Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,694 Topics
  • 7,472 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2694 Topics

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Contributor I
samresContributor I
asked in Campaigns and Flows

Having trouble editing my flows...?

Hey Guys, I’ve been trying to edit my flows and templates. For example: Either by adding in a time block or trying to input a picture into a template.However, I am unable to drag anything into the actual template/flow. I’m not sure if it’s a software issue or (more likely) a me issue. What am i missing? Picture for reference: THANK YOU!  

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Contributor I
8 hours ago
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Contributor I
MG82010Contributor I
asked in Campaigns and Flows

Images not showing in e-mail > Shopify

Hiii, This morning's campaign showed no images, only question marks. Where does this issue come from, and how can I resolve it? And how can I be sure that this won't happen again when I schedule the campaign? 

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ebusiness pros
Partner - Silver
12 hours ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
asked in Campaigns and Flows

Dynamic Content Based on Current Date

Is it possible to show/hide blocks of content based on the CURRENT DATE(not a date stored on a customer profile or in metric/event data) Use Case: Showing different product blocks for different categories of products based on what the customer told me they are shopping for. If they say they’re shopping for the Holidays can I say show this block if the date is after X and before Xand then show a different block during a different date range? This way I can show Christmas stuff at one time of the year, and Mother’s Day items at another. 

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stephen.trumble
Community Manager
12 hours ago
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Contributor I
Dee LTContributor I
asked in Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date.  We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up.  Is the shipping confirmation part of this flow, or is it it’s own flow?

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stephen.trumble
Community Manager
12 hours ago
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Contributor I
LouiseGContributor I
asked in Campaigns and Flows

send out in batches for warm up

it is possible to set a limit (number) on the emails to be sent to - for use in warmup… we have 200.000 subscribers but would like to send out in batches for warm up

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stephen.trumble
Community Manager
12 hours ago
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Contributor I
Sophie1234567z8u90'Contributor I
asked in Campaigns and Flows

Costumers qualify to enter the flow, yet do not enter the flow.

I have two flows setup that have the same problem. Costumers qualify to enter the flow yet they do not enter it. No email is sent (nor skipped). Here is a screenshot of the flow triggers for the last costumer. This costumer has entered its name and email on the checkout page such that a new profile was created.  Indeed the flow is live.Any idea how to solve this ? 

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Contributor I
15 hours ago
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Active Contributor I
jtao23Active Contributor I
asked in Campaigns and Flows

Complete the Look Feed

Hello Klaviyo CommunityI’m trying to find an article with this exact use case when setting up product feeds.Let’s say customer purchases product 1 in red, what would be the best way to show products in the same category also in red? When setting up product feeds based on collections, there may be related products but in other colors. I wanted to show related products in the same color.Thanks!

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stephen.trumble
Community Manager
15 hours ago
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Contributor I
VTPPContributor I
asked in Campaigns and Flows

for loop through order quantities

Hi,I need help with the syntax for an email in a flow.The quantities per specific BundleOptions for customers can be taken from the magento2 placed order event. For example in: {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.0.option_qty|default:'' }} and {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.1.option_qty|default:'' }}, notice how the only difference is the number change from zero to one. Someone can have up to 20 different BundleOptions. I need to loop through them and add them up to a total so I can say something like “You ordered a total of X quantity”. With some help of AI I came up with this but it gives me a syntax error, does someone know if want I want is possible and if so how?{% with bundle_options=event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions %} {% with total_sum=0 %} {% for i in bundle_options|length|add:"-1" %} {% with qty=bundle_options.i.option_qty|default:0 %} {% with total_sum=total_sum|add:q

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V
Contributor I
1 day ago
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Contributor I
jordanhd7Contributor I
asked in Campaigns and Flows

Profiles

how to send an email to all my profiles. I don’t see any options. I have only profiles and not list or segments.thank you

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In the Inbox
Partner - Platinum
1 day ago
K
Contributor I
kj93Contributor I
asked in Campaigns and Flows

Cross-sell Flow Fashion

Hi There,I want to create a cross-sell flow for a fashion brand.E.g someone has purchased a top, I want to target them with the matching skirt.How do I set this up so that products are correctly correlated to their purchase

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Bobi N.
Partner - Platinum
1 day ago
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Contributor I
colleendavisContributor I
posted in Campaigns and Flows

Teaser still showing after being turned off

I have turned off the teaser because it is covering the menu on mobile and I find it very annoying. However, it is still showing on a bunch of computers and phones even after hard refresh and clearing caches. It’s also been at least a month. Please help!

