Change Number of Wait Days

  • 9 February 2021
  • 2 replies

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If I change a wait in a flow from 60 days to 3 days, what happens to the profiles that have already been waiting more than 3 days?


Best answer by retention 9 February 2021, 19:28

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2 replies

Userlevel 7
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@mshahid - Good question and welcome to the community!

When you make an update to the time delay, people who are already in the “wait period” will continue with the time delay that was originally set since they’ve already “begun waiting” and won’t be affected.  Those that have not entered the “wait period” will then be delayed by 3 days (instead of the original 60).

You can read more about this scenario - and others like it - in the Klaviyo Article:
How Contacts Move Through a Flow - Updating the Time Delay in an Active Flow

Hope this helps!


Badge +2

Thank you Joseph so so much! This answers my question and is very helpful. :grinning: