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Hi everyone,I've integrated Meta Ads with Klaviyo, and it shows a green tick with "Enabled." However, when I click into it, it appears as if it's not connected. I’ve attached a picture for reference.Additionally, there's no option to sync the audience. Has anyone experienced this before, or does anyone know how to fix it?Any help would be greatly appreciated. Thanks!Olivia
We have a custom webhook being fired when. a user subscribes and also when a user unsubscribes. But, the webhook events are fired in an aync manner and the user activity is not reliable.eg. user subscribed and then unsubscribed as per below screen print, but the backend system received the unsubscribed event first and then the subscribed event, hence creating data inconsistency in the backend system.how can we ensure the sequence of webhook events?
When will we be able to have this type of API again?https://developers.klaviyo.com/en/v1-2/reference/profile-metrics-timelineWe've been waiting for it for 2 years, all this waiting seems to me to be a way for you to prevent us from using events to send communications externally.Instead, my idea is to use it to understand through AI what the behaviors of a single contact are and perhaps communicate in a relevant way through an email.How much longer do we have to wait? All this is honestly frustrating. You're dragging out something so simple.
Hi there, I am trying to create an abandonded checkout flow which is triggered off the checkout started trigger. I duplicated the new flow from the Shopify Abandonded Cart Flow. When testing the checkout flow the images and product information is not appearing. This is the codeimg: {{ event.URL }}description: {{ event|lookup:'Product Name'|default:'' }} Price: {% currency_format event|lookup:'Price'|floatformat:2 %}link: {{ event.URL }} What are the correct codes to show someone what was in their checkout and take them directly to checkout? Cheers
I have been getting dozens of opt-ins per day showing from Boardman, OR. The majority do not engage with our emails and as such, are bringing down our email KPI’s. I believe they are bots. I created a segment to suppress these but I have to update this segment continuously to suppress new opt-ins. Has anyone else experienced this and know what’s going on? Also, is there a better way to block these without having to manually suppress the list continuously?
Hi everyone,I have two questions regarding Klaviyo’s new pricing and would appreciate any insights: Billing Date Clarification: Klaviyo’s official notification states: "Your account will be upgraded if you still exceed your active profile limit on your billing date after February 18th." Since my billing date is the 13th of each month, does this mean that I won’t be charged according to the new pricing until March 13th (next month’s billing date)? Request for Account Manager Assistance: I would like to work with an Account Manager to help us manage and suppress inactive profiles in our account to avoid unnecessary charges. I’ve previously reached out to customer support via email, but I haven’t received a response. If anyone has a contact or can point me in the right direction, I would greatly appreciate it! Thanks in advance for your help!Maggie
I’ve spent hours trying to work out a way to configure a recurring send from Klaviyo and read a few previous issues. My use case is that I want to set up a recurring fan of the month newsletter that pulls the actual fan info from an external source.I’d of assumed there would be a way in campaign or flow to automate the scheduling of this with tonnes of options, or at least on “last day of every month” as an option. This doesn’t seem possible. I then thought about using a webhook to trigger a profile update but that’s not possible either.Surely someone has found a workaround for this use case? It’s so basic. How can Klaviyo call itself a smart/automation platform if you can’t even set up a recurring send.
Hello I have checked an email I sent myself regarding my abandoned carts, and have realised that the link button to take them back to my website doesn’t work. May someone please be able to help me, thank you. I am worried this has cost me alot of lost income.
I am creating a sunset flow for profiles who have not engaged for some time, the flow will use a web hook to inform our CRM and use the Klaviyo API to suppress them. My concern is the first run will breach the web hook limits, is there any way to throttle a flow so we don’t send more than 75/second 700/minute
Hello,I want to preface this by stating that I am still in testing mode as I don’t know if that will cause the issue I am having but I need to make sure the links work before sending to customers.I am trying to set up product reviews from a Klaviyo review flow. I’ve used the template provided but the links are not taking me to the Review Submission Form. I want to use the stars as a link to my Review Submission Form for the specific product that my customer has purchased THEN I want that review to appear on the website (if it is within my set parameters).This is the section of the review email that’s giving me trouble When a customer selects a Star rating this is the linkWhen I “Preview & Test” the email flow this link in the test email takes me hereHow do I change the links to direct to the Review Submission Form?Does the Review Submission Form need to be embedded on the website and if so, how is this done?
Hi Everyone, I’m hoping someone here will have some insight. I just manually suppressed members from two segments with very specific definitions. Max a few hundred profiles should have been suppressed. Instead, I’m seeing thousands of profiles were suppressed, many of them were not in either of those segments. Could there have been some kind of glitch that suppressed profiles from other segments at the same time? Thanks!BB
Hi everyone,I'm trying to create an email template programmatically using the Klaviyo API (v2025-01-15) and want to include Universal Content Blocks in the template. Here’s what I’ve done so far:Fetched existing Universal Content Blocks using the /api/template-universal-content/ endpoint (https://developers.klaviyo.com/en/reference/get_all_universal_content) and found the ID of the block I want to include. Tried to create a new email template using /api/templates/, but I don’t see a documented way to reference Universal Content Blocks inside the template payload.So a few questions:What would be the best way to allow for the creation of a new email template (or even just a wholesale new email campaign that is not a template) that includes existing universal content blocks? How can I fill in those blocks with variables (e.g for a product block, is there a way to specify which products it should fill in?)
Here’s an odd one that most likely isn’t an issue, but that folks should probably be aware of. We had an email recipient let us know that their “Unsubscribe” link was going to a creepy site that was trying to start a download. Upon clicking the link myself, it was indeed not the normal Unsubscribe page.I was of course a little freaked out that we just unknowingly sent a phishing email to all of our subscribers! Luckily, digging through test emails, I couldn’t replicate the issue. Digging further, I discovered that the Unsubscribe link should have been: https://ctrk.klclick.com/xxxx. For this particular recipient, a period was removed: https://ctrkklclick.com/xxxxx. (Note: I went a little too far investigating this, but nothing was downloaded - still, click at your risk).I have no clue when/where the period was removed; my guess is that it was on the recipient’s end. There were also no other links in the email effected (Klaviyo uses ctrk.klclick for all conversion tracking). But still w
