Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,509 Topics
  • 6,953 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2509 Topics

R
Contributor III
rohan12334Contributor III
asked in Campaigns and Flows

Shipping update email

I have a table in my shipping update email.  Why are these pictures like these? I am guessing it is a problem with the dynamic table settings. Can someone help me identify what will go in here? The part images are not there aren’t actually products and should not be there in the first place and I am not sure why it is beign displayed since they are not actual products but sub categories of collections. If there is a way to remove it, that would be great!

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R
Contributor III
17 hours ago
N
Contributor I
NieveContributor I
asked in Campaigns and Flows

How to exclude Shopify POS sales from a post purchase flow for online sales only

Hey there,  I only want to send a post purchase flow once order has been fulfilled to our online customers. Unfortunately our in store customers (Shopify POS) are confused as to why they’re getting these emails that mention about delivery and shipping etc Is there a way to exclude Shopify POS orders from the post purchase flow and have them only go out to those who ordered online. Many thanksNieve 

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N
Contributor I
18 hours ago
clairebeaumont
Contributor I
clairebeaumontContributor I
asked in Campaigns and Flows

Back in stock: second email if product is delayed

Hey,We have a back in stock flow working really well. However, one of our high value and high demand products (a bicycle) has been out of stock for three months and due to some issues it will continue to be out of stock for another three months. I want to email back in stock subscribers who have been signed up over a month for the product and let them know it is not back in stock, yet but it is coming and in production. I want to try and retain their interest, remind them we’re still here in the hope they don’t choose to purchase elsewhere.I don’t want to email people who have just signed up. I don’t really want to send a campaign, I was hoping to create a flow, where the trigger was once they have been signed up for over 45 days we email them an update.Should I make a separate flow? and if so what would the triggers be?Should I build a second branch into my back in stock flow? and again I’m not quite sure what my triggers would be to isolate that product. Thanks Claire

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bluesnapper
Partner
1 day ago
N
Contributor I
NuggetMasterContributor I
asked in Campaigns and Flows

Low Inventory Trigger

Hi, I searched a bit via Google & the forums but wasn’t able to get an answer to my question. Is there anyway to enable a low stock trigger for styles? We have the BIS Flow set up but I’d like to set up a Flow that triggers when an item someone has browsed, added to cart, or abandoned cart with is on its last unit. Alternately, adding in a dynamic module that triggers when there is just 1 unit left of a style. I’d like to note that this is a shoe brand - so the trigger needs to take into account both style/size. We are on Shopify.Greatly appreciate any help and let me know if there is any other info I can provide to help!

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J
Contributor I
1 day ago
T
Contributor I
tthomas1912Contributor I
asked in Campaigns and Flows

Conditional Split Abandoned Cart

I want to create a conditional split that splits my abandoned cart flow by the amount that is in their abanoned cart. For example, we offer free shipping over $299 i want to split emails to send above $299 send them a 10% off coupon and then if its under $299 send them a free shipping coupon.How do i do the configuration what are the triggers for this?

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Ashley I.
Partner - Silver
1 day ago
E
Active Contributor II
Eleanor ShadowActive Contributor II
asked in Campaigns and Flows

Giveaway in exchange for a subscription - how do I enter those already subbed?

Hello!I’m doing a little giveaway to see if I can get a few more subscribers. I know this isn’t the best way to get quality subs, but I’m giving it a try just to see what happens.I’m using Klaviyo directly for this, following their instructions: https://help.klaviyo.com/hc/en-us/articles/115000798472#:~:text=Learn%20how%20to%20run%20a,a%20contest%20strictly%20using%20Klaviyo.However, there’s nothing in the article regarding what happens with people who are already subscribed. Do I ask them to subscribe again, considering they’ll be added to a new list? I’m not sure how to tackle this.If you have any best practice advice, I’d also appreciate that. Thanks in advance!

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bluesnapper
Partner
2 days ago
F
Contributor I
Falcon TurkiyeContributor I
asked in Campaigns and Flows

Email not sending

Email not sending, despite showing “yes”. Need help!Thanks in advance.Ersoy SahinFalcon Turkiye 

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F
Contributor I
2 days ago
S
Contributor II
SJKContributor II
asked in Campaigns and Flows

Further customization of product blocks.

Hello!I am currently working on integrating product blocks into my email, but the styling seems pretty limited. Is there a way beyond the product block to customize? For example, I want to be able to change the product image shown and maybe split the price + reduced price into two lines.Anyone know if/how this is possible? Thank you!

3
ebusiness pros
Partner - Silver
2 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Can I use duplicate coupon codes for different flows?

