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I
Contributor I
itsobContributor I
asked in Integrations and Reviews
How do you connect a WebFlow signup form to a Klaviyo list?

Hi there attempting to have webflow sign up people without leaving the site:I have tried setting up similarly to mailchimp but it doesnt seem to work, it re-directs to another sign up page where it requests the email again. Does anyone have a fix for this?Here are the settings:  bestob  

11
R
Contributor I
5 minutes ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Sign-up Forms
Sign-Up Forms with Dynamic CTA Links

Hello. I’m wondering how to accomplish this User Story:I don’t issue coupon codes, but rather use coupon links to automatically apply a discount to the Users session.The URL will need a query parameter to activate the discount. It will look like this: www.site.com/current-page/?coupon={{coupon.code}} I expect this sign-up unit to be simple, with an email field and a button named [Activate Discount]. When they click [Activate Discount], I want the User to be returned to their current page (so they don’t lose their place). Is it possible to dynamically build a URL using their current page plus the q param and using it in the forms button? So, the dynamic link will look like: www.site.com/currect-page/?coupon={{coupon.code}}Rather than manually imputing www.site.com/?coupon={{coupon.code}}, and restarting the session on the home page. The {{coupon.code}} will be static. Please let me know what you think.  

1
A
Active Contributor IV
3 hours ago
2
Contributor IV
2002faqContributor IV
asked in Campaigns and Flows
Discount based on Segment in campaign

I am looking for a way to set up a campaign that will send a different discount code based on the user list or segment membership. so members of segment 1 get a 10% discountmembers of segment 2 get a 20% discounteveryone else get a 5% discount Thank you,Steve 

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2
Contributor IV
3 hours ago
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Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows
Optin to various Flows - looking for an easy way

Hi, On our website, we are implementing Drops everyday. Every week, we send to our client an email with the upcoming drops and they can decide to receive an alert by email. This is how it looks like : Below is how we dot it and I’m looking for an easiest and fastest way :We add a property when the user click on an image ({% update_property_link 'drop_sezane_1' 'yes' 'https://omaj.fr/pages/confirmation-de-votre-inscription-au-drop' %} We create a segment with everybody with this new property We create a flow triggered when you enter the previous segment. And the email is sending on a specific day of the week. And we do all that every Monday for the rest of the week for example. The main problem is that it takes a lot of time, it’s really manual and it can create errors.Maybe a solution would be to create one property (called Drop for example) and add various values (with the name of the drop, or the date) Or maybe there’s another solution that I did not think about. Thanks a lot for you

2
KatherineB
Partner - Platinum
3 hours ago
M
Contributor II
MW2024Contributor II
asked in Integrations and Reviews
Dynamic variables not working in Abandoned cart flow with "Add to Cart" event via Prestashop integration

Hi,I’m having trouble getting dynamic variables to work in my abandoned cart flow using the "Add to Cart" event. I’ve integrated Klaviyo with PrestaShop, and the event data is being captured correctly (I can see properties like AddedItemProductName, AddedItemPriceInclTax, AddedItemImageURL, etc. in the event's properties). However, when I use these variables in my email templates (e.g., {{ event.AddedItemProductName }}, {{ event.AddedItemPriceInclTax }}), they don’t render in the emails.Am I missing something in how I’m referencing the variables, or is there an issue with the PrestaShop integration?Please note that I’ve successfully set up a flow and dynamic variables using “started checkout” event. Any help or guidance would be appreciated!Thank you!

1
chloe.strange
Community Manager
3 hours ago
I
IgnaciooooNew Member
asked in Accounts and Settings
Porque mi correo electronico me dice que no es valido?

El problema dice "Soon, inbox provider domains can't be used in sender email addresses. Update your account default address." Ya lo intente cambiar pero me sigue apareciendo el mismo problema.

1
chloe.strange
Community Manager
3 hours ago
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lukasmaxsimonNew Member
asked in Integrations and Reviews
WooCommerce Products are not synced

Hey,  i installed and connected the woocommerce klavijo Plugin like it is described in your article. I synced the existing date. I got the info about my contacts and the metric is working as well. But if i click the “Products” menu item, there is nothing and i get the suggestion to set up an integration to sync products. What i am doing wrong? I dont see any log or error states. Please help me out. This is very urgent for me.Best

1
chloe.strange
Community Manager
3 hours ago
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Contributor I
TrekoContributor I
asked in Integrations and Reviews
Problem with klaviyo review importation

​   I’m installing Klaviyo Review at the same time as I’m transitioning my Woocommerce site to Shopify. I try to import my review from Woocommerce to Klaviyo reviews but I end up with the following error message:I have checked my products, the ID is correct and they are marked as published in Klaviyo. 

