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10969 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Integrations and Reviews
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

4675
S
Contributor I
17 days ago
retention
Partner - Platinum
retentionChampion & Partner
posted in Klaviyo AI
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
5 months ago
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in SMS
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
8 months ago
Ashley I.
Partner - Platinum
Ashley I.Champion & Partner
posted in Klaviyo AI
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
8 months ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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P
Active Contributor II
10 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Klaviyo AI
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
10 months ago
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Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

69656
T
Contributor I
1 year ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
1 year ago
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Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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D
Contributor IV
2 years ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
2 years ago
dberonio22
Contributor III
dberonio22Contributor III
asked in Accounts and Settings
Could not send preview emails

Been receiving this error message a few times now, last time I checked on Sunday and I am still unable to test emails to my client. For reference, please see the attached image.   

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dberonio22
Contributor III
1 hour ago
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Contributor I
noreillyContributor I
asked in Campaigns and Flows
Flows- setting dynamic date property

I have a flow action that adds a custom property to a profile and the dynamic property is the current date. I then use that property to pull profiles into a segment. The segment is set to include anyone where the date property is in the last 24 hours.Here’s the issue I just found: The date does not include a time stamp, it is only the date. So I just discovered that even though I was trying to pull in anyone in the last 24 hours, it was resetting every night at midnight and the segment only included anyone who had the date property after midnight of the current day.I’m curious if anyone knows a way to add a property that could actually be based on a 24-hour period.The segment cannot be based on an event, because I actually set the property in advance of an email going out. If a user is within 8 hours of receiving a flow email, I want to put them in a suppression segment so they will not receive any campaign emails. Flow emails are more targeted and make more money per recipient, so I d

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N
Contributor I
1 hour ago
C
Active Contributor III
cbzhuActive Contributor III
asked in Campaigns and Flows
Flow Filters

Could you please help clarify how this flow filter works? Given the way it’s currently set up, does that mean the email will be sent out so long as they have not purchased since starting the flow? Or is it the opposite? We want to prevent this email from being sent if the person has purchased an item since starting this flow. 

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A
Contributor I
2 hours ago
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Contributor I
fundifyContributor I
asked in Lists, Segments, and Profiles
I am using Twilio Segment to create a profile on Klaviyo, however, all contact says "Email Never Subscribed"

I am using Twilio Segment to create a profile on Klaviyo, however, all contact says "Email Never Subscribed". Segment event is triggering profile creation and adding of info to the profile, like phone number etc. How do I ensure that every profile sent from Segment to Klaviyo, will result in a “subscribed”? 

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A
Contributor I
2 hours ago
K
Contributor I
KJGPMDContributor I
asked in Integrations and Reviews
Managing subscriptions in Shopify

Hi! I am having an issue with managing my subscribers between Shopify and Klaviyo.I have signed up a customer in the backend of Shopify and set them as accepting marketing, because they consented over the phoneThis customer is then coming through to my Klaviyo account but it’s showing as never subscribed, even though there is a custom property (I did not set this up) that is Accepts Marketing: TrueI have double opt-in enabled on my account and do not wish to disable this, is there any way of ensuring that any changes I make to customer accounts in the Shopify backend (subscribe AND unsubscribe) are synched across to Klaviyo? Or does it only synch data from the front end interactions?

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A
Contributor I
3 hours ago
M
Contributor I
melanielewContributor I
asked in Campaigns and Flows
Conditional split help

im hoping someone can help i have spent 3 days trying to sort this.I have a product which is a class on my Shopify website, it has 2 variants which are 2 dates.Im trying to set up a flow to direct them to the correct date email depending on what variant they picked.On my last test purchase, it seemed to work when I previewed the purchases but then reverted to the yes column again. I've included a few screenshots. i am using the id number in Klaviyo to separate.Any help truly grateful as i feel at the end of my tether tonight! Mel  

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A
Contributor I
4 hours ago
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Contributor I
HordContributor I
asked in Campaigns and Flows
Can't create a segment based on Sunset Flow

Hi there, So i’ve only just realised that the sunset flow doesn’t automatically suppress recipents who have hit all the parameters in the flow. With that in mind, I thought I’d be able to set up a segment where it captures the “Unengaged - True” Property, so that I can easily suppress them, however this property isn’t available to add in my segment dropdown for Property Profile values. What am I missing? Thanks so much!

