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374 Topics

3
Contributor I
3011sriContributor I
asked in Sign-up Forms

Image not showing on sign up form

Hi there,I created a pop up form on Klaviyo for my Shopify store. I have the green tick saying that the it is successfully integrated to my Shopify store.When I published the pop up, the image is not showing but it is showing in Klaviyo.  This is the Klaviyo parametersbut this is what shows up on the website - no image. I’ve tried changing the size of the image as well but it still doesn’t work.Hoping you can help

8
B
Contributor I
2 hours ago
A
Problem Solver I
ARPROProblem Solver I
asked in Sign-up Forms

Klaviyo - Embed sing up form Messed Up My Website Fonts.

Hello! I just installed the klaviyo email marketing app. And tried to set up an embedded sign up form. But a problem occurred when I put the embedded sign-up form into my website. website: arprosystems.compassword: ialdeaprovider: shopify Some of the words that are in my website changed fonts and are stuck in those fonts. It even changes the fonts when I removed the sign up forms. When refreshing the site you can see how it changes the words.For example the language chooser (''Latviešu'') - you can see how it is in the original font and then it changes to a random light font. (Also the selection words in the dropdown menu changed for the ''palīdzība'' section) When I am trying to change the font to something else these words on the whole website just don't change..... I had Poppins Medium font - and put a Poppins font onto my sign-up form on the word ''E-pasts'' / ''Email'' (Maybe that changed something?) On the sign up form there is also an Arials BLACK font on the word ''PIESEKO'' /

7
C
Contributor I
4 hours ago
H
Contributor I
hugobContributor I
asked in Campaigns and Flows

How can I automatically send an email for each new blog post with the title and content of the post ?

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

9
DavidSandel
Partner - Silver
12 hours ago
M
Contributor I
MightyMooseContributor I
asked in Campaigns and Flows

Flow Creation Error - Any suggestions? I've tried different browsers, incognito, and clearing cache

 

3
Kylie W
Partner - Silver
16 hours ago
Hkeen312
Contributor IV
Hkeen312Contributor IV
asked in Lists, Segments, and Profiles

Extra profiles mystery for a non ecommerce website

Hello, In the last month I’ve built an email list in Klaviyo from 0. This is for a local restaurant that only has menu’s on their website. There is no way to make a purchase, put something in a cart and abandon it, etc. All you can do on their website is view menus (cannot book online, cannot click to call, etc.). The only way for me to collect emails is through the opt in form. My understanding is that in order for these profiles to be getting to this account is by typing it in the opt in page? Yet I’m still getting about half the profiles that have the yellow icon that says, “Never Subscribed!” … I’ve already looked this up in the community and through klaviyo support, and the explanation is: when people interact with the site, but do not opt in (so they add to cart and abandon cart, etc.) you get these profiles from that.But on this restaurant’s site there is no cart. No shopping is possible. There is only one place to put your email and it is on the opt in page. The only other thin

4
Hkeen312
Contributor IV
16 hours ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Why does Klaviyo have "live chat" when I have to wait?

I have been trying to receive help from Klaviyo customer support for days now and stayed in the live chat queue with promised that a “live agent” will be with me soon. Can we stop the fiction or at the very least tell the truth and say “ no one is coming and you need to sit back and deal with that on your own”. Live chat support is a benefit we are supposed to get. Please consider phone support or live interactive classes FOR TROUBLE SHOOTING! THe classes are all but useless to us. 

2
Taylor Tarpley
Community Manager
18 hours ago
M
Contributor I
molliea15Contributor I
asked in Sign-up Forms

Customer profile - email not subscribed

Hey all, i’m new to klaviyo and have a query. Shopify is showing that we had a customer create a profile by signing up to our email newsletter. My customer section on shopify is showing this customer and states ‘Subscribed’ - To check that my flows were running as set up i went into klaviyo and there was no record that any flows were sent. I found the customer on klaviyo (via their email) however it says that the customer never subscribed so the flow was never triggered to send the welcome email. I’m just confused as klaviyo now has the customers email and shopify shows as subscribed. As our store is in the pre launch phase i want to make sure it’s not an error as it could really harm our conversation if the flows are not being triggered. Any help much appreciated. Thankyou. 

4
Taylor Tarpley
Community Manager
18 hours ago
C
Contributor II
cfxdContributor II
asked in Developer Group

Back In Stock Subscription with new API fails

I’m building a custom Back in Stock UX for a Shopify store using the latest Klaviyo API and I followed the JavaScript example in the docs @ https://developers.klaviyo.com/en/reference/create_client_back_in_stock_subscription. Here is my fetch() call: const options = { method: 'POST', headers: { accept: 'application/json', revision: '2023-08-15', 'content-type': 'application/json' }, body: JSON.stringify({ data: { type: 'back-in-stock-subscription', attributes: { channels: ['EMAIL', 'SMS'], profile: { data: { type: 'profile', attributes: { email: 'fetch.test@klaviyo-demo.com', phone_number: '+15005550006' } }, email: 'fetch.test@klaviyo-demo.com', phone_number: '+15005550006' } }, relationships: { variant: { data: { type: 'catalog-variant', id: '$shopify:::$default:::39986281939057' }

7
B
Contributor I
18 hours ago
K
Contributor II
krmqContributor II
asked in SMS

Is a Suppressed Profile part of the "existing Profile" in sign up form targeting?

