Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,532 Topics
  • 7,031 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2532 Topics

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Contributor I
protohominidContributor I
asked in Campaigns and Flows

Conditional split based on product's collection or tag in cart

I have a Shopify abandoned cart flow that offers a discount code. The problem is that we have some products that are excluded from discounts. Is there a way to do a conditional split in the flow that looks at the product’s collection or tags? In other words, if a customer has a product from the ‘eligible for discounts’ collection in their cart, they would proceed in the flow, otherwise exit. I’ve been searching and searching for this but not getting anywhere, so any help would be appreciated!

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P
Contributor I
5 hours ago
J
Contributor II
John ParkerContributor II
asked in Campaigns and Flows

How do I create a conditional split based on past purchase?

Hello,I’m working on a new “Subscription Upsell Flow” that is based on the “Fulfilled Order” event with the Shopify integration. How do I add a conditional split that is based on the actual “Fulfilled Order” event? I’m trying to send different email content based on if their purchase contained a specific item or not.For example: If one of the items they purchased was our Sun Goddess Matcha -- send them “Subscription Upsell” email X, if one of the items was our Sun Goddess Matcha Tin send them “Subscription Upsell” email Y, If one of the items was our Beauty Electrolyte send them “Subscription Upsell” email Z, etc. Any and all help is appreciated.Thanks!This is what I have so far . . .   

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stam_marko
Problem Solver III
5 hours ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Is this possible? Build a flow to replace my loyalty programme

Hi you sweet humans!  I have a fair amount of people who have made repeat purchases with my apparel brand.  I was thinking of implementing a loyalty programme but those aren’t cheap and then it’s just another tool I need to manage.  I was wondering if this would be a smart idea. Create a flow that only sends to qualifying customers (I’m not sure this is possible or what filters to use but they’d need to spend over a certain amount).  The flow will let them know that they’re now part of our VIP program which gets them certain benefits.  Send out a monthly or quarterly campaign with VIP deals.  I could build out a pre-VIP flow that lets them know they’re a certain amount away from becoming a VIP.  Has anyone does this, do you have any tips or guidelines for me to create these type of flows?  My store is on Shopify. Looking forward to getting any  help. 

1
Spark Bridge Digital LLC
Partner - Gold
7 hours ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

Flow-triggered emails are too slow

Hi there,We are using a flow to send a welcome email with a discount code as soon as someone is added to a mailing list. However, it takes 3-5 minutes for the email to be triggered. This is problematic, because I know that most people check their emails immediately after they sign up , hoping to find their discount code. A delay of 2-3 minutes is unacceptable as we will probably lose that sale.Is there anything I can do to speed it up?Thanks,-oo

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stephen.trumble
Community Manager
9 hours ago
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Contributor I
RDLEContributor I
asked in Campaigns and Flows

Can I edit the abandoned cart product table to only show certain items?

Hello! First time posting.  In the Abandoned Cart workflow, the dynamic table that is placed in the email shows a list of items that the customer added to their cart. However, I have some items I don’t want showing in the cart. For example, I dont want “shipping protection” shown which is technically a product line item in their cart, but it’s not the product. It’s just ugly and not necessary to show and I’m hoping to remove it from future emails.It looks like the solution before was to wrap the table in an IF statement that excluded items I can tag. But I dont know how to do this in the new email builder. The prior solution is demonstrated in the old way.Here’s the link to the answer using the old builder:  How can I fix this?   Thank you!Steve

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Y
Active Contributor I
1 day ago
C
Partner
ccs-aehPartner
asked in Campaigns and Flows

Abandoned Cart - Single purchase vs Subscription

I’m working for a client that offers single product purchases as well as a subscription option. Is there a way to create an abandoned cart flow where it looks at if the person had an individual SKU in their cart vs had a subscription product/box in their cart? If so, how does one set this up? For reference, I’m using Shopify (ecom platform) and Skio (subscription platform).  

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In the Inbox
Partner - Platinum
1 day ago
Y
Contributor I
y-fContributor I
asked in Campaigns and Flows

adding past profiles to flow with dynamic codes not working...

I’ve set up some flows that I currently have the emails in the flow set as manual so when we go live with this offer we can send to all on the first email - I’ve gone to add past profiles to these flows to have them ready to go for launch however i’m getting an error from Klaviyo saying the flow has Dynamic codes in the flow & to remove them or it won’t work - however I thought dynamic codes could be used in flows just fine?? Or do the emails need to be live for these to be able to work? Thanks for any help :)

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In the Inbox
Partner - Platinum
1 day ago
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Contributor I
Orli TechnicalContributor I
asked in Campaigns and Flows

Currency showing as "£pound;" and not "£"

Hi, In my browse abandonment email the currency symbol is showing up as “£pound;” instead of just “£”. And then in some other emails after I changed the site organisation currency to UK GBP it now shows the following: Price: <span class=money>£35.00</span>CompareAtPrice:<span class=money>£0.00</span> I can’t figure out if Shopify is sending this info or if Klaviyo is appending it. I just want it to show 35.00, not all that other HTML fluff. I’ve tried “|striptags” which also didn’t work. Please advise.  

