Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 471 Topics
  • 1,338 Replies
Ashley I.
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Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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471 Topics

M
Problem Solver I
marctyson70Problem Solver I
asked in Analytics and Deliverability

I want to suppress historical Order Shipping Confirmation emails

We have some historical orders that aren't at 'complete' status in Magento but we need to ship them at a later date - this means that the Order Shipping emails are being sent sometimes months after the shipment has been sent, can anyone help?

1
David To
Community Manager
1 day ago
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Contributor I
MoneyJ2kContributor I
asked in Analytics and Deliverability

Why is the Klaviyo API bringing in different metric data than a custom report export?

I have a custom report that export my all time campaign metric data. I get this through the Klaviyo custom report UI. However, I want to be able to fully automate that export through the API and python SDK. I have been able to export the campaigns through the python SDK using the get_campaigns function, and I have been able to export unique opens and total received emails using the instructions from how to export conversion data. However, my unique opens is slightly different and I can’t seem to get it to match the custom report perfectly. Is there any reason for this? My parameters for the metric_export are, metric_id, count=100, unit=”week” start_date and end_date set, measurement = unique (count for received email metric), and by=”Campaign Name” or “$variation.”  Anything I should try? Thanks for any help.

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David To
Community Manager
1 day ago
W
Contributor I
webContributor I
asked in Analytics and Deliverability

How to track same user on subdomain?

Hi,I have two domains for example:  abc.com and abc.shop.com.I want to track same user for both domains. I mean if user A push event on domain abc.com and same user push event from other domain abc.shop.com, then how klaviyo cookie automatically track the same user for second domain? It will not create other profile for other domain only one profile can track both domain.I read below link but new klaviyo object is not giving the exchange_id.  

6
Brian Turcotte
Community Manager
2 days ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics and Deliverability

Why are there so many .codisto.com domains in my non-engaged segment?

Dear Klaviyo Fam.I've started to segment our non-engaged subscribers. Then, I discovered a significant number of recipients from the same domain (bounce-c4069-pebghc@mail.codisto.com) who received our emails but showed no engagement. I have a few questions related to this: Can anyone confirm the origin of this domain? My assumption is that it might be a disposable email from Amazon, but I would appreciate any insights or information you might have. Considering the lack of engagement, would it be advisable to exclude these individuals from our future campaigns? I'm seeking recommendations on whether it's best to focus our efforts on more receptive audiences. Lastly, I'm curious to know if these non-engaged recipients will have any impact on our overall sending reputation. Even they received our emails?     Thank you all for your assistance and input.Best regards, Mae

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Taylor Tarpley
Community Manager
3 days ago
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Contributor I
osagaContributor I
asked in Analytics and Deliverability

How do I view my metrics/dashboard on mobile browser?

HiIt seems this should be a big issue. I can’t view my metrics on a phone with Klaviyo. I don’t need an app, but need to at least be able to see my dashboard on a mobile browser. Today is May 23rd, but instead the right ¼ of the Klaviyo website get cut off (on all browsers). So I don’t see the latest metrics on the graph. SEE IMAGE BELOW.I like to stay positive, but this is pretty bad not being able to see metrics on the go.Anyone know how to fix this? Or can recommend an analytics service that connects with Klaviyo and can show this data on mobile?Thanks!  

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Taylor Tarpley
Community Manager
3 days ago
S
Contributor I
SDRobotsContributor I
asked in Analytics and Deliverability

Why doesn't Klaviyo properly track email opens in Outlook?

We ran a test email campaign to verify analytics were working correctly by sending the test campaign to an internal company email. The email was received in our Microsoft Outlook inbox just fine. We opened the email and clicked all the links - everything worked as it should.However, when we checked in Klaviyo, campaign analytics only showed that we received the email and clicked links. It didn’t show that we’d opened the email. We waited over an hour to allow for updates, and still nothing.We ran a second test with the exact same email sent to the same company address. This time we double-clicked the email to open it in a pop-out window instead of Outlook’s main inbox window. Only then did Klaviyo register that we opened the email.Is there a way to record email opens when an email is viewed in Outlook’s main inbox window and not in a pop-out window? This will significantly lower our open rates if we’re missing these instances.

1
Taylor Tarpley
Community Manager
3 days ago
W
Contributor I
webworksieContributor I
asked in Analytics and Deliverability

Sending emails from multiple domains

Hi, My cleint has 4 different companies  that have  4 differnet websites. Each of the have their own unique domain name.  There are “request a callback” forms on each site. Can I use 1 Klaviyo account to manage the 4 websites. The key requirement is when somebody fills out  a form on a site they get an automatic thank you reply and this reply must use an email that is using the domain of the site where the form was filled out. So site A xyz.com must use email address joey@xyz.com to send emails site b abc.com must use email address joey@abc.com to send emails  Cheers John   

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inboxingmaestro
Partner
7 days ago
A
Contributor I
abakkenContributor I
asked in Analytics and Deliverability

High Bounce Rate on Flow | Fake Email Addresses - Help!

