Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,260 Topics
  • 6,231 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2260 Topics

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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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M
Contributor I
3 hours ago
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Contributor I
AmeyMContributor I
asked in Campaigns and Flows

Back populate didn't work

Hello. I back populated a cloned Welcome Flow for people who signed up for my Newsletter before my flow was live. I turned my flow live yesterday, 5/31, and added a flow filter to say only send to people who joined my newsletter before 6/1. Any idea why it didn’t send? Thanks for the help! flow filterflow history​​​​​​Schedule for each step relative to when I click the back populate buttondate people were added to Newsletter  

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A
Contributor I
3 hours ago
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Contributor I
Son JSContributor I
asked in Campaigns and Flows

Obtain personal details to existing subscribers through email campaigns

Hi there — I’d like to capture more details from our subscribers through an email campaign. Is there a guide on how to do this? Not through a sign up or flows but just an email campaign?

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retention
Partner - Platinum
5 hours ago
K
Contributor I
kenmckContributor I
asked in Campaigns and Flows

How do I find the Flow/Message from the kx_ tracking parameter?

I have a link from a Klaviyo flow that is causing a 404. I’m having trouble figuring out which flow/message contains the link.  Is there a way to figure that out from the _kx parameter?

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K
Contributor I
5 hours ago
K
Contributor II
kunalContributor II
asked in Campaigns and Flows

How do I get started with Technical aspects of Klaviyo

Hi, I have watched several videos on YouTube and taken the Klaviyo Academy courses. However, even tho I learned a lot of amazing things about marketing. I am having a tough time with the technical aspects of email marketing. Does anyone know any videos or courses that explain the technical side of emails. I don’t know any coding. Will that get in my way of starting my freelancing journey? Is there any tips on how to get the first client? Sorry there are too many questions in one

1
stephen.trumble
Community Manager
7 hours ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

Exiting the abandon cart flow

Hey all! Should i be adding anything to get them to exit the flow after they've purchased from the first email? The conditional split i currently have it just to separate new and returning customers. but i need to know if i should have an exit for them after the first email or not or will they automatically exit the flow 

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Grego
Contributor I
14 hours ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

My Browse abandonment seems to not be working. Not even a couple emails sent out after two weeks

Have i setup the brown abandonment wrong? Seems simple enough but we aint getting any hits:( What am i doing wrong?

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Grego
Contributor I
14 hours ago
R
Contributor I
RahulThakurContributor I
posted in Campaigns and Flows

Hey! I need help regarding Klaviyo.

I'm new to Klaviyo and having a hard time with it. I'm trying to create five emails: Return Request Confirmation, Return Request Update Confirmation, Password Reset, Account Verification, and Order Modification. However, I can't figure out which triggers to choose for these transactional emails in Klaviyo Flow, and what conditions to apply. If anyone is familiar with this or has faced the same problem, I'm all ears. Thank you!

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Contributor I
16 hours ago
E
Contributor I
eetiContributor I
asked in Campaigns and Flows

Email did not send but are under the "scheduling" status

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,

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David To
Community Manager
1 day ago
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Contributor I
LucasusernameContributor I
asked in Campaigns and Flows

Conditional Visibility based on products ordered

Hey, I’ve been stuck on this for a few hours — I’m looking for ways to show custom content blocks based on products recently purchased. Each content block links to a “How to use PRODUCT” article on the website. Therefore, if customer purchases a product that contains the word “Spray” in the title, they get shown the relevant content block which links to the correct article. Here’s the formats I’ve tried:‘Spray’ in event.Items"Spray" in event.best sellers'Spray' in event|lookup:Items"SPRAY" in event.ITEMSevent.Items|default:'Spray' {{ event.Items|default:Stick }}lookup.Items|default:'Spray' 'Spray' in person|lookup:Itemevent.Items|0:'Spray'

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stephen.trumble
Community Manager
1 day ago
R
Contributor I
roorjiContributor I
asked in Campaigns and Flows

Email Flow is not sending

I imported emails into a list and created a flow of emails. But the flow is not sending emails to the people on the list. I cannot change the trigger where it says “People will enter this flow when they subscribe”, but I added a Flow filter (please see the pic). What am I doing wrong? In the list, the Opt in process is set to “Single opt-in”  

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jocelyn8
Partner - Silver
1 day ago
K
Contributor I
KatrymContributor I
asked in Campaigns and Flows

Dynamic product feeds show old products and browse abandonment shows products in wrong language.

Hello!I have 2 questions. I work with multiple language shop in Magento2.First question.Browse abandonment flow sends e-mails with products in wrong language. For example I have put up 3 different flows for different languages. I have conditional split with MagentoWebsiteID for different languages. Still sometimes it sends e-mails with product in wrong language. Second question.Dynamic product feeds shows old or out of stock products. We have a lot of products and I have avoided sending out e-mails with dynamic product feeds, because of this error.The stock variable also does not seem to work and Klaviyo finds products that are not in stock. What could be wrong?  Thank you!

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stephen.trumble
Community Manager
2 days ago
C
Contributor I
crystal2222Contributor I
asked in Campaigns and Flows

Flow with Conditional Split by Segment

I created a flow triggered by a list. I want to wait 24 hours then I want to create a conditional split that sends email 1 to people in segment 1 and email 2 to people in segment 2. How do I do that? Looking in the options for conditional splitting, I dont see anything allowing me to split emails by segments.

