Skip to main content

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10814 Topics
retention
Partner - Platinum
retentionChampion & Partner
posted in Klaviyo AI
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

12152
CJamaechi
Problem Solver II
4 months ago
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Integrations and Reviews
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

4264
TRIBE
Partner - Silver
5 months ago
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in SMS
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

2840
Natalie Gwynn
Klaviyo Employee
7 months ago
Ashley I.
Partner - Platinum
Ashley I.Champion & Partner
posted in Klaviyo AI
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

5237
Ashley I.
Partner - Platinum
7 months ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

4904
P
Active Contributor I
8 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Klaviyo AI
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

7345
tonystanhope
Partner
9 months ago
S
Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

68386
T
Contributor I
1 year ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

750622
David To
Klaviyo Employee
1 year ago
J
Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

515120
D
Contributor IV
2 years ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

10030
Anna McCarthy
Klaviyo Employee
2 years ago
E
Contributor I
EricaMContributor I
asked in Campaigns and Flows
Abandoned cart: email sent after customer removes item from cart

We have a sequence of 3 emails in the abandoned cart flow (WooCommerce installation).If somebody completes purchase during the flow, the subsequent emails are not sent.How do we similarly prevent the remaining abandoned cart emails being sent to somebody who has removed the items in their shopping cart? 

182
E
Contributor I
5 hours ago
O
Contributor I
OliverRContributor I
asked in Campaigns and Flows
How do I see which member of a team edited or sent a campaign?

Hi All,  I’m hoping somebody can help, I’m struggling to find what I think is a fairly standard feature… I can’t find anywhere where it says who in the account has edited or sent a campaign? We now have 5 members in the team who are able to setup and edit campaigns for our marketing. Yet when I look, I can’t see who sent a specific one or who made the last edit.  I know you can do this easily on MailChimp and DotDigital, but I just don’t know if I’m being blind.  Can somebody point me in the right direction please?

25068
E
Contributor I
5 hours ago
R
Problem Solver I
RedPhiveProblem Solver I
asked in Email Templates and Coupons
Dynamic content using custom properties and conditional language

I want to write a section of my email to display a sentence based on the value of a custom property.Here’s an example:The value of Grown Tomatoes Before? is: {% if person|lookup:'Grown Tomatoes Before?' == 'Yes' %}Yes, they have.{% elsif person|lookup:'Grown Tomatoes Before?' == 'No' %}No, they have not.{% else %}Unknown value.{% endif % But, this doesn’t seem to work.

133
R
Problem Solver I
9 hours ago
G
Contributor I
gabrielvlzContributor I
asked in Email Templates and Coupons
Dynamic Table Not Rendering Rows from event.playlists in Klaviyo Email Template

Hello Klaviyo Community,I’m encountering an issue with my email template where a dynamic table intended to display playlist data is only rendering the header row, without populating the playlist rows. I’m using the HTML block. The proper dynamic table block works, but I was interested on using the HTML block so I have more control of the design. Here’s a detailed overview of the problem and the steps I’ve taken to troubleshoot it. Objective:Create a dynamic table in a Klaviyo email that lists playlists from the event.playlists property. Each playlist should display its Name, Streams, and Date Added. Data Structure:The event.playlists property is an array of playlist objects structured as follows: {  "playlists": [    {      "name": "RITMO MACHAPE",      "streams": "4610",      "date_added": "26/11/2024"    },    {      "name": "BEATS VIRAIS",      "streams": "3500",      "date_added": "25/11/2024"    },    {      "name": "TOP 50 BRASIL",      "streams": "12000",      "date_added": "24/

272
M
Active Contributor I
11 hours ago
T
Contributor I
TuffTabContributor I
asked in Accounts and Settings
klaviyo not sending mail

hello. i just connected my domain to klaviyo, to send mail for the sign up, etc and it is verified and shows active but no emails are being sent. can someone advise?

265
Taylor Tarpley
Community Manager
11 hours ago
A
Contributor I
aaronchangmsContributor I
asked in Email Templates and Coupons
Missing variables when sending test emails

Hello,I am trying to draft 2 separate email templates (“Order Delivered” and “Order Refunded”) which will be automatically sent to customers via our Shopify admin whenever these 2 events have occurred. The problem I am currently having is that the unit prices are not showing up when I send a test email for these 2 templates. For reference, I have copied the unit price variable over from my “Order Confirmed” template which is working fine. Please see the screenshots below:  The unit price variable I used for these 2 templates is : {{ line.price|money }}Any help will be greatly appreciated. Thank you in advance!

41
Taylor Tarpley
Community Manager
12 hours ago
N
Contributor I
NinaSContributor I
asked in Integrations and Reviews
Issue with Klaviyo Review section with Shopify theme Stiletto 3.2.5 is the latest version

i’m trying to add the review section to shopify Stiletto 3.2.5 is the latest version but once i add the section it cause the conflict with the theme, specially the multi column section. the multi column turn to one full column. how i can fix it?  