Hi, I just wanted to get clarity on the above. I have a new SMS sign up form that I want to only show to my current email subscribers and exclude SMS subscribers. I’m asking because there’s an option in Sign up form Targeting that says: Show to any existing profile And I’m not sure if that includes the suppressed profile? Here’s my current set up: This is the targeting I thought of for my new SMS sign up This is the definition of my “Email Subscribers” segment which are all not suppresed Thank you for any clarification!

1
Taylor Tarpley
Community Manager
18 hours ago
worcestershiresauce
Contributor IV
worcestershiresauceContributor IV
posted in Show & Tell

Which Social Platform Do You Spend Time On To Get Ecommerce Advice For Your Store?

As an e-commerce store owner or employee, which social media platform do you most often spend time on to get advice and content about growing and marketing your brand, and to find new people/advisors to learn from?If you want, you can also share your fav accounts to follow :)

6
Kylie W
Partner - Silver
19 hours ago
M
Contributor I
miamya1_Contributor I
asked in Integrations and Reviews

custom integration: how to communicate user roles to klaviyo?

email marketer here. need help to translate marketing needs to our development team. we have a custom integration between our SaaS app and klaviyo. i want to create dynamic segments based on user roles in the SaaS app: admins vs. users. how do i ask our development team to do this in terms they’ll understand on the backend? tia!

2
M
Contributor I
19 hours ago
J
Contributor I
justinbeseenContributor I
asked in Campaigns and Flows

Dynamic email recipients in a flow

Hello!I am triggering an event using the /event API from my backend system any time an appointment is booked on our website. My use case is to email the person that booked an appointment (the customer) and also email the person that the customer is booking with (the provider). There is no issue sending the first email because I am setting the profile.data.id value. I am also sending the email address for the provider via the attributes.properties.providerEmail. I can’t seem to find a way to access this variable in either notifications or email. Here is my post body:{ "data": { "type": "event", "attributes": { "properties": { "providerEmail":"test@test.com", }, "time": "2023-09-28T24:31:52", "metric": { "data": { "type": "metric", "attributes": { "name": "Booked Appointment" } } }, "profile": { "data": { "type": "profile", "id": "1234" } } } }}Any Idea

0
J
Contributor I
19 hours ago
R
Contributor III
rohan12334Contributor III
asked in Email Templates and Coupons

Same email appearing differently on iphone and android

I have an email which is appearing differently in Gmail for iphone and android. See images below- Iphone Gmail Android Gmail See the differences in the white space? Why is this happening and what to do. 

3
Akers Digital
Partner - Silver
19 hours ago
K
Contributor I
Kathrin BickelContributor I
asked in Email Templates and Coupons

Klaviyo will not save the link text and URL on my text block.

Hi, I am trying to add a link text and URL to a text block inthe email builder. However it will not save the information. I have already emptied the cache and restarted the browser. Also I pressedthe "Save and Return to Templates" button afterwards but it will just not keep the information.I am trying to link this URL: https://www.it-fits.com.au/pages/8-reasons-to-buy-it-fitsIs there a problem with the format perhaps?Attached 2 screenshoots, first one where I have input the the infos and second one when I go there again to check.It seems also other designs elements or text we used did not always save. We kept doing things again and again but now for this issue we just never get to the end. Thanks for your help? 

13
Taylor Tarpley
Community Manager
20 hours ago
J
Contributor II
JHEAPContributor II
asked in Lists, Segments, and Profiles

Auto Send Location Data To Klaviyo

We have 4 brick and mortar locations.  Is there any way to automatically add people to each list that corresponds to each location?   We are using shopify.  I have tried Flow to tag customers automatically and Klaviyo pick up the data, that didn’t work all the time.   Apart from that all I have been doing is downloading each list every now and then and uploading them to Klaviyo.  But, downloading the data from Shopify is a very slow process.   Thanks

3
Akers Digital
Partner - Silver
20 hours ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Building a dynamic table block using event dataTutorial

Displaying relevant products is a staple of any email marketing strategy. None is more important than the use of a dynamic table block to highlight products users have abandoned or have purchased.Dynamic event data will only show when the email is inside of an event based flow (abandoned cart, etc). For this example, I will be talking about abandoned cart, but this process can be used with other event triggers as well. This data shows information on what the customer did when on your website. In a flow email, add in a table block. Under table settings, turn to Dynamic. Go to preview tool for started checkout, find the repeating beginning variable for each item. IE: for price, name, quantity each of these begin with ‘event.extra.line_items’. This repeating string will be used for the row collection under table settings. Add in just the repeating string for row collection, nothing else. So, event.extra.line_items under row collection. Row alias can be anything you want, this one word wil

269010
Taylor Tarpley
Community Manager
20 hours ago
F
Contributor I
frankie_1720Contributor I
asked in Accounts and Settings

warming up a new klaviyo account

Hi - I've just set up with Klaviyo but I don't currently have a database of profiles. How do I warm up my account without it? as I don't have any engagement data to create warm up segments. Ive created all my data capture should I just turn everything on and start building my list? but then what happens to my welcome email if the account isn't warm?

