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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 10,158 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3619 Topics
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Contributor II
dberonio22Contributor II
asked in Campaigns and Flows
Expecting emails that haven't arrived as planned

I've scheduled my flows at 8 AM PST today. But I am not receiving a single email, which I set up. Also, the status is live already. What do you think I should do? Thank you

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Contributor II
1 hour ago
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dberonio22Contributor II
asked in Campaigns and Flows
Welcome Series Flow Issue

Hi everyone,I recently created my welcome email series and linked it to a targeted list that already has subscribers. I've scheduled this for 8 AM PST today, but I am not receiving a single email, which I set up. What do you think I should do?I'm afraid that my target audience isn't getting the emails either. I checked that the flow is active and linked to the right list, but I'm not sure whether there's a delay or issue with the setup.Thank you!

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Contributor II
1 hour ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows
Can I get Analytics from a Cancelled Campaign ?

I had an email campaign scheduled for April 6 at 4:08 p.m and Canceled During Send on April 6 at 4:23 p.m. During that time it went out to everyone, 99.8% delivery rate. You can technically say the campaign still went out. It doesn’t come up in my reporting though, is there a way of pulling the analytics for these types of campaigns. Also I find it strange how archived campaign show up in analytics but canceled campaigns don’t. 

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vylla001
Contributor IV
3 hours ago
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Contributor I
W WeitzenhofferContributor I
asked in Campaigns and Flows
SMS Yes/No Flow

I do not understand how to set up an SMS flow where the customer responds with yes and so it follows with more information. I found someone else asked a similar question, someone followed up with a confusing answer and when they said they didn’t understand, no one ever responded to them.  This was 3 months ago.   I want to send and SMS that says, “hey you want this thing?” and they respond yes or no.  If they respond yes, then a new SMS is sent with info.

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Contributor I
4 hours ago
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JarnobroekkampContributor I
asked in Campaigns and Flows
Flow doesn't publish

Hi everyone, my email flow stays in draft and when i want to publish it to live it gives me this message.Help is appreciated.

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Contributor I
5 hours ago
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Contributor III
Lily513Contributor III
asked in Campaigns and Flows
Why my campaign cancelled?

I found the same frustration in the community. Please check this link. https://community.klaviyo.com/campaigns-and-flows-30/why-is-klayvio-cancelling-my-campaign-sending-14822?postid=56639#post56639 I followed ArpitBanjara 's response to check the content and set up again. Everything is fine but I just can't send the email out. It keeps saying that the unsubscribe link missed. What should I do?  

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Contributor III
6 hours ago
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Contributor I
Dylan P.Contributor I
asked in Campaigns and Flows
Can I use dynamic variables in a Notification Flow's Reply-To field?

I have created a Flow to send me an email whenever someone joins my Email Subscribers List with the user’s name, email, and phone number.Can I use the user’s email variable in the From / Reply-To field in the Notification settings?

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Contributor I
12 hours ago
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Contributor II
zied_driraContributor II
asked in Campaigns and Flows
Remove global footer with company name from email

Hello,I can’t find how to delete the footer marked in red in 1st screenshot ?I have already a footer in my email (see 2nd screenshot from email edit tool) but can’t figure out where to find the other footer.Can someone help please?Thank you a lot, 

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Contributor II
14 hours ago
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PreethiPContributor I
asked in Campaigns and Flows
Is it possible to use one cloned flow from another account?

I’ve integrated Klaviyo API in my project. I’ve multiple accounts linked to my parent account, and mine is not an admin account. I’ve cloned one of the existing flow, but within my account. If I made the flow live, and triggered that email from my code, does this works or will throw any error?

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Contributor I
1 day ago
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Rain64Contributor I
asked in Campaigns and Flows
Can I add the customer's name in subject line of an email?

Hey, does anyone know if you can use the first name in the headline? Can I just put in the code “ {{ person.first_name }} “ in there and it will show correctly? Thanks!

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1 day ago
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ozzycollContributor I
asked in Campaigns and Flows
Recent product demo flow

I am looking to create an automated flow that will be sent to potential customers who have recently tried our products at an in-person demo event.In order to try our product at this event they will have to sign a waiver where they are required to give their email and to select 1-3 of the products that they are going to be trying. I’m thinking of using a Klaviyo sign-up form or a Typeform to handle this. I would like to use the information to enter them into a flow that sends them a series of emails with the products that they tried during the demo. Is this possible to implement using Klaviyo?

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1 day ago
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EricaMContributor I
asked in Campaigns and Flows
Abandoned cart: email sent after customer removes item from cart

We have a sequence of 3 emails in the abandoned cart flow (WooCommerce installation).If somebody completes purchase during the flow, the subsequent emails are not sent.How do we similarly prevent the remaining abandoned cart emails being sent to somebody who has removed the items in their shopping cart? 

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Contributor I
1 day ago
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Anonymous
asked in Campaigns and Flows
Manual Add to List - Trigger the Flow?

If I manually add to a list, and i have a flow triggered by this list, will the names automatically receive the email from the flow?

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1 day ago
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MTechContributor I
asked in Campaigns and Flows
2nd Email of Flow is not Sending?

Hello Klaviyo Community,I made my flow campaign to nurture leads every once in a week. When I imported the list, its send the first email fine. However, its not sending the 2nd email. Even with smart sending on, still there is a gap of 7 days so it should not be a problem.Below is the screenshot of the flow campaign 

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Contributor I
1 day ago
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Online Learning SystemsContributor I
asked in Campaigns and Flows
Why is Klayvio cancelling my campaign sending?

I have created a campaing, I have the subscribers in the database, I have 2 unsubscribe links in the email (It says I have none!). I do not understand why when I click the send now button I get a cancelled message right away for the send… It is a simple email.

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Contributor I
2 days ago
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Contributor I
malcmaysContributor I
asked in Campaigns and Flows
How to use Yes or No Responses in a Flow?

Can anyone explain how to set up a flow where a follow-up message is sent when a customer answers "yes" to a yes or no question? I think I've set it up incorrectly using the conditional split details. Any help would be greatly appreciated!  

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Contributor I
2 days ago
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Contributor I
SheiladContributor I
asked in Campaigns and Flows
Why is the Text section in Email Editor only providing me with a source code?

 In past the email editor provided me with the option of just entering text now i only see the source code.

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Contributor I
2 days ago
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Contributor I
gster3000Contributor I
asked in Campaigns and Flows
Conditionals not working correctly

Hello,I am trying to add a conditional into my plain text campaign. I’ve followed all the steps but still getting no where. Whenever I preview the email nothing is showing, no part of the ‘if’ or the ‘else’. It’s as if I didn’t write anything…  Then when I go to preview:It’s showing the first dynamic part, so I know it should pull this through… but it doesn’t… I’m so lost.  Please advise!!! Thanks,Greg

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Contributor I
2 days ago
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Contributor I
MateusContributor I
asked in Campaigns and Flows
Gmail promotional tab

Hi, I would like to know if anyone else is experiencing problems with all the emails being delivered to the gmail promotional tab since 11/15/2024.

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Contributor I
2 days ago
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Contributor II
dberonio22Contributor II
asked in Campaigns and Flows
How do you design post-purchase email templates when you don’t know exactly what products customers will buy?

I'm working on a post-purchase email flow and want to contain details about the product (such as order confirmation, shipping updates, and so on), but I'm stuck about the design because I don't know what exact things each buyer will buy. How do you guys build one like that for the post-purchase flow? Thanks in advance. ❤️

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Contributor II
3 days ago
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Contributor I
kn365Contributor I
asked in Campaigns and Flows
Conditional split automatically going to "No"

I’ve set up a flow with the event where someone is added to a list.They then receive an email with a ‘book a consultation’ link, and they then go through a conditional split where the conditions are if someone has clicked the URL link for the flow “at least once” and ‘over all time’. The problem is, anyone who enters the flow goes into the ‘NO’ side if the conditional split, despite clicking the link.How do I fix this and make them go into the YES direction ? Here’s how my flow looks like :   

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Contributor I
3 days ago
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Contributor I
VVDContributor I
asked in Campaigns and Flows
Question about Flows and Segmentation for VIP Black Friday List with Early Access

Hi everyone! I’m organizing a Black Friday campaign with a VIP list that grants early access to discounts starting on November 24th. To join this VIP list, customers need to complete a form, which guarantees them early access. I’d like to send different email sequences depending on the day each user registers. For example: • If someone registers on November 16th, they would receive 4 emails leading up to November 24th.• If someone registers on November 23rd, they would only receive 1 email. I’m looking for an effective way to set up flows or logic so that Klaviyo automatically sends the correct number of emails based on the registration date, without creating multiple flows manually for each possible registration date. Has anyone done something similar or have any recommendations on how to structure this campaign in Klaviyo? Any advice on setting up these flows would be very helpful! Thanks in advance!

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Contributor I
3 days ago
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Contributor II
Anh NguyenContributor II
asked in Campaigns and Flows
Dynamic Image does not show?

Hi team,We’re building an Abandoned Cart workflow and having some issues with the images on the template. The workflow is triggered by an API called Abandoned Cart, and we’re using the variables in the event to pull the image into the template. {{ item.asset.url }} is the image url to be embedded into dynamic image.When we preview it, the image works but when we trigger email to our Gmail account, none of it display. It only shows when we view it via View online link. Could you please investigate and let me know how I can fix it? I can provide more details if needed. Thank you for your support!

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Contributor II
3 days ago
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Contributor I
SY83NContributor I
asked in Campaigns and Flows
Products not showing data in cart abandonment emails

Hello,  I’ve read through some similar posts on here, but haven’t been able to found a working solution for what I’m experiencing.I set up a cart abandonment flow using the standard setup that is presented by Klaviyo. The flow is triggered by the Shopify Checkout Started metric, with the proper Profile filters as advised as well.Unfortunately, the emails aren’t showing any product data either in sending out a test email and/or actually triggering the event once live. Can’t seem to figure out what to change in order to have the data show up here. Below a screenshot of the actual email sent out when triggering the live flow.   Hope this is just an easy fix. Thanks in advance!

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Contributor I
3 days ago
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Contributor I
SK789Contributor I
asked in Campaigns and Flows
abandon cart products not showing

Hi,I've created abandon cart and browse abandon flows. However, when I test there are no products showing. I’ve used the standard templates for this. Appreciate the help in advance.  Thanks  

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Contributor I
5 days ago
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