Adding Users to an Account - Not Working Properly?

Hello @SamuelKow,

Thanks for sharing your question with the Klaviyo Community!

When you say you are logged into your client’s Klaviyo account and is “acting as though that account is brand new, and wants me to set up everything” are you being greeted by the Klaviyo setup wizard? If so, this may mean you may have inadvertently created a new Klaviyo account linked and associated with these various accounts. This can happen a number of ways but most commonly occurs if you are launching the Klaviyo app from an ecommerce’s app launcher as opposed to logging into your account from the Klaviyo.com website. 

To resolve this, I would recommend taking either of the recommended solutions in the below Community posts to resolve the issue:

In addition, did you already have a pre-existing Klaviyo login credential? Since it sounds like you logged into your coworker’s Klaviyo account to add yourself as a user to these accounts, are you adding the email address associated with your pre-existing Klaviyo login credentials? If you had entered a brand new email address, you’ll need to setup this new Klaviyo login credential/user account with several verification questions and confirm your email address in order to gain access to the account. You can also find more information about multi-account access and find steps to add users to an account from the How to Add Users and Manage Permissions and About Multi-Account User Privileges Help Center articles. 

I hope this helps!

David