Magento - Cancelled orders revenue in reports

  • 2 August 2022
  • 2 replies

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Hi there,

We’re seeing some very good metrics and figures coming through now on our Klaviyo account from our emails which I am really happy about, however, it seems that the revenue reports are picking up some cancelled orders which are making the figures more inflated than what they actually are. I’ve read another forum entry where someone had the same issue 6 months ago with their Shopify integration, and the answer they got was that it was on the developers radar and was something that the Klaviyo team would be working on fixing.

It hasn’t really been a huge issue for me personally as I can easily cross reference the figures with Magento but it would be better if it wasn’t like this. I was just wondering if there is a known fix for this yet?

(Screenshots can be seen below 🙂 )


Best answer by Dov 4 August 2022, 22:02

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2 replies

Userlevel 7
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Hi @CameronHardy,

Thanks for sharing this with us.

That is correct. We’re still working on excluding canceled revenue from Magento revenue. For now, you may want to continue using Magento’s revenue figure or exclude cancelled order value from your total figure.

I hope that’s helpful.

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