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A
Contributor I
amoncriefContributor I
asked in Campaigns and Flows
Pass an event property to dynamically choose which product feed to show in custom HTML email?

We have a viewed collection event we want to use to trigger a Collection Abandonment type email, where we encourage shoppers to come back and see more from the collection. We have dozens of collections.We want to be able to use a product feed to show them more from the collections, but we don’t want an individual collection abandonment flow for each collection.I know we can use custom HTML to pull the feeds.FEED_NAME_HERE to gather products. My question is, could we pass in and use an event variable in a flow that then allows us to do feeds.{{ event.extra.collectionname }}, such that if we pass in the collection name in the same syntax as the feed names, we could dynamically determine which feed we want to pull in the email?Is this possible?

322
A
Contributor I
1 hour ago
E
Contributor I
EricLoweContributor I
asked in Developer Group
Back in Stock API History and open events

I’m looking to access the list of back in stock requests past and open via API, but I can only find documentation around adding to the subscription. Is there an automated way to do this?I found a thread from 3 years ago saying it wasn’t possible, I’m hoping that’s changed. 

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Contributor I
2 hours ago
V
Contributor I
vqb_devContributor I
asked in Developer Group
Listing our shopify app on Klaviyo Integrations Directory

Hello all!We have a quiz app on Shopify. Our customers use Klaviyo to achieve various goals of their own. Since we have a lot of customers who use Klaviyo, we recently decided to partner up and create our own app on Klaviyo, so that in the future we may be able to apply for a partnership!However, we would need some help on this. As some of you might know, on Shopify - when someone installs an app, then the app actually opens in an iframe shopify’s own embedded app mechanism called app bridge. Apart from that, the only authentication method that we allow is shopify’s own token based authentication. This is needed for us so that we authorize and identify a user in our app’s backend.The challenge we are facing now is that we want to publicly list our app (which is not reviewed yet) on Klaviyo’s integration directory, and for that we would need atleast some context on who’s installing it on our backend. We can identify an user on our backend either through the shopify store’s shop token (t

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V
Contributor I
3 hours ago
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Interactive Workshop] Build your post-BFCM retention segments

This post contain resources related to our live training [Interactive workshop] Build your post-BFCM retention segments. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Check out the training recording below:   Training objective: Build three essential audiences to convert and retain subscribers acquired over BFCM.  Today we built 3 segments:Leads who haven’t converted yetBFCM first time purchasers Easy upsellsReview our reference sheet to see the breakdown of segment conditions. Relevant resources to help you achieve your retention goals:Klaviyo BFCM Hub [Blog] BFCM Campaign Best Practices [Academy course] Turn BFCM shoppers into repeat customers [Help article] Getting started with segments [Help article] Advanced segmentation reference [Help article] How to create customer engagement tiers [Help article] Segment conditions reference [Help article] Creating a sending schedule based on email engagement reference [Case st

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Vivian.Asonye
Community Manager
3 hours ago
D
Contributor I
dina937Contributor I
asked in Campaigns and Flows
How to set up a daily push notification flow in Klaviyo?

Hello everyone,I’m looking to set up a recurring flow in Klaviyo that sends a daily push notification reminder to a specific group of subscribers. For example, a reminder for daily meditation, sent at a fixed time each day.The challenge I’m facing is that Klaviyo flows seem to only allow users to enter them once. However, my goal is to re-trigger the flow daily for users who have actively subscribed to receive these reminders.Does anyone know the best way to set up such a flow? Is there a workaround or method to ensure it re-triggers automatically each day?Thanks in advance for your help!

21
D
Contributor I
4 hours ago
H
Contributor I
hugobContributor I
asked in Campaigns and Flows
How can I automatically send an email for each new blog post with the title and content of the post ?

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

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Contributor I
4 hours ago
A
Contributor I
aigabxContributor I
asked in Campaigns and Flows
Klaviyo reviews - product quote

Hi there,Why are some of my product review quotes not showing when I try to include them in an email campaign? I have the filters on for 4 star and above and most of my reviews are 5 stars. Can you please help?

91
A
Contributor I
5 hours ago
P
Contributor I
PreethiPContributor I
asked in Campaigns and Flows
Is it possible to use one cloned flow from another account?

I’ve integrated Klaviyo API in my project. I’ve multiple accounts linked to my parent account, and mine is not an admin account. I’ve cloned one of the existing flow, but within my account. If I made the flow live, and triggered that email from my code, does this works or will throw any error?

101
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Contributor I
5 hours ago
M
Contributor I
MKAContributor I
asked in Sign-up Forms
Welcome emails to already existing customer emails

How I can send the same welcome series email to the customers who had ordered my marketing emails before I had Klaviyo?

274
M
Contributor I
6 hours ago
m1ch43lh3rr
Contributor I
m1ch43lh3rrContributor I
asked in Integrations and Reviews
How do I create a list from a filterset in Metrics

As the title says, I would like to create segments from filters applied in Metrics>Activity Feed. 

123
m1ch43lh3rr
Contributor I
6 hours ago
J
Contributor I
jonoroyContributor I
asked in Email Templates and Coupons
Calculate number of days until date in email template

HiWe are creating a email template to reminder customers to use their coupon / voucher. We send through a voucher expiry date as part of the event in UTC format{{ event|lookup:'Coupon Expiry }}I like to include in my email a reminder to customers to let them know they have XX days left to use their voucher based on Coupon Expiry Date - Time NowLike: Your voucher expires in 5 daysCan this be calculated as part of the email email formatting in Klaviyo?Thanks!

383
J
Contributor I
8 hours ago
P
Contributor I
phuContributor I
asked in Email Templates and Coupons
Dynamic coupon codes expiration based on user join date for custom integrated website

Hi Community,I'm working with a custom-integrated website, and I’m looking to create a flow that sends a unique coupon code to each user when they join. Problem is, I want each coupon to expire exactly 3 days after the user joins the flow, but Klaviyo's coupon options only allow for expiration on a specific date or to never expire.Here’s what I’m trying to achieve:User A joins the flow on November 25, receives a unique coupon code, and it expires on November 28. User B joins the flow on November 27, receives a different coupon, and it expires on November 30.I’m considering generating the coupons using this Create Coupon Code API.Thank you!

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P
Contributor I
13 hours ago
K
Contributor I
Kimmy42Contributor I
asked in Analytics and Deliverability
Concern About Deliverability: Using Google Drive and External Affiliate Links in Email Campaigns

I have a question regarding the deliverability of email campaigns when including external links. We are planning to send an email with a Google Drive link to a document containing affiliate information for our website. The email will also contain links to our affiliate's website.My concern is whether including a Google Drive link (which might be considered an external file-sharing link) or third-party affiliate links could negatively impact the deliverability of the email, potentially triggering spam filters or causing our email to land in the spam folder.Has anyone experienced issues with including Google Drive links or affiliate URLs in Klaviyo campaigns? Are there any best practices to ensure these links do not affect deliverability or trigger spam filters?Thank you in advance for your help!

140
K
Contributor I
13 hours ago
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Contributor I
TalalioContributor I
asked in Email Templates and Coupons
I need to hide a product from my klaviyo flows from my shopify site

I have an addon product “shipping.protection” to all my orders that is preselected and most people buy. I don’t want that to show in my abandoned cart flows. How do i go on about fixing that? It is in it’s own collection on shopify. Thank you in advance

283
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Contributor I
13 hours ago
L
Contributor I
Leslie AContributor I
posted in Entrepreneur user group
Happy to be Here!

Hello everyone!My names is Leslie Allicks, Founder and CEO of The Tea Experience-a full service tea party catering business that sells organic loose leaf teas, tea-themed accessories, and a tea of the month subscription box service (called SimpliciTEA).I’ve been in business since 2007 where I opened a brick and mortar space (Lola’s Tea House) and then changed the business model to what it currently is now.As a solopreneur and brand new to Klaviyo, I am NEED of “how to’ support in navigating through even the basics of Klaviyo so I can better identify my ideal customer and use Klaviyo effectively to achieve the best marketing and sales for The Tea Experience. Hope to connect soon!Leslie

273
L
Contributor I
1 day ago
ekzoo85
Contributor I
ekzoo85Contributor I
asked in Campaigns and Flows
Help with Dynamic Data Passed from Zapier

Hello,I’m fairly new to Klaviyo and so far, I’m enjoying the flexibility it offers. It’s been a while since I’ve taken advantage of email marketing and my head is spinning from all the possibilities!That said, I’m trying to figure out some ways to integrate my email marketing into existing Zaps I have in Zapier and am becoming overwhelmed in the process.I’ll explain my overall situation, then my automation in Zapier for some background and finally ask how to tie this into Klaviyo.SituationWe have a lot of innovation items that go through various phases (hardware dev, software dev, tooling, beta testing, production, etc) and along the way, I want to update people whenever a phase is completed as well as provide them with an estimate on how long the next phase will take and when they can expect shipment of the product as we open up pre-orders in the early phases.ZapierI have a Google Sheet that I use to change the various phases and select an updated date for the completion of that phase

61
ekzoo85
Contributor I
1 day ago
K
Contributor I
karynorangeContributor I
asked in Campaigns and Flows
Klaviyo flow sends email when manually fired but not on insert

I have a klaviyo list with all profiles dropped and new profiles inserted at midnight through a python script. My flow triggers an email to be sent when a profile is inserted into the table and my script works as expected with the profile insertion dates I can clearly see on klaviyo. Everything is fine with all this BUT klaviyo doesn’t send the mail automatically when a profile is inserted into the list. I onced fired the email myself and it sent properly but now I don’t event remember how I did it. These profiles are not entirely new so it might be that Klaviyo is not sending emails to the same addresses.

