Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,074 Topics
  • 5,705 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2074 Topics

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Contributor IV
Timo8877Contributor IV
asked in Campaigns and Flows

Flow filter trigger for repeat customers

Hi there,  Would someone offer me some advice on setting up a flow filter, so a flow is only sent to a customer who has brought a specific product twice and not yet subscribed to a specific list (which i have created). Many thanks for your time, as advice is appreciated. Timo8877  

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Contributor IV
6 minutes ago
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Contributor IV
Timo8877Contributor IV
asked in Campaigns and Flows

Display a default price percentage

Hi there, i am currently using a dynamic product feed built into one of my flows which displays the default product price automatically. Is there a way to display a percentage of this price? So instead of displaying “£20” it would dynamically show “£15” automatically? Would i need to insert some custom code? All advice is appreciated. Many thanks :) 

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Contributor IV
12 minutes ago
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Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows

Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

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retention
Partner - Platinum
3 hours ago
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Contributor IV
Bonza Dog TreatsContributor IV
asked in Campaigns and Flows

Judge.me integration

HelloI have just added judge.me to my store, and have followed their tutorial to generate my emails in klaviyo - https://support.judge.me/support/solutions/articles/44002352695-send-review-requests-with-klaviyo#Step-1%3A-Add-Klaviyo-API-KeyWhen I test the email, I am getting the error message Message displayed without tags or variables Fix invalid template tags or variables  to preview the message with actual profiles and events.Judge.me say they can’t help unfortunately, even though they provided the instructions. is anyone able to help me with this? I need the email to include multiple products. I would also like to be able to send a follow up email 7 days later if no review was left - but can’t see any condition eg SubmittedReview to useWould really appreciate some help, thank you

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stephen.trumble
Community Manager
6 hours ago
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Contributor I
EybieContributor I
asked in Campaigns and Flows

Pause email sending until open last email

Hi !I was wondering if there's any way I can configure the pause of emails to people until they open the last email send. The problem we find is that by activating the smart sending the mails are not sent to people if there’s another mail sent in the last 16 hrs, but we want to send the emails anyways (for example in a flow, or campaigns) maybe with a time delay but also having in consideration if the contact has open or not the last emails sent, so we can stop sending mails if a contact isn't opening them or wait for they open them and then send the next one. Thank you!

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retention
Partner - Platinum
6 hours ago
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Contributor II
acldnContributor II
asked in Campaigns and Flows

Order confirmation email

Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks

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stephen.trumble
Community Manager
6 hours ago
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Contributor I
The EmailistContributor I
asked in Campaigns and Flows

How to freeze an entire flow and resume it without having to put it in "manual" mode

Hi,I’d like to build long post-purchase automations (60 messages over 120 days) but would love to be able to pause this automation during specific times of the year when I have high campaign volumes. Is there any way to pause this entire automation and resume it few days after without having to “manually” send all the queuing messages ? Meaning, if I have 1000 people in this automation I don’t want to have to manually send all the messages that should have been sent if the automation was live. I thought of updating the status to draft > then update it to live > then backpopulate flow recipients. But since I have many coupons in those emails, I can’t backpopulate the flow when it’s live. If you have any idea about how I can solve this issue this would be of great help ! Thanks :)

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stephen.trumble
Community Manager
10 hours ago
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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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stephen.trumble
Community Manager
10 hours ago
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Contributor I
YoFresh FoodContributor I
asked in Campaigns and Flows

Best way to keep clients from exiting a flow (pausing a flow)

Hi!We are working on creating some email subscription lists and flows that will need added to in the future. For example, we are curating a monthly family newsletter that has nutrition tips, a family recipe, and game night. Our interns this year created a year’s worth of content but we want to continue to add to it with future interns creating more content.  What I don’t want is people exiting the flow before I have more content. What’s the BEST way to ‘pause’ a flow at a certain point so that the subscribers don’t exit the flow before I have time to publish additional content (Even if there’s a pause).  A draft email? ,  a ‘manual’ email? I don’t want a time delay , as I have adhd and sometimes I miss deadlines and time delays have caused my clients to exit flows before I had time to circle back and finish something.  Thanks! 

