Won't bill

  • 25 March 2022
  • 1 reply

Badge +2

I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help? 


Best answer by alex.hong 25 March 2022, 22:00

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1 reply

Userlevel 7
Badge +58

Hi there @nick38429,

Thanks for posting to the Community and sorry to hear that you are running into issue with inserting a new payment method. 

I have contacted my colleagues in the Support team to take a quick look into your account. Please let me know if things are okay now.


Have a good day!