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529 Topics

MilenaCandle
Contributor I
MilenaCandleContributor I
asked in Getting Started with Klaviyo

Need help!

Hello, I am so new at a Klaviyo, and I am having a hard time! Without live support I hate it. They mention agency, I have no clue about agency and how much that will cost me. I am already in bad mood for all this. If I have a video step by step how to set up Klaviyo i will not have a problem.  Can somebody help me here?  😔

5
MilenaCandle
Contributor I
4 minutes ago
B
Contributor I
BenAdamsContributor I
asked in Campaigns and Flows

Calculate another value from Cart Total property

I want to show and calculate the amount a person would save if they apply a coupon.I can show cart total with  {{event.extra.SubTotal}}E.g. I want to show how much they would save if they applied a 10% discount.However, I cannot find any information about math calculations, or whether Klaviyo even uses liquid. any help is appreciated!

0
B
Contributor I
44 minutes ago
L
Contributor I
LMBakerContributor I
asked in Campaigns and Flows

I cannot get the Viewed Product Tracking or Add to Cart Snippet to work in the Prestige theme in Shopify

Please help! I have read through the article, watched You Tube videos, watched a Loom video and I cannot get the Viewed Product Tracking or the Add to Cart snippet to work in my Prestige Shopify theme

0
L
Contributor I
1 hour ago
S
Contributor I
SceamContributor I
asked in Analytics and Deliverability

Campaign analytics are blatantly wrong

Hello everyone,I am somewhat new to Klaviyo, after hiring an agency and having them really drop the ball I’ve realized it’s just better to learn everything and run it in house haha.I am still warming up my account and I’m at around 50% complete. I sent an email blast to a segmented part of our list who is highly engaged. Around 2000 people.We released a free digital product exclusively to our email list. We didn’t send the link or post it ANYWHERE else. Since sending the blast out We’ve had around 30 downloads of the product and around 10 responses to the email. (We asked people to respond for a discount code)Yet Kaviyo is saying only 10% of people opened, only 2 people active on the site, and 0 people clicked the link which isn’t possible.Why might this be happening? Events are tracking from my wordpress fine. I enabled tracking links for the campaign. Seen this with a few other campaigns as well.Any help is appreciated! I definitely need accurate data during this important period of

1
retention
Partner - Platinum
2 hours ago
D
Contributor I
dbellisarioContributor I
asked in Lists, Segments, and Profiles

Add Klaviyo profiles to list

Hi there -  We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working

1
DavidV
Partner - Gold
3 hours ago
T
Contributor I
Thomas Clayton-SmithContributor I
asked in Lists, Segments, and Profiles

Segmenting based on customer 'Product Ordered' = 'Product Type' in Shopify

Hi there,I am wanting to create segments based on the Product Types people order from Shopify. E.g A customer orders ‘product a’ from my Shopify store and ‘product a’ has a ‘Product Type’ of T-Shirt. Seems like a pretty stock standard detail to pull from Shopify orders but i cannot find those metrics anywhere in Klaviyo. Am i missing something here? Any help would be great. Thanks

3
T
Contributor I
3 hours ago
N
Contributor I
nhdContributor I
asked in Developer Group

Exclude products in the review email flow

We have a product “Signature On Delivery” that is not a product in our Bigcommerce catalog. It gets added during checkout via the API. Is there a way to exclude products in the review email flow with specific name? eg. Something like this:{% if not 'Signature on Delivery' in item.product.name %}<div style="text-align:left;"><h3>{{ item.product.name }}</h3> <p><a href="{{ organization.url|trim_slash }}{{ item.product.url }}#product-reviews">Review this item</a></p></div>{% endif %} 

2
N
Contributor I
4 hours ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in Show & Tell

'23 marketing trends & networking recap session

 Hi Community!  Last week we had a great time getting together with some of our most engaged member of the Community, superusers, and Champions to network together and talk about marketing trends this year so our users can best align their brand’s strategies accordingly!  It was great to hear from you all, especially @JessFosnough, @zoecccp, @cdetdi, @Omar, @Bobi N., @Ashley I., @Spark Bridge Digital LLC, @In the Inbox, @retention, & @chelsgrove ! A highlight for this event was hearing how each participant thought these trends were already showing up in marketing and how optimizing features like omnichannel and AI can promote further efficiency and personalization in marketing. @David To also shared some inside Klaviyo tips to help users in their Klaviyo account such as:Re-sending campaigns to non-openers hurts your deliverability Multi-step forms have a higher success rate than singular forms Simple segmentation vs complicated groupings yield he highest impact & much more! Fee

10
Taylor Tarpley
Community Manager
4 hours ago
E
Contributor I
emericharneyContributor I
posted in Integrations

Feature Request - Browser Push notifications

Hi KL community, Wanted to gauge the interest of other brands for a roll out of a Klaviyo Browser Push notification, separate from the iOS push notifications that are currently featured. A lot of other CRMs that are a bit larger offer as part of their kit this but I like my KL ecosystem. I currently use a 3rd party Shopify App to provide this feature, where I can create similar flows to my KL (Abandon cart, welcome series) as well as notify interested subscribers about blog posts, and lastly to support my one time campaign measures. It’d be great to have this as part of my Klaviyo to prevent customer fatigue by hitting them in more than one medium, as well as provide customers the opportunity to choose how they get notified. 

