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Change Accounts phone number

  • 20 February 2023
  • 1 reply
  • 165 views

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Hello, 

 

I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway. 

 

Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad…

 

Sincerely Mike

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Best answer by chloe.strange 21 February 2023, 17:27

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Userlevel 5
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Hi @UniquePrints

Thank you for being a community member! I am sorry that you are having an issue with accessing your account. It sounds like this may be an issue with a new device. Please submit a request here and select ‘new device code’ and then let me know if this continues to be an issue.

~Chloe

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