Find answers to your analytics and deliverability questions here.
Recently active
Is there any way to see which links in an email lead to conversions if the URLs for each link is the same?For example, I link to the home page in a few places on an email, but how do I know which link is the one leading to conversions? Is it the homepage link in the header, at the footer, or elsewhere? Is there a way to differentiate link clicks if they’re to the same URL?
Hi all, as you can see from the attached image, the engagement rates for Office 365 seem artificially inflated, as if there’s some security feature scanning through our emails. Does anyone else see this in their metrics? Is there anything we can do about this?
I’m trying to get the performance by device of my campaigns (the ratio of mobile / desktop users) from the API. This statistic is available in Klaviyo UI when clicking on a campaign in the Deliverability tab: From the doc, the campaign-values-reports endpoint of the Reporting API seems to return statistics of a given campaign. I can access the click rate, open rate and a lot of other data but I didn’t find anything about the performance by device. I feel like this should be possible since the data exists and is accessible through Klaviyo UI. Do you know how I can access this data through the API?
I have 3 websites and 3 of them have klaviyo accounts.I need to add sending domain for these . for that i add root domain as xyz.com in the 3 and create sending domain separate for 3 of them . Like promotion.ab,promotion.cd ,promotion.de,is there any issue to add like this?The @ usually means that it is set in the root domain, and currently each country domain is set in the xyz.com domain zone. Can I register a txt record to xyz.com?If I choose to create a separate domain zone for each country domain, then face the following issues The existing country domains are registered with “shops.myshopify.com” as CNAME records, and CNAME records cannot be registered with other records in the same domain name. Also, route53, which is currently managing the domain, does not allow you to register information other than AWS as a CNAME record in the root domain. Therefore, we need to change the country domain to A record and register it based on IP.Any possible suggestion?
CONTEXTI am a new Klayvio user, and I’m setting up my first flow. I created a simple list for New Subscribers. Profiles are added to the list via a Zap, which is triggered from a form submission in my webflow site. The zap: Creates/updates a profile, based on the form submission Adds the new user to the New Subscribers list ISSUEWhenever a user enters the list, the email is stuck in “Waiting” I have disabled double-opt in for this list Under Recipient Activity for the flow, I can see that the email is in “Waiting” When hovered over, my options are “Preview” or “Cancel Send” The “Scheduled For” date and time are in the past Time is correct; email never sends I’m sure there’s something basic I’m doing wrong, any help is appreciated. Thank you!
Hey. I have emails set up on flows that are working properly when tested, fit the standard size that Gmail and Yahoo ask for, but once I send them, I got messages from recipients saying that they're not being able to see any of the images on the email - it's as if the email was too heavy to load, except it is not. That's for Yahoo users. Has anyone experienced that before? What else should I check?
I have just over 5000 profiles in my klaviyo audience but only 25 of them actually subscribed to my emails and are receiving email marketing. (there are a ton of spammy email addresses from china and russia and those fake one-time-only email addresses consisting of random numbers and letters)I also have not made even 100 sales so there were very few transactional emails send and even abandoned cart emails were sent only to 38 people. why is klaviyo telling me to add a branded sending domain?Also in my settings under account -> organization my default sender email address is info@raysandriches.com (i use zoho, not gmail or yahoo) would it still have the “sent “via klaviyomail.com” disclaimer”?also i read thi https://help.klaviyo.com/hc/en-us/articles/115000357752 and this https://help.klaviyo.com/hc/en-us/articles/9042531198747 I also read shopify help articles and asked chat GPT but i am utterly overwhealmed iwth this technical stuff and I don’t want to make any mistakes that mess
Klaviyo automatically applies the necessary SPF (sender policy framework) and DKIM (DomainKeys Identified Mail)records when you have a dedicated sending domain set up for your account. When the CNAME records are added to your DNS, a subdomain is created and delegated over to Klaviyo to control and make use of. At this point, Klaviyo automatically adds the necessary SPF/DKIM records to set your account up to send emails using your own dedicated domain. On your end, you only need to add the prescribed CNAMEs; no records are required.For additional resources, you can learn How to Set up a Dedicated Sending Domain in this article.
Hi I got a question. I’ve been following the Khy brand ever since they launched, and I noticed that all their emails have a footer like shown in the screenshot. There are no business physical address… It states in the Can-Spam Act that the business address is required: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business#:~:text=Tell%20recipients%20where%20you%E2%80%99re%20located. Curious how are they able to get away with it, let alone for such a big brand that has so many eyes on them? I ask it here because Khy is using Klaviyo for email marketing. What are the repercussions of this and do they get any deliverability hit?
I have a custom report that export my all time campaign metric data. I get this through the Klaviyo custom report UI. However, I want to be able to fully automate that export through the API and python SDK. I have been able to export the campaigns through the python SDK using the get_campaigns function, and I have been able to export unique opens and total received emails using the instructions from how to export conversion data. However, my unique opens is slightly different and I can’t seem to get it to match the custom report perfectly. Is there any reason for this? My parameters for the metric_export are, metric_id, count=100, unit=”week” start_date and end_date set, measurement = unique (count for received email metric), and by=”Campaign Name” or “$variation.” Anything I should try? Thanks for any help.
