Checkout Abandonment Flow - Pricing Wrong

  • 9 July 2021
  • 1 reply

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We offer a 20% discount in one of our checkout abandonment flow emails but the product pricing is pulling through incorrectly. It is not showing the VAT on the product.

E.g. An £18 (inc VAT RRP) product is showing as £12 in the email to the customer


Best answer by David To 9 July 2021, 16:51

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Userlevel 7
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Hello @R12345,

Thanks for sharing your question with the Klaviyo Community!

@elisegaines has a great response to a Community post pertaining to the same topic; I’ve included it below: 

One top of Elise’s great suggestion, I would recommend taking a look at the About Using Event Variables to Personalize Flows and How to Build Dynamic Blocks in a Flow Email articles to learn more about how you can build and/or customize the dynamic table block with your desired data; in this case replace updating the existing dynamic block to be referencing a data point which includes the VAT pricing. 

I hope this helps!