Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 6,212 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2253 Topics

M
Contributor II
MatijaContributor II
asked in Campaigns and Flows

Question regarding dynamic images and links in abandoned cart emails

Hi all. I’m currently editing the default abandoned cart email from Klaviyo, but the link for the dynamic image leads to the product page that the customer has added to their cart. I’m wondering if there is a way to make the dynamic image and buttons lead to the checkout page containing the product. Thank you!

3
stephen.trumble
Community Manager
3 hours ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

Exiting the abandon cart flow

Hey all! Should i be adding anything to get them to exit the flow after they've purchased from the first email? The conditional split i currently have it just to separate new and returning customers. but i need to know if i should have an exit for them after the first email or not or will they automatically exit the flow 

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stephen.trumble
Community Manager
3 hours ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

My Browse abandonment seems to not be working. Not even a couple emails sent out after two weeks

Have i setup the brown abandonment wrong? Seems simple enough but we aint getting any hits:( What am i doing wrong?

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mirandainsideandout
Contributor II
3 hours ago
C
Contributor I
christynwsContributor I
asked in Campaigns and Flows

Setting up a flow with 4 conditions

I wanted to set up a new flow for sign up forms to send different versions of welcome email based on 4 different conditions.However, the Split function in flow can only have 2 conditions. How can I configure 4 conditions in one flow? Or should I create multiple flows? Attached is a list of conditions. If I need to set up multiple flows, how can they be mutually exclusive?

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stephen.trumble
Community Manager
4 hours ago
U
Contributor I
uruharaContributor I
asked in Campaigns and Flows

Sending Dynamic Shopify coupons to external source via webhook

Hey folks,I’m wondering if there’s a way to do this.Flow:Contact enters the Flow via a trigger Contact receives a Dynamic coupon via email Webhook sends data (first name, last name, email, coupon)Where I’m stuck is the third step, since it doesn’t seem to recognize the dynamic coupon inside the Email step, I guess because it’s local to that step.I tried adding the coupon to the Contact’s profile so I can pull it from there, but that doesn’t work either.Anyone has a clue on how this can be done?Thanks!

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P
Contributor III
5 hours ago
A
Contributor I
annemeinertzContributor I
asked in Campaigns and Flows

How do I make a flow for subsribers, there has not placed an order yet?

Hi, I want to make a flow, for those of our customers (both B2B and B2C), whos has not made an order in for example three months, how do I do what?

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Spark Bridge Digital LLC
Partner - Gold
6 hours ago
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Contributor I
pmjchanContributor I
asked in Campaigns and Flows

Out of Stock Notification for Bilingual Store

If my store is Bilingual (using languify) , can I setpu bilingual out of stock pop-up  For example:In language A UI: only shows language A OOS popupIn language B UI: only show language B OOS popup ?

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E
Contributor I
13 hours ago
G
Contributor I
gaspardContributor I
asked in Campaigns and Flows

Metrics - Best day for Opening Emails

Hello, How can I get a table showing the best day of the week for opening emails? (in the last 60 days)Thanks! 

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T
Contributor I
1 day ago
K
Contributor I
KatrymContributor I
asked in Campaigns and Flows

Dynamic product feeds show old products and browse abandonment shows products in wrong language.

Hello!I have 2 questions. I work with multiple language shop in Magento2.First question.Browse abandonment flow sends e-mails with products in wrong language. For example I have put up 3 different flows for different languages. I have conditional split with MagentoWebsiteID for different languages. Still sometimes it sends e-mails with product in wrong language. Second question.Dynamic product feeds shows old or out of stock products. We have a lot of products and I have avoided sending out e-mails with dynamic product feeds, because of this error.The stock variable also does not seem to work and Klaviyo finds products that are not in stock. What could be wrong?  Thank you!

