Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,264 Topics
  • 6,240 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2264 Topics

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Contributor I
Paul_89Contributor I
asked in Campaigns and Flows

Can Klaviyo create a dynamic coupon for different flows and then export these coupons so it's easy to identify which flow it belows to?

Hi, I have a store where a customer can add a specific product (X and Y in this example) to their checkout cart and complete their purchase. They will then need to enter a product-specific flow and receive a dynamic code generated by Klaviyo, which they can redeem at a participating merchant (restaurant/massage therapist etc). I need to export these codes for each merchant.  For example: Sally orders product X on my online store. She then enters a product-specific flow that generates a dynamic code that she receives in her inbox. She takes this code to her local hairdresser, who is a participating merchant. Sally receives 10% off her bill at the hairdresser. Fred orders product Y on my online store. He then enters a product-specific flow for product Y which also generates a dynamic code. He takes this code to his local butcher (a participating merchant) and also receives 10% off his bill. Can I export these dynamic codes from Klaviyo - and see which codes were generated for each flow? 

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Contributor I
1 hour ago
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Contributor I
popiinyourpocketContributor I
asked in Campaigns and Flows

Live flows arent sending!

I have two problemsMy live flows are not sending! I don’t know whats going on! I got so fed up that I uninstalled it and then reinstalled it straight away - does this mean it still works on my account?  - not that it worked anyway…is it something to do with shopify email settings.. i noticed i get the emails within my shopify notifications on settings but i never recieve the klaviyo emails even though they are live! 

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Contributor I
2 hours ago
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Contributor I
roorjiContributor I
asked in Campaigns and Flows

Email Flow is not sending

I imported emails into a list and created a flow of emails. But the flow is not sending emails to the people on the list. I cannot change the trigger where it says “People will enter this flow when they subscribe”, but I added a Flow filter (please see the pic). What am I doing wrong? In the list, the Opt in process is set to “Single opt-in”  

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Contributor I
8 hours ago
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Contributor I
eetiContributor I
asked in Campaigns and Flows

Email did not send but are under the "scheduling" status

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,

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Contributor I
11 hours ago
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Contributor I
kenmckContributor I
asked in Campaigns and Flows

How do I find the Flow/Message from the kx_ tracking parameter?

I have a link from a Klaviyo flow that is causing a 404. I’m having trouble figuring out which flow/message contains the link.  Is there a way to figure that out from the _kx parameter?

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Contributor I
20 hours ago
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Contributor I
dcrobertshawContributor I
asked in Campaigns and Flows

Can I remove profiles from a list during a flow?

Hi,We are giving our users some reward points 3 weeks after their first purchase to encourage a repeat purchase. When we deposit the points we add the profile to a specific list in Klaviyo so we know who has been recently given points.  We use Loyalty Lion and I want to use the ‘Reward available’ trigger to send our own emails notifying customers they have enough points for a reward. I want to build a filter into this flow that sends people who have just been given the rewards a different email to people who have earned the rewards organically.  So I want to use a conditional split to send people who are on the list we created a different email to people who are not on the list. But for this to work we need to remove them them from the list once they have that email so next time they enter the flow organically they get the normal rewards available email.  I hope that makes sense!

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DavidSandel
Partner - Silver
20 hours ago
Suassi
Contributor I
SuassiContributor I
asked in Campaigns and Flows

Product Images not showing

Hi Guys, Suassi here. I am having problems with the product review email flow/template. When it is sent, so the customer can review the products that he bought, the images are missing. Neither does the product carousel show below. (See pictures below)I would really appreciate your help. Have a nice day you all. Email view: Klaviyo View: Kind Regards,Suassi

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Suassi
Contributor I
20 hours ago
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Contributor I
RahulThakurContributor I
posted in Campaigns and Flows

Hey! I need help regarding Klaviyo.

I'm new to Klaviyo and having a hard time with it. I'm trying to create five emails: Return Request Confirmation, Return Request Update Confirmation, Password Reset, Account Verification, and Order Modification. However, I can't figure out which triggers to choose for these transactional emails in Klaviyo Flow, and what conditions to apply. If anyone is familiar with this or has faced the same problem, I'm all ears. Thank you!

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stephen.trumble
Community Manager
1 day ago
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Contributor I
KatrymContributor I
asked in Campaigns and Flows

Dynamic product feeds show old products and browse abandonment shows products in wrong language.

Hello!I have 2 questions. I work with multiple language shop in Magento2.First question.Browse abandonment flow sends e-mails with products in wrong language. For example I have put up 3 different flows for different languages. I have conditional split with MagentoWebsiteID for different languages. Still sometimes it sends e-mails with product in wrong language. Second question.Dynamic product feeds shows old or out of stock products. We have a lot of products and I have avoided sending out e-mails with dynamic product feeds, because of this error.The stock variable also does not seem to work and Klaviyo finds products that are not in stock. What could be wrong?  Thank you!

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Contributor I
1 day ago
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Contributor I
KatieContributor I
asked in Campaigns and Flows

Order Details In Order Confirmation (BigCommerce)

I am struggling with adding details into our order confirmation emails.  I want to add in the specifics of what people have ordered (sizes etc) from big com but can’t seem to find a solution for what code to add. Please help! 

