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Account hacked

  • 14 August 2023
  • 2 replies
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My account was hacked and used to send thousands of emails for which I was billed.  I an unable to access support because the account was disabled.

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Best answer by Taylor Tarpley 14 August 2023, 21:42

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Hi @Cowgirl

 

Thanks for sharing your question with the Community, I’m so so sorry you’re in this situation! 

 

Even if your account is disabled , you are still able to reach out to our support team to talk about the situation and get this fixed! I would navigate here and choose the ‘Billing Dispute’ option dropdown > Other to get in contact with the team and share what has happened.

 

Hope you get this situation fixed!

-Taylor 

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Thank you Taylor.  Because my (paid) account is disabled it says my access to email support (any support) is not available.  However, I was able to send a request through the link you provided so thank you.  In case these forums are monitored I will add to my comments that it seems like when a customer would need the MOST access to support is when the account has been hacked and disabled!  Just sayin’. Thanks again for your comment and suggestion.

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