Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,272 Topics
  • 6,264 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2272 Topics

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Contributor I
michaeljjaContributor I
asked in Campaigns and Flows

Updating flows doesn't update the 'last updated' section?

Hi everyone,Just wondering with the newer klaviyo, when you update a flow do you need to meet certain requirements for the ‘last updated’ to update?For example I just changed the subject line and preview text, as well as the content in one of the emails, but when I leave (even after refreshing cookies/waiting), it still lists the old ‘last updated’ time. I love the feature but need to use it to keep up to date with what’s actually updated and which of the flows are older.Thanks!

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stephen.trumble
Community Manager
2 hours ago
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Contributor I
Letitia TitaContributor I
asked in Campaigns and Flows

Browse Abandonment Trigger

Hello, I’m just looking for a confirmation, of how the Browse Abandonment flow works. You can receive browse abandonment emails or added to cart emails even when you are not subscribed correct?Also, how they capture your email if you are not subscribed? Through cookies? Same for Checkout if you’ve added your email, but you didn’t yet choose to subscribe.  

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L
Contributor I
3 hours ago
T
Contributor I
tangleartistryContributor I
asked in Campaigns and Flows

Exclude products from abandoned cart emails

Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie   

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L
3 hours ago
L
Contributor I
LucasusernameContributor I
asked in Campaigns and Flows

Conditional Visibility based on products ordered

Hey, I’ve been stuck on this for a few hours — I’m looking for ways to show custom content blocks based on products recently purchased. Each content block links to a “How to use PRODUCT” article on the website. Therefore, if customer purchases a product that contains the word “Spray” in the title, they get shown the relevant content block which links to the correct article. Here’s the formats I’ve tried:‘Spray’ in event.Items"Spray" in event.best sellers'Spray' in event|lookup:Items"SPRAY" in event.ITEMSevent.Items|default:'Spray' {{ event.Items|default:Stick }}lookup.Items|default:'Spray' 'Spray' in person|lookup:Itemevent.Items|0:'Spray'

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L
Contributor I
10 hours ago
T
Contributor I
TysonVContributor I
asked in Campaigns and Flows

Flow stops sending after first email

I set up a flow that triggers when someone enters the segment.There is email #1 which gets sent as soon as someone enters the segmentthen a 24 hour delaythen email #2 repeating to email #4Smart sending is turned offSo far the 5 people who have entered the segment have been sent Email #1, but 7 days later no other emails have been sent.  Can someone please help with this as it has occurred on a few of my flows in the past. It is somewhat frustrating when you have warm leads missing important emails

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Bobi N.
Partner - Platinum
13 hours ago
Healing The Hyperbaric Way
Contributor I
Healing The Hyperbaric WayContributor I
asked in Campaigns and Flows

Need to send product info

I have setup manuals/videos  that need to get to my clients and when they don’t want marketing it is creating a big problem. They aren’t getting all their tools. It said to contact you all. I need to get them their stuff. I set up all of these flows so I don’t have to send all of this when they place an order and now I have to send it all.

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ebusiness pros
Partner - Silver
19 hours ago
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Active Contributor I
nambirajanksActive Contributor I
asked in Campaigns and Flows

What is the meaning of the percentages in link activity in my last campaign?

 This is the link activity inside a campaign and I want to learn what the meaning of the percentages mentioned here is. Can’t I see how many clicks each place got instead of this?Appreciate your help!

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Taylor Tarpley
Community Manager
20 hours ago
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Contributor II
MatijaContributor II
asked in Campaigns and Flows

Question Regarding Exiting Abandoned Cart Flow

Hi all,I have created an abandoned cart flow with different structured emails depending on the product.The trigger for the flow is ‘Checkout Started’. Should I add a conditional split ‘Has placed order at least once since starting the flow’ where ‘yes’ exits the flow and ‘no’ leads to the next email or will Klaviyo automatically stop the flow if a customer does indeed place an order? Thank you in advance!

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M
Contributor II
20 hours ago
V
Contributor I
veejaybeeContributor I
asked in Campaigns and Flows

My emails are not sending from flow

I set up an email flow and have the correct triggers. I also made sure that our list has single opt-ins. But still, I couldn’t send emails with the flow. I hope you can help me. Thanks!

