Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,687 Topics
  • 7,460 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2687 Topics

C
Contributor I
colleendavisContributor I
asked in Campaigns and Flows

Teaser still showing after being turned off

I have turned off the teaser because it is covering the menu on mobile and I find it very annoying. However, it is still showing on a bunch of computers and phones even after hard refresh and clearing caches. It’s also been at least a month. Please help!

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B
4 hours ago
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Contributor I
Dee LTContributor I
asked in Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date.  We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up.  Is the shipping confirmation part of this flow, or is it it’s own flow?

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stephen.trumble
Community Manager
3 days ago
E
ElishaGDCNew Member
asked in Campaigns and Flows

Abandon cart flow dynamic content not working on some products

Hi, I’m having an issue with my dynamic content on my abandon cart flow. Please see the images where the dynamic content shows for some products but not others. The event properties are messier for the listings that don’t show so, I’m assuming it’s something to do with the product set up. All of my products are published on Klaviyo so that is not the issue. How do I fix the event properies for the listings that aren’t showing?   

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stephen.trumble
Community Manager
3 days ago
L
Contributor I
LouiseGContributor I
asked in Campaigns and Flows

send out in batches for warm up

it is possible to set a limit (number) on the emails to be sent to - for use in warmup… we have 200.000 subscribers but would like to send out in batches for warm up

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Active Contributor II
3 days ago
S
Contributor II
SherylBiesmanContributor II
asked in Campaigns and Flows

Setting up flows to replace ReCharge Notifications

I’m looking for assistance on how I set up flows to replace the notifications (i.e. your order is coming in 3 days, your credit card is expiring etc.). I’ve already successfully integrated Klaviyo and ReCharge, but can’t figure out how to set up the proper triggers. 

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D
Klaviyo Employee
4 days ago
G
Contributor I
grizelclothingContributor I
asked in Campaigns and Flows

Abandoned cart email not sending

I set up Abandoned cart email, and while i tested it in my website, it doesnt send me any emails.URL: www.grizelclothing.com  

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DavidV
Partner - Gold
4 days ago
F
Contributor IV
fandfContributor IV
asked in Campaigns and Flows

Popup issues with woocommerce / further issues with follow up email

I’m new to this so apologies if the solution is right in front of me somewhere.A bit of backstory.I am using Wordpress/Woocommerce.I have embedded a newsletter sign up form on my home page - which displays and works perfectly.I have now created another form - a popup - to grab email addresses from visitors which are then also added to the newsletter list I have created within Klaviyo.Now the popup has conditions - such as display after 5 seconds of page load, display when user scrolls 50% down, and when user goes to exit. I have deselected “Show only when all of the selected rules are met”.At times, the popup would show. Then randomly it wouldn’t. Now it isn’t at all.I had another person test it, and it displayed for them, however they never received the second follow up email that I created within a Flow, to send them the 10% off code.I initially had the settings set to “Don't show again after submit form or go to URL action” for 14 days, so thought that may have had something to do w

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stephen.trumble
Community Manager
4 days ago
L
Contributor I
Luisa _rayasContributor I
asked in Campaigns and Flows

Change font in the 'back in stock' modal Shopify

Hi everyone, I am using the Neue Hass Unica font family on my shopify store and would like to have the same font in the style of the ‘back in stock’ modal. When installing the snippet it seems that the Google font Helvetica Neue is default:  additional_styles: "@import url('https://fonts.googleapis.com/css?family=Helvetica+Neue');",     drop_background_color: "#000", When I try to put font_family: "New Hass Unica" in the code - nothing happens.  Can anyone help?Much appreciated, Luisa x https://www.rayascollective.com/  

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M
Contributor II
4 days ago
H
Contributor I
HSVrichieContributor I
asked in Campaigns and Flows

Placed Order Flow - How to add those items??

Hi there,we are pretty new to Klaviyo. And just wanted to set up a “Placed Order” flow.How do we manage to have all orderred items in this very mail??EDIT: we are using Shopware 6 Connection.Best regards,Stephan

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H
Contributor I
4 days ago
V
Contributor I
Victor BustosContributor I
asked in Campaigns and Flows

Discount Code Configuration in Flows: Automatic or Manual Creation ?

The question is about the titles of the discounts I have within the flows, which say "INSERT-CODE". My question is whether the system will automatically create those discount codes, or if I need to enter them manually, or how should I set them up. What seems strange to me is that I don't know where to configure those discounts. What methods are used to test these flows in real life?  

