Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,085 Topics
  • 5,738 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2085 Topics

M
Contributor I
modernmedievalpressContributor I
asked in Campaigns and Flows

Problem with browse abandonment emails not showing anything

From what my testing is showing is that the "viewed product" gets auto-triggered from my home page on the website, and it triggers again at a collection page. I click on a product and it does show up up on my "viewed product" inside of Klaviyo but the browse abandoned email seems to only pull up the first "product" I looked at (which was the homepage). I looked inside of Klaviyo and I see that the emails getting ready to go are blank on the inside. As you can see below, the "viewed product" that I actually did view a product would not get an email, but the first one with nothing in it would.. 

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M
Contributor I
6 hours ago
S
Contributor I
SnowContributor I
asked in Campaigns and Flows

How to talk to customers with low AOV?

Hi everyone in Klaviyo community, I have a challenge that I can’t seem to figure out and some ideas would mean a lot. I have a lot of first-time byers with low AOV ($10 - $20) which I see as a great opportunity to follow up, but I can’t seem to find a way to communicate with them and have them come back. I have a lot of different products in different categories and not sure how to segment them or build a post purchase flow for them.My repeat customer rate is 9-10%.Thanks in advance,Snow

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Contributor I
10 hours ago
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Active Contributor I
jadebiscuitActive Contributor I
asked in Campaigns and Flows

Date triggered flows [Pregnancy]

Hi,Has anyone managed to successfully build flows for pregnancy-based email marketing. My main concern is the collecting and utilizing of the data, as I am aware that these date based values will differ for every individual.We want to trigger relevant product/informational emails at the correct times for each customer. Ideally we would like to use a popup to collect a due date, and then from that we are able to calculate and tag accordingly to trigger segments or flows for 1st trimester, 2nd trimester, 3rd trimester etc. So if one person signs up with a due date and they are in their 3rd trimester, we could calculate this and provide them with 3rd trimester flow. Whereas if someone signed up in their 1st trimester, again we could identify and place them in the 1st trimester flow, followed by 2nd and then 3rd. Is is possible, or is there just too much room for error? Has anyone done anything similar? Any suggestions or examples would be much appreciated!!Thanks.

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Taylor Tarpley
Community Manager
1 day ago
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Contributor I
lyonmContributor I
asked in Campaigns and Flows

Return to cart button on abandoned cart not working?

Installed my return to cart button with code: {{ event.extra.checkout_url}} and I’m getting linked back to the homepage every time I preview the emails? The trigger on the flow is “checkout started” and Shopify seems to be fully integrated as I can see customer data on checkout started in the dashboard. Can anyone advise? 

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Problem Solver III
1 day ago
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Contributor III
nambirajanksContributor III
asked in Campaigns and Flows

Why large no. of emails are getting skipped in abandoned cart flow?

The smart sending is turned off and no other filters are turned on.What could be the reason for such a high volume of emails getting skipped (high volume compared to the no. of delivers) 

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Ashley I.
Partner - Silver
1 day ago
S
Contributor I
Steevo02Contributor I
asked in Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you  

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Akers Digital
Partner - Silver
1 day ago
K
Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows

Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

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stephen.trumble
Community Manager
2 days ago
S
Contributor I
simonwr1976Contributor I
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

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S
Contributor I
2 days ago
K
Contributor I
kirtiContributor I
asked in Campaigns and Flows

Is there a possibility to have trigger webhook or Call API as an action in Flows ?

I want to connect another platform to trigger content based on the FLOW setup in klaviyo. Basically, if someone performs an event and is recorded in klaviyo, I want to send content to that user through another platform. 

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C
Contributor I
2 days ago
S
Contributor II
smdContributor II
asked in Campaigns and Flows

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that. 

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S
Contributor II
2 days ago
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Contributor II
pzonglobalContributor II
asked in Campaigns and Flows

How to get the best of flows?

Hi, Could anyone take a look at my flow setting, I set up my flow based on users' interest and how they react with the website and Klaviyo. However I am not quite sure if it's best to set multiple or is it best to set just oneAlso, I want to make sure it doesn't trigger too much, what are your suggestions on a flow such as this?Any suggestions or ideas are welcomed Thank you so much  

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T
Problem Solver III
2 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Display a default price percentage

Hi there, i am currently using a dynamic product feed built into one of my flows which displays the default product price automatically. Is there a way to display a percentage of this price? So instead of displaying “£20” it would dynamically show “£15” automatically? Would i need to insert some custom code? All advice is appreciated. Many thanks :) 

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T
Problem Solver III
2 days ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Campaigns and Flows

