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Issues setting up a dedicated sending domain

  • 8 November 2023
  • 2 replies
  • 232 views
L
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Hi, please help me understand where the problem is in the way I’m pointing the DNS records for a dedicated email server. The root domain name is: babycharm.store and the subdomain I am hoping to use is send.babycharm.store. 

Two images below show the records Klaviyo is giving me to update DNS records with. Second image shows domain DNS control panel with records entered. Yet when verifying records on Klaviyo side I get an error.

Please help,
Lukas
 

 

 

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Best answer by KeviSunshine 8 November 2023, 13:45

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KeviSunshine
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Hi @Lukas Valiauga,

I think there’s a few syntax errors:

  1. try `kl._domainkey` instead of `kl.domainkey` (add underscore)
  2. try `kl2._domainkey` instead of `kl2.domainkey` (add underscore)
  3. try removing the quotes “” around the TXT record so it’s just klaviyo-site-verification=…

Let us know.

Cheers,

Kevin.

L
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Thanks for spotting the syntax errors! That was indeed the problem. 

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