Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,504 Topics
  • 6,946 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2504 Topics

smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Can I use duplicate coupon codes for different flows?

Hi there, I just became worried that my customers can get multiple coupon codes as I use different coupon codes in various flows. The one that is troubling me most is my abandoned cart and my added to cart flow.  My current abandoned cart has a 10% discount code (dynamic) valid for 48 hours that triggers 24 hours after someone has started checkout. Can I use the same coupon code that I use in my abandoned cart flow for my added to cart flow? I want to offer the same incentive with the same time-frame.  Will there be a problem if I use the same coupon code or should I add a flow filter or create a whole new dynamic coupon code for my added to cart flow? I want to make sure they don’t get two discount codes that they can use. Any guidance will be greatly appreciated.

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bluesnapper
Partner
16 minutes ago
N
Contributor I
NajaContributor I
asked in Campaigns and Flows

How to set up dynamic block with shopware 6?

Hi, I’ve been reading through the dynamic block tutorial but I somehow can’t get it to work with our shopware 6 setup. What is the row collection that I need to use and how would a variable then look like?  we’re using the klaviyo plugin from SHOPSY, these are our event properties: 

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Ashley I.
Partner - Silver
1 hour ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Review Reward Flow - Conditional Split might be wrong?

Hi Klaviyo community, I use Klaviyo reviews and use the review reward flow. I have added a conditional split for people who leave media to receive a different incentive vs. someone who doesn’t leave media.  One of my customers left media and they got the wrong email. See attached my conditional split. They received the email that links to the no pathway. Can someone help me by telling me where I’m going wrong. Thanks!

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smileyrox
Problem Solver I
1 hour ago
S
Contributor II
SJKContributor II
asked in Campaigns and Flows

Further customization of product blocks.

Hello!I am currently working on integrating product blocks into my email, but the styling seems pretty limited. Is there a way beyond the product block to customize? For example, I want to be able to change the product image shown and maybe split the price + reduced price into two lines.Anyone know if/how this is possible? Thank you!

2
S
Contributor II
10 hours ago
C
Contributor I
Caterina CandianiContributor I
asked in Campaigns and Flows

eventbrite and Klaviyo flow

I've successfully integrated Klaviyo with Eventbrite, and now I'm interested in understanding if it's possible to send emails from Klaviyo to my Eventbrite attendees. Could you please guide me through the steps required to set up automated email communication within a workflow?

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stephen.trumble
Community Manager
1 day ago
X
Contributor I
Xei5680Contributor I
asked in Campaigns and Flows

Email - Product block for desktop 3 columns but for mobile 2 columns

Hello, I’ve been sending call to action emails where I offer products for customers to buy, with one header banner and then products bellow it. Problem is because I use product block with 3 columns and it looks great on desktop, but on mobile it shows product in 1 column only. I’d like for mobile to make it 2 columns instead of 1. I know about unchecking “STACK ON MOBILE” but all that does is make it in 3 columns on mobile which becomes unreadable.Is this doable in Klaviyo?

3
stephen.trumble
Community Manager
1 day ago
A
Contributor I
AnthonyDContributor I
asked in Campaigns and Flows

Running a competition flow - win/loss ratio

HELP! We're wanting to run a competition and have a flow in Klaviyo, use the Conditional Split (99% Randon Sample). This will give me a 1/100 win / lose. How can I create a 1/200 win lose or 1/400 win lose for example?

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stephen.trumble
Community Manager
1 day ago
A
Problem Solver I
AmeyMProblem Solver I
asked in Campaigns and Flows

Am I missing the Coupon block in email templates?

When I set up my last campagn email, there was a block for a coupon, and it allowed me to add an alternate static coupon. Am I looking in the wrong place or is that option gone?  

3
N
Contributor I
1 day ago
N
Contributor I
NuggetMasterContributor I
asked in Campaigns and Flows

Low Inventory Trigger

Hi, I searched a bit via Google & the forums but wasn’t able to get an answer to my question. Is there anyway to enable a low stock trigger for styles? We have the BIS Flow set up but I’d like to set up a Flow that triggers when an item someone has browsed, added to cart, or abandoned cart with is on its last unit. Alternately, adding in a dynamic module that triggers when there is just 1 unit left of a style. I’d like to note that this is a shoe brand - so the trigger needs to take into account both style/size. We are on Shopify.Greatly appreciate any help and let me know if there is any other info I can provide to help!

