Marketing

Hi thereI have two clients who are having great difficulty integrating VEND Lightspeed and Klaviyo. Here’s what they have tried:Client One:spoken with Lightspeed and they’re not planning on creating an integration any time soon for Lightspeed X-Series.  Tried using Storetasker to no avail Spoke to my local web dev who thought he’d be able to do something through Zapier - he couldn’t.  Put something on UpWork and only one guy got back to me, with a three week and US$1500 (approx) quote.   Client Two:My only work around… and note its messy… is this:Vend - Link to mail chimp (free account) - then to Zapier - into Klaviyo.Although it works, a straight integration would be nice.  Does anyone have any suggestions or recommendations of developers who can create a straight integration from Vend to Klaviyo? 

Hey there,  I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use. I try and redo it all now and I am unable to get past a certain point in signing up.  This is the error I keep receiving . I get it after filling out the company information part of the setup. Any help is appreciated! Thank you

I want to be able to embed a discount in the dynamically generated links.How do I slice the path out of {{ event.URL }}?ex: www.xyzcorp.com/discount/SAVE?redirect={{ event.URL | slice path }}

Hi everyone,I’m experiencing an issue with automatic profile creation in Klaviyo and hope someone here can help or provide some guidance.Current Situation:In my Shopify store, a profile is automatically created in Klaviyo for every user who starts the checkout process. This happens regardless of whether the customer has given their consent for marketing tracking or actively subscribed to the newsletter.Problem:This automatic profile creation leads to a large number of profiles in Klaviyo that are not actual newsletter subscribers. This not only affects data quality but also raises concerns about data privacy compliance (e.g., under GDPR), as personal data is processed without explicit consent.Questions:How can I ensure that Klaviyo only creates profiles for users who actively subscribe to the newsletter via a Klaviyo form or the internal Shopify form? Are there settings in Klaviyo or Shopify to prevent the automatic transfer of checkout data? Is it possible to control this behavior via

If I manually add to a list, and i have a flow triggered by this list, will the names automatically receive the email from the flow?

How the coupon is written before being Previewed When previewed and sent as a test with recent events from a customer that triggered the Abandoned cart flow. The code is still not generated and appears as PreviewHello Klaviyo community,I am facing an issue with unique coupons. As you can see in the pictures above (an example of the abandoned cart), I have created a dynamic coupon for 10% off but No codes were generated. When I send the Email to test , it still shows as Preview.Can you help with matter?Ps: let me know if I should provide more details/screenshots for this problem to accurately find a solution.

With test emails, it is completely expected to see 'preview' for the code. In live emails though, we will actually show the unique code instead of ‘preview’. If you're concerned, you can send a one time email to yourself to test. 

Hi everyone,I’m using Klaviyo with my Shopify store (atobsvision.com). My Checkout Started (Abandoned Checkout) flow is set up correctly, but all profiles including test and customer checkouts are being skipped with the reason “Email Syntax Error” and smart sending is off.All profiles use valid emails. Some are subscribed to marketing, and some are not, but none receive the abandoned checkout flow.I’ve already disabled Shopify’s native abandoned checkout emails, so Klaviyo should be sending these. It seems Shopify isn’t passing the email field correctly to Klaviyo during the “Checkout Started” event.Could someone from the Klaviyo team please check whether this metric is syncing properly?Also, I’d like to find out that this flow can be set as a transactional email, so it sends to everyone who starts checkout (even if they didn’t opt in for marketing), since it’s a service-related email under GDPR.Thanks in advance,Tobi

Hey, I have already set up the klaviyo SPF, dkim and dmarc records as suggested. Klaviyo verified it too but I felt my emails were going to spam. So I checked spf record in mail tester, it showed "no record found for spf, similarly dkim. I again tested with powerdmarc, it still shows the same. what should I do now?

Hi everyone — I’m thrilled to be here!My name is Tom Gera, and I’m currently working as Digital Marketing Manager at DC Wine & Spirits. Over the years, I’ve been very interested in email automation, customer lifecycle strategies, and optimizing campaign performance. Klaviyo is a platform I’ve admired and used (or am learning), and I’m excited to connect with all of you.

