We recently integrated our Klaviyo Sandbox account with our custom ordering platform and have added event triggers such as ‘Place Order’ and ‘Checkout Started’…
However, when retrieving event variables to set up our order confirmation email, we keep getting the following error about an invalid tag or variable: https://prnt.sc/SNk7zhdtlhkh
Can someone help with this?
Really wanting to set up an order confirmation and abandoned cart flow with the product details...
Best answer by stephen.trumbleView original
Welcome to the Klaviyo Community and congrats on your first post!
Just to make sure I understand correctly, you have a custom integration with Klaviyo and your ordering platform. You have also created “Placed Order” and “Checkout Started” triggers. Generally, we do not offer support on custom integration and recommend working with your developer to pinpoint the challenges. If you need help from a developer you can connect with one of our Partner Agencies. However, I do have a couple questions to help you get the correct variables to use in your emails.
Hope this helps you begin to figure out what the challenge is. Thanks again for being part of the community!