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Contributor I
pratik-choudhariContributor I
asked in Developer Group
Flow Reporting API and UI discrepancy

I am trying to use reporting API to get the same values as the dashboard.I am getting 100% match for campaigns but not for flows.API: https://a.klaviyo.com/api/flow-values-reports{"data": {"type": "flow-values-report","attributes": {"timeframe": {"start": "2025-03-01T00:00:00-04:00","end": "2025-03-31T23:59:59-04:00"},"statistics": ["conversion_value"],"conversion_metric_id": "VYi3ed",}}} I have tried lots of trial and error, it never matched 100%

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P
Contributor I
O
Problem Solver I
obviyoProblem Solver I
asked in Developer Group
Why is the flow updated time that comes back from api different from ux

When I do a flow api query against a site I notice that the updated time differs from what I see in the flows dashboard. How can I ensure that the updated time I show matches what is shown in the flows dashboard. Am I using the wrong field or something else there?

527
Byrne C
Community Manager
David_L
Contributor I
David_LContributor I
asked in Developer Group
Embedded forms on Wordpress - still a major issue!!!

I have just tried to embed a form on my Wordpress / Woocommerce site - nothing weird about that, after all Klaviyo keeps telling me to build my list.So, why does the embed code not work? Not just for me, but scrolling through countless posts in this forum, it seems that this has been an issue for years. And yet still there is no fix, and no one from Klaviyo ever seems to respond with a definitive answer. I pay over £1000 a year for Klaviyo, yet it fails the simplest of tasks. With no help from the Klaviyo support team.Anyone got any suggestions on how to get a form to apear on a landing page, or a recommendation for replacing Klaviyo?

262
Byrne C
Community Manager
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Contributor I
audreybmarketingContributor I
asked in Marketing
Conditional Split in Thank You Flow

I am setting up a conditional split in my Thank You Email flow, where first time purchasers receive a different email than those who have ever purchased before (Has placed orders = 1 over all time). However, upon testing, the first time purchaser email was sent erroneously to my account which has purchased many times. What could the issue be?

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A
Contributor I
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Out-Of-The-Box Email Campaign Strategies

Hello Community!I’d love to hear from you: what’s the most out-of-the-box email marketing strategy you’ve used or come across that actually delivered results? Not just your standard promo or subject line test, but something a little unexpected: creative timing, unusual content, bold personalization, a unique format. Anything that made you think, “This might just be crazy enough to work.”Feel free to share examples, ideas, or even experiments that surprised you.Let’s get the inspiration flowing! 🔥👇

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Ashley I.
Partner - Platinum
zacfromson
Problem Solver IV
zacfromson2025 Champion
published in Strategic advice
How to use Klaviyo analytics to identify and fix funnel breaks in your email marketing strategy

When it comes to building high-converting marketing strategies, everything hinges on one thing: the customer journey. Whether it's a well-timed welcome series or a compelling abandoned cart email, every touchpoint plays a role in leading a prospect to purchase.Yet, no matter how perfectly you think your funnel is built, there's always one universal truth: funnels leak.Funnel breaks are drop-offs or friction points that cause potential customers to disengage before converting. They show up as unopened emails, ignored CTAs, or bounced sessions, silently dragging down your ROI. They're often easy to miss but can cost you thousands in lost revenue.As someone who obsesses over performance metrics and optimization, I use Klaviyo analytics to uncover these breaks and course-correct fast. Whether you’re managing one ecommerce store or a portfolio of brands, Klaviyo gives you the tools to make data-driven decisions that directly improve results.Here, I’ll walk you through how I identify and fix

220
zacfromson
Problem Solver IV
T
Contributor I
theianjohnsonContributor I
asked in Service
Preview email not being received

I’m not receiving the preview email. It appears to send, but I never receive anything in my gmail account -Yes I’m on the free plan No it’s not in spam or promotions I’ve only sent maybe four preview emails this month I successfully sent out an email campaign to ~100 people a few days ago that delivered successfully so I’m pretty sure the account is setup correctlyFYI forcing me to post here and not offering actual support email or chat is super frustrating, if I can’t get help with your product I can’t imagine why I’d pay to upgrade

193
T
Contributor I
Dipesh
Contributor II
DipeshContributor II
asked in Marketing
How can i create a segment of invalid emails?

Hi, I sent a campaign yesterday, and when i went to check the analytics there were a lot of profiles skipped because of invalid emails. My question is how can i create a segment of invalid emails so that i can exclude them for my future campaigns. 

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Contributor I
B
Contributor I
BLKDGContributor I
asked in Marketing
How can I dynamically link to a customer's recent orders (Shopify)?

I’d like to add a dynamic link to an image that goes to a customer’s recent purchase history in Shopify so they can review recent items. I tried using the {{ event.review_link }} tag but it did absolutely nothing (I suspect because the flow trigger is Placed Order). Is it possible to do this? If so, what are the necessary parameters? I don’t need instructions on setting up the flow, just generating the URL for the image.I’ve already reviewed the Message Personalization Reference article, but adding the examples as shown did not result in a clickable link in the image. I also attempted to use the dynamic variable {{ organization.url }}products/{{ item.product.handle }} but it did not work.

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Byrne C
Community Manager
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Active Contributor III
B BActive Contributor III
asked in Strategic advice
Tiktok shop users being added to newsletter

Hi, Has anyone ever had anything like this:Profiles for tiktok shop customers have always been added to our Klaviyo profiles because of the sync with shopify, but they were added only as profiles, not to any list. Just this week, tiktok profiles are now being added to the newsletter list. It makes no sense as there is no way for them to sign up when going through tiktok shop. This is very not good as the emails bounce and affect our deliverability.  Does anyone have any insights as to why this is happening and what I can do about it? Thanks,BB

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B
Active Contributor III
W
Contributor III
WillowContributor III
asked in Strategic advice
Conditional Split issue

I have set up conditional split on Post Purchase Email Flow.The condition is ‘when someone has ordered product’ where ‘tags’ contain’ Vintage Tops’ at least once in the last 10 days.11 people bought the vintage tops - all products in shopify had the correct tag. 3 people were sent correctly down the yes path and 8 people were sent incorrectly down the no path. All had the exact same tag.What do i need to do to make the conditional split work consistently?Thanks,Willow

51
Byrne C
Community Manager
J
Contributor I
JaydenContributor I
asked in Live training recordings
Cancel Event

Hi Klaviyo Community,I have a question about canceling scheduled events. My app integrates with Klaviyo and works like this: When a customer leaves a product review on our store, my app immediately sends a trigger to Klaviyo to start an email campaign sequence. In this campaign, I've set up a delayed email that sends 3 days after the review is submitted. My issue: If a customer deletes their review on day 2 (before the email is sent), is there a way to cancel the previously triggered email event in Klaviyo? I'd like to prevent emails from being sent when the original review has been removed. Is there a method to cancel or withdraw a triggered event that's already in Klaviyo's queue?Thanks for your help!

101
Byrne C
Community Manager
S
Contributor I
starsupportContributor I
asked in Developer Group
Simple webhook or custom api for subscription for consent status change?

I’m looking for some advice with a Klaviyo flow + webhook/api.Here’s what we want to happen:We currently have a "subscribe" button which customers click, and once they do that, it changes a custom property in their profile. This will add them to the "trigger" list shown below. From there we need this:Trigger: Added to Email Subscribers_Klaviyo Consent Button listAction #1: Update consent status to green (subscribed)Action #2: Add them to a listIs it possible to do this within Klaviyo with a webhook? Or do we need an api and to deploy this on a server?

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S
Contributor I
D
Contributor I
DanaCContributor I
asked in Marketing
Cannot get date property trigger to work

This is my last attempt to try to figure out why the date trigger is not working. I’ve emailed support with little to no response for weeks now. I’ve rebuilt the flows several times and can’t figure this out. Either I’m doing something wrong or this doesn’t work. Ok, so I have a date called “cscope”. 5 days before this date, I want to send an SMS message at 8am, then 4 days before at 8am, I’d like to send a second SMS message. Here are the details, what am I missing?? Nothing will trigger no matter what I try: Here’s my test profile. As I post this, it is April 20th, 2025. April 25th is 5 days from now. It is currently 10:07am. Here is my flow. 5 days before the Cscope date at 10am, I expected to get an SMS. I know you’re thinking just give it a min, it’s only 10:07am but I’ve tried this several times. Just showing this example as I’ve tested days before hours before, etc.  Any help would be greatly appreciated. I’m about to go look for another solution. 

285
Byrne C
Community Manager
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in Product Updates & Announcements
Watch the recording: Mother's Day momentum: How Mint & Lily unlocks year-round wins beyond BFCM

About Mint & LilyMint & Lily exists to help women feel extraordinary every day, with jewelry that’s as meaningful as it is beautiful. Our mission is to make high-quality, fashion-forward pieces that allow for self-expression, personalization, and connection, at prices that make luxury feel accessible. Whether it's your name, a birthstone, or an inspiring message, we believe your jewelry should tell your story.We do this by combining premium, tarnish-free materials with direct factory relationships and smart technology, which lets us move fast on trends, keep costs low, and offer thoughtfully made collections that never compromise on style or quality.Meaningful, without the luxury markupMint & Lily started with the idea that jewelry should be more than pretty. They should be personal. We saw a gap between fast fashion and fine jewelry and wanted to create pieces that felt meaningful, without the luxury markup. What began with a few custom pieces has grown into a community of

792
chloe.strange
Community Manager
T
Contributor II
TL176Contributor II
asked in Analytics
Klaviyo won't let me use abandoned cart flow template

Hi,I am using Klaviyo with Shopify integration. I double checked and everything is well integrated. I have welcome flows (using a klaviyo form) working correctly for a few months now.The plan is to create an abandoned cart for people adding a product to cart without starting the checkout. Then I plan on duplicating this flow once it is up and running for an abandoned checkout flow (changing the trigger of course and optimizing the filters). I created an abandoned cart with “Added to cart” trigger and it worked and received an email, however the dynamic table containing the cart and the “view cart” button are empty and the button has no link at all :The table : and the link of the button : {{ event.extra.checkout_url}}When checking the preview, the event does not contain any checkout_url Which made me doubt my flow is even correct. To test it, I wanted to use the klaviyo template but got this error : However, the metric “Added to cart” has some activity on Klaviyo which means it is corr

476
Byrne C
Community Manager
K
Contributor I
karenachiContributor I
asked in Marketing
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

492018
T
Contributor I
W
Problem Solver I
wouterProblem Solver I
asked in Marketing
Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

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R
Contributor I
C
Contributor I
Car Care MarketingContributor I
asked in Strategic advice
Dynamic Category Email Issues

I have set up a Replenish flow for a very specific category of products that typically get used up quicker then the rest of our range. I have the flow set up the way that I want, but cannot figure out how to only have the specific product that this customer purchased from this range appear in the email, as the replenish email template defaults to show all recent purchases. How do I update the dynamic code to only show products from a specific category, in this case “Snow Foam & Lances”. 

385
Byrne C
Community Manager
D
Contributor I
DSedContributor I
asked in Developer Group
Back in Stock code snippet for Broadcast Theme

Hi,I am trying to integrate Back in Stock code snippet into Shopify shop built on Broadcast Theme. The solution from the Klaviyo guide worked perfectly on 5.8.3 version of the theme, however, after upgrading it to 6.1.0 version, unfortunately, Back in Stock code snippet stopped working.Would appreciate any help in resolving the issue.Thanks

111
whereisjad
Problem Solver II
shanermp
Problem Solver I
shanermpProblem Solver I
asked in Developer Group
Segment Building - Retargeting

Hi Klaviyo Community,I’m in need of some help. My goal is to build a segment that targets customers who purchased a sample size in a specific category but never purchased a larger size of said sample in this category. This segment would then help us target those customers. I built out the segment definition, but think I’m doing something wrong as I keep getting a “0” or profiles that I can preview and see are wrong. Here is what I currently have. Any suggestions or recommendations to accomplish my above goal? What am I missing?Thanks in advance!

41
Byrne C
Community Manager
H
Contributor I
HeerContributor I
asked in Analytics
Repeat purchase rate

Hi Team,I'm currently analyzing the performance of our campaigns and evaluating customer behavior post-brand refresh. Specifically, I’m looking to measure the repeat purchase rate—customers who have placed more than one order—and compare this metric year over year.Could you please advise on where I can generate a report or access insights on repeat customer performance over time within Klaviyo?Thanks in advance for your support!

121
TJ Mapes
Problem Solver III
G
Contributor I
gustenbContributor I
asked in Marketing
KlaviyoReview download Error Message

Hi, I’m trying to download the KlaviyoReviews app for my Shopify store, but this error message shows up. I can’t find this problem anywhere else. Please help. Thank you,Gusten

71
annasophiefc
Partner - Platinum
S
slagaNew Member
asked in Developer Group
Help with connecting an api to Unity Game Engine

Hello everyone! im a game developer and i am making a game for a client that uses klaviyo for subscriptions. now i have handled api requests through unity before but i cannot link it to my account here to see if it works.Here is my code  through Unity that calls a Post request private IEnumerator SendData() { WWWForm form = new WWWForm(); form.AddField("email", emailField.text); // this is the email entered in the UI of the game form.AddField("api_key", "my_api_key_here"); UnityWebRequest www = UnityWebRequest.Post("https://a.klaviyo.com/api/v2/list/{LIST_ID}/subscribe", form); yield return www.SendWebRequest(); if (www.isNetworkError || www.isHttpError) { Debug.Log(www.error); } else { Debug.Log("Registered"); } Debug.Log(emailField.text); }} like this i get a 404 and i dont know if im doing something wrong with the url. to be honest i have tried it with mailchimp since this

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J
Contributor I
M
Contributor II
MW2024Contributor II
asked in Marketing
Migrating from one Welcome Series to a new one

Hi everyone,I’m in the process of migrating from an old Welcome Series flow to a new one. The trigger list will stay the same for both flows (the same list), but I want:Contacts who are already in the old flow to finish it,New subscribers to go into the new Welcome Series flow.My idea is to use a trigger filter like:“Person can receive email marketing” because “Person is in list because they subscribed” because “Subscribe date is after XX.XX.2025”I’d also apply a similar filter to the old/live flow, but with the subscribe date is before XX.XX.2025 condition.Would this setup work as intended? Or is there a better way to migrate form one to another without disrupting users already in the old one and preventing new subscribers to enter the old one (without creating a new list)?Thanks in advance!

161
Bobi N.
Partner - Platinum
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