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S
SunshineHappyNew Member
asked in Campaigns and Flows

Black Background - White Socials Icons Missing 🥲

Why is it that my test email looks like this on desktop for socials BUT comes though to my mobile email like this? 

0
S
3 hours ago
B
Contributor I
becca.at.chefaloContributor I
asked in Accounts and Settings

Feature Request: Image Folders to Organize Digital Assets in Klaviyo

Hello Klaviyo Community,I’m a very new Klaviyo user, coming over from Wix email marketing. I’m just getting set up now, and would like to use best practices right from the start. However, I’m getting hung up on this, since I can’t for the life of me figure out how to group my images into folders.I believe grouping images into folders might not be possible in Klaviyo. If that’s true, I would love to submit this as a feature request. If it’s not true, could someone help me out?If we want to get really advanced, I’d love to see a Klaviyo/Canva integration for importing images, so I could send images directly over to Klaviyo from Canva (so instead of downloading to my desktop and upload to Klaviyo, I could “download” from Canva to Klaviyo.)Thanks for reading!

0
B
Contributor I
5 hours ago
L
Contributor II
Luke T.Contributor II
asked in Integrations and Reviews

Exporting reviews not working?

I can’t seem to export reviews anymore. Klaviyo used to let us download the CSV file directly through the website portal but now it requires you to open an e-mail download link that they send to you.Unfortunately, the e-mail download link does not work and it only comes up with an empty file with the titles of the fields but nothing else in it.Does anyone else have this issue or know a fix?Regards,Luke

2
L
Contributor II
6 hours ago
Nico01
Partner
Nico01Partner
asked in Lists, Segments, and Profiles

Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam. 

12
kaila.lawrence
Community Manager
12 hours ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

March Community Allstars

Hello and welcome back to the latest of the Klaviyo Community Allstars! Here, we spotlight the incredible collaboration and support exhibited by our members. Our community fosters an environment rich with insights, technical know-how, and incredible opportunities for collaboration. We want to express our gratitude to each and every member for their invaluable contributions.🏆 It's time to shine a spotlight on the exceptional contributions of our top performers from March, who not only raise the bar for our community but also define the standards of excellence. Come join us in celebrating their success and let it ignite inspiration in each and every one of us! 🏆 🚨Out top contributor!🚨  🎉Top 5 contributors!🎉 Checkout some of our leaders top contributions: You may be asking yourself, “How do I become a community Allstar?” There are numerous opportunities to earn points from initiating discussions and providing valuable assistance to fellow members, to earning nods of appreciation thr

325
JessFosnough
Expert Problem Solver II
12 hours ago
E
Contributor I
EmirAydinContributor I
asked in Developer Group

My settings page is not letting me use my domain

So i bought a domain and wanted to use it here. But when i get to settings i couldn't get to button. It was out of the page... Somebody pls help me

0
E
Contributor I
13 hours ago
I
Active Contributor I
IztokActive Contributor I
asked in Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you. 

7
ebusiness pros
Partner - Silver
15 hours ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
asked in Campaigns and Flows

Issue with sunset flow

Hello Klaviyo Friends!I have a sunset flow asking subscribers if they still want to be on our list. If so, they click a button that takes them to a specific URL on our site. When they click that link, they are added to a segment that triggers another flow that sends them a coupon. Today I noticed something odd, 2 subscribers clicked the link more than 2 months ago (one in January, one in February), but JUST got added to the segment that triggers the coupon this morning. Also, even though they are now part of the segment, they were not sent an email. (I don’t have any flow filters or profile filters on the coupon flow.) See screenshots below. The coupon flow *seemed* to be working fine before and after they clicked. So I have 2 questions: 1 – Why were they not added to the segment until today?2 – Why were they not sent an email?Segment that triggers the coupon to be sent Profile received and clicked link in January  Profile added to trigger segment April 24 Profile qualifies for flow tr

4
JessFosnough
Expert Problem Solver II
15 hours ago
H
Contributor I
hellogoodmedicineContributor I
asked in Accounts and Settings

Dashboard says we're DMARC compliant but still getting Klaviyo warning emails.