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Ashley I.
Partner - Silver
5 days ago
NDA
Partner - Silver
NDAPartner - Silver
asked in Campaigns and Flows

Campaigns Missing from List View, Only showing up in Calendar View

Have had this issue for months….various, usually new-ish campaigns (sometimes drafts, sometimes campaigns that have been sent) do not show up in the “Campaigns” list view. When you go to “Calendar” view they are there and you can access that way. But for lots of reasons….I need them all to show up in list view. I talked to chat support back when it started and they said it’s a Chrome issue but that seems unlikely. This is happening across clients and there doesn’t seem to be any rhyme or reason to what campaigns it applies to.  To add to the issues….in the last couple of weeks….occasionally my campaigns list will only show a single campaign. I have checked all filters, changed time windows, etc but nothing fixes it, aside from signing out and then back in.Anyone else have this issue and successfully solve it? 

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T
Contributor I
5 days ago
T
Contributor I
TahirContributor I
asked in Campaigns and Flows

Custom PDF URLs for each and every user

I run an online store (shopify and connected to Klaviyo) where we create custom e-book based off different customer requirements.  Once the user places an order we send them a questionnaire (using flow) to fill. Next, we start working on designing the PDF which usually takes between 4-7 days. Next flow will trigger once the PDF is ready and 1st email will include a custom PDF (remember each and every will be totally different) download URL based on user, and I do think this will be a manual one (campaign may be). Currently, what I think of is to send a manual campaign once the PDF is ready.Next, if possible add a custom property or trigger a property (if possible to auto trigger using the campaign) which would start the flow (flow will check if the user has particular property) for current buyer. Rest will be some normal flow emails with couple of day delays. I'm not sure how should I proceed to tackle the situation and would love to hear what you guys might think may be best in curren

3
bluesnapper
Partner
5 days ago
H
Contributor I
healthunboxContributor I
posted in Campaigns and Flows

Seeking Assistance with Integrating Gokwik Checkout URL in Abandoned Cart Reminder

Hello Community at Klaviyo,I hope you're all doing well. I'm reaching out to seek guidance from the Klaviyo community regarding a specific issue we're facing with our flow, "Abandoned Cart Reminder - Standard (Email & SMS)."We have successfully set up this flow on Klaviyo but are encountering a challenge with integrating our partner Gokwik's checkout URL. Our aim is to trigger Gokwik’s checkout URL upon order completion. We have been informed that Gokwik has direct integration with Klaviyo and has provided all the necessary details for this integration.Currently, we are using the default variable {{ event.extra.responsive_checkout_url }} for the checkout URL. However, we need assistance in correctly setting up or replacing this with Gokwik’s checkout URL.We would greatly appreciate any insights, advice, or steps that anyone in the community could provide on how to effectively make this integration work. If anyone has encountered a similar situation or has expertise in this area, yo

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stephen.trumble
Community Manager
5 days ago
E
Contributor I
Emilia WuContributor I
asked in Campaigns and Flows

Adding flow coupons

Adding flow coupons, how to do it, but the idea is not to focus on the beginning of the flow ie what will be the trigger to send the code, and the final step of adding to the flow of codes itself. I am just getting acquainted with this so please give me some pointers.

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T
5 days ago
O
Contributor I
OliviaSContributor I
asked in Campaigns and Flows

Back In Stock Button Position

Hi All,I need help in moving the "Notify Me When Available" button below the "Sold Out" button on our website. Currently it looks like this: I want it move under the SOLD OUT button:

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Akers Digital
Partner - Silver
5 days ago
M
Contributor I
mvsContributor I
asked in Campaigns and Flows

Unsure which condition to choose when splitting a flow.

I am building a trial nurture flow for users who download demo versions of our software. We have custom events working to identify when a trial has started and that’s working well.We offer different length trials and this is where I’m having trouble with the logic. At some point in the flow, I want to change the delay based on the trial length (we offer 14 day and 90 day trials).We are capturing the data for the trial length, so I can target them. But when looking at the “what a user has done” options, they all seem like they will not filter the users correctly.Since starting this flow. This would require a user to start a new trial after entering the flow, unless this also means “including the event that triggered this flow”? Over all time. This means trials a user have done in the past would impact this filter too. Between/Before/After/Etc. All the options have the same issue.Is there a way to reference the specific action that triggered this instance of the flow? That seems like the

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M
Contributor I
5 days ago
J
Active Contributor I
jtao23Active Contributor I
asked in Campaigns and Flows

Dynamic Content Based on Purchase

Hello Klaviyo CommunityI’ve been able to successfully implement dynamic product information based on what the customer has purchased. I’m now looking to have dynamic texts and links based on the product.For example, if I have a table with 2 columns. The left column will be an image of the purchased product. How can I have dynamic text and link in the right column based on what the customer has purchased? I do see the ability to hide/show content blocks, but thinking there has to be an easier way. Also, I assume to show complementary products based on the purchased product is pretty straight forward.Anyone able to point me in the right direction? I’ve been going through the articles as well.Thanks!Joe

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J
Active Contributor I
6 days ago
W
Problem Solver I
wernstromProblem Solver I
posted in Campaigns and Flows

Price drop flow triggered when price went UP?