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stephen.trumble
Community Manager
21 hours ago
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Contributor I
SumayaContributor I
asked in Campaigns and Flows

Abandoned Cart Reminder - High Value Cart vs. Low Value Cart - NOT WORKING

Hello, I have the abandoned cart flow on and tested so many times, it’s live but doesn’t seem to be working.Does anyone have an idea what might be the issue? 

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stephen.trumble
Community Manager
1 day ago
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Contributor I
harshContributor I
asked in Campaigns and Flows

Email not being sent

I have set up a flow in my klaviyo account. But the emails are not being sent to the subscribers? None of the flows are sending emails ( I have set up correct triggers)  Can someone please help?

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V
Contributor I
1 day ago
S
Contributor I
steph in nyContributor I
asked in Campaigns and Flows

Problem with Post-Purchase Flow Set-up Using List Trigger

I’ve attached a screen shot of how one of my post-purchase email flows is set up.  Originally, I created these flows and none of them were triggering.  I was advised to change the type pulldown from “text” to “list”.  This helped, but only for some post-purchase product flows. Even though all of them are set up the same, some of the products are still not getting triggered.  Specifically, when I changed the Type pulldown from text to list, a list of some of my products appeared and I was able to select the correct one.  But sometimes the product did not appear in the list of products.  So instead of selecting it, I typed it in.  I made sure the wording exactly matches the product name.  It is for all of these products, the ones where I had to type it in, the flows are not working.Here’s what it looks like when the list of products appears but some products are missing.My guess is this has something to do with those products not appearing in the list of products that appeared.  How is t

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stephen.trumble
Community Manager
1 day ago
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Contributor I
BookStoreAContributor I
asked in Campaigns and Flows

Email asking users to update their email addresses for a coupon?

Hi, we’re a bookstore with a large student population. The graduating class will be losing access to their school emails in a couple of weeks, so we’d like to send an email to them asking to update the emails on their profiles to get 10% off. Is there a best way to do this? Thanks in advance!

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B
Contributor I
1 day ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

How do I remove border on only my hero image?

Saw that everlane sends their campaigns without a white border on their first image. I think it looks clean and I want to re-create that on my end. How do I do it?  

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ebusiness pros
Partner - Silver
1 day ago
C
Contributor I
CDJ08Contributor I
asked in Campaigns and Flows

Abandoned cart flow: cart empty in the website after clicking on the button "return to your cart' in the email

Dear All, I created my 1st flow: Abandoned cart Trigger: When someone checkout started Filters: Place order zero times since starting this flow  The abandoned card/references of the product/pictures appear well in the email but when we click on the button ‘return to your cart’ the cart seems empty on the website. The client is not able to find again his cart with the products and quantities.I checked the settings and I correctly used in the button: {{ event.extra.checkout_url }} Do you have any idea?thank you so much

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C
Contributor I
1 day ago
P
Contributor I
popiinyourpocketContributor I
asked in Campaigns and Flows

Live flows arent sending!

I have two problemsMy live flows are not sending! I don’t know whats going on! I got so fed up that I uninstalled it and then reinstalled it straight away - does this mean it still works on my account?  - not that it worked anyway…is it something to do with shopify email settings.. i noticed i get the emails within my shopify notifications on settings but i never recieve the klaviyo emails even though they are live! 

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stephen.trumble
Community Manager
1 day ago
J
Contributor I
JordanLittle23Contributor I
asked in Campaigns and Flows

Pop ups form linking to welcome series?

Hello -We implemented a sign-up form pop-up on our site over the weekend which would directly link to the welcome series flow we have built (flow has been active for a while we just included the new email). We included a 10% discount code in the welcome series that was mentioned in the pop-up. Over the weekend we actually had older members in our master list within the welcome series receive and use the code. Is there something we have missed here setting up the pop up and linking to the welcome series?Cheers! 