I’ve chatted with klaviyou support 3 times and each time they say we are DMARC compliant and our dashboard shows that the steps are completed.We can’t understand (and neither can Klaviyou support) why we are still getting the warning notifications from Klaviyo each week!! This has been going on for months.   The only answer we are getting is “ignore the Klaviyou warning notifications.  we are sending from our domain, we’ve update our domain DNS records, and we’ve been sending from our branded domain through Klaviyou for years!!!!!!!!!    

4
H
Contributor I
15 hours ago
M
Contributor I
mayavalentinContributor I
asked in Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help! 

3
ryan-salesflow
Contributor II
15 hours ago
D
Contributor I
danika.ft.artContributor I
asked in Campaigns and Flows

Welcome flow test email sends twice

Hi all! Last night I added the first email in my welcome flow, when I sent the test emails (I manually entered the emails, sending just to myself and my partner) they went to both email addresses twice.I don’t think it can be a double contact issue, because I wasn’t using my list, just entered the two email addresses. Any idea how to solve this?(The emails also went to spam for both of us, but I think that’s a later problem 😂) 

4
ryan-salesflow
Contributor II
15 hours ago
ryan-salesflow
Contributor II
ryan-salesflowContributor II
posted in Lists, Segments, and Profiles

New Total Subscriber Growth Report in Klaviyo

New feature in Klaviyo! Finally! I’ve been waiting for a tool like this for a while to help my clients understand overall subscriber growth. Thanks Klaviyo team for creating this. Just head over to https://www.klaviyo.com/people/subscribers 

0
ryan-salesflow
Contributor II
16 hours ago
A
Contributor I
afzelarshadContributor I
asked in Integrations and Reviews

getting this error while following the documentation on configuring klaviyo with magento2

Klaviyo is unable to connect to Magento Server for OAuth Handshake. Please ensure that both /oauth/token/request and /oauth/token/access are accessible. 

4
A
Contributor I
17 hours ago
J
Contributor I
Jenn_CContributor I
asked in Email Templates and Coupons

Prevent Klaviyo generating hundreds of dynamic discount codes in Shopify

Hi, I’m hoping someone can assist.  I have a Klaviyo Newsletter Signup form on my website that triggers a Klaviyo welcome flow. The form generates a dynamic coupon code for a customers first order which is then sent to them in their first email. My issue is that Klaviyo is setting up 600 coupon codes in my Shopify every day, despite my store only being new and having a couple of signups and coupons sent out daily. At this rate, I am going to use up my shopify discount limit very quickly. How can I prevent Klaviyo generating any further codes until the existing ones have been used, or not generating so many? I’m assuming it’s because they have a 30 day usage period so new codes need to be generated each day with a new expiry date one day later than those produced the day before, but I don’t need anywhere near 600 producing daily at this stage. Thanks!

3
A
Contributor I
17 hours ago
KeviSunshine
Expert Problem Solver II
KeviSunshineExpert Problem Solver II
asked in Developer Group

Will Klaviyo allow trigger splits for event properties that are also profile properties?

Hi all,There’s a limitation in Klaviyo where any event property that is also used as a profile property cannot be used in a trigger split. The property just doesn’t show up in the dropdown.In my opinion, this is a product limitation that needs to be fixed. Is there any plan to fix this? Thank you,Kevin.

6
KeviSunshine
Expert Problem Solver II
19 hours ago
V
Contributor I
VVN88Contributor I
asked in Sign-up Forms

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.  

7
bluesnapper
Partner
21 hours ago
S
stevenwithnorbyNew Member
asked in Developer Group

Fetching All Recipients of a Campaign Using the V2 Endpoints

Hello, In the Klaviyo V1 api we could fetch all the recipients for a given campaign using the following api: GET/api/v1/campaign/{campaign_id}/recipientsThere does not seem to be an equivalent in the v2 endpoints. Looking at the comparison chart here: https://developers.klaviyo.com/en/docs/apis_comparison_chartIt suggests to use the following:GET/api/campaigns/GET/api/segments/{segment_id}/profiles/GET/api/lists/{list_id}/profiles/This doesn’t seem to allow us to recreate the same behavior as we could in V1. The campaigns endpoint returns a list of all campaigns. The segment endpoint gives you a list of all the profiles in a segment. And the list endpoint gives you all the profiles in a list.  A campaign isn’t necessarily associated with a list or segment as far as I can tell, and even so, just because a profile is an active member of a segment or a list, doesn’t mean that they received the email/sms from a campaign and it does not tell us the status.Am I misunderstanding the hierarchy