Hi,I am auditing all of our live flows and I came across our Abandoned Cart Flow which has an unusually high bounce rate across the board at almost 9%. Upon looking into the analytics, I found that there is a long list of fake emails: Do you know why this would happen or how to prevent it? 

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inboxingmaestro
Partner
7 days ago
J
Contributor I
Josie PContributor I
asked in Analytics and Deliverability

Images not displaying in gmail

Hi all!When I send a test email to my Gmail email address, the images don't display.However, when I send a test email to my friend’s hotmail email address, there I can see the images.I don't know how to fix the problem, because if customers don't see the images, it's not great...If anyone has the solution please?Thanks in advance! Josie :-)

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K
Contributor I
8 days ago
A
Contributor I
AdrienneContributor I
asked in Analytics and Deliverability

Combining campaigns and flows in a custom report

I want to create a custom report that lists all of the email recipients, unique conversions, total order value, and conversion rate by month.  I figured out how to do that for campaigns and flows separately but is there a way to create one custom report that reports on all emails sent regardless of whether it’s a flow or campaign?

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David To
Community Manager
8 days ago
CKeast
Contributor I
CKeastContributor I
asked in Analytics and Deliverability

What's wrong with my Dashboard Overview?

Ever since one of the recent updates, we’ve been having trouble viewing the Analytics Dashboard Overview properly. The sections go out horizontally farther than the computer screen, and there’s no sideways scroll bar, so we can’t actually see the numbers. There’s also a double vertical scroll bar, which is just annoying. Is there a way to fix this so that we can actually see our numbers? 

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ebusiness pros
Partner - Silver
9 days ago
B
Contributor I
Brittany JarmanContributor I
asked in Analytics and Deliverability

Segment Analysis

I would like to create a dashboard where it shows a breakdown of all of our segments. It would be good to customise with custom properties too. Ideally I would like to see a breakdown of top performing segments, how your newsletter list is broken down by segment, which segments generate the highest revenue, click rate, unsubscribe rate, open rate, engagement rate etc.I use a system called nosto which has a really great segmentation insights section and breaks down your whole audience showing how all of your segments fit into all of your customers as a whole.It makes it really easy to see which groups of customers to prioritise, which ones might need nurturing etc.Is there anything that already does this within Klaviyo? I don’t want to export and shuffle this data around, I would like it to be a live dashboard that always stays up to date. With new customers signing up constantly, an export showing a snapshot of the exact moment you export isn’t much use, as it will become out of date t

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David To
Community Manager
9 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Analytics and Deliverability

What is the &_kx= string at the end of my URLs and can it be switched off?

Hi everyone and happy Friday!We have the normal UTM tracking on our links and we have added a custom utm_lc to track the “last click” source on a profile.but Im seeing another code on the end of our links that I can find the source of, the &_kx= and this string can get quite long and messy looking:?utm_source=Klaviyo&utm_medium=email&utm_campaign=Testing_1&utm_lc=Klaviyo&_kx=u7eRR65NqnLZ15DPx3ylMy9oSyyH_ttWWReiaicE1yg%3D.TLh3LFIs this an important string, what is it measuring/writing back to and is it editable/switch offable? Thank you

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David To
Community Manager
11 days ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Analytics and Deliverability

How do I avoid the "via klaviyomail.net" while customers receive their emails?

While sending emails to our subs, near the email we see “via klaviyomail.net”. How do we avoid this?

1
David To
Community Manager
11 days ago
S
Contributor II
Stefan_TheFIbreCo.Contributor II
asked in Analytics and Deliverability

Can I create custom reports to only show data from certain campaigns?

Hi, Our company contacts both retail customers as well as our stockists, in which campaign behaviour between both lists are very different. Our ‘public’ emails are sales driven, with links to our websites, however our ‘stockists’ emails are not, and often very different in regards to metrics. Because of this, the ‘Email Performance Review’ on our dashboard is quite out of sync with what we want to view, which is data our ‘public’ emails only. Is there a way we can only track performance data from certain emails? For example, our campaign titles will either start with ‘PUBLIC’ or ‘STOCKIST’. Can a custom report be set up that shows data only from campaigns that show ‘PUBLIC’ in the title? Many thanks

4
S
Contributor II
14 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Analytics and Deliverability

How do I add segments for the metrics tab

I am looking at the Metrics Tab and there seems to be a toggle to select a specific segment or “Everyone” but I don’t see how/where to add segments to this available list - any help is greatly appreciated :)

3
chloe.strange
Community Manager
15 days ago
B
Contributor I
B BContributor I
asked in Analytics and Deliverability

How to remove dedicated sending domain

Hi all, Is there a way to remove a dedicated sending domain so that emails show up as coming via klaviyo again? Thanks!