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chloe.strange
Community Manager
3 hours ago
P
PRISTINE_KATHRYNNew Member
asked in Sign-up Forms
EMBDED SIGNUP FORM ON CARGO 3 SITE?

Hello,I am trying to embed the sign up form in my Cargo 3 site.I have tried every instruction I can find online, and asked Chat GPT for instructions as I am not knowledgable about this stuff.I had no problem with my old Shopify site, so my fear is that it is not possible?I added the snippet to the code (though I am not sure if it is possible to access the right place to add it?) and also the code for the form. The site is:pristine.land am also sharing below the instructions from Cargo about embeds on their site. Though i am pretty sure the info on this page has changed in the last few days as it used to mention iframe (not that I know what that means)https://docs.cargo.site/third-party-embeds Let me know any extra info I need to add. Thank you! Kathryn

1
chloe.strange
Community Manager
3 hours ago
s0lid
Active Contributor II
s0lidActive Contributor II
asked in Sign-up Forms
How do I reject emails with + on signing up forms

Hey everyone,I have encountered this before from a store, they don’t allow opting in if there’s + in the email. How do I set this up in Klaviyo?I see some of the sign-ups I get having a + sign in there email address and I only want the original email address to opt-in.Sample emailsname+12@gmail.comI just want them to signup asname@gmail.com    

1
chloe.strange
Community Manager
4 hours ago
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Contributor I
MstahlContributor I
asked in Email Templates and Coupons
Order confirmation flows for bilingual Shopify store

Hello,I am setting up a bilingual Shopify store and would appreciate some guidance on how to make sure that each customer receives transactional emails in their language of choice. I have looked at the Shopify transactional email templates in Klaviyo, but it’s not clear to me how I can integrate these with Shopify and configure them to cater for language preferences. Any advice?Thanks in advance!/Martin

0
M
Contributor I
4 hours ago
K
Contributor I
KowlinContributor I
asked in Campaigns and Flows
Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending. 

2
L
Contributor I
6 hours ago
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Contributor II
LidgerizContributor II
asked in Campaigns and Flows
Abandoned cart product block not showing title

Hi there, Ive created a table as per klaviyo instrucutions but I’m struggling to get my abandoned cart product block to show the product title, its giving me the image and the price but not the title, very furstrating! the metric is fine - its pulling through from shopify , all dispaying nicely. this is the code im trying: {{ event.Name }} - this bit of code isnt - ive tried other things like product title etc - still no joy! {% currency_format event.Price %} - this is working  

1
JessFosnough
Expert Problem Solver IV
6 hours ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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Contributor I
7 hours ago
D
Contributor I
dyzContributor I
asked in Campaigns and Flows
Why are my Flows Sending 30-40 Minutes Late?

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

3
D
Contributor I
7 hours ago
ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
asked in Sign-up Forms
What popup app are you using to get the best optin rates?

Hi, our team was using Amped popups on top of Klaviyo for lead capturing, but now that they are bought by Mailchimp, we’ll no longer be able to use Amped.I know Klaviyo has pretty good popup and capturing features, but we loved how Amped allowed for such broad flexibility and customization of the popup experience.We were getting around 11% email optin rates and 5% SMS optin rates with their popups.Wondering if anyone else has found a similar app, or just who else in general is seeing email and SMS capture rates that high -- and what you’re using to do that.

1
nomanabdullah256
Problem Solver II
8 hours ago
Vesna EGarden
Contributor IV
Vesna EGardenContributor IV
asked in Analytics and Deliverability
Is Klaviyo attributes the full price of a sales event if the purchase included a discount?

I wonder if in Klaviyo's reporting, the revenue amount reflects the total order value before any discounts are applied or not? This means that if we're analyzing revenue data, we may see the full price of the product rather than the discounted price the customer paid.@Bobi N. maybe you can help? 

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Vesna EGarden
Contributor IV
8 hours ago
A
Contributor I
as_btContributor I
asked in Developer Group
Adding To Klaviyo List and Updating Property through Custom Form on Shopify

Hi everyone, I am trying to create a custom restocking form for all the product pages of our Shopify store with the idea that whoever signs up, their email address gets added to a list on Klaviyo and a property on their profiles gets updated with the product title. I referred to some useful articles like this one (https://elghorfimed.medium.com/easy-steps-to-add-a-custom-legacy-embedded-email-signup-form-in-shopify-3d999390c4c5) and created the following code (omitting the styles):-------------------------------------------------------------------------------------------<form novalidate="novalidate" method="GET" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" action="//manage.kmail-lists.com/subscriptions/subscribe" class="klaviyo_styling klaviyo_gdpr_embed_VOBQyb" id="email_signup" target="_blank"><input value="VOBQyb" name="g" type="hidden"><div class="klaviyo_field_group"><label for="k_id_email">Restock Sign Up</label> <input

3
S
Klaviyo Employee
9 hours ago
N
Contributor III
Natalia PopovaContributor III
asked in Analytics and Deliverability
Soft bounce issue 554.5.7.1 CS01

Hi community,I experienced extremely high bounce rate for one of my marketing campaigns with 12% bounce rate coming from Soft Bounce and error 554.5.7.1 CS01 message rejected due to local policy. This damages my account reputation and I don’t find any plausible explanation to why this happened and how to fix this.  In deliverability report I can see that all errors come from Apple domains and from the Content category. This is the first time. All previous campaigns were delivered absolutely fine with bounce rate below 2%.  Did anyone else experience this? What would you advice to do next?Thank you!

