Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,092 Topics
  • 5,765 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2092 Topics

Nico01
Contributor III
Nico01Contributor III
asked in Campaigns and Flows

Split based on purchased product in post purchased flow

Hi guys,I have a question regarding splits in the post purchased flow.I would like to make splits based on purchased product to send specific advices on how to use the product. The split: What someone has done (or not done), ordered product, collections, product, at least once, since starting this flowThere are 4 splits for each product :Product 1 Product 2 Product 3 Product 4The question is, if the customer buys 2 products for exemple 1 and 4. Will he receive 2 emails based on these splits? How does it works?Thanks !

1
retention
Partner - Platinum
1 hour ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hello,I use abandoned cart flow on my website (Woocommerce).The cart abandonment flow works... but sometimes customers are retriggered even though they went to the end of the checkout and paid !It's a real problem, and it's hundreds of emails from customers asking if their order was successful.How can we avoid this?

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A
Contributor IV
1 hour ago
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Contributor I
simonwr1976Contributor I
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

10
stephen.trumble
Community Manager
2 hours ago
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Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows

Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

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stephen.trumble
Community Manager
2 hours ago
D
Contributor II
dgilbertoContributor II
asked in Campaigns and Flows

can i change words to {% web_view %}

I want my {% web_view %} to say View

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stephen.trumble
Community Manager
3 hours ago
A
Contributor II
ahmademailContributor II
asked in Campaigns and Flows

Replenishment Flow 1st time vs repeat buyers

Hey Everyone!  I have a question. I want to setup a replenishment flow for people first time in this flow and another for people who have been in this flow. Like, 1st time replenishment flow and another future orders replenishment flow. What triggers, filters, and conditional splits should I use? I’m trying everything. Thanks for the help!

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growwithgreenhouse
Contributor I
3 hours ago
K
Contributor I
kirtiContributor I
asked in Campaigns and Flows

Is there a possibility to have trigger webhook or Call API as an action in Flows ?

I want to connect another platform to trigger content based on the FLOW setup in klaviyo. Basically, if someone performs an event and is recorded in klaviyo, I want to send content to that user through another platform. 

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stephen.trumble
Community Manager
3 hours ago
B
Contributor I
brewcrewContributor I
asked in Campaigns and Flows

2+ purchase flow help, customised by item.

Hi guys,  I’m setting up a product-specific flow  for people  that have purchased  twice, and am getting a bit confused with the filters. I would like to send a different email depending on whether the customer  has purchased the same item for a second time, or has purchased a  different item for their second order (as shown in the screenshot). Does the conditional split include the current order? So if it says “Has not  had checkout success zero times” does this refer to before they started the flow, so this wiould be their second order, or shhould it  read ““Has had more than one checkout success”. How best should I set this up! Thanks  

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KatherineB
Partner - Platinum
5 hours ago
Y
Contributor I
YvoContributor I
asked in Campaigns and Flows

Many skipped messages abandoned cart

Hi, Many emails are skipped because of  Failed Filter 'Has Placed Order zero times since starting this flow’. I read a lot articles about the same kind of issue, but I don't understand te logic of skipping.  Using 2 filters triggering a simple abandoned cart flow. The one which is default and causing the many skips is:  Can anyone explain what I'm doing wrong? Thx!

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Y
Contributor I
11 hours ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to automatically add someone to a list/segment from an email campaign?

Hi there!Okay, so I have seen this done before by other brands. They send an email and ask if we want early access to something and ask us to click a button if so. So I click the button and follow the link to a back-end looking page that says I have been added to the list. Is there a way to do this through an email campaign? I just want someone to click a button and be added to my segment. Thanks!

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retention
Partner - Platinum
23 hours ago
F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows

Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

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stephen.trumble
Community Manager
1 day ago
M
Contributor I
modernmedievalpressContributor I
asked in Campaigns and Flows

Problem with browse abandonment emails not showing anything

From what my testing is showing is that the "viewed product" gets auto-triggered from my home page on the website, and it triggers again at a collection page. I click on a product and it does show up up on my "viewed product" inside of Klaviyo but the browse abandoned email seems to only pull up the first "product" I looked at (which was the homepage). I looked inside of Klaviyo and I see that the emails getting ready to go are blank on the inside. As you can see below, the "viewed product" that I actually did view a product would not get an email, but the first one with nothing in it would.. 

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In the Inbox
Partner - Platinum
1 day ago
K
Contributor I
kaniayubuContributor I
asked in Campaigns and Flows

Content Editor Slow in New Version?

The content editor is moving very slow for me when scrolling up and down in the content editor today especially. It was already slower than the old interface but today it is unbearably slow. I have tried a different browser, rebooted, incognitor mode to no avail. All other aspects of Klaviyo seem to move fairly quickly but scrolling up and down to modify an old template is “slow as molasses”. Also trying to move blocks around doesn’t work as before because when you grab it and try to move it down the screen isn’t moving properly so I can place it where I want. Is anyone else having these issues with the content editor specifically? All other aspects for me seem to much “snappier” but I can’t do this today and the status page doesn’t seem to indicate any issues. Any feedback or help would be apprecaite.

