Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,107 Topics
  • 5,799 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2107 Topics

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Contributor I
richieq1234Contributor I
asked in Campaigns and Flows

How do I apply a campaign template to a flow?

The previous solution is not working, for example I have saved my email template from a campaign and all I simply want to do is apply the same template to an ongoing flow. The previous solution was -On the campaigns screen, click the 3 dots to the right of the campaign you want to create a template out of and click “Add to Templates”.  When creating the flow email, you can find that email in the Template selection.  I cannot find that email template when creating a flow. 

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Kylie W
Partner - Silver
1 hour ago
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Problem Solver I
Bill C.Problem Solver I
posted in Campaigns and Flows

Best Option for Multilingual Flows and Content in Klaviyo

We are trying to introduce multilingual Flows to Klaviyo and it seems a lot harder than we would have expected.  Compared to Shopify’s easy multilingual management, trying to do it in Klaviyo gets complicated really fast.  The sign-up form to have users select their Language preference is easy - done, but, from reading Klaviyo documentation and thinking of all the option we can, there seem to be 4 options each with their own pros and cons.Assume for the purposes of this discussion that we have 5 languages - English, French, Spanish, Italian and Japanese…. with 8 Flows and Flows having Medium Complexity in terms of branching, etc. Option 1 - Use Show Hide Blocks As Klaviyo RecommendsIn article “How to Customize Content Based on Language” Klaviyo refers to using Show/Hide Blocks.  In the case of having 5 languages, that would seem like a lot of embedded Show/Hide Codes to add and, do Show/Hide codes work for E-Mail Subject Lines, etc.?   If not, that’s a Show Stopper.  There is no point

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Contributor I
14 hours ago
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Contributor I
De NegoceContributor I
asked in Campaigns and Flows

Switvhed to old editor and lost ALL copy

So, I spent hours drafting a new email release in the new editor for the first time and I saved it. Wanting to see how different it was, I dropped down the editor menu and clicked to see the email in the old editor and the copy automatically reverted back to the original template and all copy was lost. WTF? How can I get it back - I spent hours of my Saturday morning drafting this and now its gone??? Is there a way to get the saved copy back I don't know about?

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D
Contributor I
17 hours ago
S
Contributor I
sorendamContributor I
asked in Campaigns and Flows

Abandoned cart and different language

Hi,I have a WooCommerce store with multiple languages and I would like to setup abandoned cart notifications in the language the visitor has chosen. Now, in the community I have found that this can be done by country as on the image below.But what about bilingual countries? E.g there is a Swedish speaking minority in Finland and I would like to send reminders to those in Swedish instead of Finnish. Using the above approach would send in Finnish instead of Swedish.I have language available in the URL of the site (e.g. www.mysite.com/se/checkout/ for Swedish and www.mysite.com/fi/checkout/ for Finnish) but it doesn’t seem like I can choose checkout URL in my conditional split.Is there any other way this can be achieved? E.g. by using API or similar?

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Contributor I
20 hours ago
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Contributor I
VisarioClothingContributor I
asked in Campaigns and Flows

Can't schedule an email.

Hi, When I go to schedule a campaign I’m getting an error ‘An error has occurred. Please try again.’I also want to turn Smart Sending off, but it won’t let me. It comes up with another error, which is ‘An error occured when submitting. Please try again later.’ Does anyone know how to resolve this? I urgently need to schedule my email campaign.

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V
Contributor I
1 day ago
D
Contributor I
DellaContributor I
asked in Campaigns and Flows

Birthday Flow Date property

Hi everyone,I am planning to generate a birthday flow, but I got stuck in the very first step (choosing the trigger), although based on what I found on Klaviyo support I changed the date format to YYYY.MM.DD, the birhtday date is still not shown as a custom property to me, so I cannot go forward with the flow.That would be really helpful if you can give me any suggestions on how to fix it.

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stephen.trumble
Community Manager
1 day ago
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Contributor I
piretoperContributor I
asked in Campaigns and Flows

Prices in the catalog are shown without VAT

Hello!I tried to add Personalized product feed to my Welcome Series flow and everything else is working fine, but the prices are shown without VAT. Can’t seem to find a place where I can change the prices so that it would show the price with VAT. Any suggestions on how to fix that? I am using Woocommerce integration. Thanks!