Hi! I have connected Klaviyo with our customer experience platform Gorgias. I have two scenarios that I find difficult to succeed in:I would like to create a segment with everyone who at this moment has an open ticket in Gorgias. So we can exclude them from any additional marketing. I know I can sync when a ticket was opened and closed from Gorgias to Klaviyo but I can then only filter on a timeframe, I can’t find a way to make the segment dynamic to only include those with open tickets right now? The second scenario is that we would like to trigger a flow whenever a Gorgias ticket get a specific tag. However, Kalviyo only register one open/close event from Gorgias even if a ticket was reopened and closed several times. This means that we loose out on a lot of contacts with the tag. Anyone with similar situations that have found a better way of working? 

Hi everyone, Hope this message finds you well. I wanted to know that currently Klaviyo is facing payment issues in India due to new RBI policy. We can’t use Indian bank credit card.Anyone knows how to settle this?

Hey, I want to create a separate page or link (not directly on our website) where people can sign up for our newsletter, and have their emails automatically appear in our Klaviyo profiles or a specific list.A simple landing page or signup form hosted by Klaviyo itself, so I can share that link on social media or via QR code, without having to embed it on our website.Is there a way to do this directly through Klaviyo and if so, could anyone explain how to set it up? Thanks so much in advance!

Hi everyone,I’m currently building an Abandoned Cart flow and want to show the exact products that each customer has added to their cart.I noticed that Klaviyo now allows creating a Product Feed with the filter “Products someone has added to cart.”My question is:– If I use this product feed and insert it into my flow email (via a Product Block), will it automatically display the specific cart items each customer abandoned?– Or do I still need to build a Dynamic Table Block using event data (event.items or event.extra.line_items) from the “Added to Cart” or “Checkout Started” event to make it accurate?I want to confirm which method is more reliable for showing the real abandoned cart contents, especially when customers add multiple items.Thanks in advance for your help! 🙏— Steven

Hey everyone,We’re using Klaviyo for Flows and Campaigns so far. Now I wanted to get started with Products Reviews since it would be just great to have this covered by the same tool.We’re running a multilingual shop (EN, DE & FR) so it would be quite crucial to us to integrate reviews that allow us to translate the content of the reviews themselves… (using Translate & Adapt for translations… but so far I didn’t find a way to access those values or find any other way to translate it). Does anyone here have any kind of experience on this or maybe tried it as well?Thankful for any kind of recommendation. CheersMaurice

Any people experncie with this?Thanks,Jan

Let’s have fun!

Hi,I’m trying to build a bestseller flow where I send a new email every month.However, I’m struggling a bit with triggers. At the moment, I have it set to trigger when someone is added to the segment.This works for all my current profiles, but what about the profiles that are added continuously? They would start at the top and not necessarily in the correct month based on my 12 bestseller emails.So I’m missing a solution for those who are added to the flow over time.Or am I forced to use a list trigger, in which case only my current subscribers would become part of the flow over the next 12 months?I hope you have a good solution to my problem.

I keep getting an error - Unable to check out. Uk based, tried different cards, clearing cache, incognito. etc etcNo support as I don’t pay for a planHelp appreciated 

Hi, I am not finding the code (I use for embedding) of my signup form ANYWHERE. I did in the beginning get it after publishing, but now I don’t.I also don’t have the code under the “forms” tab which is the advice when Googling. I don’t have a Forms-tab or can’t find another place where it can be.I also understand that it's not possible to generate a URL directly from the signup form.Please help me or share your experience. 

If a user adds productA to the cart, then chooses an in cart upsell like, for example, gift wrap. It seems like the abandon cart flow triggers off of the gift wrap item (last item added). I added an exclusion filter for the upsell product and klaviyo blocks the flow, but productA doesn’t seem to trigger the flow at all. How could I make this scenario work? This is for a shopify site.

Hi, I am using Klaviyo and I have installed their code into my store so when an item appears as 'sold out' the 'join the waitlist' button appears. However, it is currently appearing sitting underneath the 'sold out' button and I would like to replace the 'sold out' button with the Klaviyo 'join the waitlist button'.  So instead of the out-of-stock button appearing, the notify me when available appears. I have the code for the notify me when the available button to work, I would just like it to have the same appearance as the sold-out button and act in the same way. Thank you!