2
N
Contributor III
10 hours ago
D
Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Campaign layout badly broken when viewed in Outlook

Hi,We are having a problem with a section of an email campaign that uses two splits of 2 images, with a single image in between.On most email clients it is fine, however on Outlook it is badly broken. The images seem to be escaping their boundaries (I assume this is a flex layout rather than an old-style table) and force the rest of the content out to be too wide. I have attached two images to illustrate this.How do we craft campaigns so that we can achieve the target layout on Outlook? We can’t send it out like this.Many thanks,Gareth(Win 10, Outlook version 2407 - not the latest I know, but many of our users will be using it)Target layout, this is what we want it to look likeBut this is what happens in Outlook... 

2
D
Problem Solver III
10 hours ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Exclude the specific products from the product feed

Hello,I want to exclude certain products from the product feed. For example, Jewish brochures, I want to exclude 1-2 more products in addition to this, such as not showing these products in the user’s email.My clients use Shopify btw. How can I do this?

1
stephen.trumble
Community Manager
10 hours ago
J
Contributor II
jonathanmooreContributor II
posted in Integrations and Reviews
Shopify Online Store 2.0 (Dawn) - Back In Stock documentation

As a company we create premium themes and lead engineering for kosas.com, and frequently customers will reach out about instructions on how to add Klaviyo’s Back in Stock button to Shopify’s Online Store 2.0 themes (free, premium and custom).  Klaviyo does have documentation for “free Shopify themes”, however all of the themes on their list like Debut, Venture, Narrative, etc were deprecated and removed in 2022.  All of Shopify’s current free OS 2.0 themes like Dawn, Refresh, Craft, etc do not work with Klaviyo’s current documentation or take advantage of the features like Custom Liquid blocks so that you don’t have to edit theme code. Here are detailed steps on how to add Back In Stock on any of Shopify’s new free themes:In the Shopify Admin under Online Store > Themes click Customize on the theme you want to add the Back In Stock button to. In the preview window of the theme editor browse to any product or in the dropdown at the top change the template view to Products > Defaul

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Contributor I
10 hours ago
E
Contributor I
Ethan YContributor I
asked in Campaigns and Flows
Failed to send email after users submit pop-up form each time.

​Hi team, I have some products that their price need to be hidden until user submit a pop-up form.The Klaviyo pop-up form I am using now is triggered by clicking a button.Then I have JS code to control it’s submission and change the URL to display product price.(in a .liquid file, it will check if the url contain some values.  If yes, show price.) Now, What I would like to achieve is sending an email after users submit the form each time.The email will has a link to the product and show its price directly. I have tried set up a flow in Klaviyo.However, it only works sometimes.Please see below.  Is there anything wrong?Could you please advise me how to implement the requirement? Thank you very much for your help. Best regards,Ethan​

2
stephen.trumble
Community Manager
11 hours ago
K
khaledkbNew Member
asked in Developer Group
Creating a campaign with API (where does template go?)

Hey guys,We would love to be able to be able to create email campaigns and attach templates to the campaigns using the Klaviyo API.My understanding is that we would have to add the html code to create a template first and then use the templateID to create a Campaign.However, the latest documentation I’m looking at (v2023-02-22), it doesn’t seem like the ‘Create Campaign’ POST accepts a templateID as an optional field.We were wondering if there was a way to create an email campaign with a template with the current API, if not, would we be able to do this in the near future?

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Contributor I
11 hours ago
R
Problem Solver I
ronen takProblem Solver I
asked in Developer Group
Why does using the aggregate API with group by $message return the campaign-messages ID dimension instead of the campaign ID for SMS campaigns?

This is the date to return { "dimensions": [ "QYbtD4" ], "measurements": { "unique": [ 18.0 ], "sum_value": [ 0.0 ], "count": [ 28.0 ] }}As shown, the dimension returns the campaign-messages ID, but I need the campaign ID.From what I understand, this issue only occurs with SMS campaigns.Is there a way to retrieve the campaign ID for the SMS campaign?  

0
R
Problem Solver I
12 hours ago
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