Prevent showing the same items in Abandoned Browse / Checkout

Hi @BFTom,

Thanks for sharing this question with our community.

By default, the browse abandonment flow email will only contain a single item that the user browsed. For each subsequent item browsed, there will be a separate email queued for that individual for their viewed item. 

Do you happen to be using the code for adding recently viewed items into your browse abandonment emails? Or are you talking strictly about the filters you have in place to restrict the number of viewed product events?

A couple of things to keep in mind - you can change the timeframe for the number of viewed product events i.e. instead of “over all time” to “in the last X amount of days” so if the user later comes back and views the same item, we will skip them from the flow email to avoid showing them the same item again.

Going back to the point on recently viewed items, you can limit the number of recently viewed items, using the slice filter. For example, to just show the six most recently viewed items, use {% for item in person.ViewedItems|slice:':6' %} in place of {% for item in person.ViewedItems %} as per our documentation. If you’re not using this already, you may find this helpful to achieve your goal.

i hope that’s helpful.