Klaviyo Academy- Progress lost after updating Account email

  • 20 July 2023
  • 1 reply

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Recently, I updated my primary Klaviyo Account email address. Now, when I go to , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address).


Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration.




Best answer by Taylor Tarpley 21 July 2023, 03:45

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Userlevel 7
Badge +60

Hi @petermt,


Thanks for sharing your question with the Community!


I will reach out to our experts over our Academy portal and see what we can do for you.


Thanks for the participation in the Community!



Edit: Since the start of this thread, I have reached out to @petermt for more details on his login and shared their details with the Academy team to find a solution.