1
David To
Community Manager
17 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Analytics and Deliverability

Customizing Custom Reports

Im still relatively new to Klaviyo so i appreciate any and all community support.I am building out some Custome reports to track Flow performance across A/B tests and various flows and I’m struggling to add fields to these reports, for example subject lines. Having the subject line pulled into the report next to the break down of open rates can gave a quick single view on whats working and what's not across multiple campaigns at a glance (also our past EDS did this so my manager is expecting it and I’d rather not copy past everything across tabs in Excel).Another thing that would be great is the “Conversion Metric” I can get a total of Orders Placed - but I’m struggling to find the actual people who made those purchases to spot check and monitor - in the flow you can see the analytics and see the audience who performed any flow activity, but the conversion metric isn’t an option there.Long story short - is there a way of customizing the output of the reporting in Klaviyo?

5
David To
Community Manager
17 days ago
KeviSunshine
Problem Solver III
KeviSunshineProblem Solver III
posted in Analytics and Deliverability

Feature Request: the ability to filter AND group in custom reports

Hello Klaviyo Community,I’d like to suggest a feature that would really help people understand the performance of their flows/campaigns across their user population.When creating a multi-metric report, we’d like the ability to filter by a flow, and then group the statistics by a profile property.Want to see how your “Welcome” flow performs in different states? This would be the answer. You could select the metrics you’d want to analyze, filter to just the flow you’re interested in, and then group that by a profile property (e.g., a state) to see how your flow performs across all states. I feel like this is a fairly basic feature request that would help all of us.Does this make sense? Would this be helpful?

3
ebusiness pros
Partner - Silver
21 days ago
S
Contributor I
Steve CContributor I
asked in Analytics and Deliverability

Where can I see opens and clicks by device for an Email Campaign or Flow?

Can someone tell me where I can see opens and clicks by device for an individual Email Campaign? I have seen reference to an Advanced Report menu but don’t see this anywhere when I open a campaign. Same question for individual Flows.Thanks!  

2
S
Contributor I
22 days ago
P
Contributor II
PkirbyContributor II
asked in Analytics and Deliverability

Open and click behavior by contact

Is there any report in Klaviyo that can give you an overview of email opens and clicks for an entire list/segment? For example, in HubSpot I can export a group and see how many emails someone has received, opened, and clicked.  I can see this behavior on an individual profile basis, but I’d like to be able to see it en masse. Also, the profile data seems to count multiple opens and clicks per email, which is helpful also, but not what I want to see.

3
David To
Community Manager
22 days ago
H
Contributor I
himeContributor I
asked in Analytics and Deliverability

Why are emails lands in spam box

Why there is NO live human chat on support, all I’ve got is a robot answer me.And why my emails landed to spam box, those emails are freshly comes from FB ad and I have barely use this mailbox, so it shouldn’t laned to spam box. When i use sendinblue, my emails are landed in Promotional Tab, what’s wrong with Klaviyo? Please fix this before i permantly move to sendinblue

1
David To
Community Manager
23 days ago
G
Contributor I
GenContributor I
asked in Analytics and Deliverability

Export total attributed revenue for each campaign

Has anyone been able to get in touch with Klaviyo support via phone? I have been trying to get in contact with them and have had no luck.  My boss is getting very aggravated that we see a total attributed revenue, but the numbers to back it up are only in Klaviyo and there is no way for us to export these into a .CVS file by each campaign. We feel that if they have our information on the backend, then we should be able to export these numbers into a file to decipher ourselves, it should not be this hard.

1
David To
Community Manager
24 days ago
G
Contributor I
GenContributor I
asked in Analytics and Deliverability

Exporting files with sales

Does anyone know how I can export a CVS file that will give me the amount of sales for each customer as well?  I have tried creating a segment and doing it this way, but it only gives me the option to do CLV and I would like the sales from certain campaigns and flows I have done.

3
David To
Community Manager
28 days ago
D
Contributor I
dim23Contributor I
asked in Analytics and Deliverability

change in revenue percentages by klaviyo for previous months

hello, I noticed that my results (revenue by klaviyo) for the old months, for the "placed order rate" metric, have increased! they were at 37% for March and since today the result has increased to 42%! Same for February! Why such a discrepancy? has there been an update to the email revenue calculations? THANKS

2
D
Contributor I
28 days ago

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