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W
Problem Solver I
1 day ago
H
Contributor I
Hooda23Contributor I
asked in Campaigns and Flows

Welcome email flow not working

ive set up a signup pop up form which adds users to my list "website signups" (i re-named newsletter). i then created a welcome flow which is triggered by subscribing to my list "website signups". ive entered my details into the signup form but no welcome emails are being sent. i have looked at similar questions on here and tried your suggestions but still no email is getting sent. please help

1
Spark Bridge Digital LLC
Partner - Gold
2 days ago
S
Contributor I
SanContributor I
asked in Campaigns and Flows

How to implement products of your own choice into a newsletter?

 I like to decide witch product myself on what we like to promote in our neswletter, not random or latest etc. Dose anyone know how to?

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Spark Bridge Digital LLC
Partner - Gold
2 days ago
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Contributor I
hugobContributor I
asked in Campaigns and Flows

How can I automatically send an email for each new blog post with the title and content of the post ?

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

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DavidSandel
Partner - Silver
3 days ago
M
Contributor I
MightyMooseContributor I
asked in Campaigns and Flows

Flow Creation Error - Any suggestions? I've tried different browsers, incognito, and clearing cache

 

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Kylie W
Partner - Silver
3 days ago
S
Contributor IV
SunilContributor IV
asked in Campaigns and Flows

How do I add header links to the welcome flow emails?

I am finding Klaviyo to be a horrible, user-unfriendly app. It seems like you need a degree in computer science just to navigate basics. For example, when I go into the welcome series template, where is the option to add header links in the header block? I can’t see it anywhere so I saved that draft email as a template. I then went into that template, and again, no obvious way of adding header links in the header bar. So how do I do this? I thought it would be very simple to do this but apparently not. I’d give this app a 1/5 rating for its difficulty of use.  

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S
Contributor IV
5 days ago
B
Problem Solver I
BenProblem Solver I
asked in Campaigns and Flows

Will Klaviyo get proper templates in future?

Hi There,Will Klaviyo ever get proper templates where you can set default text styles and spacing on all blocks so if added, we get consistent design?The way this all works currently is a constant headache sorry (yes we’ve setup and use the universal block system). The main problem is that the rich text editor is one of the worst. Yes, the markup required for emails is also the worst!  But even basic emails clip in Google and when we look into it, it’s the cruft added by the rich text editor.See below for an example from just one small text area!Hope that makes sense. Cheers, ben<h4 style="text-align: left;"><span style="font-size: 24px;">Absorbency</span></h4><h3 class="size-32" lang="x-size-32" style="text-align: left;"><span style="font-family: Montserrat, Geneva, Tahoma, Verdana, sans-serif; font-weight: 400;">The trick with good towels is to soak them for 24hrs in cold water before first use. Then wash and use normally. You can only do this when

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Jessica eCommerce Badassery
Partner
5 days ago
A
Problem Solver I
AmeyMProblem Solver I
asked in Campaigns and Flows

Am I missing the Coupon block in email templates?

When I set up my last campagn email, there was a block for a coupon, and it allowed me to add an alternate static coupon. Am I looking in the wrong place or is that option gone?  

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David To
Community Manager
5 days ago
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Contributor I
pavanContributor I
asked in Campaigns and Flows

Send Invoice When order placed through WooCommerce (Any Automation)

I am new Klaviyo.  I am trying move my transactional emails from WooCommerce to Klaviyo. I have no problem setting up order confirmation email. However, I want to attach a pdf invoice to the confirmation email. Is there any way I can total automate the process? or I am fine using another plugin as well. 

3
David To
Community Manager
5 days ago
C
Contributor I
Chris-JContributor I
posted in Campaigns and Flows

Button in Klaviyo to add multiple items to cart in Shopify?

TL;DR: Does anyone have any ideas how to create an ADD ALL button in an email that will add multiple items to the cart in Shopify with a single click? FULL EXPLANATION: I am building a replenishment flow in Klaviyo for our Shopify Store. It’s functioning well in that the email goes out to customers 60 days after their last order and it lists all items that they purchased previously.When they click on an item in the email, it takes them straight to checkout. I have added an argument to the link that now takes them to the cart instead of checkout, which is what we want, but it does this one item at a time. I would like to add an REPLENISH ALL button to the email that will load their cart with multiple items from a previous purchase instead of the user need to add items one at a time. Thank you!