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stephen.trumble
Community Manager
10 hours ago
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Contributor I
Luisa _rayasContributor I
asked in Campaigns and Flows

Change font in the 'back in stock' modal Shopify

Hi everyone, I am using the Neue Hass Unica font family on my shopify store and would like to have the same font in the style of the ‘back in stock’ modal. When installing the snippet it seems that the Google font Helvetica Neue is default:  additional_styles: "@import url('https://fonts.googleapis.com/css?family=Helvetica+Neue');",     drop_background_color: "#000", When I try to put font_family: "New Hass Unica" in the code - nothing happens.  Can anyone help?Much appreciated, Luisa x https://www.rayascollective.com/  

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stephen.trumble
Community Manager
12 hours ago
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Contributor I
kennycwaContributor I
asked in Campaigns and Flows

Problem Creating Order Confirmation & Abandoned Cart Email

Hey guys,We recently integrated our Klaviyo Sandbox account with our custom ordering platform and have added event triggers such as ‘Place Order’ and ‘Checkout Started’…However, when retrieving event variables to set up our order confirmation email, we keep getting the following error about an invalid tag or variable: https://prnt.sc/SNk7zhdtlhkhCan someone help with this? Really wanting to set up an order confirmation and abandoned cart flow with the product details...

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stephen.trumble
Community Manager
12 hours ago
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Contributor IV
Timo8877Contributor IV
asked in Campaigns and Flows

Merge tags not working correctly

Hi all, i am currently using the merge tag {{ event|lookup:'Items Purchased' }} to illustrate the customers recent purchases but the merge tag doesn’t seem to be pulling in the recently purchased products. Does anyone have any advise for how to correct this issue? Many thanks, all advice is appreciated.

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Active Contributor III
15 hours ago
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Contributor I
irenebylia22Contributor I
asked in Campaigns and Flows

PRODUCT NAME AND PRICE IN THE FLOW CAMPAIGN

Hello, community :) Im contacting you because Im editing my flow campaigns and I have a doubt regarding the NL design. I would like to include the name and price of the product that the costumer has added to his cart. I have succeeded in including the name of the product but I can’t manage to include the price. For the name, I have used: {{ item.product.title }} But, for the price I have not found how to put it… Could you help me with this “code”? Thank you :) 

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Contributor I
16 hours ago
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Contributor I
MassageContributor I
asked in Campaigns and Flows

Track Customer

If I send a link in an email for a certain page in my website to a customer, can I track the customer behavior whether they clicked this link or not. And if yes, can I track the activities done after clicking this link?

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Akers Digital
Partner - Silver
1 day ago
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Contributor I
alexander.antonovContributor I
asked in Campaigns and Flows

Dynamic Table where content are collections

Hey Community,I’ve started feeling helpless after reading whatever I could but still can’t find the solution of creating a dynamic block where we link to collections as a recommendations. We want to make blocks where to link to a collections/product categories the person has recently viewed or popular ones instead of single products. As we have huge collection list, this is something we really need. Thank you advance and waiting to learn this :)

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Active Contributor III
1 day ago
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Contributor I
Active EliteContributor I
asked in Campaigns and Flows

Creating a trigger

HelloIm wanting to create a trigger on the pop up after a new subscriber enters their details that the welcome series emails are sent out. Can you please explain how to do this if possible.Thanks

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Active Contributor III
1 day ago
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Contributor I
MrPContributor I
asked in Campaigns and Flows