18
C
Contributor I
5 hours ago
M
Problem Solver I
MaxwellProblem Solver I
asked in Lists, Segments, and Profiles

Link to subscribe?

I have a “sign up to our newsletter” button on our website. I built the form with HTML. How do I link the “subscribe” button to have people brought into my Klaviyo List?

4
M
Problem Solver I
5 hours ago
J
Contributor I
JayHContributor I
asked in Sign-up Forms

Why does my form's field grabs mouse focus?

Hi,I have a simple email form field in my footer.  It’s placed into my website via straight embed, show to all users.My issue is the form field grabs my mouses focus automatically, shooting me to the bottom of every page I load.  The Email form field is being treated as a login box, to include my browser asking me if I want to login to this website using my credentials.This is in latest MAC OS and Safari.  It’s really annoying and I would like to find a way to make the form never grab autofocus.I read that there was a “attributes” tab for form fields and autofocus was an option that could be clicked or unchecked, however, I cannot locate any such tab or check box.

4
J
Contributor I
5 hours ago
J
Contributor I
Jen S.Contributor I
asked in Sign-up Forms

Opt-In email formatting help

Hello! I updated the Email Preference and Subscription forms with new brand colors; however, the Opt-In email formatted so oddly! It doesn’t look good on mobile or desktop.Below are two screenshots on mobile - the 1st is the default email when I first opened my Klaviyo account, and the second is how the email looks now after updating the colors. I didn’t add an underline to the button, and didn’t adjust the form padding.What’s going on? 

0
J
Contributor I
5 hours ago
DavidV
Partner - Gold
DavidVPartner - Gold
posted in Developer Group

Webhooks in flow are a game changer

If you guys haven’t used the webhooks inside flows yet - highly recommend having a look at it. It’s been a game changer for our development where we can use all the existing triggers & conditions.Real life use-case for this - For one of our clients we want to send out a free product automatically when a customer leaves a review.We use Okendo for review submission and we can create coupons but we didn’t want the customer to have to come back, put a coupon in on a hidden product page and place an order.So we used the Order webhook in Shopify here to automatically place a new order using the klaviyo variables to authenticate the customer.Normally we would build a custom backend app for this and charge a monthly hosting fee.It could not very easily be switched on and off for the client without developer intervention.Instead we built this in Klaviyo. We use the URL field to do the authentication into the Shopify URL and push the order directly in then using an email to inform the custom

2
DavidV
Partner - Gold
6 hours ago
M
Contributor II
mchuContributor II
asked in Analytics and Deliverability

For users that are coming to a webpage that has Klaviyo.js but don't have the cookie, is there a way to track events for those "guest" profiles?

Right now, we can see all klaviyo users on our landing page + we fire custom events based on their interactions with the page.For people who discover our landing page from other sources, is there a way to see how they interact with our landing page even if we don’t know their email? Something like klaviyo guest profiles. Thanks!

4
David To
Community Manager
6 hours ago
B
Contributor I
BroderickashContributor I
asked in Integrations

How do you add an image and make it visible in the feed preview?

Hello everyone, I just received this email and was curious how emails can add images of products to the email feed.   

5
Brian Turcotte
Community Manager
6 hours ago
A
Contributor I
ADeStefanoContributor I
asked in Lists, Segments, and Profiles

Profiles in Segment. Where are they coming from?

Hello! I created a new segment of profiles that are NOT suppressed and have received 0 emails over time. The list is very large and I am trying to figure out where these people are coming from and if it is ok to send an email campaign to them. They are not on my Main list which is rather confusing. I am fairly new to Klayvio and email marketing in general so I am struggling to understand these sort of things. Any help is appreciated. Thanks in advance!

