separate Shopify Sites to my one Klaviyo Account

Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy 

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Contributor I
13 days ago
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OliverjoeNew Member
asked in Accounts and Settings
Chat feature not working?

I am trying to use the chat feature but it doesn’t seem to be working. I input that I am having a billing issue. It says sorry you’re having a billing issue but nothing after that. I request an agent but there is no response at all.

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14 days ago
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danicarusoNew Member
asked in Accounts and Settings
Need help with new domain sender email.

Why is Klaviyo not recognizing my new domain sender email?My email is correct and is being received by email receivers .However, when I try to update in my Klaviyo contact/information page, it says it’s invalid. When I hover over it, it says that my @ symbol is missing. 

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15 days ago
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Contributor I
CircleOfHopeContributor I
asked in Accounts and Settings
Recommended professionals

Are there recommended professionals who we can hire to help us get our new Klaviyo email, SMS and flows set up? 

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Contributor I
19 days ago
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Contributor I
mysticaContributor I
asked in Accounts and Settings
Account

Hello, Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone). Can someone from Klaviyo Support assist me.   

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Contributor I
19 days ago
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Muhammad SulmanNew Member
asked in Accounts and Settings
Pricing for push notification ?

is Klaviyo providing unlimited push notification for paid plan? If we buy a plan of 100k contacts there will be unlimited Push notifications or we will have to pay a separate amount for push notifications? We have a clothing brand with 100k email contacts and 300k push notification tokens.. Can anyone please confirm? 

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20 days ago
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Contributor I
DjinnlevisContributor I
asked in Accounts and Settings
Practicing klaviyo

Hello Team, I'm currently going through Klaviyo's product course in the Academy and i love it! I would like to practice what i'm learning , but i currently don't own a ecommerce store with data / subscribers. I'm curious to know what we could we do to make it work and use it without one? Would you have some advices / alternatives for people who doesn't have ecommerce stores yet? Thank you very much for your help Kind regards

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Contributor I
20 days ago
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Contributor I
msteinb23Contributor I
asked in Accounts and Settings
Unpublished, untracked inventory products

My company sells handmade art and furniture. The majority of our pieces are made-to-order, thus we do not have a tracked inventory. We have a collection of in-stock pieces in inventory that are tracked. Those pieces end up published in the Klaviyo catalog, but the untracked ones do not… is there a way around this so everything publishes?   Thank you!

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Contributor I
20 days ago
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Problem Solver II
jmacmanProblem Solver II
asked in Accounts and Settings
Passkey (Passwordless) Authentication Coming Soon?

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account.  I hope this is on the roadmap

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Problem Solver II
20 days ago
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SGXNew Member
asked in Accounts and Settings
Why is my account suspended?

MY account is suspended saying update billing method but it took money from the bank yesterday. 

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20 days ago
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Problem Solver I
BenProblem Solver I
asked in Accounts and Settings
How to setup two-factor authentication using SMS?

Hi There,How do you setup two-factor authentication via SMS? Can’t find any info sorry.Cheers, Ben

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Problem Solver I
20 days ago
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Contributor I
CarbajosaContributor I
asked in Accounts and Settings
CORREOS FANTASMA

El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias

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Contributor I
20 days ago
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JamesOMNew Member
asked in Accounts and Settings
Trouble adding managed account

Hello,I am having trouble trying to add my client as a managed customer, below is a screenshot of the error I get when entering the correct API key, name and email address. Their klaviyo account is paid not free. I have reached out to partners@klaviyo.com and had have chased up, it’s been close to two weeks and I’ve not heard back… Any help would be appreciated. 

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21 days ago
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Atlantic AnimalsNew Member
asked in Accounts and Settings
Tracking still shows on developer tools when I've disabled it

I’ve turned off onsite tracking so that it doesn’t slow down my site but in developer tools, I can still see klaviyo tracking. If I turn off the app in shopify, the tracking doesn’t appear at all. So, clearly, there is something inside the app that is still tracking after I’ve turned off onsite tracking.Does anyone know how to fix this?

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22 days ago
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Catarina SNew Member
asked in Accounts and Settings
How to add "Add to Cart" snippet with Shopify Colorblock theme

Hey! I am trying to add the “add to cart” snippet and have followed the instructions:https://help.klaviyo.com/hc/en-us/articles/115001396711-Create-a-Custom-Add-to-Cart-Event-for-ShopifyHowever, I am using Shopify Colorblock theme and every Add to Cart button has it’s own button ID. I tried both methods in the hyperlink above.None of these work and Klaviyo does not recognize that the snippet is installed.I really don't know what to do anymore, I have watched so many videos already and try everything. Something I have notice is that when people are pasting the snipped the tag they have before it is </script> but mine is </style> could that be the problem???? Help please,Thank you

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22 days ago
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Problem Solver I
BenProblem Solver I
asked in Accounts and Settings
REQUEST: SMS Two-factor Authentication

Hi There,The Klaviyo two-factor options are painful because they’re not the norm across the marketing and ecom industries - SMS is (sorry if there’s a way to enable it).Forcing team members to remember to log-in a different way on just one of the 20 (ish) services we use daily, only encourages people to turn-off two-factor.It’s like when payment services/banks block password managers from entering passwords, people just create easy-to-use passwords.Security that doesn’t account for humans is insecure.Considering the amount we pay for Klaviyo, and the sensitivity of the data, SMS should absolutely be an option.Cheers, Ben

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Problem Solver I
25 days ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings
Multi-Account SetupTutorial

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need to create a separate Klaviyo account for each store using the same email address and password. This allows you to track each account without having to log out and log back in using a separate email address. Rather, you can toggle between accounts through the switch option on the upper right of their account.The multi-account feature also extends to your team. Any member on the team can be added as a new user to multiple accounts with their primary address. Once added, the team member will have the ability to toggle between each account on the upper right corner, similar to how the account owner would toggle.Learn more about Multi-Account User Privileges here.  

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Julie Hayes
28 days ago
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Contributor I
aamirbashirContributor I
posted in Accounts and Settings
New Freelancer to start with klaviyo for email marketing

Hi there!Please guide as I am a new freelancer to start with klaviyo for email and sms marketing, I have very basic questions in my mind e.g.:1- What to ask my first client to start with?2- Do I have to use my klaviyo account or client account to upload client’s contact list and start accordingly?3- Please guide what else to ask first client to start working on klaviyo for email & sms marketing? I have explored klaviyo and confident to work with. I will appreciate your reply and guidelines. Thank you. Aamir Bashir 

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Contributor I
1 month ago
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Contributor I
JeelsblogContributor I
posted in Accounts and Settings
What is the best way to pay for my Klaviyo account in India in light of RBI?

Hi everyone, Hope this message finds you well. I wanted to know that currently Klaviyo is facing payment issues in India due to new RBI policy. We can’t use Indian bank credit card.Anyone knows how to settle this?

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Contributor I
1 month ago
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Contributor I
LNLContributor I
asked in Accounts and Settings
Sending domain troubleshooting, need assistance

Hi there,I would like to seek assistance and advice on some domain issues. According to my IT team, the domain is connected properly and no issue, however it is not the same on Klaviyo (as per screenshot).Can anyone help me on this? thank you! 

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Contributor I
1 month ago
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