Unanswered questions

48 Topics

F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows

Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

1
Brian Turcotte
Community Manager
2 minutes ago
D
Contributor I
dbellisarioContributor I
asked in Lists, Segments, and Profiles

Add Klaviyo profiles to list

Hi there -  We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working

0
D
Contributor I
4 minutes ago
A
Contributor III
acldnContributor III
asked in Campaigns and Flows

Order confirmation email

Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks

6
stephen.trumble
Community Manager
11 minutes ago
L
Contributor I
LoriMContributor I
asked in Developer Group

Get Events API: is there a way to pass a date range

I’m using the Get Events API (2023-01-24) and trying to get events using a filter that includes events that occurred greater than or equal to {{date 1}} and less than {{date 2}}.   I'm able to successfully get data using greater-than-equal, but as soon as I add “and” and the ‘less than’ date, I get a 400.  Could be the filter is incorrect.. but hoping someone has an example.  Here is what we are currently passing:?filter=and(greater-or-equal(datetime,1970-01-01T12:00:00Z), less-than(datetime,2023-02-07T17:40:09.274Z))

4
L
Contributor I
16 minutes ago
A
Contributor I
aheath1Contributor I
asked in Integrations

Loyalty Programme Integration

Hi I’m trying to decide between loyalty programmes - has anyone got any recommendation on loyalty lion vs Yotpo? 

1
Brian Turcotte
Community Manager
41 minutes ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS

Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

12
David To
Community Manager
1 hour ago
J
Contributor I
jopsContributor I
asked in Integrations

Count list profiles

Is there an api that returns only the count number of profiles in a list?

1
Ashley I.
Partner - Silver
2 hours ago
M
Contributor I
marketerContributor I
asked in Email Templates and Coupons

Links Opening

Some of my links open in new browser tabs, how do I make them stay in the same tab?

0
M
Contributor I
3 hours ago
P
Contributor II
PkirbyContributor II
asked in Analytics and Deliverability

Any way to get Delivered total in custom reports?

I have reports that I run every week to look at campaign and flow performance. For the purposes of these reports, I care more about the total delivered, but there doesn’t seem to be any metric for for that. Instead, I have to include Recipients and Bounces, export the data, and add a column to subtract and get the delivered total.That seems like an unnecessary extra step; is there any way get this data natively in the report?

4
P
Contributor II
3 hours ago
P
Contributor I
peterbruntonContributor I
asked in Developer Group

Alternative back in stock flow on shopify

Hi, I’m looking for some assistance with setting up an alternative back-in-stock flow that can be triggered in an alternative way that inventory.Back in stock function works correctly when a product is actually out of stock the issue is we want to display products as if they are out of stock when they are in fact in stock, as we have a fulfilment centre we cannot mess with inventory levels manually, they are synched so we need to imitate this process but not base it off of inventory level instead base it on some other product based value like a product tag or metafield. To display the button on a template all the time (product.out-of-stock template) trigger the sign-up form just like it would otherwise then when we trigger the product it runs the same process of creating a list and sending the email automatically.Any help with this would be really appreciated.Thanks

0
P
Contributor I
3 hours ago
CoBE_Sean
Contributor II
CoBE_SeanContributor II
asked in Developer Group

Javascript tracking not working in sandbox (custom integration)

Hello,I have all the js events tracking in our live account, but when I switch to our sandbox account and change the pulic key in the script to our sandbox public api key, I’m not seeing any of our website tracking metrics fire in my profile, when I toggle to the sandbox account.  Our server side events are tracking in the sandbox account though.  Any ideas why this would be?UPDATE:  I toggle back to my creds and now it’s not tracking in our live account either.  Is there some kind of delay in tracking when you switch from sandbox to live keys?  It was tracking fine earlier and haven’t changed any code (except swapping out keys).  Also the identify callback is firing in my console. Thanks

3
CoBE_Sean
Contributor II
4 hours ago
M
Contributor I
marionbrtnContributor I
asked in Developer Group

Webhook to send info to shopify

Hi  I am reaching out because I need to set up a data flow from a flow TO our shopify system.We are currently sending digital products which are e-books of receipes. Once a use buys one, he receives a flow of email giving the final link to be able to get it. However, today the order of this user is not marked as fullfilled in our shopify system so it does not detect the user has fullfilled the order. Is there a way to get it done trough a webhook ? If yes do you know how to ?

3
Brian Turcotte
Community Manager
4 hours ago
S
Contributor I
StomContributor I
asked in Analytics and Deliverability

Marked as Spam high for Yahoo and Hotmail

Hi,I am in the process of cleaning up our list, and while I have managed to improve openrate, clickrate, and revenue per subscriber, we are suffering from a high marked as spam rate.However, these are coming from Yahoo and Hotmail accounts.In the past 90 days, we have had 89 out of 49,139 emails marked as spam. However, of those 89, 61 are from Yahoo and Hotmail, who received 15,100 emails. That means around 30% of emails received 69% of our spam complaints.Could there be a reason for this? I would blame it on single opt-in, but the rate is going up, not down, after turning double opt-in on.I could also blame it on increased sending rate. However, I wrote a series of emails telling the subscribers how often I would send to them, so it is a predictable twice a week on average.So, considering these spam complaints are coming from Yahoo and Hotmail over other emails by a huge amount, what could the problem be?As an aside, gmail has the highest unsubscribe rate. I’m not fussed by a higher