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stephen.trumble
Community Manager
5 days ago
A
Contributor I
AKwaterbodyContributor I
asked in Campaigns and Flows

Placing conditions on dynamic content

Klaviyo dynamic content question: I am building a post-purchase upsell flow where when a customer buys a specific item, they enter the flow that suggest a few complementary items and offers a limited time discount code for adding onto their purchase. This flow is currently triggered upon the purchase of a specific product In order to apply the content of this flow to a few items within that product’s collection, I'd like to be able to pull in an image and linked title of the product purchased. I am thinking of a dynamic content block like those used in abandoned cart and other post-purchase flows.  However, I want this image block to pull in the item that customer purchased, but only within the collection that this flow is related to. I don’t want it to pull from items ordered at random. For example, the flow is targeted toward someone who purchased a father of the bride gift. If someone placed an order for a Father of the Bride cufflink AND a bridesmaid keychain, I only want the block

3
A
Contributor I
5 days ago
S
Contributor II
SJKContributor II
asked in Campaigns and Flows

Can you have multiple newsletters to sign up to on an opt-in form?

I’m curious if there’s a way to create numerous newsletter types, and have opt-ins for the different options show up on our opt-in form. For example, I want to offer Newsletter A (weekly) and Newsletter B (daily). I don’t want to automatically add all subscribers to both, but rather let them opt-in to which one they want (and also modify their existing subscription to opt-in to Newsletter B, if they only subscribed to Newsletter A, for example)Is this possible?I assume I can assign a tag, but then it doesn’t translate super well to the subscription page without a lot of custom work. Is that the only resolution or am I missing anything?

2
retention
Partner - Platinum
6 days ago
clairebeaumont
Contributor II
clairebeaumontContributor II
asked in Campaigns and Flows

Back in stock: second email if product is delayed

Hey,We have a back in stock flow working really well. However, one of our high value and high demand products (a bicycle) has been out of stock for three months and due to some issues it will continue to be out of stock for another three months. I want to email back in stock subscribers who have been signed up over a month for the product and let them know it is not back in stock, yet but it is coming and in production. I want to try and retain their interest, remind them we’re still here in the hope they don’t choose to purchase elsewhere.I don’t want to email people who have just signed up. I don’t really want to send a campaign, I was hoping to create a flow, where the trigger was once they have been signed up for over 45 days we email them an update.Should I make a separate flow? and if so what would the triggers be?Should I build a second branch into my back in stock flow? and again I’m not quite sure what my triggers would be to isolate that product. Thanks Claire

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Akers Digital
Partner - Silver
6 days ago
J
Contributor I
jht652Contributor I
asked in Campaigns and Flows

Woo Commerce Abandoned Cart

Im trying to set up an abandoned cart flow from my woo commerce/wordpress site.  The emails are sending but when the customer clicks on the “Return To Cart” button it is coming up with a “Not Found” message. The button URL link is {{ organization.url|trim_slash }}/cart Thanks 

9
R
Contributor I
6 days ago
E
Contributor I
EmailimContributor I
asked in Campaigns and Flows

Cross device cart abandonment with Woocommerce

Hi,Is there any “cross device” link for cart abandonment flow on Woocommerce? I’m using a different ESP and there, there is a special link that will send people to their cart even if they click from a different device they abandoned their cart.. Can i do the same with Klaviyo? If so, what is the llink? Thanks 

2
E
Contributor I
6 days ago
P
Contributor I
PerkMissContributor I
asked in Campaigns and Flows

Seeking a Klaviyo expert to help with unfinished flows.

We had a marketing firm rebuild our website last year and implement an integrated tech stack to help us retain customers and gain new ones. We have just realized that the email flows that we paid them to implement were not all finished and published. I am looking to hire a Klaviyo expert to finish these flows for us. They integrate with Recharge, Rebuy, Smile.i.o, and other apps. Anyone have any recs?

4
eCommChris
Contributor I
6 days ago
L
Contributor I
lukeoContributor I
asked in Campaigns and Flows

Pull dynamic coupon code from customer

Hey team! I have a signup from which presents the user with a dynamic $20 off coupon code within the success screen. I have created an email flow within the signup form that reminds the user to use their coupon code. I was wondering if it is possible to pull the coupon that has been given to the customer and include it in the follow up email. I can see that the coupon is showing in the customers active coupon section under my static coupon title. Thank guys :)  

3
L
Contributor I
6 days ago
P
Contributor I
PennyTinyLibraryContributor I
asked in Campaigns and Flows

Hide/show logic to exclude products from order overview not working?

HI! I am trying to exclude a specific product from a repeated content block (the administration fees)). I am using event data for the logic. I have entered the following logic:event.ProductnamenList.title != 'Administratiekosten (eenmalig)' The event is called ‘ProductnamenList’The product variable is called ‘title’The specific product is ‘Administratiekosten (eenmalig)’ However, the product ‘Administratiekosten (eenmalig)’ is still showing up in the order overview. What am I doing wrong?

6
Taylor Tarpley
Community Manager
6 days ago

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