Campaign: How can 1 recipient click through, but there are 3 orders placed (by other recipients)

Hello,I’m a bit confused! We’ve just sent a campaign where 1 person clicked through yet 3 people placed an order. I’m not sure how this has happened? Also, the person who clicked on the email is different to the 3 people who placed an order.Is anyone able to explain how this works for me? I’ve included a snapshot of the report. Thanks, Amy 

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AmyMOMO
Partner
2 days ago
K
Contributor I
Katherine LContributor I
asked in Campaigns and Flows

Price Drop not triggering

We have set up a Price Drop flow and it is not populating. The message “There was no price drop activity over specified period of time.” is what I get in the report. Does it take some time for this to start updating? Anyone else experience this? Thanks in advance.

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K
Contributor I
3 days ago
L
Contributor I
LMBakerContributor I
asked in Campaigns and Flows

I cannot get the Viewed Product Tracking or Add to Cart Snippet to work in the Prestige theme in Shopify

Please help! I have read through the article, watched You Tube videos, watched a Loom video and I cannot get the Viewed Product Tracking or the Add to Cart snippet to work in my Prestige Shopify theme

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chloe.strange
Community Manager
3 days ago
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Contributor I
hlacosedoraContributor I
asked in Campaigns and Flows

Abandoned Cart - Exclude cart with a specific product

Hello, I am trying to do the following: Flow 1: I have created an abandoned cart flow for a specific product (only people who have this product on their cart will receive the sequence). Flow 2: Now I want to set up another abandonned cart flow for people who have any other products on their cart (basically if you have the specific product you will get flow 1 and not flow 2) How can I do that? Thank you for the help

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David To
Community Manager
3 days ago
C
Contributor III
CarlaContributor III
asked in Campaigns and Flows

Custom Templates from separate HTML builders using Klaviyo Event Variable tags

I'm using Stripo to build out my HTML emails and looking to add event variable tags like Abandoned cart products. Should I copy the code from the Abandoned cart Klaviyo template into Stripo or do I need to alter the code once importing the Stripo HTML into Klaviyo?

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Nitin Sharma
Partner
3 days ago
F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows

Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

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F
Contributor I
4 days ago
P
Contributor I
phanimusContributor I
asked in Campaigns and Flows

Abandoned Cart issue - {{ event.extra.responsive_checkout_url }} and {{ event.extra.checkout_url }} are not directing to checkout - they direct to the main website

As subject line: these links rebuild the cart (you can see it in the upper right hand corner) - but it doesn’t take people back to checkout when they click on the emails. How does this get fixed?

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A
Contributor I
4 days ago
A
Contributor III
acldnContributor III
asked in Campaigns and Flows

Order confirmation email

Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks

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stephen.trumble
Community Manager
4 days ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

6
K
Contributor I
4 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Flow filter trigger for repeat customers

Hi there,  Would someone offer me some advice on setting up a flow filter, so a flow is only sent to a customer who has brought a specific product twice and not yet subscribed to a specific list (which i have created). Many thanks for your time, as advice is appreciated. Timo8877  

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T
Active Contributor I
4 days ago
T
Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows

Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

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retention
Partner - Platinum
5 days ago
B
Contributor IV
Bonza Dog TreatsContributor IV
asked in Campaigns and Flows

Judge.me integration

HelloI have just added judge.me to my store, and have followed their tutorial to generate my emails in klaviyo - https://support.judge.me/support/solutions/articles/44002352695-send-review-requests-with-klaviyo#Step-1%3A-Add-Klaviyo-API-KeyWhen I test the email, I am getting the error message Message displayed without tags or variables Fix invalid template tags or variables  to preview the message with actual profiles and events.Judge.me say they can’t help unfortunately, even though they provided the instructions. is anyone able to help me with this? I need the email to include multiple products. I would also like to be able to send a follow up email 7 days later if no review was left - but can’t see any condition eg SubmittedReview to useWould really appreciate some help, thank you

2
stephen.trumble
Community Manager
5 days ago
E
Contributor I
EybieContributor I
asked in Campaigns and Flows

Pause email sending until open last email

Hi !I was wondering if there's any way I can configure the pause of emails to people until they open the last email send. The problem we find is that by activating the smart sending the mails are not sent to people if there’s another mail sent in the last 16 hrs, but we want to send the emails anyways (for example in a flow, or campaigns) maybe with a time delay but also having in consideration if the contact has open or not the last emails sent, so we can stop sending mails if a contact isn't opening them or wait for they open them and then send the next one. Thank you!

1
retention
Partner - Platinum
5 days ago

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