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Contributor I
1 day ago
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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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Contributor I
1 day ago
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Contributor I
AmeyMContributor I
asked in Campaigns and Flows

Back populate didn't work

Hello. I back populated a cloned Welcome Flow for people who signed up for my Newsletter before my flow was live. I turned my flow live yesterday, 5/31, and added a flow filter to say only send to people who joined my newsletter before 6/1. Any idea why it didn’t send? Thanks for the help! flow filterflow history​​​​​​Schedule for each step relative to when I click the back populate buttondate people were added to Newsletter  

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Contributor I
1 day ago
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Contributor I
Son JSContributor I
asked in Campaigns and Flows

Obtain personal details to existing subscribers through email campaigns

Hi there — I’d like to capture more details from our subscribers through an email campaign. Is there a guide on how to do this? Not through a sign up or flows but just an email campaign?

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retention
Partner - Platinum
1 day ago
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Contributor II
kunalContributor II
asked in Campaigns and Flows

How do I get started with Technical aspects of Klaviyo

Hi, I have watched several videos on YouTube and taken the Klaviyo Academy courses. However, even tho I learned a lot of amazing things about marketing. I am having a tough time with the technical aspects of email marketing. Does anyone know any videos or courses that explain the technical side of emails. I don’t know any coding. Will that get in my way of starting my freelancing journey? Is there any tips on how to get the first client? Sorry there are too many questions in one

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stephen.trumble
Community Manager
1 day ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

Exiting the abandon cart flow

Hey all! Should i be adding anything to get them to exit the flow after they've purchased from the first email? The conditional split i currently have it just to separate new and returning customers. but i need to know if i should have an exit for them after the first email or not or will they automatically exit the flow 

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Grego
Contributor I
2 days ago
Grego
Contributor I
GregoContributor I
asked in Campaigns and Flows

My Browse abandonment seems to not be working. Not even a couple emails sent out after two weeks

Have i setup the brown abandonment wrong? Seems simple enough but we aint getting any hits:( What am i doing wrong?

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Grego
Contributor I
2 days ago
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Contributor I
LucasusernameContributor I
asked in Campaigns and Flows

Conditional Visibility based on products ordered

Hey, I’ve been stuck on this for a few hours — I’m looking for ways to show custom content blocks based on products recently purchased. Each content block links to a “How to use PRODUCT” article on the website. Therefore, if customer purchases a product that contains the word “Spray” in the title, they get shown the relevant content block which links to the correct article. Here’s the formats I’ve tried:‘Spray’ in event.Items"Spray" in event.best sellers'Spray' in event|lookup:Items"SPRAY" in event.ITEMSevent.Items|default:'Spray' {{ event.Items|default:Stick }}lookup.Items|default:'Spray' 'Spray' in person|lookup:Itemevent.Items|0:'Spray'

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stephen.trumble
Community Manager
2 days ago
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Contributor I
crystal2222Contributor I
asked in Campaigns and Flows

Flow with Conditional Split by Segment

I created a flow triggered by a list. I want to wait 24 hours then I want to create a conditional split that sends email 1 to people in segment 1 and email 2 to people in segment 2. How do I do that? Looking in the options for conditional splitting, I dont see anything allowing me to split emails by segments.

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Contributor I
3 days ago
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Contributor II
MatijaContributor II
asked in Campaigns and Flows

Question regarding dynamic images and links in abandoned cart emails

Hi all. I’m currently editing the default abandoned cart email from Klaviyo, but the link for the dynamic image leads to the product page that the customer has added to their cart. I’m wondering if there is a way to make the dynamic image and buttons lead to the checkout page containing the product. Thank you!

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stephen.trumble
Community Manager
3 days ago
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Contributor I
christynwsContributor I
asked in Campaigns and Flows

Setting up a flow with 4 conditions

I wanted to set up a new flow for sign up forms to send different versions of welcome email based on 4 different conditions.However, the Split function in flow can only have 2 conditions. How can I configure 4 conditions in one flow? Or should I create multiple flows? Attached is a list of conditions. If I need to set up multiple flows, how can they be mutually exclusive?

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stephen.trumble
Community Manager
3 days ago
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Contributor I
uruharaContributor I
asked in Campaigns and Flows

Sending Dynamic Shopify coupons to external source via webhook

Hey folks,I’m wondering if there’s a way to do this.Flow:Contact enters the Flow via a trigger Contact receives a Dynamic coupon via email Webhook sends data (first name, last name, email, coupon)Where I’m stuck is the third step, since it doesn’t seem to recognize the dynamic coupon inside the Email step, I guess because it’s local to that step.I tried adding the coupon to the Contact’s profile so I can pull it from there, but that doesn’t work either.Anyone has a clue on how this can be done?Thanks!

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Contributor III
3 days ago
A
Contributor I
annemeinertzContributor I
asked in Campaigns and Flows

How do I make a flow for subsribers, there has not placed an order yet?

Hi, I want to make a flow, for those of our customers (both B2B and B2C), whos has not made an order in for example three months, how do I do what?

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Spark Bridge Digital LLC
Partner - Gold
3 days ago
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Contributor I
pmjchanContributor I
asked in Campaigns and Flows

Out of Stock Notification for Bilingual Store

If my store is Bilingual (using languify) , can I setpu bilingual out of stock pop-up  For example:In language A UI: only shows language A OOS popupIn language B UI: only show language B OOS popup ?

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Contributor I
4 days ago
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Contributor I
gaspardContributor I
asked in Campaigns and Flows

Metrics - Best day for Opening Emails

Hello, How can I get a table showing the best day of the week for opening emails? (in the last 60 days)Thanks! 

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Contributor I
4 days ago
H
Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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A
Contributor I
5 days ago

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