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A
Contributor I
1 day ago
X
Contributor I
xponentialContributor I
asked in Campaigns and Flows

Making a subject line bold

Can I make a subject line on klaviyo bold?

1
stephen.trumble
Community Manager
1 day ago
J
Partner - Silver
JOWPMPartner - Silver
asked in Campaigns and Flows

Popup and welcome flow

Hello Klaviyo Community!We want to have a popup on a page, where already exists an embed form for subscribers (newsletter). When people subsribe, they receive welcome flow.This popup, will have a code for discount. We would like to prevent existing subsribers to sign up for newsletter, just to get discount, but we want them all (subscribers from embed form and popup) on the same list or segment. How (if) can we do this?Best!

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KatherineB
Partner - Platinum
1 day ago
M
Contributor II
MatijaContributor II
asked in Campaigns and Flows

Issue with Abandoned Cart flow

Hi all. I have noticed my Abandoned Cart flow is not working correctly and I’m not sure why.I have the flow set up so that if a person:‘has started checkout at least once since starting this flow where items containts product X’ they receive emails tailored for the X product,if they haven’t it goes into the next split where if a person:‘has started checkout at least once since starting this flow where items containts product Y’ they receive email tailored for the Y product’otherwise they receive emails for all other products.My problem is that my customer has started checkout with the X product, have started receiving emails for all other product. I have attached a screenshot in order to clarify my issue. Thank you in advance!  

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Spark Bridge Digital LLC
Partner - Gold
1 day ago
E
Contributor I
EthanGContributor I
asked in Campaigns and Flows

Personal Unique Discount Codes for Abandoned Shopify Checkouts

Hello,  I want to create a flow automation with following conditions. I could not find any solution for this. I’m not sure it’s possible with Klaviyo. When customer left their checkout:If checkout value is more than $500 > create a unique personal 10% coupon code for this customer’s specific cart then send an automation email with 10% discount code.Discount code should be dynamic and only valid for this customers and their cart.

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bluesnapper
Partner
1 day ago
V
Contributor I
VanessaTengContributor I
asked in Campaigns and Flows

Photos are not appeaing in cart abandonment emails and the whole block is missing in mobile view

Hi I’m setting up an abandoned cart flow, and now I have this issue where the abandoned cart product images are not showing, but the link is working (like you can click the place where the image should be and it’ll go to the right product).I’ve tried the suggestions by another similar post, but it didn’t work. My configurations are these.And the configuration I used for the image is this one found from the other post:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%} Another problem is that when I switch to mobile view, nothing is there. I really need help with this. Does anyone know how to deal with this?Also, thanks for reading the post. 

2
V
Contributor I
1 day ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

What would happen if I change the time delay of a live Klaviyo flow?

Hi there,I have a confusing question in regards to the Klaviyo Flows. We currently have a live flow as below:Trigger: When someone has the tag XXX → wait 1 day → 1st Email → wait 1 month → 2nd EmailAfter an internal discussion, we  would like to change my time delay to this:Trigger: When someone has the tag XXX → wait 15 mins → 1st Email → wait 3 days → 2nd EmailHowever, there are still 2 customers in the waiting of 2nd Email. Can anyone tell me what would happen if I change the time delay? Would those 2 customers be skipped? Or would they receive the 2nd Email immediately?Thanks for helping out!

1
stephen.trumble
Community Manager
2 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Embroidery - Delayed Fulfillment Flow

Hi Klaviyo Community, I have the option of adding embroidery on to some of the tops I sell. I live in a country that experiences huge power outages. I created the attached flow to update customers on their embroidery order as I’m getting heaps of mails asking for updates.  I just want to find out if the flow filters I’ve used are correct?  The automation should only send out to people who have placed an order with embroidery selected and they shouldn’t get email 2 if the order is fulfilled in the 7 day window between email 1 and email 2.  Any guidance will be greatly appreciated. Warm regards,Rox

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smileyrox
Problem Solver I
2 days ago
F
Contributor I
Falcon TurkiyeContributor I
asked in Campaigns and Flows

Email not sending

Email not sending, despite showing “yes”. Need help!Thanks in advance.Ersoy SahinFalcon Turkiye 

2
David To
Community Manager
2 days ago
drebux
Contributor I
drebuxContributor I
asked in Campaigns and Flows

Flow Needs Sent to Only One Email

I have a bit of a pickle I need some help with here folks.I have a flow set up that is triggered when a user has a company-approved subsidy to use on workwear. All of our accounts are fine with those end-users getting emails to log in and make their purchases when alerted via the flow, except one.This one account wants the eligibility emails to only be sent to one user (who is apparently managing the purchasing of all items). My idea here is to have the users populated into Klaviyo as accounts without an email attached, clone my flow that already works, and put in a condition that the user must also have a specific “user account number” associated with it (already set up) and that their email is not set.My problem is that there seems to be no way in Klaviyo to send the info in a flow to only one person about the account that triggered the flow.Any help here would be greatly appreciated.

