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Cannot set image area padding to zero

  • August 14, 2024
  • 4 replies
  • 18 views

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Hi,

Think this is a bug in the campaign editor. Every time we try to set image area padding to zero, the UI sets it back to 9px and 18px when we tab out and back in again, or when we exit the content editor and go back in again. I recorded some screen video which shows the issue.

If this is being reset due to a conflict with other settings in the UI, then a message saying why padding is being reset is needed.

Many thanks,

G

Video here: https://assets.herringshoes.co.uk/images/videos/klaviyo-padding-reset-issue.mp4

Best answer by chloe.strange

Hi @dartacus

I’ve just submitted a support ticket on your behalf for this anomaly so it can be documented and escalated. This isn’t expected behavior. 

~Chloe

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4 replies

chloe.strange
Community Manager
Forum|alt.badge.img+42
  • Community Manager
  • 430 replies
  • August 22, 2024

Hi @dartacus

I’m following up with the product team to confirm. Thank you for sharing this! 

~Chloe


Forum|alt.badge.img+5
  • Author
  • Problem Solver III
  • 58 replies
  • August 22, 2024

@chloe.strange thank you. Forgot to mention, that’s latest version of Chrome in Win 10, in case that info is needed.


chloe.strange
Community Manager
Forum|alt.badge.img+42
  • Community Manager
  • 430 replies
  • Answer
  • August 22, 2024

Hi @dartacus

I’ve just submitted a support ticket on your behalf for this anomaly so it can be documented and escalated. This isn’t expected behavior. 

~Chloe


Forum|alt.badge.img+5
  • Author
  • Problem Solver III
  • 58 replies
  • August 22, 2024

@chloe.strange awesome, thanks