142
K
Contributor I
1 day ago
Q
Contributor I
QuinaContributor I
asked in Developer Group
Blank space in the email quick preview

Hi there, I want to remove the blank space in the preview of the email. How can I do that?Even though I didn’t insert any images at the beginning of the email, and I’ve also tried adjusting the block padding, the gap is still there.Thanks for your support! 

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Q
Contributor I
1 day ago
A
Contributor II
AdirMaelysContributor II
asked in Email Templates and Coupons
Use Google Annotations

Hello guys, hope your holiday season was successful.My name is Adir, I am the CRM manager at Maelys Cosmetics. I have a question for you all, did someone tried to use Google Annotations?Pre show the image, coupon? If you have any tips or tricks, that can be great. We would like to take our email marketing activity to the next level after conquering email automation, segmentation, SMS campaigns and all Klaviyo’s best practices.

670339
A
Contributor II
1 day ago
R
Contributor I
rs0865Contributor I
asked in Sign-up Forms
Back in Stock Modal Add Name Field

Hi guys,By default the ‘Back in Stock’, pop-up form just captures a person’s email.Is it possible to add a first name field?If it is, how do I do that?Thanks!

122
R
Contributor I
2 days ago
A
Contributor I
AtysContributor I
asked in Integrations and Reviews
Very slow and ineffcient API

I need the list of bounced emails with the bounce reason, the full list, every day at least once. I have 3,500 suppressed profiles (ATM) where I have to query a separate event search to find out the reason for the bounce. It is very slow. Your competitors have an API that can provide this very quickly in one query without pagination in just seconds. With Klaviyo, it takes an hour.

417
A
Contributor I
2 days ago
D
Contributor I
danielpughContributor I
asked in Accounts and Settings
magento module uninstalled but still JavaScript

Hi,We used the official Magento plugin via composer for about a year or so, but recently we're forced to stop using.We followed instructions to disable and remove, and inside admin config area etc are gone.However we still see a load of JavaScript on the front page.Does anyone know how to remove this pls? Thanks

92
D
Contributor I
2 days ago
I
Contributor I
itsjacsmithContributor I
asked in Campaigns and Flows
Subdomain - Offer Different Popups/Sales/Flows? Same sending domain

Hi, Wondering what’s the best way to set it up so I can have separate flows, popups etc for different subdomains (.com and .com/ca) as Canadian and USD prices are different, as are the sales.The sending domain is still the same for both, info@.com Do I need 2 Klaviyo accounts, using the same sending domain?

40
I
Contributor I
2 days ago
S
Problem Solver I
shanermpProblem Solver I
posted in Integrations and Reviews
Recommendation For Helpscout Integration

Hey everyone,I’m looking to integrate with Helpsout (it’s a help desk/support system). All of our emails basically come through this portal for customer service. I’d like to integrate it so that we can have a more well rounded view of our customers from the Klaviyo side.My hesitation is that I don’t want all the emails coming in to be counted as active. As you can imagine, we get lots of emails through the help desk (including spam ones) that I want to keep to a minimum on the impact on our overall email count in Klaviyo.I thought about creating a flow after a coversation was closed that after a certain period of time would suppress the profile via api (maybe if they haven’t placed an order or something like that). Does that sound unreasonable or like a good idea?Thanks for all your input!

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S
Problem Solver I
2 days ago
B
Contributor I
bearded_dragoon_34Contributor I
posted in Developer Group
Trigger Klaviyo "Back in Stock" button programmatically on Shopify product page

I’ve gotten the Notify Me When Available button to work on Shopify product pages, but I need to trigger this button programmatically when a particular URL parameter is passed in. So far, I have tried $('.klaviyo-bis-trigger').trigger('click');$('.klaviyo-bis-trigger').trigger('change');$('.klaviyo-bis-trigger').click();To no avail. How can I programmatically click this button?Thanks!

223
B
Contributor I
2 days ago
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