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Contributor I
1 day ago
X
Contributor I
XaParContributor I
asked in Campaigns and Flows

Mail Flow based on WooCommerce fulfilled orders

Hi everybody I’m trying to set up a new flow based on “fulfilled” status order within WooCommerce (please see below). I’ve added a filter for my test based on my mail domain (lesminimondes.fr). Unfortunately, nothing has been sent.Any ideas on what is wrong? Thanks so much for your help! Xavier  

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X
Contributor I
2 days ago
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Contributor I
MercedesContributor I
asked in Campaigns and Flows

Flow not being sent

HelloIm new here. I was tasked with creating a flow for an email related to a special offer we will have. The problem I have is that the email is not being sent to previously registered emails.What am I doing wrong here?Thanks 

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stephen.trumble
Community Manager
2 days ago
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Contributor I
Rachel GContributor I
asked in Campaigns and Flows

Conditional Statements using contents of a property

I’m trying to use conditional statements in a plain text email to display a different sentence depending on the contents of a profile property. Background: we have a product recommendation quiz, and the results populate in a customer’s profile on klaviyo. The property contains the info on three key areas, but I only need to reference part of it for this - so it’s ‘contains’ logic vs ‘is exactly’ In a drag+drop email I’ve successfully used the following show/hide logic to achieve a similar result when sending them the product recommendation:  I’m now trying to pull the same logic through on a plain text email with if/else statements. I can get this to save, but it gives and ‘invalid template tags or filters’ error when I try to preview it: Hi {{ first_name }},This is an email just for you. We hope you like it.{% if 'Likely Starter or Weekend' in person|lookup:"TAGS-gWH3zR" %}starter week{% elif 'Likely Weekend or Tiny' in person|lookup:"TAGS-gWH3zR" %}weektiny {% elif 'Like Tiny House o

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R
Contributor I
2 days ago
R
Contributor I
Rc001Contributor I
asked in Campaigns and Flows

Don't receive emails

Hey! I have a number of e-mail flows (Abandonment cart, Welcome series, etc...) but the customer does not receive an e-mail for this, while the e-mail is live in my flow. How can I solve this? Thanks in advance for your reply!

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stephen.trumble
Community Manager
2 days ago
C
Contributor I
Chloe_allplantsContributor I
asked in Campaigns and Flows

How to exclude someone from a flow when a profile property doesn't exist

I have a profile property called recommendations_list which is a list of items we are recommending to customers (dishes they have never tried but based on their history they would like) This is populated for almost all of our customers but in some cases (about 800 of them) we have not synced the data on our end to those customers because they have tried the whole menu so we can't recommend anything to them. In their case this profile property would not be available. When I try and say "Recommendations_list" is empty no one comes up in that segment is there a way to say "exclude anyone who doesn't have this profile property available"?

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JessFosnough
Problem Solver I
2 days ago
S
Contributor I
smcwherterContributor I
asked in Campaigns and Flows

Best Practices for Staying Organized

Hi there! We just finished our warming process and are ready to switch over our email campaign sending to Klaviyo, but we’re having some issues keeping everything organized. In our previous email client we could put campaigns into folders to keep them neat. I know that Klaviyo has the ability to tag and filter, but it seems like that’s not the best way. Maybe we just aren’t used to it, but wanted to see if anyone has any tips on this and how to keep your images/assets organized as well. 

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retention
Partner - Platinum
2 days ago
C
Contributor I
CraftyOneContributor I
asked in Campaigns and Flows

Conditional split with one message?

Hi folks! We’ve recently created a win back flow for customers that haven’t purchased in quite a while. This flow has 2 messages, the initial message where we offer a code to come shop again, and another message to send 2 weeks later to those that haven’t used the code yet. This is how we have it drafted, but I’m unable to find if a conditional split can truly be used this way (with only one message in the split). Is this going to work or are there other suggestions on how to accomplish something similar? Thanks in advance!  

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Bobi N.
Partner - Platinum
3 days ago
A
Contributor II
ahmademailContributor II
asked in Campaigns and Flows

Replenishment Flow 1st time vs repeat buyers

Hey Everyone!  I have a question. I want to setup a replenishment flow for people first time in this flow and another for people who have been in this flow. Like, 1st time replenishment flow and another future orders replenishment flow. What triggers, filters, and conditional splits should I use? I’m trying everything. Thanks for the help!

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A
Contributor II
3 days ago
B
Contributor I
brewcrewContributor I
asked in Campaigns and Flows

2+ purchase flow help, customised by item.