2
R
Contributor I
21 hours ago
G
Problem Solver I
gleamdevProblem Solver I
asked in Developer Group

Double opt-in confirmation email isn't sending for new emails added via API

When adding users to a list with double opt-in enabled, the confirmation emails don’t appear to get sent. This may be because of testing and my IP, but the issue is happening for several other people, so I believe there is another reason.Adding a new user goes:Create/update profile endpoint so we can also add custom fields Then the profile-subscription-bulk-create-jobs endpoint for consent I have now tested with 2 different valid emails and have not received and email and they have not been added to the list. I already checked spam, trash and promotion folders. The mailboxes aren’t full and there aren’t any blocks on the klaviyo domain. Is there a problem with the way we are subscribing emails? Or do we need to add a custom domain?

5
G
Problem Solver I
1 day ago
H
Contributor I
Hanibal LecterContributor I
posted in Sign-up Forms

Still NO textarea input field?

Hi thereIt's amazing: Klaviyo has many good features, but it doesn't have a textarea input field. Imagine you have to enter more than two words in a form field, the description of a problem, for example. You'll go crazy if it's all on one line. Please Klaviyo engineers, finally give us a textarea input field! Thank you! Hanibal Lecter

10
N
Contributor IV
1 day ago
K
Contributor I
KirsSempleContributor I
asked in Campaigns and Flows

Post-Purchase Pre-order Flow with Tags

Hi, I’m trying to figure out how to set up an email flow for customers that purchased one of our pre-order items. The issue I have is that we only have certain sizes/colours of two products up for pre-order, some that are still in stock, so was running into the issue of the Placed Order pre-order tag not registering in Klaviyo to trigger the flow or add people to a pre-order segment.  Any tips on a workaround or something I have missed? Thx!

2
K
Contributor I
1 day ago
A
Anonymous
asked in Email Templates and Coupons

Can I generate coupon codes with the costumer's first name as the coupon?

Is it possible to autogenerate coupons with their first name as it + a few digits in the abandoned cart?I want to make custom codes for example: Mathias abandonds a cart. He recieves the first e-mail with at custom code called “Mathiasxxxx” for example. And if Tina does the same she recieves a coupon with “Tinaxxxx”. Is that possible, and how?Best Regards

2
P
Contributor I
1 day ago
T
Contributor I
TungKeslyKomenContributor I
asked in Email Templates and Coupons

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that. 

2
Spark Bridge Digital LLC
Partner - Gold
1 day ago
A
AlessandraNew Member
asked in Sign-up Forms

sign-up form doesn't work

I HAVE CREATED A FORM TO RECEIVE REGISTRATIONS FOR THE EVENTS. I ONLY HAVE 10 SUBSCRIBERS AND NOW THAT I MAKE ATTEMPTS BY SIGNING UP WITH OTHER EMAILS THESE DO NOT APPEAR IN THE "PROFILES" SECTION HOW DO I RECOVER THEM?

1
Adam Ragsdale
Partner
1 day ago
E
Contributor I
ElisabethContributor I
asked in Lists, Segments, and Profiles

Confirmation email is not sent after signing to a list

Hello,I am using Klaviyo integration in Channelize via the API key. There is a form for people to add their email and join the list. With single opt-in everything works fine.But with double opt-in, users never receive the confirmation email and therefore are not added to the list. (And I have checked spams etc)Any hint of what to do to solve this?Thank you 

4
J
Contributor III
1 day ago
P
Contributor III
PezContributor III
asked in Email Templates and Coupons

Calculating a future date using an Event Trigger Date

Hi everyoneStill learning my ropes around Klaviyo and the dynamic variables. I found an article that allows you to calculate a future date using the “today” syntax, however does anyone know if it’s possible to calculate a future date using an event trigger property? I assumed that by adding the ‘days_later:XX’ filter, this would have made this possible, but it’s throwing an error. Variable Code: {{ event.Invoice_Date|days_later:90|format_date_string|date:'d F o'|default:'' }}Scenario: Wanted to communicate to customers payment due dates based on their order invoice date. Any suggestions and guidance would be highly appreciated! 

2
P
Contributor I
1 day ago

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