Emails with Gray Boxes?

  • 21 February 2022
  • 1 reply

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Has anyone dealt with emails that look like this? Gray boxes where the line breaks are & odd hyperlinked CTAs? Seems to only happen to one person on our team who is using the latest Mac & iOS — emails are being opened in outlook. 



Best answer by stephen.trumble 23 February 2022, 12:51

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Userlevel 7
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Hey @eeBoo 

Thank you so much for coming to the Klaviyo Community for help!

Outlook sometimes skews HTML emails because all versions since Outlook 2007 use Microsoft Word to render HTML/CSS. Because of this, an email display may look slightly off in newer versions of Outlook from what you initially design and preview in Klaviyo.