273
M
Active Contributor I
12 hours ago
F
Contributor II
FastkeyContributor II
asked in Campaigns and Flows
Help with Webhook in Flow to Twilio

Hi there, I am also trying to use a webhook within a flow to have Twilio send an SMS In Twilio Studio, I am trying to connect to their REST API https://studio.twilio.com/v2/Flows/MYFLOWIDHERE/ExecutionsIn the message for the Body (within twilio), I have:{{flow.data.parameters.message}} In the message for From, I have:{{flow.data.parameters.From}} In the message for To, I have:{{flow.data.parameters.To}}Now back to klayvio - as mentioned, I am trying to send the webhook to that URL (I have also tried sending it to their webhook URL and I have been unsuccessful). Originally, I was passing my AccountSID and Auth Token as base64 encoded, but then I noticed Klayvio was ##### a lot of the numbers. Upon further checking with Klayvio, they said they hash it….so I tried sending it without it being encoded. Ultimately, every time it gets to the webhook in my flow it skips it. I have tried doing it via postman and was able to do it when its x-www-form-urlencoded but ultimately, when sending by JS

328
M
Active Contributor I
14 hours ago
P
Contributor I
possumContributor I
asked in Sign-up Forms
How do I allow a Klaviyo embed form to be submitted multiple times by one profile

Hello, I’m working with a B2B client - Looking to fix our Custom Product Request Form (A form that allows new/repeat clients to reach out when they’d like to order bulk custom products) It works great for the fist submission, but clients like to reorder and we are trying to automate some of that process. We use a Klaviyo Embedded form on Shopify if that helps.Currently - When submitted, this form adds users to list “Custom Request” This triggers a flow that will send an internal alert to staff about order variables (products, quantity, due date, personal info) Problem - Clients can only be added to this list once, therefore - repeat submissions for clients looking to re-order or order a new product/design are not being processed. Or simply, we are receiving no internal alert for 2nd time+ orders.Attempted solutions - Creating new flow triggers:Attempt 1Trigger - When a profile submits form with ID XXXXXXNotes: Klaviyo wont recognize the unique form id and populate the flow - (If someon

91
M
Active Contributor I
14 hours ago
N
Contributor I
NanceContributor I
posted in Campaigns and Flows
BFCM email flows

When crafting BFCM email flows, which automation should be prioritized to re-engage undecided customers?

92
M
Active Contributor I
14 hours ago
F
Contributor I
fishheadContributor I
posted in Campaigns and Flows
Feature Request - Selfie video reviews media

Currently only jpg and png static images supported.   Support for short selfie videos of 10 -20 seconds in mp4 or .mov would be a game changer.

42
chloe.strange
Community Manager
17 hours ago
J
Contributor I
John ElaContributor I
asked in Analytics and Deliverability
High volume of GET requests coming from Klaviyo links are crashing my site

The dev team for my company’s website was investigating some mysterious website crashes we’ve been having. They found an extremely high number of incoming requests within a short period of time (‹1 minute) for file accesses (=GET). All of them were related to downloading media files ~ 2GB. All the requests had the parameter '_kx' indicating they were coming from links embedded in Klaviyo emails. My question is: how do I go about tracking down where these requests are coming from? And how do I prevent this from happening in the future?     

61
M
Active Contributor I
18 hours ago
A
Contributor I
auserContributor I
asked in Campaigns and Flows
JSON to pass subject of previous email in the flow

I have a Flow which sends out several emails throughout a 5 - 6 week period. After each “Send Email” event I need to pass some JSOM code to a webhook into our backend CRM (bespoke) system The below is the JSON, but I cannot locate or push the Email Subject or Email Body. {    "KlaviyoID": "{{ person.KlaviyoID }}",    "idPatient": "{{ person.id }}",    "first_name": "{{ person.first_name }}",    "last_name": "{{ person.last_name }}",    "email": "{{ person.email }}",    "phone_number": "{{ person.phone_number }}",    "email_subject": "{{email.subject}}",    "email_body": "{{ email.body }}",    "lead_source": "Brochure Signup",    "process": "subscribe"}

51
M
Active Contributor I
18 hours ago
C
Contributor I
CornyblnContributor I
asked in Accounts and Settings
I downgraded my account back to the free plan and now i cant use many features like before at the free plan

Like the titles says i downgraded my account back to the free plan and it seems that few functions are not working anymore. for example i wanted to turn of that klaviyo syncs emails to shopify cause i receive a lot of bot emails which are messing up my profile count on klaviyo which is an other topic. But i cant save these changes for example due to my account status. Any suggestion what to do? 

72
C
Contributor I
20 hours ago
A
Contributor I
anneckalawContributor I
asked in Lists, Segments, and Profiles
segmentation for fashion brand

Hi i am an email designer for a brand apparel i would like to know if it is possible to 1. suggest a different segmentation for their brand without accessing on their metrics data? 2. If yes what data that i should request to them? 

224
A
Contributor I
22 hours ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.