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B
2 days ago
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ElishaGDCNew Member
asked in Campaigns and Flows

Abandon cart flow dynamic content not working on some products

Hi, I’m having an issue with my dynamic content on my abandon cart flow. Please see the images where the dynamic content shows for some products but not others. The event properties are messier for the listings that don’t show so, I’m assuming it’s something to do with the product set up. All of my products are published on Klaviyo so that is not the issue. How do I fix the event properies for the listings that aren’t showing?   

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stephen.trumble
Community Manager
5 days ago
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Contributor II
SherylBiesmanContributor II
asked in Campaigns and Flows

Setting up flows to replace ReCharge Notifications

I’m looking for assistance on how I set up flows to replace the notifications (i.e. your order is coming in 3 days, your credit card is expiring etc.). I’ve already successfully integrated Klaviyo and ReCharge, but can’t figure out how to set up the proper triggers. 

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Klaviyo Employee
6 days ago
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Contributor I
grizelclothingContributor I
asked in Campaigns and Flows

Abandoned cart email not sending

I set up Abandoned cart email, and while i tested it in my website, it doesnt send me any emails.URL: www.grizelclothing.com  

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DavidV
Partner - Gold
6 days ago
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Contributor IV
fandfContributor IV
asked in Campaigns and Flows

Popup issues with woocommerce / further issues with follow up email

I’m new to this so apologies if the solution is right in front of me somewhere.A bit of backstory.I am using Wordpress/Woocommerce.I have embedded a newsletter sign up form on my home page - which displays and works perfectly.I have now created another form - a popup - to grab email addresses from visitors which are then also added to the newsletter list I have created within Klaviyo.Now the popup has conditions - such as display after 5 seconds of page load, display when user scrolls 50% down, and when user goes to exit. I have deselected “Show only when all of the selected rules are met”.At times, the popup would show. Then randomly it wouldn’t. Now it isn’t at all.I had another person test it, and it displayed for them, however they never received the second follow up email that I created within a Flow, to send them the 10% off code.I initially had the settings set to “Don't show again after submit form or go to URL action” for 14 days, so thought that may have had something to do w

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stephen.trumble
Community Manager
6 days ago
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Contributor I
Luisa _rayasContributor I
asked in Campaigns and Flows

Change font in the 'back in stock' modal Shopify

Hi everyone, I am using the Neue Hass Unica font family on my shopify store and would like to have the same font in the style of the ‘back in stock’ modal. When installing the snippet it seems that the Google font Helvetica Neue is default:  additional_styles: "@import url('https://fonts.googleapis.com/css?family=Helvetica+Neue');",     drop_background_color: "#000", When I try to put font_family: "New Hass Unica" in the code - nothing happens.  Can anyone help?Much appreciated, Luisa x https://www.rayascollective.com/  

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Contributor II
6 days ago
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Contributor I
HSVrichieContributor I
asked in Campaigns and Flows

Placed Order Flow - How to add those items??

Hi there,we are pretty new to Klaviyo. And just wanted to set up a “Placed Order” flow.How do we manage to have all orderred items in this very mail??EDIT: we are using Shopware 6 Connection.Best regards,Stephan

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Contributor I
6 days ago
V
Contributor I
Victor BustosContributor I
asked in Campaigns and Flows

Discount Code Configuration in Flows: Automatic or Manual Creation ?

The question is about the titles of the discounts I have within the flows, which say "INSERT-CODE". My question is whether the system will automatically create those discount codes, or if I need to enter them manually, or how should I set them up. What seems strange to me is that I don't know where to configure those discounts. What methods are used to test these flows in real life?  

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Ashley I.
Partner - Silver
7 days ago
NDA
Partner - Silver
NDAPartner - Silver
asked in Campaigns and Flows

Campaigns Missing from List View, Only showing up in Calendar View

Have had this issue for months….various, usually new-ish campaigns (sometimes drafts, sometimes campaigns that have been sent) do not show up in the “Campaigns” list view. When you go to “Calendar” view they are there and you can access that way. But for lots of reasons….I need them all to show up in list view. I talked to chat support back when it started and they said it’s a Chrome issue but that seems unlikely. This is happening across clients and there doesn’t seem to be any rhyme or reason to what campaigns it applies to.  To add to the issues….in the last couple of weeks….occasionally my campaigns list will only show a single campaign. I have checked all filters, changed time windows, etc but nothing fixes it, aside from signing out and then back in.Anyone else have this issue and successfully solve it? 