1
retention
Partner - Platinum
6 hours ago
CoBE_Sean
Contributor II
CoBE_SeanContributor II
asked in Developer Group

Javascript tracking not working in sandbox (custom integration)

Hello,I have all the js events tracking in our live account, but when I switch to our sandbox account and change the pulic key in the script to our sandbox public api key, I’m not seeing any of our website tracking metrics fire in my profile, when I toggle to the sandbox account.  Our server side events are tracking in the sandbox account though.  Any ideas why this would be?UPDATE:  I toggle back to my creds and now it’s not tracking in our live account either.  Is there some kind of delay in tracking when you switch from sandbox to live keys?  It was tracking fine earlier and haven’t changed any code (except swapping out keys).  Also the identify callback is firing in my console. Thanks

6
Brian Turcotte
Community Manager
6 hours ago
P
Contributor I
peterbruntonContributor I
asked in Developer Group

Alternative back in stock flow on shopify

Hi, I’m looking for some assistance with setting up an alternative back-in-stock flow that can be triggered in an alternative way that inventory.Back in stock function works correctly when a product is actually out of stock the issue is we want to display products as if they are out of stock when they are in fact in stock, as we have a fulfilment centre we cannot mess with inventory levels manually, they are synched so we need to imitate this process but not base it off of inventory level instead base it on some other product based value like a product tag or metafield. To display the button on a template all the time (product.out-of-stock template) trigger the sign-up form just like it would otherwise then when we trigger the product it runs the same process of creating a list and sending the email automatically.Any help with this would be really appreciated.Thanks

2
DavidV
Partner - Gold
6 hours ago
M
Contributor I
marionbrtnContributor I
asked in Developer Group

Webhook to send info to shopify

Hi  I am reaching out because I need to set up a data flow from a flow TO our shopify system.We are currently sending digital products which are e-books of receipes. Once a use buys one, he receives a flow of email giving the final link to be able to get it. However, today the order of this user is not marked as fullfilled in our shopify system so it does not detect the user has fullfilled the order. Is there a way to get it done trough a webhook ? If yes do you know how to ?

4
DavidV
Partner - Gold
6 hours ago
M
Contributor I
MartynSaundersContributor I
asked in Lists, Segments, and Profiles

How to Exclude Employees and Admins from Analytics?

Do you guys exclude yourself and other employees from the analytics?Is there a setting for this? If so any pros and cons? 

3
S
Contributor I
7 hours ago
S
Contributor I
StomContributor I
asked in Analytics and Deliverability

Marked as Spam high for Yahoo and Hotmail

Hi,I am in the process of cleaning up our list, and while I have managed to improve openrate, clickrate, and revenue per subscriber, we are suffering from a high marked as spam rate.However, these are coming from Yahoo and Hotmail accounts.In the past 90 days, we have had 89 out of 49,139 emails marked as spam. However, of those 89, 61 are from Yahoo and Hotmail, who received 15,100 emails. That means around 30% of emails received 69% of our spam complaints.Could there be a reason for this? I would blame it on single opt-in, but the rate is going up, not down, after turning double opt-in on.I could also blame it on increased sending rate. However, I wrote a series of emails telling the subscribers how often I would send to them, so it is a predictable twice a week on average.So, considering these spam complaints are coming from Yahoo and Hotmail over other emails by a huge amount, what could the problem be?As an aside, gmail has the highest unsubscribe rate. I’m not fussed by a higher

5
inboxingmaestro
Partner
7 hours ago
F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows

Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

2
F
Contributor I
7 hours ago
P
Contributor I
phanimusContributor I
asked in Campaigns and Flows

Abandoned Cart issue - {{ event.extra.responsive_checkout_url }} and {{ event.extra.checkout_url }} are not directing to checkout - they direct to the main website

As subject line: these links rebuild the cart (you can see it in the upper right hand corner) - but it doesn’t take people back to checkout when they click on the emails. How does this get fixed?

2
A
Contributor I
7 hours ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Champion of the month spotlight: Ashley Ismailovski

Hi Community!  Our Champions are an integral part of our Community and make it the inclusive and educational platform it is through their constant commitment to helping their peers, sharing their thoughts and strategies as industry thought leaders and creating inspiration content to help our users learn and grow together!  To recognize and celebrate their contribution to our Community, we will be spotlight a Champion each month based on their high engagement and contribution in the Community. The first Champion we are spotlighting is none other than new Champion: @Ashley I.  There is no doubt you have seen Ash around in Community threads and leaderboard helping others. She is the director of email marketing at SmartSites and has been there at 3 years. SmartSites has been a Klaviyo partner since the end of 2020. We’re happy to have them apart of our Community When asked why @Ashley I. wanted to be a ‘23 Community Champion, she shared:“Now more than ever, I feel it's important to see rep

373
retention
Partner - Platinum
8 hours ago
A
Contributor III
acldnContributor III
asked in Campaigns and Flows

Order confirmation email

Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks

6
stephen.trumble
Community Manager
8 hours ago

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