I am working with new templates for our newsletter campaigns. When sending a preview of the newsletter the preview text I enter in the ‘Preview text’ field when creating the campaign does not appear. Instead the preview text shown in my inbox is text from the newsletter.
I am unsure if the problem is in the coded template or maybe something else and need help to figure out what is causing the problem.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/629a5489-d8bc-42c1-971f-b3fd0bd805bb.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/7bbd2fae-0d01-44cd-8d3d-16bcb31ec55f.png)
Best answer by alex.hong
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