Add to cart trigger

I was wondering if someone could give me a hand….I’m trying to add a ‘add to cart trigger’ and the flow keeps saying I need to add special code. I have added what I believe to be the code and I have altered the button ID as the help article describes https://help.klaviyo.com/hc/en-us/articles/115001396711#where-should-i-paste-my-snippet-3, but its still saying the code needs to be loadedHere’s what I’ve done:Added this code above the </body>:     {% if product %}<script type="text/javascript">var _learnq = _learnq || [];    document.getElementById("add_to_cart global-button reverse global-button--primary ajax-submit").addEventListener('click',function (){         _learnq.push(['track', 'Added to Cart', item]);    });</script>      {% endif %} I have added what I believe to be the button ID in red above to the script, based on a button on my site: https://www.mrpoppinsandco.com/collections/leisure-bags/products/shop-kahoots-bloom I wasn’t sure if I needed to add snippe

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Contributor I
2 days ago
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Contributor I
smdContributor I
asked in Campaigns and Flows

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that. 

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Active Contributor III
2 days ago
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Contributor IV
Timo8877Contributor IV
asked in Campaigns and Flows

Show a cross out price and RRP price

Hi everyone, As part of some flows i run for my clients they are asking for specific illustrations in the flows: For non-subscription customer (customers who do not buy on a regular basis). Is there a way to show the RRP of products then show the subscription price also? So they could potential see how much they are saving? Any help would be much appreciated, many thanks Tim

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Contributor IV
2 days ago
K
Contributor I
Katherine LContributor I
asked in Campaigns and Flows

Price Drop not triggering

We have set up a Price Drop flow and it is not populating. The message “There was no price drop activity over specified period of time.” is what I get in the report. Does it take some time for this to start updating? Anyone else experience this? Thanks in advance.

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stephen.trumble
Community Manager
3 days ago
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Contributor I
TannerContributor I
asked in Campaigns and Flows

How do you filter recharge subscibers from post purchase flow?

I’m setting up a post purchase flow and want to add individual message filters for emails that should only go to people who are not yet subscribers.The company I’m setting this up for uses recharge for their subscriptions.Here’s how I currently have the additional flow filters setup: Has Placed Order zero times over all time where tags contains Subscription.Will this work for people who have started the post purchase flow but are not yet subscribers?

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Contributor I
3 days ago
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Contributor I
MikinnaMartinContributor I
asked in Campaigns and Flows

Issue with Abandon Cart Flow

When creating an abandon cart flow, the button that is supposed to bring the customer back to checkout is not returning to the checkout page showing the url from my Shopify domain rather than thorum.comLooking back in some test emails I sent myself, sometimes the link works properly and sometimes not. What can I do to fix this? 

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stephen.trumble
Community Manager
3 days ago
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Contributor I
Stefan_TheFIbreCo.Contributor I
asked in Campaigns and Flows

Browse Abandonment Flow - Better set-up help

Hi, Recently set up a ‘browse abandonment flow’ but quickly realised that all staff members will constantly receive these which could be quite frustrating. Is there a way to: Remove emails from receiving this flow (internal members of staff) Potentially restrict how often this flow is sent to a customer who regularly browses are websiteMany thanks for your help,Stefan

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S
Contributor I
3 days ago
M
Contributor IV
MaggieContributor IV
asked in Campaigns and Flows

Customers not Receiving Abandoned cart emails.

Hi there, I have two folks in Shopify who started check out and then abandoned cart and did not receive our abandoned cart email flow and for the life of me, I can’t figure out why!! Anyone every run into this? The only filters I have set up are that they don’t purchase anything after starting checkout and that they live in the United States… Thanks in advance! Maggie

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Contributor IV
4 days ago
M
Contributor I
Matt.SSEContributor I
asked in Campaigns and Flows

Price Drop Flow based on Single Variant Pricing?

Been having trouble w/ our price drop flow - discovered price drops are only triggered when each variant is set to the same price. Since we offer different sizes/specs within our variants they’re not the same prices - wondering if there’s any way to trigger a price drop w/ this caveat? Is there any custom metric that can be created within Magento2/Shopify that would mimic the flow?

2
K
Contributor I
4 days ago

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