Hi folks.I have submitted a query about this via email to support, but curious to see if I get any insight here without the time zone difference playing such a big factor.Essentially, we removed the sale pricing from some items in BigCommerce, returning them to their normal price. One of these items triggered the price drop notification email and I have no idea why!A secondary issue is that the same profile viewed about 5 other products that had their prices dropped enough that the flow should have been triggered, but it wasn’t.Smart sending is turned on, but I don’t see any data in the “skipped due to smart sending” section in the recipient report. Does anyone have any insight here?Thanks!

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A
Contributor II
6 days ago
Y
Contributor I
YokanContributor I
asked in Campaigns and Flows

copy the flow to another account

Is it possible to export flows and emails and copy them to another account?

2
Y
Contributor I
6 days ago
H
Contributor II
HannahBudContributor II
asked in Campaigns and Flows

Item Specific Post-Purchase Upsell Flow | Retention

Hello! We are a brand that has a high volume of new customers purchasing into 1 x specific item for their first order and want to encourage a second order of additional products to complete the range within 30 days of the first order.  What would be the best way to set up 1 x flow for the below? Email 1: 12 hours from PURCHASE Email 2: 3 days from PURCHASE  Email 3: 1 day from DELIVERY Email 4: 10 days from DELIVERY Email 5: 15 days from DELIVERY  Notes: We have worldwide delivery, and therefore difficult to predict delivery on just a time delay of ‘20 Days’ from above email in the flow.  We have a segment built for this customer group where this specific product purchase = 1 of all time.  Customer will drop out of this flow once second purchase has been completed.  

2
ebusiness pros
Partner - Silver
7 days ago
U
Contributor I
uruharaContributor I
posted in Campaigns and Flows

Sending Dynamic Shopify coupons to external source via webhook

Hey folks,I’m wondering if there’s a way to do this.Flow:Contact enters the Flow via a trigger Contact receives a Dynamic coupon via email Webhook sends data (first name, last name, email, coupon)Where I’m stuck is the third step, since it doesn’t seem to recognize the dynamic coupon inside the Email step, I guess because it’s local to that step.I tried adding the coupon to the Contact’s profile so I can pull it from there, but that doesn’t work either.Anyone has a clue on how this can be done?Thanks!

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stephen.trumble
Community Manager
7 days ago
M
Contributor I
MG82010Contributor I
asked in Campaigns and Flows

Back in stock - Product feed?

Hi, I want to show all the products that are back in stock in one email. It’s for B2B so I do not want to send all the back in stock items separately.  Can I set up a product feed like this? if yes, how?   

1
Ashley I.
Partner - Silver
7 days ago
C
Contributor I
CeliaVGContributor I
asked in Campaigns and Flows

Confirmation email shopify - klaviyo

Hi there! I am new using Klaviyo, have been configuring and creating all the emails for days (order confirmation, abandoned cart, new subscription...), I have all of them active (live) and the Shopify integration done correctly, however today I made a test purchase on my website and the email received It was not the one from Klaviyo but an automatic one from Shopify (not even the one they used to send in the past). Could anyone tell me what the problem is and how to fix it? Thank you.

3
bluesnapper
Partner
7 days ago
F
Contributor I
fmgrimaldoContributor I
asked in Campaigns and Flows

What does "Waiting" mean on a trigger split?

Hi,I set up a trigger split where if a customer has a certain products (we call them titles) in their order, they should go into that branch of the flow. I was double checking to see if it was working and I noticed that in the Waiting tab, there is a mix of people in there who qualify and don’t quality for the trigger split.Does the “Waiting” tab in the trigger split refer to people who have not been categorized as Yes or No yet?Please see an example of what I saw below. Thanks!  

3
stephen.trumble
Community Manager
10 days ago
Nachin
Problem Solver I
NachinProblem Solver I
asked in Campaigns and Flows

Browse abandonment flow doesn'' show the product

Hello,I have a browse abandonment flow created from Klaviyo’s template and everything works fine except that it doesn’t show the product browsed neither on the preview or the test I sent to myself… I made sure my Shopify connection is enabled and working and my on-site tracking toggled in, any ideas? Thanks a lot!

3
bluesnapper
Partner
10 days ago

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