4
Taylor Tarpley
Community Manager
20 hours ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Email Templates and Coupons

Product feeds shows the same product

Hi, everyone, I feel really frustrated with the recent change of the product feed. All my email templates contain not simple boring grid, but a little bit tweaked in order to make emails not such a boring thing. See the example bellow.These all kinds of grids worked just fine when I could chose from what position to start displaying product feed, as all these blocks are independent in order to make beautiful display.Now, for some reason Klaviyo removed this button and all the time product feed starts from #1 resulting in displaying the same product all over the email. I have contacted support unfortunately with no help.All my Flows contains grids with various display meaning that I have to redo everything! That’s drives me crazy!I just don’t understand how could you do this!I worked so hard to setup everything and now all its gone. It will take me days if not weeks to redo everything. I will lose so much revenue during this time, because I cannot do other things.I don’t know if anyone

1
Taylor Tarpley
Community Manager
20 hours ago
S
Contributor II
SDHContributor II
asked in Sign-up Forms

Pop-Up form Double Opt-In

Hello,I’ve created a subscribe and save pop-up. Unfortunately, after customer submits it, the discount code is immediately triggered and visible. QUESTION: Is there a way to have customer confirm subscription via email first BEFORE receiving the discount code? Can code be set-up to be delivered via email AFTER subscription confirmation? thank you

2
KatherineB
Partner - Platinum
21 hours ago
R
Problem Solver I
rrenoProblem Solver I
asked in Developer Group

Reviews Widgets

Has anyone tapped into customizing the review widgets yet?  For example, utilize the carousel widget, but displaying reviews from one product versus featured?  I’ve moved from Stamped.io and so far am not impressed with the features of Klaviyo reviews.

0
R
Problem Solver I
23 hours ago
A
Contributor I
acavdevContributor I
asked in Developer Group

Subscribe Profile and add custom properties using latest Klaviyo API

Using this endpoint:https://developers.klaviyo.com/en/reference/subscribe_profiles Is it possible to subscribe a profile to a list and also add custom properties to that profile in one request? This was possible with the previous API version but now I’m not sure. My request works without adding custom properties, but when I tried adding ‘newKey’ => ‘value’ to the Profile’s object and I got this error:newKey' is not a valid field for the resource 'profile'  Thank you

0
A
Contributor I
1 day ago
V
Contributor I
veejaybeeContributor I
posted in Lists, Segments, and Profiles

Some profiles aren't receiving emails despite the single opt-in

Hello Klaviyo community! I want to seek answers about three things, all of which relates to emails. There are profiles that are tagged as ‘Subscribed’ but haven’t received any emails. Profiles that are tagged as ‘Never Subscribed’ but cannot receive emails. Profiles that are tagged as ‘Never Subscribed’ and can receive emails. I’ve made sure that our list has a single opt-in option but still these issues persist. I hope you can shed light to this puzzle.Thank you!   

1
In the Inbox
Partner - Platinum
1 day ago
J
Contributor I
julia.voucherifyContributor I
posted in Show & Tell

Voucherify & Klaviyo for BFCM Success

 Hi all!Once a brand experiences rapid growth, maintaining personalized communication that goes beyond "Hi {first_name}" becomes an exceedingly challenging task unless appropriate tools are in place. Targeted incentives, loyalty offers, or referrals do wonders for livening engagement up.  Voucherify <> Klaviyo Voucherify Promotion & Loyalty Engine now integrates with Klaviyo. It means that you can:Share various codes, including promo codes, referral codes, loyalty card codes, and gift cards via Klaviyo campaign. Distribute campaign details such as release dates, QR codes, or links to customer dashboards. Store and update custom attributes within Klaviyo. Create and edit customer profiles within Klaviyo.See how to connect Voucherify with Klaviyo: https://www.voucherify.io/integrations/klaviyo

0
J
Contributor I
1 day ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

Flow-triggered emails are too slow

Hi there,We are using a flow to send a welcome email with a discount code as soon as someone is added to a mailing list. However, it takes 3-5 minutes for the email to be triggered. This is problematic, because I know that most people check their emails immediately after they sign up , hoping to find their discount code. A delay of 2-3 minutes is unacceptable as we will probably lose that sale.Is there anything I can do to speed it up?Thanks,-oo

7
L
Contributor I
1 day ago
C
Contributor I
ClaudeContributor I
asked in Email Templates and Coupons

Klaviyo / Shopify Order Confirmation: Display Variant Image

hi, We are using the order confirmation flow. We are having issue on images upon receiving the email.when the customer buys the mini it’s showing the full size bottle instead of the mini. How can we display the correct image when the customer receives the email confirmation. I used the template and did not change anything. 

4
M
Contributor I
1 day ago

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