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Contributor I
7 days ago
T
Contributor I
TahirContributor I
asked in Campaigns and Flows

Custom PDF URLs for each and every user

I run an online store (shopify and connected to Klaviyo) where we create custom e-book based off different customer requirements.  Once the user places an order we send them a questionnaire (using flow) to fill. Next, we start working on designing the PDF which usually takes between 4-7 days. Next flow will trigger once the PDF is ready and 1st email will include a custom PDF (remember each and every will be totally different) download URL based on user, and I do think this will be a manual one (campaign may be). Currently, what I think of is to send a manual campaign once the PDF is ready.Next, if possible add a custom property or trigger a property (if possible to auto trigger using the campaign) which would start the flow (flow will check if the user has particular property) for current buyer. Rest will be some normal flow emails with couple of day delays. I'm not sure how should I proceed to tackle the situation and would love to hear what you guys might think may be best in curren

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bluesnapper
Partner
7 days ago
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Contributor I
healthunboxContributor I
posted in Campaigns and Flows

Seeking Assistance with Integrating Gokwik Checkout URL in Abandoned Cart Reminder

Hello Community at Klaviyo,I hope you're all doing well. I'm reaching out to seek guidance from the Klaviyo community regarding a specific issue we're facing with our flow, "Abandoned Cart Reminder - Standard (Email & SMS)."We have successfully set up this flow on Klaviyo but are encountering a challenge with integrating our partner Gokwik's checkout URL. Our aim is to trigger Gokwik’s checkout URL upon order completion. We have been informed that Gokwik has direct integration with Klaviyo and has provided all the necessary details for this integration.Currently, we are using the default variable {{ event.extra.responsive_checkout_url }} for the checkout URL. However, we need assistance in correctly setting up or replacing this with Gokwik’s checkout URL.We would greatly appreciate any insights, advice, or steps that anyone in the community could provide on how to effectively make this integration work. If anyone has encountered a similar situation or has expertise in this area, yo

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stephen.trumble
Community Manager
7 days ago
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Contributor I
Emilia WuContributor I
asked in Campaigns and Flows

Adding flow coupons

Adding flow coupons, how to do it, but the idea is not to focus on the beginning of the flow ie what will be the trigger to send the code, and the final step of adding to the flow of codes itself. I am just getting acquainted with this so please give me some pointers.

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T
7 days ago
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Contributor I
OliviaSContributor I
asked in Campaigns and Flows

Back In Stock Button Position

Hi All,I need help in moving the "Notify Me When Available" button below the "Sold Out" button on our website. Currently it looks like this: I want it move under the SOLD OUT button:

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Akers Digital
Partner - Silver
8 days ago
M
Contributor I
mvsContributor I
asked in Campaigns and Flows

Unsure which condition to choose when splitting a flow.

I am building a trial nurture flow for users who download demo versions of our software. We have custom events working to identify when a trial has started and that’s working well.We offer different length trials and this is where I’m having trouble with the logic. At some point in the flow, I want to change the delay based on the trial length (we offer 14 day and 90 day trials).We are capturing the data for the trial length, so I can target them. But when looking at the “what a user has done” options, they all seem like they will not filter the users correctly.Since starting this flow. This would require a user to start a new trial after entering the flow, unless this also means “including the event that triggered this flow”? Over all time. This means trials a user have done in the past would impact this filter too. Between/Before/After/Etc. All the options have the same issue.Is there a way to reference the specific action that triggered this instance of the flow? That seems like the

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M
Contributor I
8 days ago
J
Active Contributor I
jtao23Active Contributor I
asked in Campaigns and Flows

Dynamic Content Based on Purchase

Hello Klaviyo CommunityI’ve been able to successfully implement dynamic product information based on what the customer has purchased. I’m now looking to have dynamic texts and links based on the product.For example, if I have a table with 2 columns. The left column will be an image of the purchased product. How can I have dynamic text and link in the right column based on what the customer has purchased? I do see the ability to hide/show content blocks, but thinking there has to be an easier way. Also, I assume to show complementary products based on the purchased product is pretty straight forward.Anyone able to point me in the right direction? I’ve been going through the articles as well.Thanks!Joe

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J
Active Contributor I
8 days ago

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