Hi,
I would like to flag up 3 suggestions which would really help myself and my colleagues on a daily basis when using Klaviyo.
1: Session length
tl;dr: Please can we have the option to extend the amount of time we remain logged in to Klaviyo (or if it exists, please let me know where to access this)?
Info: Everyone’s working habits here are to have Klaviyo open all the time. We dip in and out to perform various tasks. We work in a secure office and follow ISO27001 information security practices so workstations are always locked when people are AFK.
It’s would be great to not have to log in every day. I know this has to be balanced against the consideration that Klaviyo contains customer data that we are obliged to keep secure, but perhaps you could consider a two-level security setup? Ie, let us work on campaigns etc for more than 24 hours without an automatic logout, but if we go to look at a page that reveals customer data after more than 24 hours, then prompt us for a re-login.
2: Automatic logout
tl;dr: When Klaviyo logs us out, clear the UI so we don’t try and carry on where we left off
Info: When Klaviyo ends a session, it leaves whatever task you were working on in the tab open. It’s possible to come back to this task, do work on it, and then it’s not possible to save it and the UI behaves strangely rather than just saying ‘you have been logged out’. If when a session ends the UI reverts to the login page that would stop me from doing work which is then not saved.
3: I often don’t know if I’ve saved my changes or not
tl;dr: Give us a save button please
Info: I fully recognise that this might just be a ‘me’ problem, but myself and my colleagues here quite often find ourselves unsure whether we’ve saved our changes or not. Some tasks present us with a ‘saved 1 minute ago’ type dialogue, which is helpful, but there’s not always a save button and although I can’t quantify or qualify this very easily, we really do often find ourselves hunting around for a ‘save’ button. When going back or navigating off one task and onto another, I’m often uncertain if I’m going to lose my work or not.
A positive example would be the sign-up form editor. It lets you know whether you currently have unsaved changed or not with the ‘editing’ flag, and there is a definite save action available to me by clicking ‘publish’.
A negative example is campaign editing. Perhaps I’m being dense but I quite often find myself not knowing whether I’ve saved or not when editing campaigns.
I’m fully aware that all changes are saved as I work, and although placebo buttons are not usually a design choice I go with...it might not hurt in this case, just for my peace of mind.
Many thanks,
Gareth