Hi there, I just became worried that my customers can get multiple coupon codes as I use different coupon codes in various flows. The one that is troubling me most is my abandoned cart and my added to cart flow.  My current abandoned cart has a 10% discount code (dynamic) valid for 48 hours that triggers 24 hours after someone has started checkout. Can I use the same coupon code that I use in my abandoned cart flow for my added to cart flow? I want to offer the same incentive with the same time-frame.  Will there be a problem if I use the same coupon code or should I add a flow filter or create a whole new dynamic coupon code for my added to cart flow? I want to make sure they don’t get two discount codes that they can use. Any guidance will be greatly appreciated.

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ebusiness pros
Partner - Silver
2 days ago
N
Contributor I
NajaContributor I
asked in Campaigns and Flows

How to set up dynamic block with shopware 6?

Hi, I’ve been reading through the dynamic block tutorial but I somehow can’t get it to work with our shopware 6 setup. What is the row collection that I need to use and how would a variable then look like?  we’re using the klaviyo plugin from SHOPSY, these are our event properties: 

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Ashley I.
Partner - Silver
2 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Review Reward Flow - Conditional Split might be wrong?

Hi Klaviyo community, I use Klaviyo reviews and use the review reward flow. I have added a conditional split for people who leave media to receive a different incentive vs. someone who doesn’t leave media.  One of my customers left media and they got the wrong email. See attached my conditional split. They received the email that links to the no pathway. Can someone help me by telling me where I’m going wrong. Thanks!

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smileyrox
Problem Solver I
2 days ago
C
Contributor I
Caterina CandianiContributor I
asked in Campaigns and Flows

eventbrite and Klaviyo flow

I've successfully integrated Klaviyo with Eventbrite, and now I'm interested in understanding if it's possible to send emails from Klaviyo to my Eventbrite attendees. Could you please guide me through the steps required to set up automated email communication within a workflow?

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stephen.trumble
Community Manager
3 days ago
X
Contributor I
Xei5680Contributor I
asked in Campaigns and Flows

Email - Product block for desktop 3 columns but for mobile 2 columns

Hello, I’ve been sending call to action emails where I offer products for customers to buy, with one header banner and then products bellow it. Problem is because I use product block with 3 columns and it looks great on desktop, but on mobile it shows product in 1 column only. I’d like for mobile to make it 2 columns instead of 1. I know about unchecking “STACK ON MOBILE” but all that does is make it in 3 columns on mobile which becomes unreadable.Is this doable in Klaviyo?

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stephen.trumble
Community Manager
3 days ago
A
Contributor I
AnthonyDContributor I
asked in Campaigns and Flows

Running a competition flow - win/loss ratio

HELP! We're wanting to run a competition and have a flow in Klaviyo, use the Conditional Split (99% Randon Sample). This will give me a 1/100 win / lose. How can I create a 1/200 win lose or 1/400 win lose for example?

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stephen.trumble
Community Manager
3 days ago
A
Problem Solver I
AmeyMProblem Solver I
asked in Campaigns and Flows

Am I missing the Coupon block in email templates?

When I set up my last campagn email, there was a block for a coupon, and it allowed me to add an alternate static coupon. Am I looking in the wrong place or is that option gone?  

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N
Contributor I
3 days ago
X
Contributor I
xponentialContributor I
asked in Campaigns and Flows

Making a subject line bold

Can I make a subject line on klaviyo bold?

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stephen.trumble
Community Manager
3 days ago
J
Partner - Silver
JOWPMPartner - Silver
asked in Campaigns and Flows

Popup and welcome flow

Hello Klaviyo Community!We want to have a popup on a page, where already exists an embed form for subscribers (newsletter). When people subsribe, they receive welcome flow.This popup, will have a code for discount. We would like to prevent existing subsribers to sign up for newsletter, just to get discount, but we want them all (subscribers from embed form and popup) on the same list or segment. How (if) can we do this?Best!

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KatherineB
Partner - Platinum
3 days ago
M
Contributor II
MatijaContributor II
asked in Campaigns and Flows

Issue with Abandoned Cart flow

Hi all. I have noticed my Abandoned Cart flow is not working correctly and I’m not sure why.I have the flow set up so that if a person:‘has started checkout at least once since starting this flow where items containts product X’ they receive emails tailored for the X product,if they haven’t it goes into the next split where if a person:‘has started checkout at least once since starting this flow where items containts product Y’ they receive email tailored for the Y product’otherwise they receive emails for all other products.My problem is that my customer has started checkout with the X product, have started receiving emails for all other product. I have attached a screenshot in order to clarify my issue. Thank you in advance!  