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B
Contributor I
2 days ago
M
Contributor II
MatijaContributor II
asked in Campaigns and Flows

Question regarding dynamic images and links in abandoned cart emails

Hi all. I’m currently editing the default abandoned cart email from Klaviyo, but the link for the dynamic image leads to the product page that the customer has added to their cart. I’m wondering if there is a way to make the dynamic image and buttons lead to the checkout page containing the product. Thank you!

3
stephen.trumble
Community Manager
2 days ago
C
Contributor I
christynwsContributor I
asked in Campaigns and Flows

Setting up a flow with 4 conditions

I wanted to set up a new flow for sign up forms to send different versions of welcome email based on 4 different conditions.However, the Split function in flow can only have 2 conditions. How can I configure 4 conditions in one flow? Or should I create multiple flows? Attached is a list of conditions. If I need to set up multiple flows, how can they be mutually exclusive?

1
stephen.trumble
Community Manager
2 days ago
U
Contributor I
uruharaContributor I
asked in Campaigns and Flows

Sending Dynamic Shopify coupons to external source via webhook

Hey folks,I’m wondering if there’s a way to do this.Flow:Contact enters the Flow via a trigger Contact receives a Dynamic coupon via email Webhook sends data (first name, last name, email, coupon)Where I’m stuck is the third step, since it doesn’t seem to recognize the dynamic coupon inside the Email step, I guess because it’s local to that step.I tried adding the coupon to the Contact’s profile so I can pull it from there, but that doesn’t work either.Anyone has a clue on how this can be done?Thanks!

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P
Contributor III
2 days ago
A
Contributor I
annemeinertzContributor I
asked in Campaigns and Flows

How do I make a flow for subsribers, there has not placed an order yet?

Hi, I want to make a flow, for those of our customers (both B2B and B2C), whos has not made an order in for example three months, how do I do what?

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Spark Bridge Digital LLC
Partner - Gold
2 days ago
P
Contributor I
pmjchanContributor I
asked in Campaigns and Flows

Out of Stock Notification for Bilingual Store

If my store is Bilingual (using languify) , can I setpu bilingual out of stock pop-up  For example:In language A UI: only shows language A OOS popupIn language B UI: only show language B OOS popup ?

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E
Contributor I
2 days ago
G
Contributor I
gaspardContributor I
asked in Campaigns and Flows

Metrics - Best day for Opening Emails

Hello, How can I get a table showing the best day of the week for opening emails? (in the last 60 days)Thanks! 

3
T
Contributor I
3 days ago
H
Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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A
Contributor I
3 days ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

Abandon cart flow filters

Hi, i'd like to explain a bit about our updated abandoned cart flowWe used to literally have only one stream down the flow of three emails. And it was very simple. HOWEVER, we wanted to separate the abandoned court flow by new and old customers or new buyers and returning buyersThe goal for this flow was to provide the returning buyers with an 8% coupon code throughout the flow. But if they are new, we would give them email two and three with a 10 and 12% discount as seen in the picture. (both new and returning get the first email of 8%)I would like to know if I have set up the flow correctly.  These are my current questions:1.  Are my flow filters correct? Or should I add any other flow filters?  I want to capture more people in this flow, just in case we are missing them2.  Are time Delays, correct?3.  For my conditional split, I set it as "has placed a zero order over all time"  And in the No split, those are the ones that I'm assuming are going to be my old returning customers or p

2
Grego
Contributor I
5 days ago
A
Contributor II
AnnaEContributor II
asked in Campaigns and Flows

$source value

If a $source value is -6, what does this mean?  

3
K
Contributor I
6 days ago
J
Contributor I
JmclellanContributor I
asked in Campaigns and Flows

Tables Widen Emails in Outlook

I’ve noticed that whenever I build an email using tables rather than columns, the table width goes beyond the standard 600px width for the email itself in Outlook, forcing me to scroll to the right to see all the single-column imagery. Since it doesn’t appear to happen in Gmail, is this another issue of Outlook’s design causing rendering errors, and is there a way that I can set a hard limit for width that would function in Outlook? Thanks!

2
M
Contributor I
6 days ago
J
Contributor I
JochemContributor I
asked in Campaigns and Flows

abandoned cart same price and different item

Hi I'm working on an abandoned cart flow. Now I'm struggling with the price. I want the price including VAT. Here I am using the code for {{ event.Items.0.Product.Price|default:''|floatformat:2 }} which I have  from the preview screen with all the codes. When I have without VAT I use {{ item.Price|floatformat:2 }}Now I see when I use excluding VAT the price remains good with 2 different products and inclusive VAT the price remains the same for the 2 different products. Does anyone know how I have the price including VAT and that the different products also have their own price?I have already tried everything and tried every code. I've read almost every article but nothing works for me.Below I have shared a picture where you can see the problem.you can see that when the ‘riem’ is incl VAT is 57,02 and the shoe 181.00. but when is want it with VAT the ‘riem’ is 69,00 but the shoe also is that price. but the shoe is original 219.00.  

2
J
Contributor I
6 days ago
J
Contributor I
Joshua_RubLineContributor I
asked in Campaigns and Flows

Updating Campaign Names

Hi Community.In order to implement a more clear organizational structure and/or to make it easier to distinguish between campaigns, I am wanting to edit some existing campaign names. This would be for campaigns that haven’t sent yet. I’m not seeing any way to do this. But I also don’t see that anyone else has ever come across the need or had any trouble doing it - making me think that either my request is asinine or that I’m overlooking a very simple solution. Thank you for any direction you have to offer. 

2
J
Contributor I
6 days ago

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