How to ensure new profiles receive a scheduled campaign?

  • 17 September 2022
  • 2 replies

Badge +2

I see that this has been asked before but the answer shows a tick box I don’t have on my interface so things must have updated since then.


I have a series of campaigns scheduled and each time I get about 6 people messaging to say they never got the email I sent usually because they signed up in the time frame between when I scheduled it and it sent. How do I ensure it’s a live list it sends to please?


Best answer by David To 19 September 2022, 21:23

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2 replies

Userlevel 7
Badge +60

Hey @vickihelp,

Glad you were able to find the Determine recipients at send time checkbox when scheduling your campaign!

For those members who come across this or following along, you can find this setting after you’ve selected your desired schedule time and timezone as we demonstrated in the gif in our Account-Level Campaign Settings Help Center article.


I hope this helps!


Badge +2

Found the setting!!