Email Sends KILLING my CPU usage and crashing the site...

Question

First, were on the same size serve as Jiffy Lube. They have 500 locations...we do not. I do have a woocommerce database of over 24,000 customers.

My guess is that the woo integration is pinging every order ever booked...which is nuts.

This only happens when we send an email to a list (varies between 5K and 15K send). Not big.

However, this is killing us. Klayvio support hasn’t been much help. IDK, we may move the accounts. We’re only growing and if we can’t scale...you know the story.

Below is a snap shop of the CPU usage on the server.

This ONLY happens during sends.

My guess is that the woocommerce integration is pinging every order. We need to stop that.

Thank you for you response.

Brian Turcotte · Accepted Answer

Hi @Damian!I see that you have an open support ticket with Klaviyo Support, so I would recommend following up there with more account-specific/backend details. Since this is not a ubiquitous issue, and it may require more private account information than should be shared on the public forum, Support will be more equipped to troubleshoot this.Best,Brian

eugm · Answer

We have the same problem. Klaviyo +WooCommerce+Cloudways. I’ve contacted support multiple times with no resolution. Developers can’t figure out the issue either.@Damian, have you ever figured the issue?

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