Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 7,494 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2707 Topics

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Contributor I
scottygContributor I
asked in Campaigns and Flows

Conditional Winback Flow - Won't Send

Hey all need some help on this one.I have a win-back flow for a customer topup email with a conditional split. After 30 days of placing order if the customer hasn’t purchased in the last 29 days split from yes to no.I have 5 waiting in yes which I don’t plan on sending currently. I should have 54 people to send my top-up email but it won’t send or add customers despite saying there are 58 people who meet the criteria. Why won’t my No email send?

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Contributor I
1 hour ago
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Contributor I
KenedyContributor I
asked in Campaigns and Flows

Abandoned Cart Filter Flows

Hello,  I am setting up Abandoned Cart flows and wanted to know if i got it right with the flow filters. Im not very sure about the first filter, “Added to cart”, should it be “at least once” or should it be “zero times”  Thank you, 

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K
Contributor I
4 hours ago
K
Contributor I
KenedyContributor I
asked in Campaigns and Flows

Lost Revenue Recovery Flows

Hello,  I am an Email Marketer in training and i have really found the community posts on here very very helpful. Just wanted to start by saying thank you guys so much for having your conversations and asking the questions! I am currently setting up Abandoned series emails based on the flow triggers ive seen, i wanted to ask if anyone knew the following:For the following Flows, should the initial trigger occur “At least once” or “Zero Times”Abandoned Checkout:  Abandoned Browse: Thank you for the help 

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Contributor I
4 hours ago
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Contributor I
TheBNCContributor I
asked in Campaigns and Flows

Abandoned Browse vs Cart vs Checkout - Too many people were being skipped!

I need help with my abandonment flows I thought they were set up properly but when I did a deep dive into the numbers I realized SO many people were being skipped for no REAL reason. Are these now set up properly? We are a TINY local business and can't skip any opportunity to email potential customers but I can't be emailing them TOO much either. I need there to be a different flow for the cart and checkout because I have too many people not getting to the actual checkout page past adding to the cart.But I had to draft the Abandoned Checkout one until I was confident on them not doubling up to any one. THANK YOU FOR YOUR HELP!

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K
Contributor I
5 hours ago
K
Contributor I
Ken9pContributor I
posted in Campaigns and Flows

How is Khy able to not include their address in the bottom of their marketing emails?

 Hi I got a question. I’ve been following the Khy brand ever since they launched, and I noticed that all their emails have a footer like shown in the screenshot. There are no business physical address…  It states in the Can-Spam Act that the business address is required: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business#:~:text=Tell%20recipients%20where%20you%E2%80%99re%20located. Curious how are they able to get away with it, let alone for such a big brand that has so many eyes on them? I ask it here because Khy is using Klaviyo for email marketing.  What are the repercussions of this and do they get any deliverability hit?

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K
Contributor I
18 hours ago
K
Contributor I
Karim7107Contributor I
asked in Campaigns and Flows

Thank You Email Flow is not working

Hello, My Thank you email flow isn’t working properly, not all the customers who are placing orders are receiving Thank You emails.For example today, only 1 thank you email was sent, although I received more than 10 orders on my WooCommerce website.Any help will be appreciated.

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K
Contributor I
18 hours ago
AdamI
Contributor I
AdamIContributor I
asked in Campaigns and Flows

Definitions of the "Dimensions" in the Trigger Split drop down menu

Hello, I have an abandoned cart flow. I want to create a trigger split so that if a customer comes back and purchases (from the flow or some other way) they exit  the flow. I see I can set the criteria for when the user exits by setting a dimension, condition and dimension value. The issue is that I do not know the definition of each of the dimensions in the Dimension drop down. Are the definition of each item in the drop documented anywhere. I could not find it in the flow or conditional split docs online. The drop down has these choices. I’d like to know how each is defined. For my immediate needs, how would I set this to mean “user purchased something” but knowing all the dimension definitions would be quite helpful DropdownAttributed FlowAttributed MessageAttributed Message VariationCollectionsDiscount CodesEmail DomainItem CountItemsShippingRateSource NametagsTotal Discounts$value  

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Contributor I
1 day ago
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LoucasNew Member
asked in Campaigns and Flows

Abandoned Checkout doesn't works correctly ?

