Gmail logo/icon displaying broken link

  • 25 June 2021
  • 1 reply

Badge +2

We have recently updated our email icon/logo in Google Admin to what you see in the preview below.

But when we send our campaigns it says the link is broken. I have 2 accounts with the same problem. It has worked fine for the last 3years until we recently updated the image.

In Gmail

Is there a way to set the icon within Klaviyo?

In Outlook

How do i make it show up in outlook?



Best answer by Dov 25 June 2021, 16:01

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1 reply

Userlevel 7
Badge +61

Hi @Alex Knorr,

Thanks for sharing your question with the Klaviyo Community.

I’m afraid Klaviyo cannot control what logos appear for various inbox providers. With respect to the broken image, I recommend double-checking that it is a valid image URL and a support image type for Gmail.  Here is the guide for updating the profile picture in Outlook. 

Additionally, you can set-up a logo locally in your Klaviyo account by following our guide How To Add a Photo to Your Klaviyo Account with Gravatar. Please note that, while updating your Gravatar will update your Klaviyo profile picture, updating your Gravatar will not update your Gmail Favicon/profile picture. You'll need to update your Gmail Favicon/profile picture directly in your Gmail account.

Thanks and have a great weekend.