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A
Contributor I
5 hours ago
J
Contributor II
JoeCuvContributor II
asked in Accounts and Settings
Paid to Upgrade Account that was suspended. Should include Support Email and Chat. Includes nothing and the account remains Suspended. We cannot do ANYTHING!

We put our account on hold and did not make any payments because corporate thought we were going to close the account. Now corporate has added a new credit card so we Upgraded our plan and processed a payment 24 hours ago. It shows up as processed in our Billing History. Our plan should include Support Email and Support Chat. The systems we cannot access Support Email and Support Chat because we do not pay for them. THAT IS WRONG we did pay for it and it has been processed. The suspension will not release automatically and we don’t have a phone number, or an email or chat to inquire why we can’t have the suspension released? And why we can’t even use the support tools we paid for. We are impossibly stuck in a loop and this is the only place I can find to ask for help. HELP!

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J
Contributor II
5 hours ago
W
Problem Solver I
wouterProblem Solver I
asked in Email Templates and Coupons
Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

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R
Contributor I
5 hours ago
D
Contributor I
DavidFaeContributor I
asked in Accounts and Settings
Custom pricing for klaviyo account?

Hey there. So i am interested in using klaviyo for my new brand, it is my CRM of choice. However im unsure if my business is ideal for klaviyo. The costs for klaviyo are high, and I just need to send newsletters, and direct traffic to crowdfunding prelaunch pages on kickstarter. I dont directly sell product on my store and dont get monthly sales to offset the cost. So if I quickly reach 1000 subscribers it cost me more than $600 a year. I wanted to know if klaviyo can do any custom pricing for a situation like mine? Ill only be sending emails roughly once every 3 months. Our campaigns do generate decent revenue, but im hoping to only pay for klaviyo based on my needs.

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Byrne C
Community Manager
6 hours ago
A
Anonymous
asked in Campaigns and Flows
Started checkout on Magento 2

Hello,My store is Magento 2 and I am testing the started checkout trigger to test abandoned cart mails. The problem is that I can't trigger the started checkout status on my site and I don't know why. Does anyone else have a similar problem? Thanks.

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J
Contributor I
7 hours ago
B
Contributor I
babyloopContributor I
asked in Campaigns and Flows
klaviyo connection issues

hi there, we got the following error: failed to load resource: the server responded with a status of 400:{"errors":[{"id":"95cba084-920a-4b4d-9e10-b41f78e069ce","status":405,"code":"method_not_allowed","title":"Method \"GET\" not allowed.","detail":"Method \"GET\" not allowed.","source":{"pointer":"/data/"}}]} how to proceed? best wishes,ilse 

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B
Contributor I
7 hours ago
C
Contributor I
Cathrin MachinContributor I
asked in Accounts and Settings
Can no longer afford Klaviyo - Help porting away

I’m small artist where my subscriber list has grown but the cost to run it is so high I can’t afford to sustain Klaviyo anymore. This platform is perfect for pure ecommerce based business but the change with forced product upgrades means that the high costs are not workable as an artist.Has anyone had any experience porting away from Klaviyo? Is there anything I should take into account?

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Byrne C
Community Manager
8 hours ago
C
Active Contributor III
cbzhuActive Contributor III
asked in Campaigns and Flows
Abandoned Checkout Flow

Hi there - how do I link an abandoned checkout email to go directly to the customer’s checkout or cart (instead of just directing them to our website)? 

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C
Active Contributor III
8 hours ago
T
Contributor III
tiva255Contributor III
asked in Sign-up Forms
Help with Multi-Step Form - Pre-Engagement First Step

I have a multi-step form to collect a user’s name, mailing address and e-mail to request a printed catalog by mail. The first step of the from is a pre-engagement step - basically YES or NO are they interested in a catalog. YES moves to the next step of the from to collect their info. NO closes the form. The exact same setup as shown here: https://help.klaviyo.com/hc/en-us/articles/4404256496283#h_01HAT3AGC6X0BD4CAHV7800MG0However I am getting an alert in the first step of my form “Add input field to collect profile properties.This form submits to list but doesn't collect information from visitors on all devices.” I think this alert is because the YES button is to move the next step, but is not collecting any information about the user? Does Klayvio not function well with buttons that are just to move to the next step of the form, not to collect info? The help guides seems to explain that this is possible. What am I missing here?  

204
Byrne C
Community Manager
8 hours ago
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