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K
Contributor I
1 day ago
R
Contributor I
roorjiContributor I
asked in Campaigns and Flows

Email Flow is not sending

I imported emails into a list and created a flow of emails. But the flow is not sending emails to the people on the list. I cannot change the trigger where it says “People will enter this flow when they subscribe”, but I added a Flow filter (please see the pic). What am I doing wrong? In the list, the Opt in process is set to “Single opt-in”  

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Bobi N.
Partner - Platinum
1 day ago
H
Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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A
Contributor I
1 day ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

Abandon cart flow filters

Hi, i'd like to explain a bit about our updated abandoned cart flowWe used to literally have only one stream down the flow of three emails. And it was very simple. HOWEVER, we wanted to separate the abandoned court flow by new and old customers or new buyers and returning buyersThe goal for this flow was to provide the returning buyers with an 8% coupon code throughout the flow. But if they are new, we would give them email two and three with a 10 and 12% discount as seen in the picture. (both new and returning get the first email of 8%)I would like to know if I have set up the flow correctly.  These are my current questions:1.  Are my flow filters correct? Or should I add any other flow filters?  I want to capture more people in this flow, just in case we are missing them2.  Are time Delays, correct?3.  For my conditional split, I set it as "has placed a zero order over all time"  And in the No split, those are the ones that I'm assuming are going to be my old returning customers or p

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Grego
Contributor I
3 days ago
A
Contributor II
AnnaEContributor II
asked in Campaigns and Flows

$source value

If a $source value is -6, what does this mean?  

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K
Contributor I
3 days ago
J
Contributor I
JmclellanContributor I
asked in Campaigns and Flows

Tables Widen Emails in Outlook

I’ve noticed that whenever I build an email using tables rather than columns, the table width goes beyond the standard 600px width for the email itself in Outlook, forcing me to scroll to the right to see all the single-column imagery. Since it doesn’t appear to happen in Gmail, is this another issue of Outlook’s design causing rendering errors, and is there a way that I can set a hard limit for width that would function in Outlook? Thanks!

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M
Contributor I
4 days ago
J
Contributor I
JochemContributor I
asked in Campaigns and Flows

abandoned cart same price and different item

Hi I'm working on an abandoned cart flow. Now I'm struggling with the price. I want the price including VAT. Here I am using the code for {{ event.Items.0.Product.Price|default:''|floatformat:2 }} which I have  from the preview screen with all the codes. When I have without VAT I use {{ item.Price|floatformat:2 }}Now I see when I use excluding VAT the price remains good with 2 different products and inclusive VAT the price remains the same for the 2 different products. Does anyone know how I have the price including VAT and that the different products also have their own price?I have already tried everything and tried every code. I've read almost every article but nothing works for me.Below I have shared a picture where you can see the problem.you can see that when the ‘riem’ is incl VAT is 57,02 and the shoe 181.00. but when is want it with VAT the ‘riem’ is 69,00 but the shoe also is that price. but the shoe is original 219.00.  

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J
Contributor I
4 days ago
J
Contributor I
Joshua_RubLineContributor I
asked in Campaigns and Flows

Updating Campaign Names

Hi Community.In order to implement a more clear organizational structure and/or to make it easier to distinguish between campaigns, I am wanting to edit some existing campaign names. This would be for campaigns that haven’t sent yet. I’m not seeing any way to do this. But I also don’t see that anyone else has ever come across the need or had any trouble doing it - making me think that either my request is asinine or that I’m overlooking a very simple solution. Thank you for any direction you have to offer. 

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J
Contributor I
4 days ago
E
Contributor I
ESRContributor I
asked in Campaigns and Flows

Back-populating flow issue

Hi :) Yesterday I back-populated my VIP-flow, and clicked the “Schedule for each step relative to when I click the back-populate button”.   Then the subscribers where supposed to, receive the first e-mail in the flow this morning at 09.00 am. And yesterday everything looked fine, all the subscribers appeared in “waiting” at the first email in the flow. However, when I just checked the flow, non-of the subscribers have received the first mail (nor does it say they were skipped), but now they appear in “waiting” on the second mail of the flow???? (I turned the flow off, now to make sure they don’t receive the second mail).  