Hello everyone !I’m writing you this post because I need your help to understand something about our “Abandoned Checkout”. We created this flow to send 3 mails to every person who started checkout but didn’t buy. The 1st mail is just a cart reminder, the 2nd mail is a discount coupon and the 3rd mail is a discount reminder.We have many problems with this flow : Ppl who started checkout but didn’t buy will only receive the 1st mail and that’s it, they’ll no receive the #2 and #3… Ppl who started checkout and buy something will not receive the 1st mail but they’ll receive the #2 (we’ve a discount code) and the #3 (a reminder about the discount code).You can see below a screenshot of the flow, the trigger is “Checkout started” with 2 flow filters. No Smart sending activated, and about the #2 and #3 mails we activated a flow filter “placed order zero time since starting this flow” but they still receive…  We’re pretty sure that we have made something wrong..can someone could tell us what a

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L
1 day ago
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Contributor II
deviantContributor II
asked in Campaigns and Flows

Reviews anchor link not working

Hi all,  I’m trying to use the anchor link provided in this guide: https://help.klaviyo.com/hc/en-us/articles/115002779391#link-customers-to-the-review-area-on-a-page4 I have added this to my custom HTML in shopify on the product page:However, when i click the product page link, it does not take me down to this area, does anyone know why? How could I get this to work? Thanks!

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Contributor II
1 day ago
Nachin
Problem Solver I
NachinProblem Solver I
asked in Campaigns and Flows

Browse abandonment flow doesn'' show the product

Hello,I have a browse abandonment flow created from Klaviyo’s template and everything works fine except that it doesn’t show the product browsed neither on the preview or the test I sent to myself… I made sure my Shopify connection is enabled and working and my on-site tracking toggled in, any ideas? Thanks a lot!

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bluesnapper
Partner
1 day ago
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Contributor I
ThomasLéaContributor I
asked in Campaigns and Flows

Create a flow from a segment

Hello everyone,  I’ve created a pop-up form using Klaviyo on my Shopify store and created a segment in Klaviyo with the people who subscribed to this form.  I would like to create a welcome flow using from trigger the people who subscribed to this form. How can I do it ? I don’t find the answer anywhere. Thank you very much for your help !

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Contributor I
1 day ago
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Contributor I
KayleenQContributor I
asked in Campaigns and Flows

Created BFF Discount code (for friends), unable to trigger flow when added to list

Hi thereSuper new to Klaviyo. Had wanted to create a special coupon code for my friends who are buying from my shopify store. This is separate from the welcome discount code.Had created a special flow for it. However, was unable to trigger it. No emails were received. Kindly advice!

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bluesnapper
Partner
2 days ago
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Contributor I
MG82010Contributor I
asked in Campaigns and Flows

Images not showing in e-mail > Shopify

Hiii, This morning's campaign showed no images, only question marks. Where does this issue come from, and how can I resolve it? And how can I be sure that this won't happen again when I schedule the campaign? 

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ebusiness pros
Partner - Silver
2 days ago
A
Anonymous
asked in Campaigns and Flows

Flow not working at all

Just created a Welcome series FlowIt’s not working at allI created a popup signup form (klaviyo popup and connected to the newsletter list ) to collect emails for the Newsletter list, when I fill in the form with my own emails, and check the list, There’s NOTHINGI Switched the Double opt-in to Single Opt-in and checked my emails’ spam folder, NOTHINGI read all the guidance in the help center and many posts here, no solutionIt must be something wrong with my account, please help me outMy acccount & email: Johnnyw@timesonboutique.comAlso please contact me at: Timesonboutique@sina.comThanks a lot! 

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K
Contributor I
2 days ago
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Contributor IV
CC_ArdMoorContributor IV
asked in Campaigns and Flows

Winback Flow - how many times could a customer get this flow?

I have a customer winback flow triggering at 4 months.  My query is - if a customer makes a purchase - should they be served this again 4 months later again and should I have a different offer running for that?  Any tips for best practice? 

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In the Inbox
Partner - Platinum
2 days ago
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Contributor I
Sophie1234567z8u90'Contributor I
asked in Campaigns and Flows

Costumers qualify to enter the flow, yet do not enter the flow.

I have two flows setup that have the same problem. Costumers qualify to enter the flow yet they do not enter it. No email is sent (nor skipped). Here is a screenshot of the flow triggers for the last costumer. This costumer has entered its name and email on the checkout page such that a new profile was created.  Indeed the flow is live.Any idea how to solve this ? 