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stephen.trumble
Community Manager
2 days ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

A customer received an abandoned cart email after ordering: Why this happens and how to fix it

With Abandoned Cart Flows, it’s best practice to send your email before your customer orders the product they “abandoned”. Sometimes though, things don’t work quite the way they should and customers might receive an abandoned cart email after ordering. Let’s take a look at some possible reasons, and how to address them.There are four reasons that your customers may still receive an Abandoned Cart email after placing an order.Your time delay between a customer starting a checkout and the first email of the flow is not long enough. We recommend waiting approximately 4 hours before sending the first abandoned cart email. Whatever you choose for your flow, you'll want to make sure it's enough time for the integration to sync. For more information, head to our article on How Often Integrations Sync.  Your customer triggered multiple checkout started events but only placed one order. Each time your customer triggers a checkout started event, they enter your flow.  Your events are coming in o

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J
Contributor I
2 days ago
E
Contributor I
ESRContributor I
asked in Campaigns and Flows

Back-populating flow issue

Hi :) Yesterday I back-populated my VIP-flow, and clicked the “Schedule for each step relative to when I click the back-populate button”.   Then the subscribers where supposed to, receive the first e-mail in the flow this morning at 09.00 am. And yesterday everything looked fine, all the subscribers appeared in “waiting” at the first email in the flow. However, when I just checked the flow, non-of the subscribers have received the first mail (nor does it say they were skipped), but now they appear in “waiting” on the second mail of the flow???? (I turned the flow off, now to make sure they don’t receive the second mail).  

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stephen.trumble
Community Manager
2 days ago
R
Contributor I
roorjiContributor I
asked in Campaigns and Flows

Email Flow is not sending

I imported emails into a list and created a flow of emails. But the flow is not sending emails to the people on the list. I cannot change the trigger where it says “People will enter this flow when they subscribe”, but I added a Flow filter (please see the pic). What am I doing wrong? In the list, the Opt in process is set to “Single opt-in”  

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jocelyn8
Partner - Silver
2 days ago
E
Contributor I
eetiContributor I
asked in Campaigns and Flows

Email did not send but are under the "scheduling" status

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,

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T
Contributor I
4 days ago
K
Contributor I
kenmckContributor I
asked in Campaigns and Flows

How do I find the Flow/Message from the kx_ tracking parameter?

I have a link from a Klaviyo flow that is causing a 404. I’m having trouble figuring out which flow/message contains the link.  Is there a way to figure that out from the _kx parameter?

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K
Contributor I
5 days ago
D
Contributor I
dcrobertshawContributor I
asked in Campaigns and Flows

Can I remove profiles from a list during a flow?

Hi,We are giving our users some reward points 3 weeks after their first purchase to encourage a repeat purchase. When we deposit the points we add the profile to a specific list in Klaviyo so we know who has been recently given points.  We use Loyalty Lion and I want to use the ‘Reward available’ trigger to send our own emails notifying customers they have enough points for a reward. I want to build a filter into this flow that sends people who have just been given the rewards a different email to people who have earned the rewards organically.  So I want to use a conditional split to send people who are on the list we created a different email to people who are not on the list. But for this to work we need to remove them them from the list once they have that email so next time they enter the flow organically they get the normal rewards available email.  I hope that makes sense!

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DavidSandel
Partner - Silver
5 days ago
R
Contributor I
RahulThakurContributor I
posted in Campaigns and Flows

Hey! I need help regarding Klaviyo.

I'm new to Klaviyo and having a hard time with it. I'm trying to create five emails: Return Request Confirmation, Return Request Update Confirmation, Password Reset, Account Verification, and Order Modification. However, I can't figure out which triggers to choose for these transactional emails in Klaviyo Flow, and what conditions to apply. If anyone is familiar with this or has faced the same problem, I'm all ears. Thank you!

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stephen.trumble
Community Manager
5 days ago
K
Contributor I
KatrymContributor I
asked in Campaigns and Flows

Dynamic product feeds show old products and browse abandonment shows products in wrong language.

Hello!I have 2 questions. I work with multiple language shop in Magento2.First question.Browse abandonment flow sends e-mails with products in wrong language. For example I have put up 3 different flows for different languages. I have conditional split with MagentoWebsiteID for different languages. Still sometimes it sends e-mails with product in wrong language. Second question.Dynamic product feeds shows old or out of stock products. We have a lot of products and I have avoided sending out e-mails with dynamic product feeds, because of this error.The stock variable also does not seem to work and Klaviyo finds products that are not in stock. What could be wrong?  Thank you!

2
K
Contributor I
5 days ago

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