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E
Contributor I
4 days ago
E
Contributor I
ESRContributor I
asked in Campaigns and Flows

Subscribers are joining in the middle of my Birthday countdown flow - how do I avoid that?

Hi :) I have created a Birthday countdown flow, that starts 2 weeks before a persons birthday. The first mail in the flow contains an early birthday discount. 1 week before a persons birthday, they will recieve an email that reminds them to use their birthday discount. The problem is I noticed a lot of the subscribers doesn’t receive the first email, but only the second email (the reminder). I guess it must be because, when they sign up and add their birthday there is already less the 2 weeks untill their birthday, which is why the first email is not sent to them? How do I avoid this problem?  

2
E
Contributor I
4 days ago
L
Contributor I
LindsaykContributor I
asked in Campaigns and Flows

Adding a single email to a list

Hey hey,  I’ve got a few users who changed their emails. All I want to do is periodically add 1 email to an existing list (that flows to particular place). How do I do this?  I’ve tried going into the segments and adding, but I can’t for the life of me get the import right.  Thanks!Lindsay

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B
Contributor I
5 days ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

8
stephen.trumble
Community Manager
5 days ago
smileyrox
Contributor III
smileyroxContributor III
asked in Campaigns and Flows

Sunset Flow

Hello Klaviyo Community, I hope you are having a super day!  Quick question: I am setting up a sunset flow using the Standard Klaviyo template - image attached- According to this article: https://academy.klaviyo.com/improve-your-sunset-flow/1460196 -“If after five days someone has not opened the email (s), a new profile property will be added to their Klaviyo profile to indicate that they should be removed from your list (Unengaged = true).”  My question:  If someone does go ahead and opens either of the two emails in the flow and does not  click unsubscribe using the link provided - Klaviyo will recognize them as engaged and therefore not create a new profile property?  The new profile property will only be created if they don’t open either of the emails, is that correct? Any guidance or help will be greatly appreciated.  Thank you. Rox   

4
smileyrox
Contributor III
5 days ago
C
Contributor I
Candice McNamaraContributor I
asked in Campaigns and Flows

Campaign Name Structure?

Very interested in how everyone is structuring their naming convention for campaigns. Do you keep it short? Long? What kind of unique identifiers do you include in the campaign name vs. tags?

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J
Contributor I
5 days ago
P
Contributor I
PAC1996Contributor I
asked in Campaigns and Flows

Setting up a Klaviyo flow for different times before an event

Hello,I'm working on setting up an email flow for people who purchase tickets for an event from our website. The event is happening on 16th July, and people can buy tickets up until 30 minutes before the event starts.Our goal is to send a series of emails to each group and promote our products, but the number and frequency of emails will depend on how close to the event they purchase their ticket.However, I'm not sure if this is the best approach. I am specifically interested to know if it is possible to set up flows based on days out from the event, rather than adding time delays. For example, is it possible to send emails 1 day before the event, 1 week before the event, etc., in Klaviyo?If no, what are the alternatives to set up the flow?I would greatly appreciate any suggestions or guidance on how to set up this flow. Has anyone else set up a similar flow, and if so, how did you go about it?Thank you for your help!

4
P
Contributor I
5 days ago
K
Contributor I
kmorganContributor I
asked in Campaigns and Flows

People no longer entering Welcome Flow

We are having an issue with people no longer entering our Welcome Flow.  There haven’t been any changes made in over two months but about a month ago, no one entered the flow.  Any help would be appreciated. 

2
KatherineB
Partner - Platinum
6 days ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Campaigns and Flows

Campaign content disappears

I just spent an hour building out an email campaign. I was minutes from being done and I don’t know what happened - ALL the content disappeared! There’s just an empty box that says “Drop Content Here” I don’t know what I did! How do I avoid this in the future? Even the theme I was using is gone. I thought maybe I somehow got into an edit mode that I can’t get out of, but I can’t figure it out.  

2
Leslie Nicole
Active Contributor I
6 days ago

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