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Contributor I
2 days ago
S
Contributor I
Sleigh1985Contributor I
asked in Campaigns and Flows

Images not pulling through correctly on Outlook desktop app

We are having issues with images not aligning correctly when a test email is sent to an Outlook desktop app (as used by most workplaces). The images are to size (600px wide), and they work fine on Outlook in a web browser and on a phone.The text also aligns to the left, but when I am editing the email I have centred aligned this.Any suggestions or when this will be fixed? We do not have this issue with Mailchimp.

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Contributor I
2 days ago
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Contributor IV
rohan12334Contributor IV
asked in Campaigns and Flows

Date Property present in profile but not showing when making a date triggered flow.

Hello, I am making a birthday flow. I have a custom property in profiles by the name of Birthday but when i make a birthday flow and try to trigger it with date, I don’t see the Birthday property there. See attached-   The date in MM/DD/YYYY format as suppoerted by Klaviyo. Can someone help?

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R
Contributor IV
3 days ago
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Contributor I
samresContributor I
asked in Campaigns and Flows

Having trouble editing my flows...?

Hey Guys, I’ve been trying to edit my flows and templates. For example: Either by adding in a time block or trying to input a picture into a template.However, I am unable to drag anything into the actual template/flow. I’m not sure if it’s a software issue or (more likely) a me issue. What am i missing? Picture for reference: THANK YOU!  

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A
Active Contributor IV
3 days ago
M
MissGNew Member
asked in Campaigns and Flows

How do I deactivate an abandoned cart flow that I deleted but it's still working?

I purposely deleted an abandoned cart flow and made a new one, but the one I deleted is still working! (because I still received the email for that flow). Now I have two active abandoned cart flows. How will I find the deleted one and turn it off permanently? Please help! Thanks.

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Bobi N.
Partner - Platinum
3 days ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
asked in Campaigns and Flows

Dynamic Content Based on Current Date

Is it possible to show/hide blocks of content based on the CURRENT DATE(not a date stored on a customer profile or in metric/event data) Use Case: Showing different product blocks for different categories of products based on what the customer told me they are shopping for. If they say they’re shopping for the Holidays can I say show this block if the date is after X and before Xand then show a different block during a different date range? This way I can show Christmas stuff at one time of the year, and Mother’s Day items at another. 

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stephen.trumble
Community Manager
4 days ago
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Contributor I
Dee LTContributor I
asked in Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date.  We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up.  Is the shipping confirmation part of this flow, or is it it’s own flow?

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stephen.trumble
Community Manager
4 days ago
L
Contributor I
LouiseGContributor I
asked in Campaigns and Flows

send out in batches for warm up

it is possible to set a limit (number) on the emails to be sent to - for use in warmup… we have 200.000 subscribers but would like to send out in batches for warm up

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stephen.trumble
Community Manager
4 days ago
J
Active Contributor I
jtao23Active Contributor I
asked in Campaigns and Flows

Complete the Look Feed

Hello Klaviyo CommunityI’m trying to find an article with this exact use case when setting up product feeds.Let’s say customer purchases product 1 in red, what would be the best way to show products in the same category also in red? When setting up product feeds based on collections, there may be related products but in other colors. I wanted to show related products in the same color.Thanks!

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stephen.trumble
Community Manager
4 days ago
V
Contributor I
VTPPContributor I
asked in Campaigns and Flows

for loop through order quantities

Hi,I need help with the syntax for an email in a flow.The quantities per specific BundleOptions for customers can be taken from the magento2 placed order event. For example in: {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.0.option_qty|default:'' }} and {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.1.option_qty|default:'' }}, notice how the only difference is the number change from zero to one. Someone can have up to 20 different BundleOptions. I need to loop through them and add them up to a total so I can say something like “You ordered a total of X quantity”. With some help of AI I came up with this but it gives me a syntax error, does someone know if want I want is possible and if so how?{% with bundle_options=event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions %} {% with total_sum=0 %} {% for i in bundle_options|length|add:"-1" %} {% with qty=bundle_options.i.option_qty|default:0 %} {% with total_sum=total_sum|add:q

1
V
Contributor I
5 days ago

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