Problem Solver III

Solved

Cannot set image area padding to zero

4 replies
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Hi,

Think this is a bug in the campaign editor. Every time we try to set image area padding to zero, the UI sets it back to 9px and 18px when we tab out and back in again, or when we exit the content editor and go back in again. I recorded some screen video which shows the issue.

If this is being reset due to a conflict with other settings in the UI, then a message saying why padding is being reset is needed.

Many thanks,

G

Video here: https://assets.herringshoes.co.uk/images/videos/klaviyo-padding-reset-issue.mp4

Campaigns & channels

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chloe.strangeAnswer

Community Manager

Hi @dartacus,

I’ve just submitted a support ticket on your behalf for this anomaly so it can be documented and escalated. This isn’t expected behavior.

~Chloe

Community Manager

Hi @dartacus,

I’m following up with the product team to confirm. Thank you for sharing this!

~Chloe

Problem Solver III

@chloe.strange thank you. Forgot to mention, that’s latest version of Chrome in Win 10, in case that info is needed.

chloe.strangeAnswer

Community Manager

Hi @dartacus,

I’ve just submitted a support ticket on your behalf for this anomaly so it can be documented and escalated. This isn’t expected behavior.

~Chloe

Problem Solver III

@chloe.strange awesome, thanks