We have a custom API with klaviyo to our site. We have orders that come in through different sales channels and each sales channel sends an encrypted email address @saleschannel.com. However, we do collect the customer’s correct first name, last name, and phone number. But when that same customer comes back and buys direct with their real email address, it creates a new profile. Is there any way I can use a webhook to match phone numbers to update these profiles with the actual email address so we can see their whole sales history, with all channels included?
Best answer by Brian Turcotte
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