1
Spark Bridge Digital LLC
Partner - Gold
3 days ago
E
Contributor I
EthanGContributor I
asked in Campaigns and Flows

Personal Unique Discount Codes for Abandoned Shopify Checkouts

Hello,  I want to create a flow automation with following conditions. I could not find any solution for this. I’m not sure it’s possible with Klaviyo. When customer left their checkout:If checkout value is more than $500 > create a unique personal 10% coupon code for this customer’s specific cart then send an automation email with 10% discount code.Discount code should be dynamic and only valid for this customers and their cart.

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bluesnapper
Partner
3 days ago
V
Contributor I
VanessaTengContributor I
asked in Campaigns and Flows

Photos are not appeaing in cart abandonment emails and the whole block is missing in mobile view

Hi I’m setting up an abandoned cart flow, and now I have this issue where the abandoned cart product images are not showing, but the link is working (like you can click the place where the image should be and it’ll go to the right product).I’ve tried the suggestions by another similar post, but it didn’t work. My configurations are these.And the configuration I used for the image is this one found from the other post:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Another problem is that when I switch to mobile view, nothing is there. I really need help with this. Does anyone know how to deal with this?Also, thanks for reading the post. 

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V
Contributor I
4 days ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

What would happen if I change the time delay of a live Klaviyo flow?

Hi there,I have a confusing question in regards to the Klaviyo Flows. We currently have a live flow as below:Trigger: When someone has the tag XXX → wait 1 day → 1st Email → wait 1 month → 2nd EmailAfter an internal discussion, we  would like to change my time delay to this:Trigger: When someone has the tag XXX → wait 15 mins → 1st Email → wait 3 days → 2nd EmailHowever, there are still 2 customers in the waiting of 2nd Email. Can anyone tell me what would happen if I change the time delay? Would those 2 customers be skipped? Or would they receive the 2nd Email immediately?Thanks for helping out!

1
stephen.trumble
Community Manager
4 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Embroidery - Delayed Fulfillment Flow

Hi Klaviyo Community, I have the option of adding embroidery on to some of the tops I sell. I live in a country that experiences huge power outages. I created the attached flow to update customers on their embroidery order as I’m getting heaps of mails asking for updates.  I just want to find out if the flow filters I’ve used are correct?  The automation should only send out to people who have placed an order with embroidery selected and they shouldn’t get email 2 if the order is fulfilled in the 7 day window between email 1 and email 2.  Any guidance will be greatly appreciated. Warm regards,Rox

4
smileyrox
Problem Solver I
5 days ago
drebux
Contributor I
drebuxContributor I
asked in Campaigns and Flows

Flow Needs Sent to Only One Email

I have a bit of a pickle I need some help with here folks.I have a flow set up that is triggered when a user has a company-approved subsidy to use on workwear. All of our accounts are fine with those end-users getting emails to log in and make their purchases when alerted via the flow, except one.This one account wants the eligibility emails to only be sent to one user (who is apparently managing the purchasing of all items). My idea here is to have the users populated into Klaviyo as accounts without an email attached, clone my flow that already works, and put in a condition that the user must also have a specific “user account number” associated with it (already set up) and that their email is not set.My problem is that there seems to be no way in Klaviyo to send the info in a flow to only one person about the account that triggered the flow.Any help here would be greatly appreciated.

7
drebux
Contributor I
5 days ago
A
Contributor I
AKwaterbodyContributor I
asked in Campaigns and Flows

Placing conditions on dynamic content

Klaviyo dynamic content question: I am building a post-purchase upsell flow where when a customer buys a specific item, they enter the flow that suggest a few complementary items and offers a limited time discount code for adding onto their purchase. This flow is currently triggered upon the purchase of a specific product In order to apply the content of this flow to a few items within that product’s collection, I'd like to be able to pull in an image and linked title of the product purchased. I am thinking of a dynamic content block like those used in abandoned cart and other post-purchase flows.  However, I want this image block to pull in the item that customer purchased, but only within the collection that this flow is related to. I don’t want it to pull from items ordered at random. For example, the flow is targeted toward someone who purchased a father of the bride gift. If someone placed an order for a Father of the Bride cufflink AND a bridesmaid keychain, I only want the block

2
A
Contributor I
5 days ago
K
Contributor I
Kevin PatrickContributor I
asked in Campaigns and Flows

Woocommerce message displayed without tags or variables

Hi, I'm creating an Abandoned cart flow but I just can't figure out why the dynamic table isn't showing a product image and title as intended.Forgive me if this has been asked before but I just can't find a solution to this.  

4
K
Contributor I
5 days ago

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