Hi,

Could you try pasting your content as plain text directly into Klaviyo’s editor instead of copying from Word docs or websites—this helps prevent any hidden formatting issues...and then use Klaviyo's built-in tools to style the text once it’s there.

Also, steer clear of using <br> tags too often. They can sometimes create unwanted gaps. Instead, you could break up your content by placing different sections into separate text boxes. 

Hope that helps! 

Hi Fario, 

Thanks for reply!

I have checked and tested a new mail. But it still had that big gap.

Whether there’s something wrong with the code in Klaviyo mail? If I send it in my google mail, there’s no gap. Can you please help check the first part code of my mail? I really want to define the root cause of this!

Thank you so much for your support!

Hey ​@Quina 

There is a tool called “email on acid” - you can send a preview to this app and what it does is it will test your email on different inbox providers like gmail, yahoo, outlook etc and will also test on different devices, like android, ios etc and see if this is specific to just your device or if it is happening on all devices.

Apart from this it is difficult to figure out exactly what is causing this issue. try to connect with klaviyo chat support to see if they are able to figure out where the issue is in your template, if this is happening for all the devices.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpi