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How to get Form and Input elements to render in Klaviyo previewer for custom-coded templates?


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I am custom-coding my HTML emails. Whenever I have emails with

<form>

or

<input />

these tags seem to get stripped out of the email before it gets sent as a preview. Why does Klaviyo arbitrarily remove markup when sending emails? It only seems to apply to certain markup - not everything.

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2 replies

Brian Turcotte
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Hi @C3654EF3,

 

This is likely actually being filtered out by the inbox provider, not Klaviyo. Each inbox provider renders emails according to their own, different rules - have you tried viewing the email in different inbox providers?

Best,

Brian


Niven
Contributor I
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  • Contributor I
  • 3 replies
  • October 30, 2024

Reporting back on this thread after a test we’re running at the moment and this is definitely happening on the Klaviyo end.
 

We’re sending a test to Litmus (email client testing tool) that simply receives code and doesn’t manipulate that code and <form> + <input> tags are being stripped.