4
S
Contributor I
5 hours ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Display a default price percentage

Hi there, i am currently using a dynamic product feed built into one of my flows which displays the default product price automatically. Is there a way to display a percentage of this price? So instead of displaying “£20” it would dynamically show “£15” automatically? Would i need to insert some custom code? All advice is appreciated. Many thanks :) 

3
T
Active Contributor I
12 hours ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Flow filter trigger for repeat customers

Hi there,  Would someone offer me some advice on setting up a flow filter, so a flow is only sent to a customer who has brought a specific product twice and not yet subscribed to a specific list (which i have created). Many thanks for your time, as advice is appreciated. Timo8877  

7
T
Active Contributor I
13 hours ago
T
Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows

Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

8
retention
Partner - Platinum
16 hours ago
N
Contributor I
nicobongcoContributor I
asked in Integrations

Typeform to Klaviyo > Profile Properties not captured

We have been trying to get the correct data to our Klaviyo list from Typeform. The data being captured is inconsistent. Profile name captured from the entry on Typeform sometimes gets the email address instead. When this happens, names and addresses does not appear on the list as well but can be found in the custom properties. I am not sure if this makes sense but this is how I see it. It looks bad if addressing the recipient on the automated emails by email address.

4
N
Contributor I
17 hours ago
A
Contributor I
AmyLFrazerContributor I
asked in Accounts and Settings

Can I connect 2 Separate Shopify Sites to my one Klaviyo Account

Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy 

2
Kylie W
Partner - Silver
17 hours ago
N
Contributor I
nhdContributor I
asked in Developer Group

Exclude products in the review email flow

We have a product “Signature On Delivery” that is not a product in our Bigcommerce catalog. It gets added during checkout via the API. Is there a way to exclude products in the review email flow with specific name? eg. Something like this:{% if not 'Signature on Delivery' in item.product.name %}<div style="text-align:left;"><h3>{{ item.product.name }}</h3> <p><a href="{{ organization.url|trim_slash }}{{ item.product.url }}#product-reviews">Review this item</a></p></div>{% endif %} 

1
retention
Partner - Platinum
18 hours ago
M
Contributor I
Modest MermaidContributor I
asked in Signup Forms

Add block to sign up

Hi, How do you add a new block to the sign up form, when I click on new block and sign up form to add it won’t add? trying to add a multi check question

2
M
Contributor I
18 hours ago
K
Contributor II
Kristian99Contributor II
asked in Signup Forms

Signups forms code not linking to woocommerce

Hi guys, new to the community here but have worked with Klaviyo in the past.I’m trying to the Klaviyo signups form code to work on my Wordpress site but I can’t seem to figure this one out.Installed the Klaviyo / Woocommerce integration (which works and syncs) but when trying to publish a form I keep getting the ‘Unable to detect that signup forms are successfully installed on your site. Please view the installation documentation.’ message.Tried installing the snippet separately above the body but that doesn’t seem to work either.Anyone who has experienced this before and resolved it? Many thanks,Krisitan

7
Taylor Tarpley
Community Manager
20 hours ago
I
Contributor I
imp_devContributor I
asked in Developer Group

didn’t find many campaigns properties in the date-versioned API

Hi there,We’re migrating our integration with Klaviyo from v1 to the date-versioned API. Now I research stable version ‘2023-02-22’.Getting data from the endpoint /api/campaigns/, I didn’t find many campaigns properties such as:campaign_typeobjectsubjectfrom_emailfrom_namenum_recipientsPlease advise where I can get these properties.Thanks in advance!Regards,Evgeniy

3
Brian Turcotte
Community Manager
21 hours ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

Unable to receive Toll free Number form Klaviyo

Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada    

5
David To
Community Manager
21 hours ago
K
Contributor I
KindeRContributor I
asked in Analytics and Deliverability

Emails in Spam Box: Is it Forever or Can They Be Recovered?

Hi everyone,I have a question regarding emails that end up in the spam box. Once an email goes to spam, is it for forever or is there a chance that it can eventually get out of the spam box and land in the recipient's inbox? Additionally, I would love to hear about what kind of strategies people are using to get out their emails from the spam folder.Thank you!

5
inboxingmaestro
Partner
1 day ago
J
Contributor I
jwalkerContributor I
asked in Analytics and Deliverability

Updating DNS records, warming

Hi, Extremely new to this, please excuse the dumb question, I have read the instructions on how to set up a dedicated sending domain. My question is, when I go into my domain provider to update the DNS records, am I adding new CNAME records and TXT record to the list of existing ones already there, or replacing the ones listed with the new ones from Klaviyo? I imagine I am probably supposed to add new ones but I have no idea what any of this is so I wanted to check first before I screw something up. Second question, I am setting up a brand new store & website through Wix (not even live yet) and setting up my email marketing. I have no site clicks, no emails sent yet, or anything whatsoever. My domain has been registered for a little over a month but not live on the web yet. Do I follow the standard warming or platform warming process??Thank you!!

2
inboxingmaestro
Partner
1 day ago

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