I need to send a weekly email to remind subscribers to select their ‘menu’ choices for the next delivery date. I’ve used date property but the option to repeat is only monthly? how can I trigger this flow to run weekly?
Is this possible?
the delivery date property changes weekly in the profile
any help greatly appreciated!
Best answer by candi.barattaUKView original
Welcome to the Klaviyo Community!
If you haven’t already, I think you’ll find some helpful information in our Guide to Creating a Date Property-Triggered Flow and How Date-Based Flows Queue Recipients Help Center articles.
As mentioned in them, date-property triggered flows will only have the options to repeat monthly or yearly. Having the flow repeat weekly would not be an available option.
Typically, if you were sending weekly routine emails, this would be better served through weekly scheduled campaigns; similar to a routine newsletter. This way your content can be changed and updated weekly rather than have content that would remain static or routine in a flow. Personally speaking, receiving a weekly email whose content doesn’t change may get stale fairly quickly.
Having engaging content is actually a key to deliverability. For example, routinely receiving an email whose subject line and content are the same overtime, would train your recipients to already predict the content and ignore the email. This would lead to unengagment which could cause you to miss potential customers and effect your sending reputation.
You can find some of our deliverability best practices from our Understanding Deliverability Best Practices Help Center article or from our Developer Category in our Community.
I hope this helps!
Thanks for this. This weekly email is ‘transactional’, it forms part of the box subscription t&c’s so has to be sent to everyone 7 days before their next box delivers (including opt outs) so its not a marketing email. We cant schedule this as a weekly campaign as we will need Klaviyo support to auth sending to everyone - this is exactly the kind of email you’d have automated so i either need to work on a new trigger or find a work around to ensure the flow triggers weekly. My clients integration with klaviyo has been built with open api’s so its not shopify or woocommerce so the triggers like places order etc arent as easy to put into place. The date of next delivery seems like the most logical way to trigger but if i can only trigger this once a month it doesnt work! any other ideas? 🙏
I have found the answer! Turn off repeats monthly and each time the date property updates it will trigger the flow. Thanks Klaviyo support!