7
drebux
Contributor I
2 days ago
A
Contributor I
AKwaterbodyContributor I
asked in Campaigns and Flows

Placing conditions on dynamic content

Klaviyo dynamic content question: I am building a post-purchase upsell flow where when a customer buys a specific item, they enter the flow that suggest a few complementary items and offers a limited time discount code for adding onto their purchase. This flow is currently triggered upon the purchase of a specific product In order to apply the content of this flow to a few items within that product’s collection, I'd like to be able to pull in an image and linked title of the product purchased. I am thinking of a dynamic content block like those used in abandoned cart and other post-purchase flows.  However, I want this image block to pull in the item that customer purchased, but only within the collection that this flow is related to. I don’t want it to pull from items ordered at random. For example, the flow is targeted toward someone who purchased a father of the bride gift. If someone placed an order for a Father of the Bride cufflink AND a bridesmaid keychain, I only want the block

2
A
Contributor I
2 days ago
K
Contributor I
Kevin PatrickContributor I
asked in Campaigns and Flows

Woocommerce message displayed without tags or variables

Hi, I'm creating an Abandoned cart flow but I just can't figure out why the dynamic table isn't showing a product image and title as intended.Forgive me if this has been asked before but I just can't find a solution to this.  

4
K
Contributor I
3 days ago
P
Contributor I
Paint CabinContributor I
asked in Campaigns and Flows

Setting up a Share/Referral Function

HelloI am setting up a Referral Program for my company and would love to have a function where with only a click or two, the email recipient could share a sign up link with a contact of theirs. Ideally they would be able to share it across any social platform.  

4
retention
Partner - Platinum
3 days ago
K
Contributor I
kate kosContributor I
asked in Campaigns and Flows

Why do my campaign URLs say "trk.klclick.com"?

In a Campaign, we include external links different from our domain for webinars. When a recipient receives the email these urls are different! It seems like a redirection.For example, we insert urls like attendee.gotowebinar.com/… and we receive email with urls like  trk.klclick.com/…Do you know why it happens that? It causes an issue as these campaigns are blocked from many recipients’ email service.  

4
retention
Partner - Platinum
3 days ago
A
Contributor I
AC0Contributor I
asked in Campaigns and Flows

Shopify/Klaviyo: is there a way to send better product recommendations?

Hi All,We are using Klaviyo for a Shopify brand that has thousands of products (apparel store with graphic tees).We want to build out a flow in Klaviyo that sends out regular emails (ex: few times per week), that acts like a newsfeed that contains product recommendations based on the topic category of the graphic tee they purchased (ex: customers who purchased dog shirts to only be recommended dog shirts and people who purchased cat shirts only get recommended cat shirts).I've been searching but can't seem to find any tools or a method that can recommend products that any given customer is more likely to buy, but keep the product recommendations fresh.Klaviyo has ways to create product feeds to get part way there, but.... If we were to set this up as a flow to send multiple times per week, each customer will likely keep getting fed the same products. Is there some way we can only show products that have not already been recommended to that customer? Klaviyo has an option to show "Pro

1
Jessica eCommerce Badassery
Partner
3 days ago
K
Contributor II
KamyContributor II
asked in Campaigns and Flows

Possible to deploy a unique site access link?

Hi everyone, my e-comm business has not yet opened. We’re in the midst of building up a waitlist as we ramp up to launch. When we eventually do open--it’ll be via a soft launch. During soft launch, I’ll gradually be inviting names off of our waitlist to shop us...allowing for a controlled ramp up. The seemingly tricky part, however, is that when I deploy these email invites I’d like to provide each individual invitee his/her own unique website access code, so that when they log in they’ll access a website experience already tailored specifically to the individual. Does anyone know if this is feasible in Klaviyo? Thanks for reading and any advice!

3
R
Contributor I
4 days ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Show the size of the product in product block

Hello community friends ! Is it possible to show the size of the products when sending an email to our customer ? On klaviyo, I only can show the price, the product title and a button. I’m asking this question for dynamic product block as well as static product block. Thank you very much :) 

3
David To
Community Manager
5 days ago

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