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K
Contributor I
2 days ago
J
Active Contributor I
jadebiscuitActive Contributor I
asked in Campaigns and Flows

Date triggered flows [Pregnancy]

Hi,Has anyone managed to successfully build flows for pregnancy-based email marketing. My main concern is the collecting and utilizing of the data, as I am aware that these date based values will differ for every individual.We want to trigger relevant product/informational emails at the correct times for each customer. Ideally we would like to use a popup to collect a due date, and then from that we are able to calculate and tag accordingly to trigger segments or flows for 1st trimester, 2nd trimester, 3rd trimester etc. So if one person signs up with a due date and they are in their 3rd trimester, we could calculate this and provide them with 3rd trimester flow. Whereas if someone signed up in their 1st trimester, again we could identify and place them in the 1st trimester flow, followed by 2nd and then 3rd. Is is possible, or is there just too much room for error? Has anyone done anything similar? Any suggestions or examples would be much appreciated!!Thanks.

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Taylor Tarpley
Community Manager
4 days ago
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Contributor I
lyonmContributor I
asked in Campaigns and Flows

Return to cart button on abandoned cart not working?

Installed my return to cart button with code: {{ event.extra.checkout_url}} and I’m getting linked back to the homepage every time I preview the emails? The trigger on the flow is “checkout started” and Shopify seems to be fully integrated as I can see customer data on checkout started in the dashboard. Can anyone advise? 

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T
Problem Solver IV
4 days ago
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Contributor III
nambirajanksContributor III
asked in Campaigns and Flows

Why large no. of emails are getting skipped in abandoned cart flow?

The smart sending is turned off and no other filters are turned on.What could be the reason for such a high volume of emails getting skipped (high volume compared to the no. of delivers) 

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Ashley I.
Partner - Silver
4 days ago
S
Contributor I
Steevo02Contributor I
asked in Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you  

2
Akers Digital
Partner - Silver
4 days ago
S
Contributor II
smdContributor II
asked in Campaigns and Flows

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that. 

6
S
Contributor II
5 days ago
P
Contributor II
pzonglobalContributor II
asked in Campaigns and Flows

How to get the best of flows?

Hi, Could anyone take a look at my flow setting, I set up my flow based on users' interest and how they react with the website and Klaviyo. However I am not quite sure if it's best to set multiple or is it best to set just oneAlso, I want to make sure it doesn't trigger too much, what are your suggestions on a flow such as this?Any suggestions or ideas are welcomed Thank you so much  

1
T
Problem Solver IV
5 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Display a default price percentage

Hi there, i am currently using a dynamic product feed built into one of my flows which displays the default product price automatically. Is there a way to display a percentage of this price? So instead of displaying “£20” it would dynamically show “£15” automatically? Would i need to insert some custom code? All advice is appreciated. Many thanks :) 

4
T
Problem Solver IV
5 days ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Campaigns and Flows

Campaign: How can 1 recipient click through, but there are 3 orders placed (by other recipients)

Hello,I’m a bit confused! We’ve just sent a campaign where 1 person clicked through yet 3 people placed an order. I’m not sure how this has happened? Also, the person who clicked on the email is different to the 3 people who placed an order.Is anyone able to explain how this works for me? I’ve included a snapshot of the report. Thanks, Amy 

2
AmyMOMO
Partner
5 days ago
K
Contributor I
Katherine LContributor I
asked in Campaigns and Flows

Price Drop not triggering

We have set up a Price Drop flow and it is not populating. The message “There was no price drop activity over specified period of time.” is what I get in the report. Does it take some time for this to start updating? Anyone else experience this? Thanks in advance.

2
K
Contributor I
5 days ago
L
Contributor I
LMBakerContributor I
asked in Campaigns and Flows

I cannot get the Viewed Product Tracking or Add to Cart Snippet to work in the Prestige theme in Shopify

Please help! I have read through the article, watched You Tube videos, watched a Loom video and I cannot get the Viewed Product Tracking or the Add to Cart snippet to work in my Prestige Shopify theme

1
chloe.strange
Community Manager
5 days ago
H
Contributor I
hlacosedoraContributor I
asked in Campaigns and Flows

Abandoned Cart - Exclude cart with a specific product

Hello, I am trying to do the following: Flow 1: I have created an abandoned cart flow for a specific product (only people who have this product on their cart will receive the sequence). Flow 2: Now I want to set up another abandonned cart flow for people who have any other products on their cart (basically if you have the specific product you will get flow 1 and not flow 2) How can I do that? Thank you for the help

4
David To
Community Manager
5 days ago
C
Contributor III
CarlaContributor III
asked in Campaigns and Flows

Custom Templates from separate HTML builders using Klaviyo Event Variable tags

I'm using Stripo to build out my HTML emails and looking to add event variable tags like Abandoned cart products. Should I copy the code from the Abandoned cart Klaviyo template into Stripo or do I need to alter the code once importing the Stripo HTML into Klaviyo?

6
Nitin Sharma
Partner
6 days ago

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