Chat is not available on my account [Oct 8, 2021 Service]

  • 8 October 2021
  • 1 reply

Badge +2

The live chat feature is not available on my account. 


Best answer by alex.hong 8 October 2021, 21:10

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1 reply

Userlevel 7
Badge +58

Hi @jacklo,

Welcome and thanks for posting to the Community!


Klaviyo's Live Chat feature is closed on Friday, October 8th for maintenance, and it will also be closed on Monday, October 11th in observance of Indigenous People’s Day. We will resume regular operating hours on Tuesday, October 12th (9am – 5pm ET).


We apologize for the inconvenience. In the meantime, we encourage you to take advantage of our Help Center and of course, the Community Forum

If you are unable to resolve your issue via our self-help resources, then we are happy to assist you via support email. If you do, please provide screenshots and the URL(s) to the Klaviyo element that you are having trouble with. You can simply copy the URL when viewing the Campaign / Flow / Template in Klaviyo, then paste the URL into your response to this email message. 


Thank you for your cooperation!