Hi guys,  I’m setting up a product-specific flow  for people  that have purchased  twice, and am getting a bit confused with the filters. I would like to send a different email depending on whether the customer  has purchased the same item for a second time, or has purchased a  different item for their second order (as shown in the screenshot). Does the conditional split include the current order? So if it says “Has not  had checkout success zero times” does this refer to before they started the flow, so this wiould be their second order, or shhould it  read ““Has had more than one checkout success”. How best should I set this up! Thanks  

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B
Contributor I
3 days ago
K
Contributor I
kaniayubuContributor I
asked in Campaigns and Flows

Content Editor Slow in New Version?

The content editor is moving very slow for me when scrolling up and down in the content editor today especially. It was already slower than the old interface but today it is unbearably slow. I have tried a different browser, rebooted, incognitor mode to no avail. All other aspects of Klaviyo seem to move fairly quickly but scrolling up and down to modify an old template is “slow as molasses”. Also trying to move blocks around doesn’t work as before because when you grab it and try to move it down the screen isn’t moving properly so I can place it where I want. Is anyone else having these issues with the content editor specifically? All other aspects for me seem to much “snappier” but I can’t do this today and the status page doesn’t seem to indicate any issues. Any feedback or help would be apprecaite.

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stephen.trumble
Community Manager
3 days ago
P
Contributor I
Phil-GSFContributor I
asked in Campaigns and Flows

Repeat Purchase Flow - Show Previous Order Item From Category

Hi everyone,I am looking to set up a series of repeat purchase flows for products which typically need replacing within a certain time frame. As the majority of the products on our website are applicated for individual vehicles, I would like to be able to pull in the product that the customer last ordered from a specific product category. For example, an email reminder to purchase new wiper blades would be sent out every 6 months. In the body of the email, I would like to show the customer the wiper blades that they purchased last time, rather than a popular wiper blade which may not fit their car. Is it possible to create a dynamic block to show the customers purchase history within a specific product category?Any help would be greatly appreciated.Thanks,Phil

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T
Problem Solver IV
3 days ago
T
Contributor I
tadeasContributor I
asked in Campaigns and Flows

Unable to match bought categories in history with product recommender

Hello,we have succesfully conected our WooCommerce shop and it now loads all the available products. Problem is when we create this flow: “Customer Winback - A/B Test Time Delay”, it simply does not read from what customer buys to then recommend him something from our WooCommerce. We have the data on both sides and i think the categories are matching, but when i look at the previews examples it does not take what some one has bought in history to the recommender. Can someone help? :)Tadeáš

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T
Problem Solver IV
3 days ago
Nico01
Contributor IV
Nico01Contributor IV
asked in Campaigns and Flows

Split based on purchased product in post purchased flow

Hi guys,I have a question regarding splits in the post purchased flow.I would like to make splits based on purchased product to send specific advices on how to use the product. The split: What someone has done (or not done), ordered product, collections, product, at least once, since starting this flowThere are 4 splits for each product :Product 1 Product 2 Product 3 Product 4The question is, if the customer buys 2 products for exemple 1 and 4. Will he receive 2 emails based on these splits? How does it works?Thanks !

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Nico01
Contributor IV
4 days ago
N
Contributor IV
nambirajanksContributor IV
asked in Campaigns and Flows

Why large no. of emails are getting skipped in abandoned cart flow?

The smart sending is turned off and no other filters are turned on.What could be the reason for such a high volume of emails getting skipped (high volume compared to the no. of delivers) 

2
N
Contributor IV
4 days ago
merchofthebeast
Contributor I
merchofthebeastContributor I
asked in Campaigns and Flows

Review reward - Klaviyo Reviews

I would like to send a coupon code to purchasers that leave reviews (as prompted in another flow)...and I found the “Review reward - Klaviyo Reviews” flow but, I’m not able to use it because of an error “We have not yet received a "Submitted review" event. Make sure Klaviyo Reviews has been installed and integrated with Klaviyo.”I’ve tried searching for the function in Klaviyo, Googling it, searching for a Shopify plugin...nothing has turned up. Any pointers?   

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stephen.trumble
Community Manager
4 days ago
S
Contributor II
simonwr1976Contributor II
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

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S
Contributor II
4 days ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hello,I use abandoned cart flow on my website (Woocommerce).The cart abandonment flow works... but sometimes customers are retriggered even though they went to the end of the checkout and paid !It's a real problem, and it's hundreds of emails from customers asking if their order was successful.How can we avoid this?

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A
Contributor IV
4 days ago
K
Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows

Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

2
stephen.trumble
Community Manager
4 days ago

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